Business
‘Leaders must take care of their people in this pandemic’
Excerpts from a virtual interview
By Dinesh Weerakkody
Celebrated HR Guru Prof. Dave Ulrich who has helped shape modern HR in this interview emphasizes the fact that leaders must learn to harness uncertainty to be able to help countries and organizations to prosper in the unknowable new normal.Prof. Ulrich has consulted and done research with over half of the Fortune 200 companies and worked in over 80 countries.
Dave, It’s a long time since I’ve seen and spoken to you. What has changed since we last met?
Much has changed and until January 2020 the world was moving along and then in January the corona crisis hit and the entire world went through dramatic change overnight.
The global pandemic has heightened HR’s relevance to business. In this context, what should HR be doing to help people and organizations deliver increased value and what are the new practices that will emerge post crisis?
Let me lay out HR’s value creation with three very simple insights. No. 1, we have to create and capture value for others. The goal of HR is to create value for our employees, for our organizations, for our customers, for our investors and for our communities. So HR’s number one issue is to continue to create value both inside and outside the firm. No. 2, to create value to all stakeholders, HR must deliver great people, organizations, and leadership. No. 3, HR has to continue to reinvent itself, through digital HR, through technology, through analytics. In brief, HR’s agenda is to create value outside into all stakeholders, through talent, organization and leadership and by transforming HR .
What has been the impact of the pandemic on HR skills and competencies? What new skills will HR professionals need to develop post pandemic?
We have studied HR competencies for 30 years, through 7 rounds of research and we are now starting the 8th round. As we look ahead, we envision five HR competencies that we think will have an impact. No 1- is information asymmetry, or learning how to source information in this new world even when working virtually. . Number 2- is being able to separate signal and noise. In this world there is a lot of noise, as evidenced with a lot of activity, emails, ideas, and books. How do we sift important signals that matter from this noise, particularly around emotional wellbeing. Therefore the challenges are ;No. 1 information asymmetry. No. 2 separating noise from signal and No. 3. beginning to build integrated solutions, it’s not isolated staffing, training & compensation initiatives, HR needs to integrate these specialists activities into integrated solutions. . No; 4 is social responsibility and Citizenship. HR now needs to be much more aware of and connected to social responsibility.. No; 5 is guidance. HR should access information that offers guidances. It’s not enough to just describe an organization practices- like culture. We should be specific about the “right” culture, given the situation. Those are the 5 skills we are studying and we want to find out how they deliver value to stakeholders. Information asymmetry, separating noise from signal, managing social responsibility and corporate citizenship , integrated solutions and then organisation guidance.
What has technology really done to empower engagement in this crisis?
Technology, like almost everything else, offers good news and bad news. The good news is that technology enables digital information that supports good decision making. The bad news is that technology can be used to distance people form each other. We have seen 4 phases of digital affecting HR. The first phase of digital HR, is efficiency. So technology allows us to be more efficient to do learning or staffing or compensation efficiently. The second phase is innovation. Josh Berson who is the expert in this area said there are 2,700 new digital HR apps, some of which are good and some are silly. The next (3rd) phase of HR digital that is coming is information guidance. How do we use digital to tell us more of what we do? It’s no longer enough to do a best practice. We have to do a practice that creates an impact on key results. Then, the fourth phase, is experience or connection which is where I think HR needs to focus in this pandemic. Technology should enable us, one- to be more efficient, two- to innovate, three for information management and four to have a better experience and that’s where I think we are heading with technology.
Moving on, today what would HR look like in the new economy?
When people tell you that they know the new normal. My advice to you is turn around and run. I don’t know what the new normal is? I think we live in a world full of uncertainty and our job in HR is to harness that uncertainty. Our message should be; don’t be threatened by the uncertainty, but to discover the opportunity in it.Out of the uncertainty that comes from this crisis will emerge a whole new way to behave and do things. These new behaviors must focus on creating value for all stakeholders. Number two, HR will have to add greater value to the people, organization and leadership. Number three, HR will have to reinvent HR, through transforming the HR department, offering integrated HR solutions, and upgrading HR professionals. HR leaders unlike ever before are expected to help their people and organizations navigate this crisis.
What will the new world of work look like post covid?
I think we’re going to see a new ecosystem where and how we work; I think we used to worry about where we work. When I get up in the morning, I go to work, I’m at work and I go home from work. I think that’s gone, or less likely. For example – I could be in my condominium, my office, my car, a coffee shop, or a hotel. No matter where we work we have to be connected through our shared values, and the boundaries of work are not physical, the boundaries of work are the values we share that create value for our customer. So the boundaries of work are shifting from ‘place’ to ‘values’. This means that no matter where one works there are expectations that shape the boundaries of work. These expectations are about the value created for the customer.
What type of skills will disappear in the next two or three years?
I don’t think skills simply disappear, they build on each other. For example, the skill of connection is going to evolve. It is not going to be connection face to face, I think it’s going to be virtually. How do you and I connect even though we’re 12 hours apart? Your night time, my morning even though we’re in different places, but I can still begin to feel that connection, so the reskilling is building on the past. That is, we still set KPIs and goals, but virtually. We communicate, we communicate virtually. Therefore we will build on the skills that we’ve learned in the past.
What are the three things that HR can do to deliver value to a CEO in this crisis?
Take care of your people. Help them feel emotionally cared for by showing empathy. Caring for them can create a great organization that serves customers. Talent, organization and leadership can all of which serve customers. For example, many have said our people are our most important asset, and I think it needs to evolve to our people are our customers’ most important asset. Do our people do what our customers want? Our culture is the identity of our firm in the marketplace. Our leaders must have the competencies that create value for our customers. Everything we do in HR, talent, organization and leadership should create value in the marketplace.
You talked a lot about the organization guidance system (OGS). Tell us a little bit more about this and how can we make use of OGS?
We have found that organizations are spending about 1% of their annual revenue on people and organization initiatives in talent, leadership, capability, and HR, but they are not clear about how to optimize these investments to deliver results. The guidance system will provide answers to questions like: What talent, leadership, organization, and HR initiatives will have the most impact on employee, business, customer, investor, and community result? To answer this question, we can build on decades of research to guide people and organization initiatives that deliver results. Our work shows 5 outcomes -employee, business, customers, financial, and community and there are 36 initiatives, which equal 180 cells (5 outcomes * 36 intiatives). Business and HR leaders need to know which of these 180 cells they should invest in. Simply go to www.rb.ai and take the short survey for each pathway to get a free report on where to focus to deliver key results. This report offers invaluable guidance on where to priorities your people and organization initiatives.
Dave, finally what is your message to CEOs of Sri Lanka?
I’m going to give the same message to the CEOs that I would to all HR and other professionals; here’s my answer to CEOs in Sri Lanka and to others, the best year of your life is the next 12 months. The best is yet ahead. Sri Lanka has a history of resilience and success, of continually rebounding and coming back. My friends and CEOs, my friends in business, my friends in HR, the best is yet ahead, the next 12 months will be the best ever.
Business
A Dutch envoy’s candid message to Sri Lanka: Tea, trade, and the partnership that awaits
On a quiet evening at the Ambassador’s residence in Colombo, following the launch of the Tea Small Holdings Development Authority’s Regenagri Digital Resource Centre Network, His Excellency Iwan Rutjens, Acting Ambassador of the Embassy of the Kingdom of the Netherlands, in Sri Lanka , sat down for a conversation. What emerged was not the usual diplomatic repertoire of cautious optimism and scripted courtesy. Instead, the Dutch envoy offered something rarer: clear-eyed honesty about Sri Lanka’s potential, its obstacles, and the kind of partnership that truly matters – one built on trade, not charity. And he started not with ships or ports, but with a cup of tea.
The Dutch footprint in Sri Lanka’s tea industry
For centuries, the Netherlands has been intertwined with Sri Lanka’s trade history. But today, that relationship is less about colonial legacy and more about shared futures – especially in tea. “Dutch companies are standing ready to share their knowledge and expertise,” says Rutjens. “But in order to create fruitful cooperation, there needs to be easy market access, ease of doing business, and less red tape.”
He pauses, then adds with quiet emphasis: “We trust the Sri Lankan government is working hard on these issues to create a more favourable investment climate for foreign direct investment.”
The message is unmistakable. The Netherlands – one of Europe’s most open, trade-savvy economies – is not here to write cheques alone. It is here to partner. But partnership requires two willing hands. And right now, Sri Lanka’s bureaucracy remains a stubborn third party at the table.
Yet Rutjens is no pessimist. In fact, he sees something many others miss, starting with the very sector that launched the evening’s conversation.
400,000 small tea holders at the heart of the story
The occasion for this conversation was the launch of the Regenagri Digital Resource Centre Network in Kandy, supported by Solidaridad, the Netherlands Embassy, and other stakeholders. The initiative, led by the Tea Small Holdings Development Authority, represents approximately 400,000 small tea holders – many of them women, young people, and families in some of Sri Lanka’s most vulnerable areas.
“The small holders in particular are facing significant challenges,” Rutjens explains – volatile prices, limited access to finance, insufficient technology, and climate-related risks. “Compared to the larger estates, they lack the ability to innovate, invest and operate on the same competitive level. By this initiative, we can bring new technologies and reduce inequalities across the tea value chain.”
The €500,000 Dutch Good Growth Fund (DGGF) grant funded by the Netherlands Ministry of Foreign Affairs enables these 400,000 small tea holders to access data, training, and content that were out of reach before. “The impact will contribute not only to their competitiveness, but also ensures long-term agricultural stability and the well-being of the people who contribute, from cultivation to every cup of tea.”
Sustainability as Sri Lanka’s competitive edge
Rutjens is careful to frame sustainability not as a burden, but as an opportunity. Many small tea holders already use traditional methods that avoid synthetic chemicals – preserving soil, biodiversity, and long-term agricultural viability. “European consumers are becoming more aware and critical about the sustainability and production practices of their food and beverages,” he notes. “Sri Lanka’s small tea holders are well situated to benefit from this trend. Globally, already many ethical tea brands partner with small-scale farmers.”
On the question of certifications like Regenagri, he is unequivocal. “The European Union as a single market is the largest export destination for Sri Lankan goods. Access to this market is of paramount importance. With new due diligence regulations, supply chain certification is extremely important – not to be regarded as a non-tariff barrier, but as an opportunity the Sri Lankan agricultural sector is well poised to meet.”
He adds: “Sustainability is the way forward. A race to the bottom in terms of environmental standards and labour practices will not only have a negative impact on the environment and the sector as a whole, but also on the small tea holders and their livelihoods. All goes hand in hand: people, planet and profit. This is what European consumers are demanding.”
From tea plantations to global maritime trade
Yet Rutjens sees the tea sector not in isolation, but as part of a larger story. If smallholders can be integrated into sustainable, certified supply chains, then Sri Lanka can do the same on a national scale with maritime trade and logistics.
“Sri Lanka has the potential to grow further in importance in maritime trade, logistics and supply chains,” he says, leaning forward. “Domestic agricultural production – including tea – can be integrated more in these supply chains. There are strong Dutch and other European partners in maritime logistics eager to assist Sri Lanka in expanding its position as a leading global maritime trade hub.”
This is not abstract strategy. The majority of Sri Lankan exports already go to Europe. A stronger maritime logistics position means faster, cheaper, more reliable delivery of Ceylon tea to Dutch warehouses, German retailers, and French consumers. “A strong partnership between Sri Lanka and Europe,” he argues, “will benefit all parties and strengthen Sri Lanka’s strategic independence from other global players.”
Those words hang in the air. In an era of great power rivalry, a mid-sized democracy like Sri Lanka does not have to choose sides. It can build its own lane with partners like the Netherlands – starting with its small tea holders.
A partnership built on resilience, not charity
In a world where geopolitical tensions and conflicts are disrupting global energy and food security, Rutjens sees international collaboration between mid-sized democracies as more critical than ever.
“Both the Netherlands and Sri Lanka, as mid-sized democracies with open economies, are very much vulnerable to shocks in markets and supply chains,” he says. “Both our countries depend on a well-functioning international rule-based order to create resilient economies and sustainable supply chains. International cooperation such as the GSP+ trade agreement between the European Union and Sri Lanka are very important to build resilience.”
He returns to tea one last time: “What we are doing with Regenagri and the 400,000 small holders is not charity. It is an investment in a shared, sustainable future. If smallholders can compete, if they can certify their sustainability, if they can access European markets on fair terms – then Sri Lanka as a whole can do the same with its maritime destiny.”
As the evening light faded over the Ambassador’s residence, one could not escape the feeling that Rutjens had offered something more than an interview. He had offered a framework for Sri Lanka to see itself not as a struggling island, but as a strategic hub; not as a recipient of aid, but as a partner in trade. And it begins, appropriately, with the people who grow the tea in your cup.
By Sanath Nanayakkare
Business
IMF’s unstated rate:Sri Lanka’s $695m loan costs about 5.33% per annum
Gita Gopinath, who served as the IMF’s First Deputy Managing Director from 2022 to 2025 and is now a professor of economics at Harvard University, said something at a Bloomberg podcast interview on May 29 that every Sri Lankan policymaker and citizen should hear. She said: “I do think there has been a regime shift – a change in the underlying dynamics that kept interest rates low.”
According to her comments, for nearly two decades before the pandemic, the world enjoyed unusually cheap money. The IMF, the Asian Development Bank, and other multilateral lenders all lent at very low rates.
Now, that era is over.
The Island Financial Review asked an independent analyst what he thought about Gopinath’s comments and how they would matter to Sri Lanka right now.
The following are excerpts from his comments:
“Even though Sri Lanka cannot borrow from international capital markets because of its default, we still borrow from the IMF and ADB. Many people assume those loans are always cheap. They are cheaper than private banks and that is true. But they are no longer as cheap as they used to be.”
“The IMF’s interest rate is tied directly to global short-term rates, mainly the US dollar rate. When the US Federal Reserve raises rates, the IMF’s rate rises automatically. There is no escape. The ADB is in a similar position. It raises money by selling bonds in global markets. When those markets demand higher interest, the ADB must pay more. It then passes that cost to borrowers like Sri Lanka. So even our ‘concessional’ loans are now more expensive than they were five years ago. And because the shift is permanent – not temporary – we cannot wait for rates to fall back to the old normal. That normal is gone.”
At the interview, Gopinath gave three reasons for this shift: large government deficits in rich countries, the huge appetite for capital from the artificial intelligence boom, and a change in who buys government debt. None of those factors are going away soon. Her warning to the world was clear: adjust to higher rates, because they are here to stay.
For Sri Lanka, this means three things, the analyst said.
“First, every new IMF or ADB loan will carry a higher interest cost than the last one. Second, the 2% surcharge we currently pay to the IMF – because our borrowing exceeds 300% of our quota – becomes even more painful when the base rate is also high. Third, our path to returning to international capital markets is now steeper. If we try to go back to borrow privately, the rates waiting for us will be far higher. Probably as high as 8-10%.”
“None of this is a reason for panic. But it is a reason for realism. The cheap IMF and ADB loans of the past are gone. Gita Gopinath said so herself. The only sensible response is to borrow less, export more, and rebuild our economy so that one day we no longer depend on any lender – cheap or expensive. That day is still far away. But knowing the truth about interest rates is the first step toward reaching it.”
Notably, referring to a missing number in all the IMF news here in Sri Lanka, he said:
“There is one more thing worth noting. On May 29, Sri Lanka received a double tranche of USD 695 million from the IMF after the successful completion of the fifth and sixth reviews. Every news channel carried the story. The Central Bank issued a statement. The Finance Ministry welcomed the funds. And so did the Ceylon Chamber of Commerce. But not one official source told the Sri Lankan people a simple fact: at what interest rate did we receive this money?
“Here is the answer that nobody gave. The IMF’s current basic interest rate – called the rate of charge – is tied to the SDR interest rate, which stood at 2.729% as of mid-May 2026. On top of that, the IMF adds a fixed margin. In May 2026, the IMF Executive Board confirmed that the margin would remain at 60 basis points for the coming financial year. That brings the base rate to approximately 3.33%.
“But Sri Lanka does not pay only the base rate. Because our borrowing from the IMF exceeds 300% of our quota, we also pay a level-based surcharge of 200 basis points, or 2 percentage points. This surcharge was introduced to discourage countries from borrowing heavily from the Fund. For a country in default, however, there is little alternative.
“So the current borrowing cost can be estimated as follows: 2.73% SDR interest rate, plus 0.60% IMF margin, plus 2.00% surcharge. That comes to approximately 5.33% per annum.
“There is also a separate service charge of 0.50% levied on each disbursement. However, this is a one-time fee rather than an annual interest charge. For the latest USD 695 million tranche, that service charge would amount to roughly USD 3.5 million.
“Before the pandemic, the IMF’s basic rate of charge was often below 2%. Sri Lanka’s total borrowing from the IMF under the Extended Fund Facility now stands at approximately USD 2.4 billion. By the time we finish repaying these loans – with repayment periods of 5 to 10 years in semi-annual installments – the total interest and related charges paid will run into hundreds of millions of dollars.
“None of this is a secret. The IMF publishes its rate formulas openly. Sri Lanka’s projected payments, including principal and interest, are available on the IMF website. For May 2026 alone, Sri Lanka’s scheduled payments to the IMF totaled more than USD 47 million, comprising USD 29.7 million in principal and USD 17.3 million in interest and charges.
“But somehow, when the good news of a disbursement is announced, the interest rate is never mentioned. Perhaps that is because 5.33% does not sound as heroic as USD 695 million. Perhaps it is because nobody wants to remind a suffering public that even IMF financing carries a significant cost. Whatever the reason, the people of Sri Lanka deserve to know the full cost of the money their government is borrowing.
“Gita Gopinath warned us that the era of cheap loans is gone. The latest IMF disbursement shows exactly what that new era looks like,” he said in conclusion.
When the good news is announced, no one has the heart to mention the cost
By Sanath Nanayakkare
Business
Sri Lankan scientist-innovator Milinda Edirisinghe introduces AI-integrated gem testing system to gemological world
In a country celebrated for producing some of the world’s finest gemstones, Sri Lankan gemologist Rewatha Milinda Edirisinghe now says the future of gemstone testing must move beyond traditional observation and into the realm of scientific precision powered by artificial intelligence.
Edirisinghe, the Founder and Managing Director of Gemological Report of Ceylon (GRC), has introduced what he describes as a next-generation AI-integrated spectroscopy system designed to modernize gemstone identification and analysis for global gem laboratories.
The innovation, currently under patent application in Sri Lanka with plans for international patent registration, combines a traditional gemological spectroscope with smart-device connectivity, proprietary algorithms and an AI-driven gemstone database capable of analysing mineral compositions with unprecedented precision.
According to Edirisinghe, the invention was born out of a longstanding frustration shared by many gemologists.
“The spectroscope is one of the most powerful tools in gemology, but it is also one of the most uncomfortable instruments to use,” he said during an interview with The Island Financial Review. “Even experienced gemologists often avoid using it extensively because it strains the eyes and requires difficult interpretation of colour absorption patterns. For colour-blind users or those with eyesight limitations, it becomes even more challenging.”
A conventional spectroscope allows gemologists to study how gemstones absorb light, revealing unique spectral signatures linked to trace elements such as chromium, iron and vanadium. These spectral patterns function much like fingerprints for gemstones, helping experts identify species, treatments and origins.
Edirisinghe’s solution transforms that traditionally manual process into a digitally assisted scientific system.
Using a specially designed clip-on device attached to the spectroscope, spectral data from gemstones can now be transmitted directly to a smartphone or smart device under varying lighting conditions and viewing angles. The collected data is then processed through dedicated software and algorithms before being matched against an AI-supported gemstone database developed in collaboration with foreign partners, including specialists in Thailand.
“The spectroscopy is the fingerprint of a gemstone,” Edirisinghe explained. “What we have done is create a system that captures those fingerprints more accurately than ever before and analyses them scientifically through AI-supported comparison.”
The system, branded as the “Ray’s Spectroscopy System for Smart Devices,” named after his middle name Rewatha, is designed to identify gemstone treatments, detect enhancements and even assist in determining the geographic origin of stones.
He says the innovation marks a significant shift in how gemstone certification could evolve globally.
“In many laboratories, reports are sometimes issued mainly based on surface-level tests such as specific gravity or refractive index measurements. Those methods are important, but they are not enough for comprehensive gemstone identification in today’s complex market,” he noted.
“With this system, gemstone analysis becomes a deeper scientific exercise rather than simply issuing a certificate after limited testing.”
Edirisinghe believes the technology will also democratize access to advanced testing by offering laboratories a more affordable alternative to costly imported systems.
The GRC founder is no stranger to challenging conventions within the gem industry. Earlier this year, his laboratory gained industry attention for introducing rigorous multi-layered certification methodologies aimed at elevating Sri Lanka’s standing in international gemstone authentication markets.
Now, with his latest innovation, Edirisinghe says he hopes to position Sri Lanka not merely as a source of valuable gemstones, but also as a contributor to global gemological science.
He draws parallels between his contribution and that of the late Francis Leo Danvil Ekanayake, who discovered the rare radioactive mineral ekanite in Sri Lanka in 1953.
“After the discovery of ekanite, there have been very few scientific innovations emerging from Sri Lanka’s gemological sector,” he said. “I wanted to contribute something practical and globally relevant to the industry.”
While commercial production awaits patent approval, the system is already being used internally at GRC’s laboratory in Colombo. Meanwhile, the database continues to expand with fresh gemstone data and analytical inputs from international collaborators.
For Edirisinghe, the ambition extends beyond business success.
“If Sri Lanka is known for producing some of the world’s finest gemstones, then we must also contribute world-class scientific innovation to the industry,” he said. “That is how we truly elevate Sri Lanka’s name in global gemology.”
-
News2 days agoIMF urges Lanka not to meddle with exchange rate
-
News6 days agoEaster Sunday carnage: Court told Maulana’s statement cannot be accepted without cross-examination
-
News6 days agoUK passport holder hiding here wants to have deportation order rescinded to leave without blemish
-
Opinion6 days agoUndermining the democratic political framework
-
Business3 days agoSri Lanka’s construction industry losing ground while no one watches
-
Features3 days agoThe Division Bell Mystery
-
News2 days agoState of emergency extended
-
Midweek Review5 days agoIsraeli-US aggression won’t go unanswered -Iranian Ambassador
