Business
Ethical AI and responsible leadership in emerging markets

Interview with Arundhati Bhattacharya,
President and CEO, Salesforce South Asia
From your vantage point leading Salesforce South Asia, how do you define “ethical AI” in the context of today’s rapidly digitizing businesses?
Ethical AI, in my view, is not just about meeting compliance checklists—it’s about upholding values of trust, transparency, and inclusion throughout the lifecycle of AI design, development, and deployment. In South Asia, where digital transformation is gaining pace but foundational trust in emerging tech is still being built, ethical AI means being deliberate: building systems that are explainable, fair, and aligned to human-centered values.
At Salesforce, our approach to responsible AI is rooted in our core value of Trust. We’ve developed a robust governance framework, grounded in five key principles: responsibility, accountability, transparency, empowerment, and inclusiveness. These guide how we build and deploy AI technologies—ensuring they are safe, effective, and beneficial to all stakeholders.
Take our Einstein Trust Layer as an example—it ensures that sensitive customer data is never used to train generative AI models, and provides enterprise-grade safeguards like data masking, audit trails, and user-controlled prompts. It’s a practical embodiment of our ethical AI commitment—giving customers the confidence that innovation will not come at the cost of integrity.
Moreover, we believe that ethical AI isn’t just a product decision—it’s a leadership responsibility. That’s why we’ve established dedicated advisory councils, cross-functional governance bodies, and even bias evaluation protocols to continuously assess how our AI systems impact different groups. In an era where businesses are expected to do more than just grow revenue, ethical AI is not optional—it’s foundational to long-term, sustainable digital success.
Given your leadership at SBI during its digital pivot, how do legacy institutions build trust while adopting disruptive technologies like AI—especially when dealing with sensitive consumer data?
Having led the digital transformation of one of India’s most trusted financial institutions, I’ve seen firsthand that trust cannot be assumed—it must be earned continuously. For legacy institutions, adopting AI isn’t just a technological shift; it’s a cultural one. It requires transparent communication, strong internal governance, and a deep respect for customer data.
At SBI, when we moved to mobile banking and AI-enabled fraud detection systems, we did so by engaging every stakeholder—from board members to branch managers—on the ‘why’ behind the change. That same mindset applies today. Institutions must educate customers, create fallback mechanisms for AI decisions, and ensure that human oversight remains integral in high-stakes processes like lending, healthcare, or public services. In markets like Sri Lanka, a strong foundation of transparency and data stewardship is critical, as they forward in their digital transformation journey.
What governance frameworks or accountability mechanisms do you believe should be industry-standard when deploying AI at scale?
AI systems must be understandable—not just to data scientists, but to regulators, end users, and the general public. At Salesforce, we advocate for robust documentation and explainability of models so that any decision can be traced and justified.
Industry-wide, we need common accountability mechanisms such as bias detection audits, privacy-by-design protocols, and redressal frameworks for unintended outcomes. For example, AI used in recruitment must be tested for demographic fairness, and healthcare algorithms must be validated across diverse populations.
I’m encouraged to see countries like Sri Lanka incorporating responsible AI principles in their National AI Strategy. As businesses, we must complement these efforts with voluntary guardrails that often go beyond regulation.
In emerging economies like India, where digital literacy and access are uneven, how can organizations ensure that AI doesn’t widen the trust gap or exacerbate bias?
This is a deeply important question, because AI reflects the data and assumptions we feed into it. In growing economies where digital access and representation are uneven, bias isn’t just a risk—it’s inevitable unless addressed with clear intention and care.
Organizations must first ask: Who is represented in the data? Who is being left out? And then take action—by partnering with local communities, diversifying data sources, and ensuring interfaces are accessible in local languages. At Salesforce, we support initiatives that focus on inclusive design and multilingual AI, which are particularly important in South Asia’s linguistically rich environments.
Moreover, AI literacy must become part of our skilling agenda. Through initiatives like Trailhead and our Virtual Internship Program in India, we’re helping students and early professionals build both technical and ethical fluency in AI. Equity in access and equity in design must go hand-in-hand.
Trust is often earned through leadership. What ethical principles guide your own decisions when championing new technologies across Salesforce’s South Asia operations?
In today’s world, where technology is reshaping every facet of life and work, I believe leadership must be anchored in conscience as much as competence. For me, technology is only meaningful when it uplifts people—when it bridges gaps, not widens them. At Salesforce, I’ve always been guided by five enduring principles: empathy, transparency, inclusion, accountability, and long-term societal impact.
I ask myself simple but profound questions: Will this technology empower the underserved? Will it reinforce or reduce inequities? Will it be understandable, accessible, and safe for those who rely on it? These are not just philosophical reflections—they translate into the operational and strategic choices we make every day.
At Salesforce, I deeply resonate with our commitment to being Responsible by Design. This means trust isn’t an afterthought—it is architected into our systems, governance, and culture. From the Einstein Trust Layer to our AI Acceptable Use Policy, we embed ethical considerations at every level. And it goes beyond the technology stack—it extends to how we train our teams, support our customers, and hold ourselves accountable when things go wrong.
In the South Asia context, where institutions are at different stages of digital maturity, the role of leadership becomes even more critical. Trust is not built in boardrooms—it’s built in how responsibly we deploy innovation in hospitals, schools, government programs, and small businesses. As leaders, we must embody the values we want our technologies to reflect. Because in the end, the legacy of our leadership won’t be the code we write—it will be the trust we inspire.
(Arundhati Bhattacharya is the President and CEO of Salesforce South Asia. A Padma Shri awardee and the first woman to chair the State Bank of India, she brings over four decades of leadership across finance and technology. Recognized globally by Forbes and Fortune as one of the world’s most powerful business leaders, she now spearheads Salesforce’s strategic growth and ecosystem engagement across the region.)
Business
The World of the Black Leopard

Sri Lankan explorer, photographer, and author Senaka Kotagama unveils his debut book, The World of the Black Leopard, at its highly anticipated launch in Colombo. This self-published masterpiece, born from over five decades of global exploration—from Sri Lanka’s misty tea highlands to Kenya’s rugged Laikipia plateau—chronicles Senaka’s groundbreaking discovery of Giza (Black Beauty in Swahili), a rare melanistic leopard. In 2023, Senaka became the first Sri Lankan to track this elusive “ghost in the darkness,” inspired by wildlife photographer Will Burrard-Lucas’s pioneering camera-trap images. Blending gripping adventure with a noble cause, all profits from the book support the Rotary for Little Hearts project.
Born in the mid-1960s in Sri Lanka’s lush tea country, Senaka grew up in a family that cherished the outdoors. The rolling hills and dense forests were his playground, fostering a deep connection to nature that would define his life. This early bond with the natural world set him on a path of exploration that few from his homeland have followed. By profession, Senaka is a Tea Taster, but his true calling lies beyond the tasting room—in the untamed corners of the planet.
Senaka’s adventures read like a catalogue of the world’s wildest places. In South America, he tracked jaguars and anacondas through the dense Amazon rainforest. He dived into Brazil’s Abismo Anhumas, a surreal underwater cave, and rafted beneath the roaring Iguaçu Falls. His scuba-diving exploits took him from Sri Lanka’s coastal waters to the pristine Similan Islands, all the way to the Myanmar border, where he swam alongside rare tiger sharks, and the whale-rich seas off Vietnam. In Chile’s Patagonian Andes, he pursued elusive pumas across windswept peaks, while Tanzania’s Serengeti brought him face-to-face with cheetahs and a near call with an angry lioness. India’s Bengal tigers, China’s Manchurian tigers, and Indonesia’s Komodo dragons have all crossed his path, each encounter fuelling his insatiable curiosity.
The World of the Black Leopard immerses readers in Laikipia’s wilderness, a hidden Kenyan gem often eclipsed by the Maasai Mara. Few outsiders have glimpsed Giza, a revered “freak of nature” among the Samburu and local tribes. Senaka’s multiple journeys to this mystical plateau spotlight its wonders, inspiring Sri Lankan and global wildlife enthusiasts to explore this remote region. His vivid prose—often penned on his phone amidst rugged terrain—pairs with stunning photography from his vast archive, capturing the wild’s fleeting magic with authenticity and depth.
More than a memoir, the book fuses drama, firsthand knowledge, and philosophical reflection, offering a window into a shrinking habitat through the eyes of a modern explorer inspired by literary giants like Wilbur Smith. Accompanied by breathtaking illustrations, it invites readers on a journey of empathy, awe, and cognitive awakening. For Senaka, the true reward lies in nature’s lessons, not financial gain. All proceeds from The World of the Black Leopard will fund Rotary for Little Hearts, a Rotary District 3220 initiative aiming to raise $1 million for Sri Lanka’s Lady Ridgeway Hospital. This project seeks to expand intensive care and surgical facilities for over 3,000 children born annually with congenital heart defects, giving them a chance at life through Senaka’s lifelong passion.
By Senaka Kotagama
Business
War and panic take their toll on bourse which recovers somewhat at close

The CSE kicked off yesterday on a positive note but later selling pressure mounted due to the West Asian crisis which went on to trigger panic- selling of shares. However, at the tail end of the day the market indicated a slight recovery, market analysts said.
The All Share Price Index went down by 253 points, while the S and P SL20 declined by 55.19 points. Turnover stood at Rs 3.32 billion with five crossings.
Those crossings were reported in Central Finance, where 313,000 shares crossed to the tune of Rs 71.6 million; its shares traded at Rs 228, People’s Leasing 2.2 million shares crossed for Rs 40.7 million and its shares traded at Rs 18.50, Commercial Bank 200,000 shares crossed for Rs 30.4 million; its shares traded at Rs 152, Central Industries 150,000 shares crossed for Rs 23.3 million; its shares sold at Rs 150 and Hemas 745,000 shares crossed to the tune of Rs 20.6 million; its shares traded at Rs 27.60.
In the retail market top six companies that mainly contributed to the turnover were; HNB Rs 212 million (672,000 shares traded), Commercial Bank 197 million (1.31 million shares traded), Sampath Bank Rs 164 million (1.4 million shares traded), Lanka IOC Rs 120 million (871,000 shares traded), Browns Investments Rs 114 million (15.3 million shares traded) and Dipped Products Rs 96.5 million (1.9 million shares traded). During the day 139 million share volumes changed hands in 27968 transactions.
It is said that the banking and financial sector led the market, especially Central Finance and HNB, while the manufacturing sector was the second largest contributor to the market, especially Central Industries. Further, the services sector and the plantations sector did not perform well.
Lankem Ceylon plans a one for three rights issue of 17.15 million ordinary shares at Rs 70 each to raise Rs 1.2 billion, CSE sources said. The cash will be used for part settlement of bank loans. The firm’s current stated capital is Rs1.28 billion made up of 55.4 million ordinary shares.
The rights issue is subject to Colombo Stock Exchange and shareholder approval. A subdivision of shares will follow if the proposed rights issue is fully subscribed, the company said, with 68,627,676 ordinary shares split “on the basis of every One (1) Existing issued Ordinary Share being Sub-divided into Two (2) issued Ordinary Shares, thereby increasing the number of shares of the Company to 137,255,352 shares.”
Yesterday, the rupee opened at Rs 300.50/70 to the US dollar in the spot market, broadly flat against previous day’s close of Rs300.40/60, dealers said, while bond yields were up, particularly in the mid tenors and above.
A bond maturing on 15.12.2026 was quoted at 8.15/25 percent, up from 8.14/20 percent. A bond maturing on 15.09.2027 was quoted at 8.50/60 percent, up from 8.54/60 percent. A bond maturing on 15.10.2028 was quoted at 8.90/9.00 percent. A bond maturing on 15.12.2029 was quoted at 9.62/67 percent, up from 9.52/56 percent. A bond maturing on 15.03.2031 was quoted at 10.05/20 percent, up from 9.98/10.10 percent. A bond maturing on 15.12.2032 was quoted at 10.35/40 percent, up from 10.31/38 percent.
By Hiran H.Senewiratne ✍️
Business
TVS Motor announces Sudarshan Venu as chairman of the company

TVS Motor Company announced today that The Board of Directors unanimously named Sudarshan Venu as incoming Chairman of the Company, in recognition of his exemplary contributions to the Company’s sustained growth and strategic development during his tenure as Director. Effective August 25, 2025, Sudarshan Venu will be appointed as Chairman and Managing Director.
Its current chairman, Sir Ralf Speth, has informed The Board of Directors that he will not be seeking re-appointment as a company Director at the upcoming Annual General Meeting (AGM). Consequently, he will step down as Chairman of the Company at the close of the AGM on August 22, 2025.
The Board will also be appointing Sir Ralf Speth as Chief Mentor of the Company for a period of three years effective August 23, 2025, ensuring continued benefit from his extensive knowledge, experience and expertise.
Venu Srinivasan, Chairman Emeritus, TVS Motor Company, said, “I express my sincere gratitude to Ralf for his exceptional leadership as Chairman over the last three years. His contributions have been invaluable in guiding our strategic expansion into global markets and fostering innovation that has significantly strengthened our industry standing. We are grateful for his continued support as Chief Mentor for TVS Motor and in welcoming Sudarshan into his new role. I am confident that Sudarshan, who in his capacity as Managing Director has demonstrated tremendous growth for the business, will take the Company to even greater heights.”
Sir Ralf Speth, said, “It has been an honour for me to steer TVS Motor Company as its Chairman over the last three years. I am grateful for the support, cooperation, and personal friendships developed during my tenure. As I hand over the Chairmanship to Sudarshan, I am confident that under his leadership, the Company will continue its growth journey while championing core TVS values. Sudarshan’s dynamism and passion underscore his vision for the business, and I am confident that TVS is in safe, responsible hands. I wish Sudarshan and TVS Motor a bright future ahead.”
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