Features
Teflon Tiran and Visa Outsourcing
by Rajan Philips
Everything seemed quiet on the government front, bar the colours and noises of May Day politics. Then all hell broke loose one day, at the airport of all places. The old ETA (Electronic Travel Authorization) system, which everyone requiring a visa on arrival had got used to, was gone, and a new VFS system that no one has heard of was in place. The change apparently had been implemented following cabinet approval of a proposal by Public Security Minister Tiran Alles based on an unsolicited offer by a consortium of three foreign companies.
The unsolicited proposal that would seem to have landed in the Minister’s inbox without prior notice, in fact emanated from a consortium of three visa business enterprises: GBS Technology Services, a global visa outsourcing company, with head office in Singapore; IVS Global-FZCO, which is a government-authorized Indian private company that collects Personal, Educational and Commercial documents for attestation; and VFS VF Worldwide Holdings Ltd., is also an outsourcing and technology service specialist, head-quartered in Zurich and Dubai. Their declared enterprise is to support governments and their far flung diplomatic missions. Outsourcing is their specialty.
It was a different specialty at the Bandaranaike International Airport. The airport stuff hit the social media and older media, and questions were flung at the government. One editorial asked: Whose brilliant idea was it? That was a rhetorical question, but the Minister in charge of Tourism answered the media in general: Ask the Immigration Minister. The latter happened to be in Singapore when the visa fiasco broke out – where else would you find Sri Lankan decision makers when their files are caught up in crises at home? Remember Maithripala Sirisena. Now, he is barred from entering any political office in Colombo. Gota too went to Singapore in search of other pastures. But he returned, the home turf being greener than any other, especially with a green man at the top.
Tiran Talks Tough
But unlike the two failed Presidents, Minister Alles is a power unto himself. He stood his ground in Singapore, so to speak, and promised answers upon his return. Which he did, first at a special media briefing and later in parliament. But there were no real answers, but only take-it-or-leave-it assertions. “Tiran talks tough,” one news story headlined Minister Alles’s special encounter with the media. Minister Alles justified the visa processing change based on “feedback from tourists and the need for an improved visa issuance system.” And he validated the decision-making process inasmuch as it included “a thorough review conducted by a Cabinet-appointed committee, which sought recommendations from the Attorney General and obtained unanimous approval from the House without debate.”
However, in parliament, under pressure from Opposition MPs, the Minister conceded that “the proposal regarding VFS charges was not presented to Parliament,” while arguing that “It was not necessary to present it to the Parliament,” because it had been approved in cabinet. He made another admission of error, a more grievous one for the visa seekers. The new system did not include the most popular 30-day visa. That was a mistake, the Minister admitted. Slipshod bureaucracy serving a Minister on a high speed power trip. There is no other explanation.
That the new visa system was given cabinet approval is irrelevant to the question, whose brilliant idea was it? After 46 years of steady erosion of the administrative and financial regulations (ARs & FRs) that guided public procurement until 1978, getting cabinet approval for public spending has become a bad joke. And what does the Attorney General have to do with this? Proffer recommendations on technology for choosing between alternative online visa processing systems? There were no competing alternative systems anyway to evaluate. Not even two. Only the unsolicited proposal. Did the Attorney General opine that it would be legal to accept the only offer? But was it the best or the most suitable to choose? We will never know.
In fairness, Minister Alles has described to the media the process that led to obtaining cabinet approval. On September 8, 2023, the Minister submitted a Cabinet paper on the unsolicited proposal from VFS, and on his recommendation the Cabinet appointed a Committee to review the matter. The Committee included representatives from the Treasury and other officials who were in discussions with VFS officials. The Committee completed its report in December, and on December 4, the Minister presented another proposal to the Cabinet, incorporating the committee’s report. Cabinet approval was granted on December 11 and the MoU with VFS was signed on December 21, 2023.
The Minister’s two proposals and the Committee Report that were presented to the Cabinet in September and in December have not been released to the media, nor have they been presented in parliament even after all the airport commotion. They should be made public along with VFS’s unsolicited proposal. Parliament has a right to ask for them for review and debate, and the Speaker has the obligation to get them tabled in parliament by the Minister.
Parliament and the public also need to know who were on the Cabinet-appointed Committee, who provided input on IT matters, and who first undertook the review of the VFS offer. In a normal and well-run procurement system these are routine matters, and there is no need for such public prying. But when the process is opaque and weighted, maximum probity is needed to clean up the mess.
There is another matter that needs to be placed in the public domain, and that is about the understanding the Minister and his co-decision-makers had on the operation of the old ETA system and its alleged shortcomings. We do not know if either of the two proposals by the Minister or the Committee Report that was sandwiched between them dealt with the operation of the ETA systems and its merits as well as shortcomings. All that we know so far are the Minister’s off-the-cuff remarks about the ETA, and the long but insubstantial supporting statement issued by the Controller General of the Immigration and Emigration Department, Mr. I.S.H.J. Ilukpitiya.
Minister Alles has contended that the change from ETA to VFS processing was “prompted by complaints from tourists” about the ETA, and the need for “addressing long-standing issues” with it. According to the Minister, such complaints were even “directed to President Ranil Wickremesinghe during his engagements with the tourists themselves.” But this is not the assessment of anyone in the in the tourism business, nor has this been the experience of travellers in general including this writer.
The Minister of Tourism, Harin Fernando, has distanced himself from the outsourcing decision while accepting collective responsibility for it as a cabinet member. The Sri Lanka Tourism Development Authority has expressed relief at the revocation of the new system as its officials were concerned about it being an impediment to the industry registering two historical highs in 2024: 2.3 million tourists and USD 5 billion revenue. Quite a number of people owning private tourism small and medium have also spoken out in favour of the old system.
The ETA Saga
By all accounts, the ETA system was developed by state-owned SLT-Mobitel, and Mobitel has been the IT service provider to the ETA from the time it was launched in 2012 until it was outsourced to VFS. The system began receiving text inputs only and over time it was upgraded to allow uploading of supporting e-documents by visa applicants. That is my understanding and even my experience of using ETA.
However, what both the Minister and the Controller General (CG) have identified as ETA’s main technical problem is its alleged “inability to obtain applicant’s photographs, photocopies of passports, other certificates and documents to the system online (these documents are essential for security verification).” Even if this were so, such a problem could have been fixed using expertise available in Sri Lanka. It did not require outsourcing the whole operation, like wielding an axe to crack an egg.
The Controller General has listed other drawbacks in his long statement but gives no indication whether these matters were ever taken up with Mobitel and what attempts were made to address them. According to media reports, however, “following a cabinet decision in July 2021, Mobitel was given a contract to revamp and upgrade the ETA system.” It is further reported that Mobitel did invest time and resources to upgrade the system and was waiting to roll out the new system after COVID-19. Finally, the reports say that all of a sudden Mobitel was instructed to stop work and the new VFS consortium was hired in December and began rolling out its version on April 17.
Mobitel could still help the public understanding of the matter by providing its version of the sequence of events. Hopefully, it would do so, and sooner than later. Independent of what Mobitel may or may not do, we could still pose some questions to the Minister, the Controller General, and collectively to the Cabinet of Ministers. Given the long involvement of Mobitel, as a state-owned enterprise, in providing technical support to ETA, did the Minister or his staff discuss with Mobitel VFS’s unsolicited offer and invite Mobitel to submit an alternative proposal?
Alternatively, as a state-owned enterprise with its past ETA experience, Mobitel could and should have been asked to provide an assessment of the VFS offer. At least, on the technical aspects of the offer. On the other hand, if the VFS offer was so manifestly superior, the Minister and the government should have negotiated with VFS to agree to an arrangement, or contract, which could have included a local technology partner – most suitably Mobitel. Unlike in a tender situation, in dealing with an unsolicited proposal the government has all the flexibility and the power to ask for and get whatever it wants – but only in the public interest, not for private graft. I don’t think any of this was done.
Nor was the simple practice of vetting the unsolicited proposal (USP) was done. That would have meant the government, or the Ministry, reviewing the proposal and preparing its own Terms of Reference that would include a brief assessment of the USP and the government’s specific requirements that VFS should commit to deliver if the project or contract were to ahead. Again, none of this was done. Otherwise, the Minister would have said so and more. The rigorous level at which the USP was reviewed and accepted, likely without any change, can be gleaned from the statement of the Controller General that includes quite a laundry list of the merits of the USP. One of them really stands out. And that is about tourism promotion.
Indeed, the obvious inability of Mobitel to promote Sri Lankan tourism abroad has been cited as one of its shortcomings and a reason for its sacking. On the other hand, VFS Global was touted for its “ability to promote the tourism industry of Sri Lanka in such countries (ability to get increased the number of tourist visits) because it has “an experienced base in obtaining services in 151 countries.” Why should a visa processing agency be tasked with promoting tourism? Did the Minister or the Controller ask for references from any of the 151 countries to confirm the tourism promoting credentials of VFS Global? And since when did promoting tourism become a mandate for the Controller General of Immigration?
What is the deal?
Still, we have no real answer to the question – whose brilliant idea was it? In fact, there will never be an answer if we are looking for a source of brilliance within the country. The idea, brilliant or not, came from abroad. Unsolicited and promising no cost to Sri Lankan, but only to tourists and expats looking for a fast visa clearance at the immigration desk before being ushered to the Duty Free stores.
The outsourcing of visa and other population services hitherto handled by government officials, began in the twilight years of the Reagan-Thatcher era when outsourcing and downsizing were political credos. Western governments tentatively began to outsource some of their diplomatic functions, especially visa processing of permanent-resident immigrants and not so much temporary tourists. The outsourcing practice took flight and in the name of cost savings different countries contracted with the same company for visa services.
Consortiums were formed to facilitate platforms that would serve multiple countries as clients. Once operational platforms are in place it becomes natural to bring in more countries clients at marginal costs but significant profits. Soliciting new clients with unsolicited proposals is a time tested method of business expansion. Add to that the information technology area becoming the latest terrain for making inordinate profits out of government contracting in a number of western countries.
How, and why, Sri Lanka got caught in this IT web at this moment in its economic crisis juncture is the five billion dollar tourist visa question. At the centre of the controversy is Tiran Alles, the Public Security Minister. The Daily Financial Times devoted a day’s editorial to him on Wednesday, May 8, entitled, “Tiran Alles – the quintessential deal maker.” It recounts much of what is known about the man and his many deals. His first known deal making success in the 2005 Presidential Election is the single most political act to cost a presidential candidate an otherwise sure victory. The loser was Ranil Wickremesinghe and the winner of course was Mahinda Rajapaksa, the sole beneficiary of Tiran Alless’s alleged deal with the LTTE.
Yet here we are almost 20 years later, after the Rajapaksa era had come and gone, and Tiran Alles is a key minister in the caretaker administration of President Ranil Wickremesinghe. It would be no exaggeration to say that Mr. Alles is the most powerful minister in the Wickremesinghe cabinet, next to the President of course. Not infrequently, in spite of the President. Minister Alles got his man to be the IGP against all protests by everyone and in spite of loud demurring by the President. He recently signalled police to use their weapons to get rid of criminals. Shades of former Filipino President Rodrigo Roa Duterte. The Bar Association protested, but nothing happened. It made news but only in English and not the Sinhalese press, according to Daily FT.
It would not be unreasonable to say that no other Minister in the current cabinet has the power and the persistence to change the visa system the way Minister Alles did. If you can think of anyone else, you can write an article on him. But Minister Alles’s influence would seem to extend beyond the cabinet and even the government. Amidst all the opposition protests in parliament, the NPP leader Anura Kumara Dissanayake would seem to have remained quiet. May be he was not in parliament and was in one of overseas travels. But I have not heard him weigh in on the visa matter. I would not have noticed the omission but for the allusion in the Daily FT editorial to the NPP’s silence on the matter, and its loaded question: What is the deal between the NPP and Tiran Alles? The NPP could simply answer this question by asking Minister Alles all the other questions that everyone else is asking.
Features
Sri Lanka’s new govt.: Early promise, growing concerns
President Anura Kumara Dissanayake’s demeanour, body language, and speaking style appear to have changed noticeably in recent weeks, a visible sign of embarrassment. The most likely reason is a stark contradiction between what he once publicly criticised and analysed so forcefully, and what his government is actually doing today. His own recent speeches seem to reflect that contradiction, sometimes coming across as confused and inconsistent. This is becoming widely known, not just through social media, YouTube, and television discussions, but also through speeches on the floor of Parliament itself.
Doing exactly what the previous government did
What is now becoming clear is that instead of doing things the way the President promised, his government is simply carrying on with what the previous administration, particularly Ranil Wickremesinghe’s government, was already doing. Critically, some of the most senior positions in the state, positions that demand the most experienced and capable officers, are being filled by people who are loyal to the JVP/NPP party but lack the relevant qualifications and track record.
Such politically motivated appointments have already taken place across various government ministries, some state corporations, the Central Bank, the Treasury, and at multiple levels of the public service. There have also been forced resignations, bans on resignations, and transfers of officials.
What makes this particularly serious is that President Dissanayake has had to come to Parliament repeatedly to defend and “clean up” the reputations of officials he himself appointed. This looks, at times, like a painful and almost theatrical exercise.
The coal procurement scandal, and a laughable inquiry
The controversy around the country’s coal power supply has now clearly exposed a massive disaster: shady tenders, damage to the Norochcholai power plant, rising electricity bills due to increased diesel use to compensate, a shortage of diesel, higher diesel prices, and serious environmental damage. This is a wide and well-documented catastrophe.
Yet, when a commission was appointed to investigate, the government announced it would look into events going back to 2009, which many have called an absurd joke, clearly designed to deflect blame rather than find answers.
The Treasury scandal, 10 suspicious transactions
At the Treasury, what was initially presented as a single transaction, is alleged to involve 10 transactions, and it is plainly a case of fraud. A genuine mistake might happen once or twice. As one commentator said sarcastically, “If a mistake can happen 10 times, it must be a very talented hand.” These explanations are being treated as pure comedy.
Attempts to justify all of this have sometimes turned threatening. A speech made on May 1st by Tilvin Silva is a case in point, crude and menacing in tone.
Is the government losing its grip?
Former Minister Patali Champika has said the government is now suffering from a phobia of loss of power, meaning it is struggling to govern effectively. Other commentators have noted that the NPP/JVP may have taken on a burden too heavy to carry. Political cartoons have depicted the NPP’s crown loaded with coal, financial irregularities, and political appointments, bending under the weight.
The problem with appointing loyalists over qualified professionals
Appointing own supporters to senior positions is not itself unusual in politics. But it becomes a betrayal of public trust when those appointed lack the basic qualifications or relevant experience for the roles they are given.
A clear example is the appointment of the Treasury Secretary, someone who was visible at virtually every NPP election campaign event, but whose qualifications and exposure/experiences may not match the demands of such a critical position. Even if someone has a doctorate or professorship, the key question is whether those qualifications are relevant to the role, and whether that person has the experience/exposure to lead a team of seasoned professionals.
By contrast, even someone without formal academic credentials can succeed if they have the right skills and surround themselves with advisors with relevant exposure. The real failure is when loyalty to a political party overrides all other considerations, that is a fundamental betrayal of responsibility.
The problem is not unique to this government. In 2015, the appointment of Arjuna Mahendran as Central Bank Governor was a similar blunder. His tenure ended in scandal involving insider dealing and bond market manipulation. However, in that case, the funds involved were frozen and later confiscated by the following government, however legally questionable that process was.
The current Treasury losses, by contrast, may be unrecoverable. Critics say getting that money back would be next to impossible.
The broader damage: Demoralisation of capable officials
When loyalists are placed above competent career officials in key positions, it demoralises the best public servants. Some begin to comply in fear; others lose motivation entirely. The professional hierarchy breaks down. Junior officials start looking over their shoulders instead of doing their jobs. This collective dysfunction is ultimately what destroys governments.
Sri Lanka’s pattern: every government falls
This pattern is deeply familiar in Sri Lankan history. The SWRD Bandaranaike government, which swept to power in 1956 on a wave of popular support, had declined badly by 1959. The coalition government, which came to power reducing the opposition to eight seats, lost in 1977, and, in turn, the UNP, which came in on a landslide, in 1977, crushing the SLFP to just eight seats, suffered a similar fate by 1994.
Mahinda Rajapaksa came to power in 2005 by the narrowest of margins, in part because the LTTE manipulated the Northern vote against Ranil Wickremesinghe. But he was re-elected in 2010 on the strength of ending the war against the LTTE. Still, by 2015, he was voted out, because the benefits of winning the war were never truly delivered to ordinary people, and because large-scale corruption had taken root in the meantime. Gotabaya Rajapaksa didn’t even last long enough to see his term end.
Now, this government, too, is showing early signs of the same decline.
The ideological contradiction at the heart of the NPP
There is another challenge: though the JVP presents itself as a left-wing, Marxist-socialist party, many of those who joined the broader NPP coalition, businesspeople, academics, professionals, do not hold such ideological views. Balancing a left-leaning party with a centre-right coalition is extremely difficult. The inevitable tension between the two pulls the government in opposite directions.
The silver lining, however, is that this has produced a growing class of “floating voters”, people not permanently tied to any party, and that is actually healthy for democracy. It keeps governments accountable. Independent election commissions and civil society organisations have a major role to play in informing these voters objectively.
In more developed democracies, voters receive detailed candidate profiles and well-researched information alongside their ballot papers, including, for example, independent expert analyses of referendum questions like drug legalisation. Sri Lanka is still far from that standard. Here, many people vote the same way as their parents. In other countries, five family members might each vote differently without it being a scandal.
Three key ministries, under the President himself, all in trouble
President Dissanayake currently holds three of the most powerful portfolios himself: Defence, Digital Technology, and Finance. All three are now widely seen as performing poorly. Many commentators say the President has “failed” visibly in all three areas. The justifications offered for these failures have themselves become confused, contradictory, and, at times, just plain pitiable.
The overall picture is one of a government that looks helpless, reduced to making excuses and whining from the podium.
A cautious hope for recovery
There are still nearly three years left in this government’s term. There is time to course-correct, if they act quickly. We sincerely hope the government manages to shed this sense of helplessness and confusion, and finds a way to truly serve the country.
(The writer, a senior Chartered Accountant and professional banker, is Professor at SLIIT, Malabe. The views and opinions expressed in this article are personal.)
Features
Cricket and the National Interest
The appointment of former minister Eran Wickremaratne to chair the Sri Lanka Cricket Transformation Committee is significant for more than the future of cricket. It signals a possible shift in the culture of governance even as it offers Sri Lankan cricket a fighting possibility to get out of the doldrums of failure. There have been glorious patches for the national cricket team since the epochal 1996 World Cup triumph. But these patches of brightness have been few and far between and virtually non-existent over the past decade. At the centre of this disaster has been the failures of governance within Sri Lanka Cricket which are not unlike the larger failures of governance within the country itself. The appointment of a new reform oriented committee therefore carries significance beyond cricket. It reflects the wider challenge facing the country which is to restore trust in public institutions for better management.
The appointment of Eran Wickremaratne brings a professional administrator with a proven track record into the cricket arena. He has several strengths that many of his immediate predecessors lacked. Before the ascent of the present government leadership to positions of power, Eran Wickremaratne was among the handful of government ministers who did not have allegations of corruption attached to their names. His reputation for financial professionalism and integrity has remained intact over many years in public life. With him in the Cricket Transformation Committee are also respected former cricketers Kumar Sangakkara, Roshan Mahanama and Sidath Wettimuny together with professionals from legal and business backgrounds. They have been tasked with introducing structural reforms and improving transparency and accountability within cricket administration.
A second reason for this appointment to be significant is that this is possibly the first occasion on which the NPP government has reached out to someone associated with the opposition to obtain assistance in an area of national importance. The commitment to bipartisanship has been a constant demand from politically non-partisan civic groups and political analysts. They have voiced the opinion that the government needs to be more inclusive in its choice of appointments to decision making authorities. The NPP government’s practice so far has largely been to limit appointments to those within the ruling party or those considered loyalists even at the cost of proven expertise. The government’s decision in this case therefore marks a potentially important departure.
National Interest
There are areas of public life where national interest should transcend party divisions and cricket, beloved of the people, is one of them. Sri Lanka cannot afford to continue treating every institution as an arena for political competition when institutions themselves are in crisis and public confidence has become fragile. It is therefore unfortunate that when the government has moved positively in the direction of drawing on expertise from outside its own ranks there should be a negative response from sections of the opposition. This is indicative of the absence of a culture of bipartisanship even on issues that concern the national interest. The SJB, of which the newly appointed cricket committee chairman was a member objected on the grounds that politicians should not hold positions in sports administration and asked him to resign from the party. There is a need to recognise the distinction between partisan political control and the temporary use of experienced administrators to carry out reform and institutional restructuring. In other countries those in politics often join academia and civil society on a temporary basis and vice versa.
More disturbing has been the insidious campaign carried out against the new cricket committee and its chairman on the grounds of religious affiliation. This is an unacceptable denial of the reality that Sri Lanka is a plural, multi ethnic and multi religious society. The interim committee reflects this diversity to a reasonable extent. The country’s long history of ethnic conflict should have taught all political actors the dangers of mobilising communal prejudice for short term political gain. Sri Lanka paid a very heavy price for decades of mistrust and division. It would be tragic if even cricket administration became another arena for communal suspicion and hostility. The present government represents an important departure from the sectarian rhetoric that was employed by previous governments. They have repeatedly pledged to protect the equal rights of all citizens and not permit discrimination or extremism in any form.
The recent international peace march in Sri Lanka led by the Venerable Bhikkhu Thich Paññākāra from Vietnam with its message of loving kindness and mindfulness to all resonated strongly with the masses of people as seen by the crowds who thronged the roadsides to obtain blessings and show respect. This message stands in contrast to the sectarian resentment manifested by those who seek to use the cricket appointments as a weapon to attack the government at the present time. The challenges before the Sri Lanka Cricket Transformation Committee parallel the larger challenges before the government in developing the national economy and respecting ethnic and religious diversity. Plugging the leaks and restoring systems will take time and effort. It cannot be done overnight and it cannot succeed without public patience and support.
New Recognition
There is also a need for realism. The appointment of Eran Wickremaratne and the new committee does not guarantee success. Reforming deeply flawed institutions is always difficult. Besides, Sri Lanka is a small country with a relatively small population compared to many other cricket playing nations. It is also a country still recovering from the economic breakdown of 2022 which pushed the majority of people into hardship and severely weakened public institutions. The country continues to face unprecedented challenges including the damage caused by Cyclone Ditwah and the wider global economic uncertainties linked to conflict in the Middle East. Under these difficult circumstances Sri Lanka has fewer resources than many larger countries to devote to both cricket and economic development.
When resources are scarce they cannot be wasted through corruption or incompetence. Drawing upon the strengths of all those who are competent for the tasks at hand regardless of party affiliation or ethnic or religious identity is necessary if improvement is to come sooner rather than later. The burden of rebuilding the country cannot rest only on the government. The crisis facing the country is too deep for any single party or government to solve alone. National recovery requires capable individuals from across society and from different sectors such as business and civil society to work together in areas where the national interest transcends party politics. There is also a responsibility on opposition political parties to support initiatives that are politically neutral and genuinely in the national interest. Not every issue needs to become a partisan battle.
Sri Lanka cricket occupies a special place in the national consciousness. At its best it once united the country and gave Sri Lankans a sense of pride and international recognition. Restoring integrity and professionalism to cricket administration can therefore become part of the larger task of national renewal. The appointment of Eran Wickremaratne and the new committee, while it does not guarantee success, is a sign that the political leadership and people of the country may be beginning to mature in their approach to governance. In recognising the need for competence, integrity and bipartisan cooperation and extending it beyond cricket into other areas of national life, Sri Lanka may find the way towards more stable and successful governance..
by Jehan Perera
Features
From Dhaka to Sri Lanka, three wheels that drive our economies
Court vacation this year came with an unexpected lesson, not from a courtroom but from the streets of Dhaka — a city that moves, quite literally, on three wheels.
Above the traffic, a modern metro line glides past concrete pillars and crowded rooftops. It is efficient, clean and frequently cited as a symbol of progress in Bangladesh. For a visitor from Sri Lanka, it inevitably brings to mind our own abandoned light rail plans — a project debated, politicised and ultimately set aside.
But Dhaka’s real story is not in the air. It is on the ground.
Beneath the elevated tracks, the streets belong to three-wheelers. Known locally as CNGs, they cluster at junctions, line the edges of markets and pour into narrow roads that larger vehicles avoid. Even with a functioning rail system, these three-wheelers remain the city’s most dependable form of everyday transport.
Within hours of arriving, their importance becomes obvious. The train may take you across the city, but the journey does not end there. The last mile — often the most complicated part — belongs entirely to the three-wheeler. It is the vehicle that gets you home, to a meeting or simply through streets that no bus route properly serves.
There is a rhythm to using them. A destination is mentioned, a price is suggested and a brief negotiation follows. Then the ride begins, edging into traffic that feels permanently compressed. Drivers move with instinct, adjusting routes and squeezing through gaps with a confidence built over years.
It is not polished. But it works.
And that is where the comparison with Sri Lanka becomes less about what we lack and more about what we already have.
Back home, the three-wheeler has long been part of daily life — so familiar that it is often discussed only in terms of its problems. There are frequent complaints about fares, refusals or the absence of meters. More recently, the industry itself has become entangled in politics — from fuel subsidies to regulatory debates, from election-time promises to periodic crackdowns.
In that process, the conversation has shifted. The three-wheeler is often treated as a problem to be managed, rather than a service to be strengthened.
Yet, seen through the experience of Dhaka, Sri Lanka’s system begins to look far more settled — and, in many ways, ahead.
There is a growing structure in place. Meters, while not perfect, are widely recognised. Ride-hailing apps have added transparency and reduced uncertainty for passengers. There are clearer expectations on both sides — driver and commuter alike. Even small details, such as designated parking areas in parts of Colombo or the increasing standard of vehicles, point to an industry slowly moving towards professionalism.
Just as importantly, there is a human element that remains intact.
In Sri Lanka, a three-wheeler ride is rarely just a transaction. Drivers talk. They offer directions, comment on the day’s news, or share local knowledge. The ride becomes part of the social fabric, not just a means of getting from one point to another.
In Dhaka, the scale of the city leaves less room for that. The interaction is quicker, more direct, shaped by urgency. The service is essential, but it is under constant pressure.
What stands out, across both countries, is that the three-wheeler is not a temporary or outdated mode of transport. It is a necessity in dense, fast-growing Asian cities — one that fills gaps no rail or bus system can fully address.
Large infrastructure projects, like light rail, are important. They bring efficiency and long-term capacity. But they cannot replace the flexibility of a three-wheeler. They cannot reach into narrow streets, respond instantly to demand or provide that crucial last-mile connection.
That is why, even in a city that has invested heavily in modern rail, Dhaka still runs on three wheels.
For Sri Lanka, the lesson is not simply about what could have been built, but about what should be better managed and valued.
The three-wheeler industry does not need to be politicised at every turn. It needs steady regulation — clear fare systems, proper licensing, safety standards — alongside encouragement and recognition. It needs to be seen as part of the solution to urban transport, not as a side issue.
Because for thousands of drivers, it is a livelihood. And for millions of passengers, it is the most immediate and reliable form of mobility.
The tuk-tuk may not feature in grand policy speeches or infrastructure blueprints. It does not run on elevated tracks or attract international attention. But on the ground, where daily life unfolds, it continues to do what larger systems often struggle to do — show up, adapt and keep moving.
And after watching Dhaka’s streets — crowded, relentless, yet functioning — that small, three-wheeled vehicle feels less like something to argue over and more like something to get right.
(The writer is an Attorney-at-Law with over a decade of experience specialising in civil law, a former Board Member of the Office of Missing Persons and a former Legal Director of the Central Cultural Fund. He holds an LLM in International Business Law)
by Sampath Perera recently in Dhaka, Bangladesh
-
News6 days agoRooftop Solar at Crossroads as Sri Lanka Shifts to Distributed Energy Future
-
News1 day agoCJ urged to inquire into AKD’s remarks on May 25 court verdict
-
News5 days ago“Three-in-one blood pressure pill can significantly reduce risk of recurrent strokes”
-
News2 days agoUSD 3.7 bn H’tota refinery: China won’t launch project without bigger local market share
-
News5 days agoAlarm raised over plan to share Lanka’s biometric data with blacklisted Indian firm
-
News4 days agoTen corruption cases set for court in May, verdict ordered in one case – President
-
News3 days agoEaster Sunday Case: Ex-SIS Chief concealed intel, former Defence Secy tells court
-
News5 days agoUSD 2.5 mn fraud probe: Interdicted MoF official found dead at home
