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STARTING OFF WITH A BANG! – Part 34

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CONFESSIONS OF A GLOBAL GYPSY

By Dr. Chandana (Chandi) Jayawardena DPhil

President – Chandi J. Associates Inc. Consulting, Canada Founder & Administrator – Global Hospitality Forum

chandij@sympatico.ca

Having started as the new Food & Beverage Manager and Executive Chef of Hotel Ceysands on October 1, 1977, I was on a fast track to re-organize my departments. As I had exactly one month to organize the re-opening of these departments, I had no time to waste. I worked around the clock and went to my apartment only to get four or five hours of sleep well past midnight every day. Having gained two years’ experience in a similar position at Coral Gardens Hotel, I felt fully prepared for my new job.

A Hotel in two Towns

The location of Hotel Ceysands was unique. A hotel on a beach strip located between sea water and fresh water was romantic and provided a lot of opportunities for a variety of water sports. All guest areas were on the river bank on the sea side in the town of Bentota. The ancient name of this town was derived from a mythical story which claims a demon named ‘Bem’ ruled the ‘tota’ or river bank.

All employee areas, the main entrance to the hotel property and the security post were on the river bank on the land side in another town – Aluthgama (new town). This town had a small center with some interesting shops, a bustling local market and a busy bus station. Although not as beautiful as Bentota, Aluthgama was active and generally hectic. The most famous attraction near this town is the famous Buddhist temple – Kande Vihara (temple on the hill). It was built in the year 1734 and has been formally recognised by the government as an archaeological site.

The architecture of Hotel Ceysands was not as grand as its neighbour – Bentota Beach Hotel, but was designed to suit the shape of the available land. A major challenge for the new managing agents – Walkers Tours and the hotel re-opening management team was that the poor interior design had no clear concept. During the short period of time available to restart the tourist season in 1977, only some urgent work was done, enough to create a more welcoming first impression. The major refurbishing was planned after six months, during the 1978 tourist off season.

Learning Complex Cultures

I spent a short time to quickly familiarize myself with the culture of the area, that of the company which owned Ceysands – Ceylinco Limited and new managing agents – Walkers Tours and their owner – John Keells Group.

Ceylinco was a well-established group of companies, led by its second generation of owners headed by Mr. Lalith Kotelawala as the Chairman. He had built the renamed Ceylinco into a major company (in later years expanded to have over 500 subsidiary companies). Their head office was at the then tallest building in Sri Lanka – Ceylinco House in Colombo. Ceylinco owned and operated three hotels – Ceylinco Hotel in Colombo with the famous 14th floor restaurant Akasa Kade, San Michele Island Resort by Bolgoda Lake and Hotel Ceysands.

In 1977, a majority of the management team of Ceysands were managers previously recruited by Ceylinco, and whose loyalty was clearly with Ceylinco Group. These managers included the Hotel Manager – Alan Silva, Boats & Maintenance Manager – Mendis, and the Executive Housekeeper – Malini Kotelawala (an aunt of the Chairman and a cousin of the third Prime Minister of Ceylon – General Sir John Kotelawala). The General Manager of the hotel, Captain Wicks, a senior executive of Walkers Tours had a challenge. He realized that he must gradually encourage the loyalty and support of these managers who were used to a different style of leadership. Not everybody liked too many changes.

Two years later, in 1979, I befriended Mr. Lalith Kotelawala and his wife, Sicille who occasionally stayed at Hotel Swanee which they loved. I was the Manager of that Keells hotel at that time. In 1981, by then, as a corporate executive, I took over the management of Ceylinco Hotel on behalf of John Keells group and re-organized the hotel. Mr. Lalith Kotelawala once told me that, “It is best that my company relies on professionals in your business to manage our hotels.”

Walkers Tours, then the leading tour operator and hotel management company was founded in 1969. A visionary businessman and lawyer, Mr. Sriyantha Senaratne had been the Managing Director since 1971. When Walkers Tours was acquired by John Keells Group of companies in 1972, he continued in that position. Captain Wicks enjoyed reporting to him. I met Mr. Senaratne once at Hotel Ceysands during our pre re-opening period. I had a brief chat with this soft-spoken gentleman. I was impressed to hear that it was he who led the commencement of the Habarana Village hotel project. He was also passionate about tourism development in the Maldives. I was pleased when the new uniforms, material and supplies arrived with the logo. It was very similar to opening of a new hotel.

John Keells Group, the owning company of Walkers Tours was founded in Ceylon by Britishers in the 1870s. It was initially set up as a manufacturer of tea and essential foods. During the 1970s after the then socialist government nationalized tea estates, the company mainly focused on new opportunities in tourism. Under the leadership of then Chairman Mark Bostock, John Keells became a diverse group of companies. He once told a group of executives including me, that in the early 1970s, he was invited to a meeting by then Prime Minister of Sri Lanka who initiated the nationalizing of tea estates. He said, “The Madam Prime Minister told me that tea is not the only business one can do when a rich company has a multi-talented and experienced team. Mrs. B. planted some seeds in my mind!” Today, John Keells Holdings PLC (JKH) is Sri Lanka’s largest listed company on the Colombo Stock Exchange. It is also the undisputed leader of the tourism and hospitality industries in the country.

Planning, Developing, and Training

In my planning work I focused mainly on human resources, new menus, supplies, logistics (in coordination with the boat department), food and beverage controls. Filling all job vacancies in the kitchen, restaurant and bars, plus arranging on the job training for new employees was a top priority. As time was limited, I did some quick ‘train the trainer’ sessions for all the supervisors in my departments. After that, I directed them to devote considerable amount of time in training the new recruits. I spent time checking their skills after the training.

Before the new management took over the hotel, Ceysands did not have many large buffet products. Based on tour groups requests, I re-trained the kitchen brigade to prepare large buffets for all dinners. To strengthen the kitchen, I personally selected two excellent kitchen interns from the Ceylon Hotel School. These students – Mallawarchchi and Lokuge were only a few years younger to me. They both were eager to acquire knowledge and dreamt of becoming Executive Chefs in the future. I became their mentor and inspiration. They were a great addition to my team. Two of them helped in my efforts to re-train the kitchen brigade which included highly experienced cooks and newcomers.

I devoted a considerable amount of time to do all menu planning, requisitioning, seasoning all main courses, doing all buffet decorations and arrangements, as well as all the à la carte cooking. My background in visual art including sculpture continued to be useful in culinary arts. I made sure that appropriate assistants under-studied me on all these tasks. The experience I gained at the Coral Gardens Hotels helped me to build good team spirit among the kitchen brigade and the young teams who worked at the restaurant and bars. We worked very hard and felt that we were fully ready to re-open the hotel by the end of October, 1977.

Coach loads of tourists arrived on Walkers Tours buses soon after the tourist season began in early November, 1977. As predicted, the occupancy shot up to 100% within days. Being managed by the largest tour operator of the island meant that the hotel management team did not have to worry about any marketing and sales. Captain Wicks was a little worried that something would go wrong as we hardly had enough time to train all the new employees.

My strategy of recruiting very young service employees with big smiles and great attitudes, rather than experienced employees from other hotels, worked well. One can train employees basic service skills fairly quickly, but no one can be trained to smile and have the right service attitude. The tourists and tour leaders loved our service staff and the quality and variety of food we presented. We certainly commenced the season with a bang!

Captain Wicks was impressed with the performances of my teams during season commencement and said, “Chandana, you are a breath of fresh air.” That was motivating. I soon became his right-hand man. We brainstormed about the entertainment and activities calendar to coordinate with the seven-dinner buffet package I had developed.

As most of our guests stayed at Ceysands for two weeks, it was essential that we provided a wide variety of entertainment and activities. I learnt a lot from Captain Wicks about organization, logistics and public relations, and he learnt from me about hospitality operations. We both were quick learners. Alan was supportive of our innovative ideas and plans. At the age 23, I was the youngest among seven departmental heads and executives of Ceysands, but was the most experienced in terms of hospitality operations. Captain Wicks was 20 years older than me and Allan was 15 years older than me.

“I am told by the European tour leaders that the perfect resort is where the management team works and plays while making the guests happy” Captain Wicks told Alan and me. “Of course, Captain, that is right. Let’s make Ceysands the most active hotel in the south coast of Sri Lanka!”, I contributed optimism to the vision. The team agreed on that goal.



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Sri Lanka’s new govt.: Early promise, growing concerns

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President Anura Kumara Dissanayake’s demeanour, body language, and speaking style appear to have changed noticeably in recent weeks, a visible sign of embarrassment. The most likely reason is a stark contradiction between what he once publicly criticised and analysed so forcefully, and what his government is actually doing today. His own recent speeches seem to reflect that contradiction, sometimes coming across as confused and inconsistent. This is becoming widely known, not just through social media, YouTube, and television discussions, but also through speeches on the floor of Parliament itself.

Doing exactly what the previous government did

What is now becoming clear is that instead of doing things the way the President promised, his government is simply carrying on with what the previous administration, particularly Ranil Wickremesinghe’s government, was already doing. Critically, some of the most senior positions in the state, positions that demand the most experienced and capable officers, are being filled by people who are loyal to the JVP/NPP party but lack the relevant qualifications and track record.

Such politically motivated appointments have already taken place across various government ministries, some state corporations, the Central Bank, the Treasury, and at multiple levels of the public service. There have also been forced resignations, bans on resignations, and transfers of officials.

What makes this particularly serious is that President Dissanayake has had to come to Parliament repeatedly to defend and “clean up” the reputations of officials he himself appointed. This looks, at times, like a painful and almost theatrical exercise.

The coal procurement scandal, and a laughable inquiry

The controversy around the country’s coal power supply has now clearly exposed a massive disaster: shady tenders, damage to the Norochcholai power plant, rising electricity bills due to increased diesel use to compensate, a shortage of diesel, higher diesel prices, and serious environmental damage. This is a wide and well-documented catastrophe.

Yet, when a commission was appointed to investigate, the government announced it would look into events going back to 2009, which many have called an absurd joke, clearly designed to deflect blame rather than find answers.

The Treasury scandal, 10 suspicious transactions

At the Treasury, what was initially presented as a single transaction, is alleged to involve 10 transactions, and it is plainly a case of fraud. A genuine mistake might happen once or twice. As one commentator said sarcastically, “If a mistake can happen 10 times, it must be a very talented hand.” These explanations are being treated as pure comedy.

Attempts to justify all of this have sometimes turned threatening. A speech made on May 1st by Tilvin Silva is a case in point, crude and menacing in tone.

Is the government losing its grip?

Former Minister Patali Champika has said the government is now suffering from a phobia of loss of power, meaning it is struggling to govern effectively. Other commentators have noted that the NPP/JVP may have taken on a burden too heavy to carry. Political cartoons have depicted the NPP’s crown loaded with coal, financial irregularities, and political appointments, bending under the weight.

The problem with appointing loyalists over qualified professionals

Appointing own supporters to senior positions is not itself unusual in politics. But it becomes a betrayal of public trust when those appointed lack the basic qualifications or relevant experience for the roles they are given.

A clear example is the appointment of the Treasury Secretary, someone who was visible at virtually every NPP election campaign event, but whose qualifications and exposure/experiences may not match the demands of such a critical position. Even if someone has a doctorate or professorship, the key question is whether those qualifications are relevant to the role, and whether that person has the experience/exposure to lead a team of seasoned professionals.

By contrast, even someone without formal academic credentials can succeed if they have the right skills and surround themselves with advisors with relevant exposure. The real failure is when loyalty to a political party overrides all other considerations, that is a fundamental betrayal of responsibility.

The problem is not unique to this government. In 2015, the appointment of Arjuna Mahendran as Central Bank Governor was a similar blunder. His tenure ended in scandal involving insider dealing and bond market manipulation. However, in that case, the funds involved were frozen and later confiscated by the following government, however legally questionable that process was.

The current Treasury losses, by contrast, may be unrecoverable. Critics say getting that money back would be next to impossible.

The broader damage: Demoralisation of capable officials

When loyalists are placed above competent career officials in key positions, it demoralises the best public servants. Some begin to comply in fear; others lose motivation entirely. The professional hierarchy breaks down. Junior officials start looking over their shoulders instead of doing their jobs. This collective dysfunction is ultimately what destroys governments.

Sri Lanka’s pattern: every government falls

This pattern is deeply familiar in Sri Lankan history. The SWRD Bandaranaike government, which swept to power in 1956 on a wave of popular support, had declined badly by 1959. The coalition government, which came to power reducing the opposition to eight seats, lost in 1977, and, in turn, the UNP, which came in on a landslide, in 1977, crushing the SLFP to just eight seats, suffered a similar fate by 1994.

Mahinda Rajapaksa came to power in 2005 by the narrowest of margins, in part because the LTTE manipulated the Northern vote against Ranil Wickremesinghe. But he was re-elected in 2010 on the strength of ending the war against the LTTE. Still, by 2015, he was voted out, because the benefits of winning the war were never truly delivered to ordinary people, and because large-scale corruption had taken root in the meantime. Gotabaya Rajapaksa didn’t even last long enough to see his term end.

Now, this government, too, is showing early signs of the same decline.

The ideological contradiction at the heart of the NPP

There is another challenge: though the JVP presents itself as a left-wing, Marxist-socialist party, many of those who joined the broader NPP coalition, businesspeople, academics, professionals, do not hold such ideological views. Balancing a left-leaning party with a centre-right coalition is extremely difficult. The inevitable tension between the two pulls the government in opposite directions.

The silver lining, however, is that this has produced a growing class of “floating voters”, people not permanently tied to any party, and that is actually healthy for democracy. It keeps governments accountable. Independent election commissions and civil society organisations have a major role to play in informing these voters objectively.

In more developed democracies, voters receive detailed candidate profiles and well-researched information alongside their ballot papers, including, for example, independent expert analyses of referendum questions like drug legalisation. Sri Lanka is still far from that standard. Here, many people vote the same way as their parents. In other countries, five family members might each vote differently without it being a scandal.

Three key ministries, under the President himself, all in trouble

President Dissanayake currently holds three of the most powerful portfolios himself: Defence, Digital Technology, and Finance. All three are now widely seen as performing poorly. Many commentators say the President has “failed” visibly in all three areas. The justifications offered for these failures have themselves become confused, contradictory, and, at times, just plain pitiable.

The overall picture is one of a government that looks helpless, reduced to making excuses and whining from the podium.

A cautious hope for recovery

There are still nearly three years left in this government’s term. There is time to course-correct, if they act quickly. We sincerely hope the government manages to shed this sense of helplessness and confusion, and finds a way to truly serve the country.

(The writer, a senior Chartered Accountant and professional banker, is Professor at SLIIT, Malabe. The views and opinions expressed in this article are personal.)

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Cricket and the National Interest

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The appointment of former minister Eran Wickremaratne to chair the Sri Lanka Cricket Transformation Committee is significant for more than the future of cricket. It signals a possible shift in the culture of governance even as it offers Sri Lankan cricket a fighting possibility to get out of the doldrums of failure. There have been glorious patches for the national cricket team since the epochal 1996 World Cup triumph. But these patches of brightness have been few and far between and virtually non-existent over the past decade. At the centre of this disaster has been the failures of governance within Sri Lanka Cricket which are not unlike the larger failures of governance within the country itself. The appointment of a new reform oriented committee therefore carries significance beyond cricket. It reflects the wider challenge facing the country which is to restore trust in public institutions for better management.

The appointment of Eran Wickremaratne brings a professional administrator with a proven track record into the cricket arena. He has several strengths that many of his immediate predecessors lacked. Before the ascent of the present government leadership to positions of power, Eran Wickremaratne was among the handful of government ministers who did not have allegations of corruption attached to their names. His reputation for financial professionalism and integrity has remained intact over many years in public life. With him in the Cricket Transformation Committee are also respected former cricketers Kumar Sangakkara, Roshan Mahanama and Sidath Wettimuny together with professionals from legal and business backgrounds. They have been tasked with introducing structural reforms and improving transparency and accountability within cricket administration.

A second reason for this appointment to be significant is that this is possibly the first occasion on which the NPP government has reached out to someone associated with the opposition to obtain assistance in an area of national importance. The commitment to bipartisanship has been a constant demand from politically non-partisan civic groups and political analysts. They have voiced the opinion that the government needs to be more inclusive in its choice of appointments to decision making authorities. The NPP government’s practice so far has largely been to limit appointments to those within the ruling party or those considered loyalists even at the cost of proven expertise. The government’s decision in this case therefore marks a potentially important departure.

National Interest

There are areas of public life where national interest should transcend party divisions and cricket, beloved of the people, is one of them. Sri Lanka cannot afford to continue treating every institution as an arena for political competition when institutions themselves are in crisis and public confidence has become fragile. It is therefore unfortunate that when the government has moved positively in the direction of drawing on expertise from outside its own ranks there should be a negative response from sections of the opposition. This is indicative of the absence of a culture of bipartisanship even on issues that concern the national interest. The SJB, of which the newly appointed cricket committee chairman was a member objected on the grounds that politicians should not hold positions in sports administration and asked him to resign from the party. There is a need to recognise the distinction between partisan political control and the temporary use of experienced administrators to carry out reform and institutional restructuring. In other countries those in politics often join academia and civil society on a temporary basis and vice versa.

More disturbing has been the insidious campaign carried out against the new cricket committee and its chairman on the grounds of religious affiliation. This is an unacceptable denial of the reality that Sri Lanka is a plural, multi ethnic and multi religious society. The interim committee reflects this diversity to a reasonable extent. The country’s long history of ethnic conflict should have taught all political actors the dangers of mobilising communal prejudice for short term political gain. Sri Lanka paid a very heavy price for decades of mistrust and division. It would be tragic if even cricket administration became another arena for communal suspicion and hostility. The present government represents an important departure from the sectarian rhetoric that was employed by previous governments. They have repeatedly pledged to protect the equal rights of all citizens and not permit discrimination or extremism in any form.

The recent international peace march in Sri Lanka led by the Venerable Bhikkhu Thich Paññākāra from Vietnam with its message of loving kindness and mindfulness to all resonated strongly with the masses of people as seen by the crowds who thronged the roadsides to obtain blessings and show respect. This message stands in contrast to the sectarian resentment manifested by those who seek to use the cricket appointments as a weapon to attack the government at the present time. The challenges before the Sri Lanka Cricket Transformation Committee parallel the larger challenges before the government in developing the national economy and respecting ethnic and religious diversity. Plugging the leaks and restoring systems will take time and effort. It cannot be done overnight and it cannot succeed without public patience and support.

New Recognition

There is also a need for realism. The appointment of Eran Wickremaratne and the new committee does not guarantee success. Reforming deeply flawed institutions is always difficult. Besides, Sri Lanka is a small country with a relatively small population compared to many other cricket playing nations. It is also a country still recovering from the economic breakdown of 2022 which pushed the majority of people into hardship and severely weakened public institutions. The country continues to face unprecedented challenges including the damage caused by Cyclone Ditwah and the wider global economic uncertainties linked to conflict in the Middle East. Under these difficult circumstances Sri Lanka has fewer resources than many larger countries to devote to both cricket and economic development.

When resources are scarce they cannot be wasted through corruption or incompetence. Drawing upon the strengths of all those who are competent for the tasks at hand regardless of party affiliation or ethnic or religious identity is necessary if improvement is to come sooner rather than later. The burden of rebuilding the country cannot rest only on the government. The crisis facing the country is too deep for any single party or government to solve alone. National recovery requires capable individuals from across society and from different sectors such as business and civil society to work together in areas where the national interest transcends party politics. There is also a responsibility on opposition political parties to support initiatives that are politically neutral and genuinely in the national interest. Not every issue needs to become a partisan battle.

Sri Lanka cricket occupies a special place in the national consciousness. At its best it once united the country and gave Sri Lankans a sense of pride and international recognition. Restoring integrity and professionalism to cricket administration can therefore become part of the larger task of national renewal. The appointment of Eran Wickremaratne and the new committee, while it does not guarantee success, is a sign that the political leadership and people of the country may be beginning to mature in their approach to governance. In recognising the need for competence, integrity and bipartisan cooperation and extending it beyond cricket into other areas of national life, Sri Lanka may find the way towards more stable and successful governance..

by Jehan Perera

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From Dhaka to Sri Lanka, three wheels that drive our economies

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Court vacation this year came with an unexpected lesson, not from a courtroom but from the streets of Dhaka — a city that moves, quite literally, on three wheels.

Above the traffic, a modern metro line glides past concrete pillars and crowded rooftops. It is efficient, clean and frequently cited as a symbol of progress in Bangladesh. For a visitor from Sri Lanka, it inevitably brings to mind our own abandoned light rail plans — a project debated, politicised and ultimately set aside.

But Dhaka’s real story is not in the air. It is on the ground.

Beneath the elevated tracks, the streets belong to three-wheelers. Known locally as CNGs, they cluster at junctions, line the edges of markets and pour into narrow roads that larger vehicles avoid. Even with a functioning rail system, these three-wheelers remain the city’s most dependable form of everyday transport.

Within hours of arriving, their importance becomes obvious. The train may take you across the city, but the journey does not end there. The last mile — often the most complicated part — belongs entirely to the three-wheeler. It is the vehicle that gets you home, to a meeting or simply through streets that no bus route properly serves.

There is a rhythm to using them. A destination is mentioned, a price is suggested and a brief negotiation follows. Then the ride begins, edging into traffic that feels permanently compressed. Drivers move with instinct, adjusting routes and squeezing through gaps with a confidence built over years.

It is not polished. But it works.

And that is where the comparison with Sri Lanka becomes less about what we lack and more about what we already have.

Back home, the three-wheeler has long been part of daily life — so familiar that it is often discussed only in terms of its problems. There are frequent complaints about fares, refusals or the absence of meters. More recently, the industry itself has become entangled in politics — from fuel subsidies to regulatory debates, from election-time promises to periodic crackdowns.

In that process, the conversation has shifted. The three-wheeler is often treated as a problem to be managed, rather than a service to be strengthened.

Yet, seen through the experience of Dhaka, Sri Lanka’s system begins to look far more settled — and, in many ways, ahead.

There is a growing structure in place. Meters, while not perfect, are widely recognised. Ride-hailing apps have added transparency and reduced uncertainty for passengers. There are clearer expectations on both sides — driver and commuter alike. Even small details, such as designated parking areas in parts of Colombo or the increasing standard of vehicles, point to an industry slowly moving towards professionalism.

Just as importantly, there is a human element that remains intact.

In Sri Lanka, a three-wheeler ride is rarely just a transaction. Drivers talk. They offer directions, comment on the day’s news, or share local knowledge. The ride becomes part of the social fabric, not just a means of getting from one point to another.

In Dhaka, the scale of the city leaves less room for that. The interaction is quicker, more direct, shaped by urgency. The service is essential, but it is under constant pressure.

What stands out, across both countries, is that the three-wheeler is not a temporary or outdated mode of transport. It is a necessity in dense, fast-growing Asian cities — one that fills gaps no rail or bus system can fully address.

Large infrastructure projects, like light rail, are important. They bring efficiency and long-term capacity. But they cannot replace the flexibility of a three-wheeler. They cannot reach into narrow streets, respond instantly to demand or provide that crucial last-mile connection.

That is why, even in a city that has invested heavily in modern rail, Dhaka still runs on three wheels.

For Sri Lanka, the lesson is not simply about what could have been built, but about what should be better managed and valued.

The three-wheeler industry does not need to be politicised at every turn. It needs steady regulation — clear fare systems, proper licensing, safety standards — alongside encouragement and recognition. It needs to be seen as part of the solution to urban transport, not as a side issue.

Because for thousands of drivers, it is a livelihood. And for millions of passengers, it is the most immediate and reliable form of mobility.

The tuk-tuk may not feature in grand policy speeches or infrastructure blueprints. It does not run on elevated tracks or attract international attention. But on the ground, where daily life unfolds, it continues to do what larger systems often struggle to do — show up, adapt and keep moving.

And after watching Dhaka’s streets — crowded, relentless, yet functioning — that small, three-wheeled vehicle feels less like something to argue over and more like something to get right.

(The writer is an Attorney-at-Law with over a decade of experience specialising in civil law, a former Board Member of the Office of Missing Persons and a former Legal Director of the Central Cultural Fund. He holds an LLM in International Business Law)

 

by Sampath Perera recently in Dhaka, Bangladesh 

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