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HOTEL MANAGER AT AGE 25 – Part 38

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CONFESSIONS OF A GLOBAL GYPSY

By Dr. Chandana (Chandi) Jayawardena DPhil

President – Chandi J. Associates Inc. Consulting, Canada

Founder & Administrator – Global Hospitality Forum

chandij@sympatico.ca

Preparations to Hand Over

Towards the end of 1978, my employer, Walkers Tours/John Keells Holdings Group confirmed that I would be promoted to the Manager of their Hotel Swanee, Moragalla, Beruwala on February 1, 1979. They further confirmed that as soon as I moved to Hotel Swanee (which was a short drive from Hotel Ceysands), I would continue to manage the Food and Beverage operations and kitchens of Ceysands until the tourist season ended around early April, 1979.

I was happy to do both jobs for a short period of time. However, I was hopeful that my successor, particularly a new Executive Chef, would be appointed for Ceysands sooner than later. I was keen to do a professional hand over and help with an orientation for my successor.

During my last couple of months at Ceysands I focused mainly on training and developing the kitchen, restaurant and bar teams. For the 1978/1979 tourist season, the hotel needed around 12 new food and beverage servers. I recruited 24 young persons without any experience in the hotel industry mainly from nearby towns and villages. I used the current employees to spread the word around to their friends that Ceysands was a great employer. They were recruited as temporary trainees for a period of one month. They were paid minimum wages and provided with meals. All that was required of them was to attend the practical training that I conducted with the restaurant supervisors as my co-trainers.

On the first day, the trainees were informed that there would be practical tests held during the last week of their training period and only the top 12 trainees would be offered jobs. That competitive incentive made the initiative extremely successful. Basic English, German and French terms that were used in hotels were also included as a part of the curriculum. We arranged for continuous on the job training to the successful 12 trainees.

The most effective elements in this training and development program were the opportunities we provided for the new trainees to shadow more experienced servers. Learning through peers was powerful as long as the peers had learned the right skills and had some on the job training skills. To my great delight, some of the new trainees progressed well in the hotel industry. They developed quickly and became operational supervisors and managers within a few years. In the hospitality industry, employees with the right attitude and the basic skills training could progress rapidly without any formal certifications.

Preparations to Take Over

Well before starting the new job I focused on getting a better understanding of the culture, ownership, structure, concept, strengths, weaknesses, challenges and opportunities of Hotel Swanee. When I was a student of the Ceylon Hotel School four and half years ago in 1974, I was actually present at the opening ceremony of Hotel Swanee. It was an advantage that I knew the colleague who took over the management of the hotel on behalf of Walkers Tours in 1975, Jayantha Silva and the outgoing manager, Ratana Lawrence.

Hotel Swanee wasn’t a well-planned and developed hotel. However, when Walkers Tours took over the hotel, they wisely invested in major upgrades for the hotel soon after the opening. They hired respected professionals such as Major Bevis Bawa, arguably the best landscape architect of Sri Lanka, to upgrade and maintain the landscaping. As the first hotel to be managed by Walkers Tours/JKH, it was also an important learning journey for the group who eventually became the largest hotel operator in Sri Lanka. At the age of 25, I was proud to be identified as the new Manager. I was determined to raise the hotel’s standards, reputation and increase profits to a new level.

The majority of the rooms of Hotel Swanee were on the ground floor, except for ten rooms that were on the second floor of a new wing completed just before I was transferred. The open concept with a large seafront garden in the middle of the room wings and the front garden were beautiful. The key challenge was that the hotel was right in the middle of a small but a notorious village called Moragalla. The managers before me had a series of major problems with a few toughs from the village.

Prior to leaving for my new job at Hotel Swanee, Captain D. A. Wickramasinghe (Wicks), the General Manager of Hotel Ceysands gave me some useful advice. I felt that he did so not only as my previous boss, but also as my intended father-in-law. I was treated like the son he never had. He even started calling me by my nickname, given to me by his teenage daughter. “Chandi, you have done wonders at Ceysands, but one area you must improve in is public speaking and public relations (PR). Try to develop these skills to build up your confidence.”

I took that advice very seriously and made a big effort to improve my public speaking, PR and understanding of marketing. In later years, I became a graduate of the Chartered Institute of Marketing (CIM) in the UK, read for an MPhil/PhD in International Hotel Marketing at the University of Surrey, UK, and then became a university professor and a popular keynote speaker. Those made Captain Wicks very proud. He used to say jokingly, “Chandi learnt all this PR from me!” with a big smile. Captain Wicks was a good man.

Understanding a Violent Culture

I learnt more about the Moragalla village culture and its high crime rate from my peer, the new Assistant Manager of Hotel Ceysands, Sanath Kumarasinghe. He had previously worked as the Assistant Manager of one of the Aitken Spence hotels, Pearl Beach, which adjoined Hotel Swanee. Sanath and the manager of that hotel, veteran hotelier Stylo Aha, were exposed to some unpleasant incidents caused by the village thugs. I introduced myself to Stylo and sought his advice.

Morogalla and the rest of Beruwala area had a strange relationship with hotels since the early 1970s. There were a dozen competing local thugs who claimed one hotel per thug as territory. It was like territories controlled by the five Mafia families in New York during the heyday of organized crime. For example, Rathu Aiyya was the thug in charge of Palm Gardens Hotel, the area of Confifi Hotel was controlled by Rathu Peter and Nimal was the thug in charge of the area of Hotel Neptune. Basically, these thugs believed that the management, employees, security guards and suppliers were under obligation to show them respect, do favours and sometimes pay protection money.

Other thugs Abey, Goulding alias King and Newton controlled sections of the beach. They had a system to book the tourists as they walk towards the beach. It was done in a very organized manner. Once one beach boy booked a tourist no other beach boy could approach that tourist. Beach boys paid a percentage of their earnings to the thugs as protection money. Gradually as more hotels were built in Beruwala area the number of beach boys neared 1,000. This beach boy “tout menace” was a major problem for tourism in Sri Lanka.

The toughest thug, Solomon Mudalali was in charge of the area surrounding Hotel Swanee and Solomon’s elder son, Shantha, an army deserter, was like the Mafia underboss. I had heard that Solomon and Shantha had some major conflicts with the previous manager of Hotel Swane resulting in Solomon, Shantha and their tourist van to be prohibited from entering Hotel Swanee property. They were targeting attacking the Manager if and when he stepped outside the hotel gate.

These thugs controlled the areas where the hotels were built and the access to the hotels from Galle Road. Generally, they were not that violent during daytime, unless someone challenged their authority or disrespected them. Evenings were a different story, as hotels generally prohibited the locals access to hotel bars after sunset. Some of these thugs in the evenings acted like lions. Their Dutch courage resulted from consuming kassipu locally distilled under the protection of the thugs.

Over the years some thugs were eliminated by rival gangs and new leaders emerged. In later years, a new generation of leaders bearing some “funny” nicknames such as Kakka, Raththaran, Ibba, Sudu malli, and Mutgumuni were crowned as the new territorial bosses. Some who were able to survive the rivalry and sustain their power for a long period of time and even became rich businessmen and politicians.

I was happy to note that there was an up-and-coming thug aiming to take control of the Hotel Swanee area. His nickname was Milk Board Mudalai as he operated a tourist taxi from a nearby milk board outlet. He had the reputation of being unpredictable when angry. He was a rival to Solomon’s authority. They were both scared of each other. I was thinking of the good old strategy that worked well for the colonial invaders, “divide and rule!”

When Captain Wicks heard of my creative ideas of dealing with the village problems in my new workplace and residence, he wasn’t happy. Just before I left Hotel Ceysands on February 1, 1979, he gave me one more piece of advice. “Chandi, in dealing with these thugs, show that you are tough, but never practice your toughness. For heaven’s sake, no Judo fight challenges! They will shoot and kill you.” I detected the nervousness in his voice. I smiled but made a mental note to take his advice seriously.

Action on My First Day

Owing to threats and challenges from Solomon, my predecessor had already left the hotel discreetly. Therefore, one of the senior Directors of Walkers Tours, Mr. Norman Impett, accompanied me to Hotel Swanee. After showing me to my office and the manager’s apartment by the swimming pool and seaside, he introduced me to the management team of five and the manager’s personal secretary.

He then said, “Chandana, take care. This is a tough hotel to manage, but I think that you will do well here. All the best!” He hurried away and I was left in charge. I was thinking of what action I should focus on first on my first day. I decided to take the bull by the horns in dealing with the main problem of the hotel.

I called Gamini Soyza, the Restaurant & Bar Manager to my office. Based on my earlier research, I knew that Gamini was a nephew of the medical doctor turned businessman and politician, Dr. Neville Fernando, who had built the hotel. Having worked at the hotel from its inception, Gamini knew the area well. “Do you know where Solomon Silva lives?” I asked Gamini. When he nervously said that he did, I told him, “Please go tell him that the new hotel manager would like to have a chat with him as soon as possible, ideally this morning”. Within 10 minutes Solomon showed up at my office with a loud bang on the door.

I welcomed him in Sinhala, “Āyubūvan Mudalali, thank you for coming to see me at such short notice. Please take a seat”. I pointed to a chair in front of my desk and closed the door. Instead of sitting behind my desk, I sat next to Solomon. Then there was a short period of silence while we looked at each other trying to get the hang of each other as we had never met before. Solomon was about twice my age and I guessed that he was around 50. He was dressed in a white shirt and a white sarong. He had a slight stammer and was curious about my intentions.

I told him that I knew of the past conflicts he had with my predecessors, but indicated that I wished to have a good rapport with important leaders of the village like him. I encouraged him to talk about his family and business interests. Within 30 minutes I learnt a lot about Solomon. His late father had been a well to do person owning a few fishing boats and a toddy tapping business. Due to a drinking and gambling addiction, his father had sold some of his seafront land at a low price to the developer of Hotel Swanee.

“You mean, this land would have been yours?” I inquired. He said, “Yes” and became a little emotional. He explained how he felt deeply insulted when he, the son of the previous owner of the property, and his van were barred from entering the land now owned and developed by rich outsiders. “I hated it when my fellow villagers laughed at me behind my back. Respect is very important to me” he confessed.

A Negotiated Settlement

When I asked Solomon what is his main business was, he said, “Tourism.” He told me that he made a living mainly by arranging tours around Sri Lanka for the guests of Hotel Swanee. Then I asked him to bring his tour van and show it to me. It was a reconditioned Toyota HiAce, but kept clean and tidy. At the end of our discussion, I gave him permission to park his van in the car park inside the hotel premises.

I called the hotel Maintenance Engineer who looked baffled and uncomfortable, when I instructed him to immediately get a prominent sign board painted and have it hung near the front office. It displayed the registration number of the van and confirmed that “Mr. K. Solomon Silva was the owner and driver of the vehicle. It was authorized by the Management of Hotel Swanee for tours of our guests.”

With that single gesture, Solomon became my biggest fan in Moragalla. He was very happy that the new manager had shown him respect and helped his reputation and business, all in one day. At that point I told him, “Solomon Mudalai, this is not free. You need to pay the hotel a monthly fee.” He looked somewhat surprised. I wanted to signal that the arrangement was not for protection’s sake but a business deal. We negotiated immediately and agreed on a reasonable fee. I then called the hotel’s Chief Accountant and asked him to draw up a contract and ensure that the money was collected on the first of each month.

After Solomon and I signed the contract, I told him that now he needed to do me a favour. I sought his help in getting the locals to leave the bars by 7:00 pm every day. We agreed and during my term as the Manager of Hotel Swanee, all villagers left the bar and hotel premises obediently and promptly on or before 7:00 pm, with one exception. Solomon usually overstayed by about 30 minutes to show all the other villagers that he was special. I turned a blind eye to that. I clearly understood his action and decided “not to sweat over the small stuff.”

Before Solomon left, I took a quick walk with him through the hotel garden and walked on the beach. Hotel employees as well as the beach boys/touts were surprised to see us together. After that we shook hands and agreed to keep in touch if the hotel ever had any village problems. My success on day one built up my confidence.

Getting Ready for the Next Steps…

Often newly promoted unit managers in any business tend to learn from previous best practices and follow the norms. Going with the flow is the safest and easiest. In my case I decided to be different instead of copying others. I needed a free hand to build an innovative management team aligned with my vision.

The next step was to focus on preparing for my first-ever public speech. I fixed a day to address the 100-member employee team within my first week at Hotel Swanee. Before that I got to get to know the five managers and senior supervisors in one-to-one meetings. I also wanted to meet the union leaders, West German tour leaders, all the repeat and long stay guests. More fun next week…



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Features

Hanoi’s most popular street could kill you

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[pic BBC]

Train Street started life as a razor-thin alley with a train rushing through it. Now, it’s swarmed with Instagrammable cafes and tourists who can’t stay away, despite the risks.

A train chugs through Hanoi, approaching a narrow passageway festooned with Chinese-style lanterns. Just as it screams into the station, a tourist jumps onto the tracks, attempting her most social-media friendly pose. Moments before the train strikes, its horn blaring into the humid air, she recoils to safety. Click, post.

It’s just an ordinary day on Hanoi’s Train Street, a 400m stretch of railway flanked by cafes where tourists nurse beers and watch, mesmerised, as trains roar past them at dangerously close proximity: sometimes crashing into tables and chairs.

Fun? Evidently – in a few short years, Train Street has entered Vietnam’s pantheon of “must-see” attractions, along with Ha Long Bay and the Cu Chi Tunnels. But the Vietnamese government is less impressed; since the site went viral in 2017, it has attempted various shutdowns, first in 2019, then 2022 and most recently further investigations and crackdowns in 2025 after an incident where a selfie-snapping tourist was nearly dragged under an oncoming train’s wheels. Police barricades go up between train arrivals; edicts are issued to tour operators and bar owners.

The tourists come anyway.

Alamy The Vietnamese government has attempted numerous shutdowns of the area (Credit: Alamy)
The Vietnamese government has attempted numerous shutdowns of the area (BBC)

How did an ordinary street become one of Vietnam’s hottest tourist attractions? It started innocently enough.

The North-South Railway was built by colonialist French forces in 1902, connecting Hanoi to Ho Chi Minh City. Fifty-four years later, the General Department of Railway erected a series of squat buildings straddling a stretch in central Hanoi to house employees. By the 1970s, the area was considered a slum; residents regularly roused out of their sleep by trains rumbling through, their houses quaking.

“It was just an ordinary street with train tracks running through it,” said Minh Anh, a lifelong Hanoi local who works at local whisky distillery,

Alamy The Vietnamese government has attempted numerous shutdowns of the area (Credit: Alamy)Alamy
The Vietnamese government has attempted numerous shutdowns of the area (Credit: Alamy)
From ordinary to unmissable

How did an ordinary street become one of Vietnam’s hottest tourist attractions? It started innocently enough.

The North-South Railway was built by colonialist French forces in 1902, connecting Hanoi to Ho Chi Minh City. Fifty-four years later, the General Department of Railway erected a series of squat buildings straddling a stretch in central Hanoi to house employees. By the 1970s, the area was considered a slum; residents regularly roused out of their sleep by trains rumbling through, their houses quaking.

“It was just an ordinary street with train tracks running through it,” said Minh Anh, a lifelong Hanoi local who works at local whisky distillery, Về Để Đi’. “When it started popping up all over social media, I was honestly surprised.”

Nhi Nguyn, a tour guide for A Taste of Hanoi, used to walk tourists through, just before it exploded in popularity. “People were still living ordinary lives there back then and there weren’t so many cafes next to the tracks,” she said. “It had a much more authentic feel: scooters were locked up just meters from the tracks, laundered clothes hung outside, and people were cooking outside on small gas stoves.”

. “When it started popping up all over social media, I was honestly surprised.”

Nhi Nguyn, a tour guide for

Alamy The Vietnamese government has attempted numerous shutdowns of the area (Credit: Alamy)Alamy
The Vietnamese government has attempted numerous shutdowns of the area (Credit: Alamy)
From ordinary to unmissable

How did an ordinary street become one of Vietnam’s hottest tourist attractions? It started innocently enough.

The North-South Railway was built by colonialist French forces in 1902, connecting Hanoi to Ho Chi Minh City. Fifty-four years later, the General Department of Railway erected a series of squat buildings straddling a stretch in central Hanoi to house employees. By the 1970s, the area was considered a slum; residents regularly roused out of their sleep by trains rumbling through, their houses quaking.

“It was just an ordinary street with train tracks running through it,” said Minh Anh, a lifelong Hanoi local who works at local whisky distillery, Về Để Đi’. “When it started popping up all over social media, I was honestly surprised.”

Nhi Nguyn, a tour guide for A Taste of Hanoi, used to walk tourists through, just before it exploded in popularity. “People were still living ordinary lives there back then and there weren’t so many cafes next to the tracks,” she said. “It had a much more authentic feel: scooters were locked up just meters from the tracks, laundered clothes hung outside, and people were cooking outside on small gas stoves.”

, used to walk tourists through, just before it exploded in popularity. “People were still living ordinary lives there back then and there weren’t so many cafes next to the tracks,” she said. “It had a much more authentic feel: scooters were locked up just meters from the tracks, laundered clothes hung outside, and people were cooking outside on small gas stoves.”

Alamy The rushing of the trains paired with the atmospheric setting are irresistible to tourists (Credit: Alamy)
The rushing of the trains paired with the atmospheric setting are irresistible to tourists (BBC)

In early 2013, Colm Pierce and Alex Sheal, co-founders of Hanoi-based photography tours Vietnam in Focus, launched a Hanoi on the Tracks tour to show visitors how local residents had adopted to the locomotive-sized challenge of living on railway tracks. Serendipitously, in June 2013, Instagram launched its new video-sharing feature. A year later, the Travel Channel show “Tough Trains”  featured Pierce walking down Train Street with a camera crew, further enticing travellers.

In 2017, an enterprising resident started selling beer and coffee, inviting curious tourists to stay to watch the train go by. Neighbours noticed the economic opportunity and cafes and bars rapidly spread. Soon, the formerly derelict alley, now dubbed Phố Đường Tàu (literally: “Train Street”) became bedecked with colourful lanterns and Christmas lights. Visitors learned to time their arrival for 30 minutes before a scheduled train and the “classic” Train Street experience was cemented: upon entering the tracks, tourists were shepherded into rail-side bars by local merchants and plied with beers and coffee, until the train shrieked through, rattling plates and causing hearts to pound.

Julia Husum, a university student from Norway, visited Train Street in February 2026, and “loved” the experience. “We put our beer caps on the railway, and the train flattened it, creating souvenirs for us,” she said. “I’d go back again.”

Without the advent of social media, would Train Street have become popular? As a travel writer, I’ve witnessed dozens of would-be influencers’ death-defying acts, like scaling down a rocky cliff above Dubrovnik and standing atop the side wall of 14th-Century Charles Bridge in Prague; wistfully looking off into the distance as the camera flashes. I’ve come to conclude that Train Street is no different; here, too, visitors risk their own safety for a picture-perfect opportunity.

Ivana Larrosa Once a derelict alley, Train Street has become one of Hanoi's most atmospheric lanes (Credit: Ivana Larrosa)
Once a derelict alley, Train Street has become one of Hanoi’s most atmospheric lanes (BBC)

“Essentially social media has fuelled Train Street into what it is today, [where] tourists flock in droves to the area to feel the adrenaline of the passing train while sipping local coffee,” echoed Michael Stanbury, the creative director for Vietnam in Focus. “Even without the train, the Instagrammable decorated street holds a very Hanoian charm.”

Local debate; the government proposes halting passenger trains for good. And each attempted shutdown, tourists climb past the barricades. There are, to date, more than 100,000 posts tagging Train Street on Instagram. Men’s grooming blogger Adam Hurly visited because a friend had hyped it. “It felt more like an Instagram attraction rather than a neighbourhood street,” he admitted, noting that once the crowds arrive, it becomes congested and less enjoyable, “Especially if you’re just standing on the main sidewalk trying to get a picture.”

He added: “It’s one of those places that looks better in photos than it feels in reality.”

But Matthew Tran, an artisanal footwear designer who visits Hanoi regularly, loves the pull of Train Street.

“The coffees were absurdly overpriced, yet I paid for them every time because I couldn’t stop marvelling at how the place worked; how an entire economy could thrive in such an improbable space,” he said. “These vendors built something real out of something most people would call chaos – that, to me, is worth coming back for.”

Ivana Larrosa Despite its tourist appeal, Train Street is full of residents who see it as part of their daily reality (Credit: Ivana Larrosa)
Despite its tourist appeal, Train Street is full of residents who see it as part of their daily reality (BBC)

He offers advice for future visitors: “It’s a unique experience you won’t get anywhere else. Although I wish more visitors would stop for a moment and remember that while it’s a tourist attraction to them, living beside those train tracks is someone else’s daily reality.”

Under more superficial reasons, visiting Train Street is similar to the appeal of visiting the Eiffel Tower during someone’s first visit to Paris, said Charlotte Russell, founder of  The Travel Psychologist.

“Humans are a social species and if we perceive that other people are enjoying an experience, it is natural for us to want to do it too,” she said. “This goes back to our evolution, when we lived in small groups and it would be advantageous for us to emulate other people in this way. So the sense of fear of missing out that we experience when seeing other people visiting places like Train Street is part of being human.”

Bearix Stewart-Frommer, an American pre-med student, validates Russell’s theory: “I found out about Train Street from my mum,” she said. “I didn’t have some deep motivation to see it, but I was curious because it’s one of those quirky, very photogenic spots that people talk about on social media.”

But there may be a more deep-seated reason why we’re lured to such places, Russell notes: “With Train Street specifically, the risk element is part of what makes it so novel, especially those of us from countries like the UK… We are used to regulation and precaution, railings, barriers and painted lines that we must stand behind. In contrast, Train Street can feel unbelievable to see and experience… [it helps] us reflect on our own norms and realise that other perspectives do exist.”

Ivana Larrosa Risks aside, the street's fame has given locals unique business opportunities (Credit: Ivana Larrosa)
Risks aside, the street’s fame has given locals unique business opportunities (BBC)

Local tour guide Phuong Loan Ngo offers one such alternative perspective: “The economic boost is undeniable, giving families who live along Train Street financial opportunities,” she said. “On the other hand, there are cultural challenges too. When an area becomes a ‘spotlight’ for social media, a place’s historical and cultural heritage can get lost. Instead of learning about how this railway has functioned since the colonial era, people often leave with only a photo, missing the true soul of the neighbourhood.”

The irony is that Vietnam in Focus has now moved their photography tours to another, far-less trammelled part of the railway, so they can show visitors that old, track-side way of life.

“As with all good things, the popularity of Train Street and the crowds it attracts are spreading,” said Sheal. “Thankfully, we have scoured Hanoi and found a fantastic local market that runs along the Hanoian railway further out in the suburbs – a new attraction.”

That is, until the social-media-obsessed travel masses find out about it. For better or worse, the unbearable lightness of Train Street is a permanent, but moveable feast.

[BBC]

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An innocent bystander or a passive onlooker?

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Indian Prime Minister Narendra Modi (C) meeting President of the European Council, Antonio Luis Santos da Costa and the President of the European Commission, Ursula von der Leyen ahead of the Exchange of MoUs between India and EU, in Hyderabad House, New Delhi, India, on 27 January, 2026.

After nearly two decades of on-and-off negotiations that began in 2007, India and the European Union formally finally concluded a comprehensive free trade agreement on 27 January 2026. This agreement, the India–European Union Free Trade Agreement (IEUFTA), was hailed by political leaders from both sides as the “mother of all deals,” because it would create a massive economic partnership and greatly increase the current bilateral trade, which was over US$ 136 billion in 2024. The agreement still requires ratification by the European Parliament, approval by EU member states, and completion of domestic approval processes in India. Therefore, it is only likely to come into force by early 2027.

An Innocent Bystander

When negotiations for a Free Trade Agreement between India and the European Union were formally launched in June 2007, anticipating far-reaching consequences of such an agreement on other developing countries, the Commonwealth Secretariat, in London, requested the Centre for Analysis of Regional Integration at the University of Sussex to undertake a study on a possible implication of such an agreement on other low-income developing countries. Thus, a group of academics, led by Professor Alan Winters, undertook a study, and it was published by the Commonwealth Secretariat in 2009 (“Innocent Bystanders—Implications of the EU-India Free Trade Agreement for Excluded Countries”). The authors of the study had considered the impact of an EU–India Free Trade Agreement for the trade of excluded countries and had underlined, “The SAARC countries are, by a long way, the most vulnerable to negative impacts from the FTA. Their exports are more similar to India’s…. Bangladesh is most exposed in the EU market, followed by Pakistan and Sri Lanka.”

Trade Preferences and Export Growth

Normally, reduction of price through preferential market access leads to export growth and trade diversification. During the last 19-year period (2015–2024), SAARC countries enjoyed varying degrees of preferences, under the EU’s Generalised Scheme of Preferences (GSP). But, the level of preferential access extended to India, through the GSP (general) arrangement, only provided a limited amount of duty reduction as against other SAARC countries, which were eligible for duty-free access into the EU market for most of their exports, via their LDC status or GSP+ route.

However, having preferential market access to the EU is worthless if those preferences cannot be utilised. Sri Lanka’s preference utilisation rate, which specifies the ratio of eligible to preferential imports, is significantly below the average for the EU GSP receiving countries. It was only 59% in 2023 and 69% in 2024. Comparative percentages in 2024 were, for Bangladesh, 96%; Pakistan, 95%; and India, 88%.

As illustrated in the table above, between 2015 and 2024, the EU’s imports from SAARC countries had increased twofold, from US$ 63 billion in 2015 to US$ 129 billion by 2024. Most of this growth had come from India. The imports from Pakistan and Bangladesh also increased significantly. The increase of imports from Sri Lanka, when compared to other South Asian countries, was limited. Exports from other SAARC countries—Afghanistan, Bhutan, Nepal, and the Maldives—are very small and, therefore, not included in this analysis.

Why the EU – India FTA?

With the best export performance in the region, why does India need an FTA with the EU?

Because even with very impressive overall export growth, in certain areas, India has performed very poorly in the EU market due to tariff disadvantages. In addition to that, from January 2026, the EU has withdrawn GSP benefits from most of India’s industrial exports. The FTA clearly addresses these challenges, and India will improve her competitiveness significantly once the FTA becomes operational.

Then the question is, what will be its impact on those “innocent bystanders” in South Asia and, more particularly, on Sri Lanka?

To provide a reasonable answer to this question, one has to undertake an in-depth product-by-product analysis of all major exports. Due to time and resource constraints, for the purpose of this article, I took a brief look at Sri Lanka’s two largest exports to the EU, viz., the apparels and rubber-based products.

Fortunately, Sri Lanka’s exports of rubber products will be only nominally impacted by the FTA due to the low MFN duty rate. For example, solid tyres and rubber gloves are charged very low (around 3%) MFN duty and the exports of these products from Sri Lanka and India are eligible for 0% GSP duty at present. With an equal market access, Sri Lanka has done much better than India in the EU market. Sri Lanka is the largest exporter of solid tyres to the EU and during 2024 our exports were valued at US$180 million.

On the other hand, Tariffs MFN tariffs on Apparel at 12% are relatively high and play a big role in apparel sourcing. Even a small difference in landed cost can shift entire sourcing to another supplier country. Indian apparel exports to the EU faced relatively high duties (8.5% – 12%), while competitors, such as Bangladesh, Pakistan, and Sri Lanka, are eligible for preferential access. In addition to that, Bangladesh enjoys highly favourable Rules of Origin in the EU market. The impact of these different trade rules, on the EU’s imports, is clearly visible in the trade data.

During the last 10 years (2015-2024), the EU’s apparel imports from Bangladesh nearly doubled, from US$15.1 billion, in 2015, to US$29.1 billion by 2024, and apparel imports from Pakistan more than doubled, from US$2.3 billion to US$5.5 billion. However, apparel imports from Sri Lanka increased only from US$1.3 billion in 2015 to US$2.2 billion by 2024. The impressive export growth from Pakistan and Bangladesh is mostly related to GSP preferences, while the lackluster growth of Sri Lankan exports was largely due to low preference utilisation. Nearly half of Sri Lanka’s apparel exports faced a 12% tariff due to strict Rules of Origin requirements to qualify for GSP.

During the same period, the EU’s apparel imports from India only showed very modest growth, from US$ 5.3 billion, in 2015, to US$ 6.3 billion in 2024. The main reason for this was the very significant tariff disadvantage India faced in the EU market. However, once the FTA eliminates this gap, apparel imports from India are expected to grow rapidly.

According to available information, Indian industry bodies expect US$ 5-7 billion growth of textiles and apparel exports during the first three years of the FTA. This will create a significant trade diversion, resulting in a decline in exports from China and other countries that do not enjoy preferential market access. As almost half of Sri Lanka’s apparel exports are not eligible for GSP, the impact on our exports will also be fierce. Even in the areas where Sri Lanka receives preferential duty-free access, the arrival of another large player will change the market dynamics greatly.

A Passive Onlooker?

Since the commencement of the negotiations on the EU–India FTA, Bangladesh and Pakistan have significantly enhanced the level of market access through proactive diplomatic interventions. As a result, they have substantially increased competitiveness and the market share within the EU. This would help them to minimize the adverse implications of the India–EU FTA on their exports. Sri Lanka’s exports to the EU market have not performed that well. The challenges in that market will intensify after 2027.

As we can clearly anticipate a significant adverse impact from the EU-India FTA, we should start to engage immediately with the European Commission on these issues without being passive onlookers. For example, the impact of the EU-India FTA should have been a main agenda item in the recently concluded joint commission meeting between the European Commission and Sri Lanka in Colombo.

Need of the Hour – Proactive Commercial Diplomacy

In the area of international trade, it is a time of turbulence. After the US Supreme Court judgement on President Trump’s “reciprocal tariffs,” the only prediction we can make about the market in the United States market is its continued unpredictability. India concluded an FTA with the UK last May and now the EU-India FTA. These are Sri Lanka’s largest markets. Now to navigate through these volatile, complex, and rapidly changing markets, we need to move away from reactive crisis management mode to anticipatory action. Hence, proactive commercial diplomacy is the need of the hour.

(The writer can be reached at senadhiragomi@gmail.com)

By Gomi Senadhira

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Educational reforms: A perspective

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Dr. B.J.C. Perera (Dr. BJCP) in his article ‘The Education cross roads: Liberating Sri Lankan classroom and moving ahead’ asks the critical question that should be the bedrock of any attempt at education reform – ‘Do we truly and clearly understand how a human being learns? (The Island, 16.02.2026)

Dr. BJCP describes the foundation of a cognitive architecture taking place with over a million neural connections occurring in a second. This in fact is the result of language learning and not the process. How do we ‘actually’ learn and communicate with one another? Is a question that was originally asked by Galileo Galilei (1564 -1642) to which scientists have still not found a definitive answer. Naom Chomsky (1928-) one of the foremost intellectuals of our time, known as the father of modern linguistics; when once asked in an interview, if there was any ‘burning question’ in his life that he would have liked to find an answer for; commented that this was one of the questions to which he would have liked to find the answer. Apart from knowing that this communication takes place through language, little else is known about the subject. In this process of learning we learn in our mother tongue and it is estimated that almost 80% of our learning is completed by the time we are 5 years old. It is critical to grasp that this is the actual process of learning and not ‘knowledge’ which tends to get confused as ‘learning’. i.e. what have you learnt?

The term mother tongue is used here as many of us later on in life do learn other languages. However, there is a fundamental difference between these languages and one’s mother tongue; in that one learns the mother tongue- and how that happens is the ‘burning question’ as opposed to a second language which is taught. The fact that the mother tongue is also formally taught later on, does not distract from this thesis.

Almost all of us take the learning of a mother tongue for granted, as much as one would take standing and walking for granted. However, learning the mother tongue is a much more complex process. Every infant learns to stand and walk the same way, but every infant depending on where they are born (and brought up) will learn a different mother tongue. The words that are learnt are concepts that would be influenced by the prevalent culture, religion, beliefs, etc. in that environment of the child. Take for example the term father. In our culture (Sinhala/Buddhist) the father is an entity that belongs to himself as well as to us -the rest of the family. We refer to him as ape thaththa. In the English speaking (Judaeo-Christian) culture he is ‘my father’. ‘Our father’ is a very different concept. ‘Our father who art in heaven….

All over the world education is done in one’s mother tongue. The only exception to this, as far as I know, are the countries that have been colonised by the British. There is a vast amount of research that re-validates education /learning in the mother tongue. And more to the point, when it comes to the comparability of learning in one’s own mother tongue as opposed to learning in English, English fails miserably.

Education /learning is best done in one’s mother tongue.

This is a fact. not an opinion. Elegantly stated in the words of Prof. Tove Skutnabb-Kangas-“Mother tongue medium education is controversial, but ‘only’ politically. Research evidence about it is not controversial.”

The tragedy is that we are discussing this fundamental principle that is taken for granted in the rest of the world. It would not be not even considered worthy of a school debate in any other country. The irony of course is, that it is being done in English!

At school we learnt all of our subjects in Sinhala (or Tamil) right up to University entrance. Across the three streams of Maths, Bio and Commerce, be it applied or pure mathematics, physics, chemistry, zoology, botany economics, business, etc. Everything from the simplest to the most complicated concept was learnt in our mother tongue. An uninterrupted process of learning that started from infancy.

All of this changed at university. We had to learn something new that had a greater depth and width than anything we had encountered before in a language -except for a very select minority – we were not at all familiar with. There were students in my university intake that had put aside reading and writing, not even spoken English outside a classroom context. This I have been reliably informed is the prevalent situation in most of the SAARC countries.

The SAARC nations that comprise eight countries (Sri Lanka, Maldives, India, Pakistan Afghanistan, Bangladesh, Nepal and Bhutan) have 21% of the world population confined to just 3% of the earth’s land mass making it probably one of the most densely populated areas in the world. One would assume that this degree of ‘clinical density’ would lead to a plethora of research publications. However, the reality is that for 25 years from 1996 to 2021 the contribution by the SAARC nations to peer reviewed research in the field of Orthopaedics and Sports medicine- my profession – was only 1.45%! Regardless of each country having different mother tongues and vastly differing socio-economic structures, the common denominator to all these countries is that medical education in each country is done in a foreign language (English).

The impact of not learning in one’s mother tongue can be illustrated at a global level. This can be easily seen when observing the research output of different countries. For example, if one looks at orthopaedics and sports medicine (once again my given profession for simplicity); Table 1. shows the cumulative research that has been published in peer review journals. Despite now having the highest population in the world, India comes in at number 16! It has been outranked by countries that have a population less than one of their states. Pundits might argue giving various reasons for this phenomenon. But the inconvertible fact remains that all other countries, other than India, learn medicine in their mother tongue.

(See Table 1) Mother tongue, medium of education in country rank order according to the volume of publications of orthopaedics and sports medicine in peer reviewed journals 1996 to 2024. Source: Scimago SCImago journal (https://www.scimagojr.com/) has collated peer review journal publications of the world. The publications are categorized into 27 categories. According to the available data from 1996 to 2024, China is ranked the second across all categories with India at the 6th position. China is first in chemical engineering, chemistry, computer science, decision sciences, energy, engineering, environmental science, material sciences, mathematics, physics and astronomy. There is no subject category that India is the first in the world. China ranks higher than India in all categories except dentistry.

The reason for this difference is obvious when one looks at how learning is done in China and India.

The Chinese learn in their mother tongue. From primary to undergraduate and postgraduate levels, it is all done in Chinese. Therefore, they have an enormous capacity to understand their subject matter just not itself, but also as to how it relates to all other subjects/ themes that surround it. It is a continuous process of learning that evolves from infancy onwards, that seamlessly passes through, primary, secondary, undergraduate and post graduate education, research, innovation, application etc. Their social language is their official language. The language they use at home is the language they use at their workplaces, clubs, research facilities and so on.

In India higher education/learning is done in a foreign language. Each state of India has its own mother tongue. Be it Hindi, Tamil, Urdu, Telagu, etc. Infancy, childhood and school education to varying degrees is carried out in each state according to their mother tongue. Then, when it comes to university education and especially the ‘science subjects’ it takes place in a foreign tongue- (English). English remains only as their ‘research’ language. All other social interactions are done in their mother tongue.

India and China have been used as examples to illustrate the point between learning in the mother tongue and a foreign tongue, as they are in population terms comparable countries. The unpalatable truth is that – though individuals might have a different grasp of English- as countries, the ability of SAARC countries to learn and understand a subject in a foreign language is inferior to the rest of the world that is learning the same subject in its mother tongue. Imagine the disadvantage we face at a global level, when our entire learning process across almost all disciplines has been in a foreign tongue with comparison to the rest of the world that has learnt all these disciplines in their mother tongue. And one by-product of this is the subsequent research, innovation that flows from this learning will also be inferior to the rest of the world.

All this only confirms what we already know. Learning is best done in one’s mother tongue! .

What needs to be realised is that there is a critical difference between ‘learning English’ and ‘learning in English’. The primary-or some may argue secondary- purpose of a university education is to learn a particular discipline, be it medicine, engineering, etc. The students- have been learning everything up to that point in Sinhala or Tamil. Learning their discipline in their mother tongue will be the easiest thing for them. The solution to this is to teach in Sinhala or Tamil, so it can be learnt in the most efficient manner. Not to lament that the university entrant’s English is poor and therefore we need to start teaching English earlier on.

We are surviving because at least up to the university level we are learning in the best possible way i.e. in our mother tongue. Can our methods be changed to be more efficient? definitely. If, however, one thinks that the answer to this efficient change in the learning process is to substitute English for the mother tongue, it will defeat the very purpose it is trying to overcome. According to Dr. BJCP as he states in his article; the current reforms of 2026 for the learning process for the primary years, centre on the ‘ABCDE’ framework: Attendance, Belongingness, Cleanliness, Discipline and English. Very briefly, as can be seen from the above discussion, if this is the framework that is to be instituted, we should modify it to ABCDEF by adding a F for Failure, for completeness!

(See Figure 1) The components and evolution of learning: Data, information, knowledge, insight, wisdom, foresight As can be seen from figure 1. data and information remain as discrete points. They do not have interconnections between them. It is these subsequent interconnections that constitute learning. And these happen best through the mother tongue. Once again, this is a fact. Not an opinion. We -all countries- need to learn a second language (foreign tongue) in order to gather information and data from the rest of the world. However, once this data/ information is gathered, the learning needs to happen in our own mother tongue.

Without a doubt English is the most universally spoken language. It is estimated that almost a quarter of the world speaks English as its mother tongue or as a second language. I am not advocating to stop teaching English. Please, teach English as a second language to give a window to the rest of the world. Just do not use it as the mode of learning. Learn English but do not learn in English. All that we will be achieving by learning in English, is to create a nation of professionals that neither know English well nor their subject matter well.

If we are to have any worthwhile educational reforms this should be the starting pivotal point. An education that takes place in one’s mother tongue. Not instituting this and discussing theories of education and learning and proposing reforms, is akin to ‘rearranging the deck chairs on the Titanic’. Sadly, this is not some stupendous, revolutionary insight into education /learning. It is what the rest of the world has been doing and what we did till we came under British rule.

Those who were with me in the medical faculty may remember that I asked this question then: Why can’t we be taught in Sinhala? Today, with AI, this should be much easier than what it was 40 years ago.

The editorial of this newspaper has many a time criticised the present government for its lackadaisical attitude towards bringing in the promised ‘system change’. Do this––make mother tongue the medium of education /learning––and the entire system will change.

by Dr. Sumedha S. Amarasekara

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