Business
Seeing is believing – the silent scale behind SriLankan’s ground operation
11 departures managed within a single peak hour
By the Numbers: SriLankan Ground Operations at BIA (2025)
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5,200 flights handled per month
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500,000 baggage pieces processed per month
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9.9 million passengers handled in 2025
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61,000 aircraft movements recorded for the year
In aviation, opinions travel faster than aircraft. But numbers, when examined closely, have a way of silencing assumptions.
Few Sri Lankans realise the sheer scale at which SriLankan Airlines’ Airport & Ground Services division operates daily at Bandaranaike International Airport (BIA). The operation is not merely busy; it is industrial in magnitude.
Consider this: at BIA alone, the division handles an average of 5,200 flights per month. That translates to well over 170 aircraft movements a day. Each movement is a tightly choreographed sequence involving passenger services, baggage systems, load control, ramp coordination, pushback operations and safety clearances.
Now consider baggage. Around 500,000 pieces are processed every month. Half a million individual items – tagged, sorted, transferred, loaded, unloaded and reconciled – within a system that leaves very little room for error.
In 2025, the division handled 9.9 million passengers. This is particularly striking because BIA’s earlier nominal capacity stood at around six million passengers annually. Without a proportional expansion of physical space, throughput has surged by nearly 65 percent beyond that original benchmark.
Aircraft movements for the year reached approximately 61,000. That figure alone reflects the operational tempo at Sri Lanka’s primary international gateway. Each aircraft arrival and departure represents a web of services – from marshalling and ground power connection to catering coordination, cabin cleaning, fuelling synchronisation and weight-and-balance calculations.
The numbers intensify during peak periods. Within a single hour, the team is capable of managing up to 11 departures. In most traditional airport models, six departures per hour would be considered standard capacity. Exceeding that consistently requires precision timing, disciplined teamwork and technological support.
Deepal Pallegangoda, Head of Airport & Ground Services, sees these figures not as statistics but as proof of resilience.
“People often look at staff numbers and divide them by the fleet of aircraft,” he said during a recent media tour. “But they rarely consider the complexity behind each movement – or the fact that we serve 34 foreign airlines in addition to SriLankan flights.”
That distinction matters. The division is not an inward-looking support unit; it is a commercial ground handling operation servicing international carriers, charter operators and ad hoc flights. In essence, it competes and performs within a global service framework.
Nearly 20 percent of SriLankan passengers now check in through self-service kiosks – a technological shift that has eased congestion and improved passenger flow. The facility has already been extended to foreign carriers such as Singapore Airlines, with more airlines expected to adopt it. This is productivity enhanced not by expanding space, but by re-engineering processes.
Behind these volumes stands a workforce of around 2,500 ground handling employees -part of the airline’s total staff of 6,500. But here again, numbers need context. Productivity gains, training investments and technology integration have allowed the same physical footprint to support nearly 10 million passenger movements annually.
Financially, the division generates approximately USD 5.5 million in revenue, with profits around USD 3.4 million – a reminder that ground handling is not simply a support function but a revenue-earning enterprise contributing foreign exchange to the country.
Safety metrics underpin every statistic. The division is ISAGO-certified under the IATA Safety Audit for Ground Operations, ensuring compliance with international safety and operational standards. Load control and weight-and-balance management critical to flight safety are executed under strict procedural discipline, even during high-frequency peak hours.
The real story, however, lies in the gap between perception and performance.
It is easy to speak in generalities about state enterprises. It is harder to confront the operational mathematics: 5,200 flights a month. 500,000 bags. 9.9 million passengers. 61,000 aircraft movements a year. Eleven departures within a single hour.
These are not abstract figures. They represent travellers arriving home, migrant workers departing for livelihoods abroad, tourists forming first impressions of Sri Lanka, and other airlines trusting in reliability.
In aviation, excellence is measured in minutes and millimetres. When things run smoothly, the effort disappears into routine. When they do not, the spotlight sharpens instantly.
“Sometimes, the most compelling defence is not rhetoric – it is arithmetic,” observed Deepal Pallegangoda, expressing appreciation to the SriLankan Corporate Communications team headed by Deepal Perera for arranging the media tour, enabling reporters to see the ground realities for themselves and separate perception from performance.
By Sanath Nanayakkare
Business
“RDB Drives Unprecedented Growth with Record Profits Fueling Expansion and Development Impact”
The Regional Development Bank (RDB) delivered an exceptional financial performance for the year ended 31 December 2025, recording an 86% year-on-year increase in Profit After Tax to LKR 2.37 billion. The Bank’s total income reached LKR 42.81 billion, driven by a 23.89% growth in Net Interest Income to LKR 24.23 billion, complemented by steady contributions from both interest and fee-based income streams. This performance highlights the Bank’s ability to optimise its asset base while sustaining a well-diversified and resilient revenue profile.
Marking its 40th anniversary in 2025, the Bank’s exemplary performance underscores the strength of its resilient operating model, disciplined execution, and its growing role as a catalyst for inclusive economic progress in Sri Lanka. Profitability metrics strengthened notably, with Return on Assets (ROA) improving to 1.70% and Return on Equity (ROE) increasing to 11.77%, demonstrating enhanced efficiency in capital deployment and earnings generation.
Commenting on the Bank’s performance, Chairman Lasantha Fernando stated,
“Our performance in 2025 reflects the strength of a purpose-driven banking model that successfully balances financial sustainability with national development priorities. As Sri Lanka progresses on its path to recovery, our commitment to enabling inclusive growth remains unwavering.”
The Bank continued to expand its development-focused lending portfolio, with loans and receivables growing by 23.59% to LKR 302.54 billion. This growth supported priority sectors including agriculture, SMEs, manufacturing, housing, and rural enterprises representing segments critical to national economic revitalisation. Importantly, this expansion was achieved alongside improved asset quality, with the Stage 3 impaired loans ratio declining to 4.06% from 6.25%, demonstrating robust credit risk management and effective recovery strategies.
Customer confidence remained strong, with deposits increasing by 11.85% to LKR 283.72 billion, driven by growth in both savings and fixed deposits. The Bank also maintained liquidity ratios well above regulatory thresholds, reinforcing its financial stability and resilience
Asanga Tennakoon General Manager/Chief Executive Officer, highlighted” last year’s results underscore the impact of disciplined execution, prudent risk management, and a strong customer-centric approach. Looking ahead, we will continue to expand our reach, strengthen digital capabilities, and deepen financial inclusion to create sustainable value for all stakeholders.”
Business
SLIC Life and SLIC General Create New Employment Opportunities
Sri Lanka Insurance Life Ltd (SLICLL) and Sri Lanka Insurance General Ltd (SLICGL) together appointed 112 Trainee Insurance Assistants, marking one of the largest recruitments across both companies in recent years.
Of the total intake, 87 candidates joined SLICGL while 25 candidates were appointed to SLICLL. This recruitment reflects the continued efforts of both companies to strengthen their workforce while contributing to employment opportunities.
The recruitment process was conducted through a structured and independent evaluation framework to ensure transparency and merit-based selection. Applications were invited from eligible candidates island-wide, followed by a written examination. Candidates who met the required benchmarks were shortlisted for interviews conducted by an independent panel, reinforcing fairness and credibility throughout the process.
The newly appointed Trainee Insurance Assistants represent a diverse and capable talent pool. Approximately 30% of the recruits are graduates, while all candidates possess the required academic qualifications, including G.C.E. Ordinary Level and Advanced Level certifications, or equivalent diplomas and higher qualifications.
This intake is aligned with the long-term focus of SLICLL and SLICGL on developing human capital and nurturing future-ready professionals within the insurance industry. The new recruits will have access to structured career growth opportunities, enabling them to build sustainable careers within the organisations. Efforts have also been made to assign employees to locations closest to their places of residence, subject to operational requirements, ensuring both efficiency and employee convenience.
Commenting on the appointments, Nusith Kumaratunga, Chairman of Sri Lanka Insurance stated, “The onboarding of this new group of Trainee Insurance Assistants reflected our continued focus on building strong and capable teams across both SLICLL and SLICGL. By maintaining a transparent and merit-based selection process, we remained committed to creating opportunities for talented individuals while strengthening the foundations for long-term organisational growth. This initiative also aligned with our broader role in supporting employment generation and contributing to the country’s economic progress.”
The official appointment ceremony was held on 7th April 2026 at the SLIC Head Office, in the presence of the Chairman and the Corporate Management of SLICLL and SLICGL, marking an important milestone in the organisations’ ongoing people development journey.
Business
99x Wins Five Awards at Best Management Practices Awards ‘26, Showcasing AI-led Transformation
99x, a leading global product engineering company, has secured five major accolades at the CPM Best Management Practices Awards 2026, including an Overall Gold Award, positioning the company among Sri Lanka’s top-performing organisations in management excellence. The company was also recognised as the Sector Winner for IT, Software & BPO Services, named among the Forty Outstanding Companies, and received the Best Management Practices Excellence Award. In addition, Hasith Yaggahavita, CEO of 99x, was honoured with the Leadership Excellence Award, acknowledging his role in driving the organisation’s AI-led transformation.
The recognition was awarded for 99x’s submission titled ‘Embracing AI: Rethinking Talent, Products & Services,’ which addressed one of the most pressing shifts facing the global technology services industry today. As AI continues to redefine how software is built and delivered, traditional outsourcing models are being challenged from reduced reliance on large engineering teams to a growing shift toward outcome-based delivery and faster go-to-market expectations.
Chatura De Silva, Chief AI Officer at 99x, stated, “Winning five awards at one stage is a proud moment for us as a team. While AI is driving change across the industry, what made this possible is how we chose to adapt to it. We recognised that AI is not just a layer on top of what we do, but that it changes the foundation of how value is created. This transformation was about connecting both our talent and delivery, while embedding AI across everything we do”.
Selected from over 150 award submissions, 99x was also among the top 10 organisations invited to present its journey at the CPM Management Insights Summit 2026, placing its transformation on a national stage among the country’s most forward-thinking enterprises. Chatura De Silva, Kalana Wijesekara, Chief Developer Experience Officer and Chrishan de Mel, Chief Marketing and Corporate Affairs Officer, presented 99x’s story.
Commenting on the significance of this year’s awards, Dilshan Arsakularathna, CEO of The Institute of Chartered Professional Managers of Sri Lanka, stated, “99x securing the Overall Gold Award among organisations across multiple industries reflects the level at which Sri Lanka’s IT sector is progressing today. It demonstrates how companies are building real capability and driving innovation that can confidently stand on a global stage. Notably, 99x has now become the first organisation to secure the Overall Gold Award twice across the five editions of the BMPC Awards. This remarkable achievement reflects their strong commitment to sustaining excellence and continuously embedding best management practices within their operations. What stood out with 99x was how they have adapted to change in a practical and forward-thinking manner, reshaping how they operate and deliver value, while setting a compelling benchmark for modern management practices.”
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