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Culture Shock in Iraq

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At my first Food & Beverage Management meeting (I am in the grey suit) with team leaders

Part Two PASSIONS OF A GLOBAL HOTELIER

Dr. Chandana (Chandi) Jayawardena DPhil
President – Chandi J. Associates Inc. Consulting, Canada
Founder & Administrator – Global Hospitality Forum
chandij@sympatico.ca

First Impressions of Iraq

My first impressions of Iraq were positive. Upon arrival at Saddam International Airport, the opulence and modernity juxtaposed against the backdrop of a country rebuilding itself after a war. The warm reception and luxurious accommodations at Hotel Babylon Oberoi spoke volumes about the resilience and hospitality of the Iraqi people. The five-star standards of Hotel Babylon Oberoi, and facilities provided to my family at a corner suite facing Tigris River, were all positive. I was pleasantly surprised as these observations exceeded my expectations.

A tour of Baghdad for new managers of Hotel Babylon Oberoi arriving from Sri Lanka, during our second day, produced more pleasant surprises. A string of five-star hotels in Baghdad, managed by global hotel chains such as Sheraton, Le Meridien, Melia and Novotel, provided competition for Oberoi. Although wars always affect tourism negatively, wars also contribute to hotel revenues with new customers as military advisers from other countries, arm dealers, spies, mercenaries, international agencies, media representatives, reporters, journalists, etc. We were pleased to note that the best hotel in Baghdad was the 450-room Al Rasheed, and the best hotel outside Baghdad was the Nineveh Oberoi Hotel, a 262-room, five-star resort in Mosul overlooking the Tigris River. Both Al Rasheed and Nineveh Oberoi, were sister hotels of Hotel Babylon Oberoi.

The emergence of Iraq’s tourism and hospitality scene, with a plethora of international hotel chains vying for prominence, painted a picture of economic revitalization amidst the remnants of war. The three Oberoi hotels in Iraq managed a total of over 1,000 five-star rooms and Oberoi was the key player in re-building tourism in the post-war Iraq in 1989. Madan Misra, my boss, and the Oberoi Group (operator of 30 luxury hotels in six countries, with head office in New Delhi, India, founded in 1934), had good connections with the Iraqi government and the State Organization for Tourism in Iraq, which owned all hotels in the country.

Two of my Ceylon Hotel School colleagues, senior to me, worked at Al Rasheed. Nirmo Thambapillai was the Food & Beverage Manager for Banquet Operation, and Kamal Hapuwatte was the Training Manager. Another friend of mine (whom I met during an assignment at Muscat Sheraton in Oman in 1988 as the Guest Executive Chef for a Sri Lankan food festival), Priyantha Ratnasinghe, was the Assistant Financial Controller at Baghdad Sheraton. The camaraderie among colleagues from Sri Lanka added a comforting familiarity in an unfamiliar land. We met frequently during our free time.

When my wife and son joined me, they were warmly welcomed by everybody. My son, Marlon was only three years old and was the only child staying at the hotel. After he commenced going to the international school in Baghdad, every day when he returned from school, the staff inquired what he had learned. They often addressed Marlon and me as ‘Habibi’ (my dear or darling) and my wife as ‘Ainee’ (my eyes).

We soon realised that this type of loving terms are common in addressing each other in Iraq. People in Iraq are among the friendliest I have met during my travels to one hundred countries. After each welcoming handshake, most Iraqi men touched their chest expressing that the greetings came from heart. I loved that gesture so much, I practiced that from the time I settled down in Iraq, and in later years whenever I travelled to the Middle East for work and leisure.

The cultural diversity within Iraq, from the majority traditional Islamic customs to the cosmopolitan Christian communities, offered a multifaceted glimpse into the nation’s identity. Islam (approximately 55% Shia and 35% Sunni) was and still is the main religion in Iraq, and there was a Kurdish minority following the ancient religion Zoroastrianism. In 1989 most of the 1.5 million Christians (around 9% of the population) in Iraq lived in or around Baghdad.

They were far more westernized than other Iraqis. The Christian Iraqis generally provided good business to restaurants, bars, night clubs and casinos in Baghdad. The end of the war was also a period of celebration and enjoyment. It was good for the hotel and food and beverage businesses. I was surprised to see many beautiful Iraqi women dressed in western clothes and patronising the bars, night club and casino at Hotel Babylon Oberoi. Unfortunately, the Christian population in Iraq has shrunk to 1% of the current total national population of 47 million in 2024.

A get-together of Sri Lankan hoteliers in Baghdad, at my suite at Hotel Babylon Oberoi

Navigating Challenges

The transition from initial optimism to navigating cultural nuances brought forth unexpected challenges and a string of culture shocks in Iraq. From adapting to the ubiquity of firearms, to learning the rhythm of work interrupted by prayer times, each obstacle became a lesson in understanding and respect. I treated these challenges as opportunities to learn the local attitudes, aspirations, behaviour, beliefs, customs, and culture.

Violation of ‘No-Gun Policy’

A major culture shock for us was getting used to the fact that most men in Iraq openly carried firearms. During my orientation week, I was taken around Babylon Oberoi by Mohamed Abdullah, the Iraqi Human Resources Manager, and T. P. Singh (TP), Indian Assistant Food & Beverage Manager, who was my deputy. On seeing hundreds of numbered pigeon holes at the entrance to Githara Night Club, I inquired what they wee used for. “Acha! Mr. Jayawardena, those are for carefully storing surrendered guns by our patrons, until they leave the night club. As Iraqis have a habit of shooting their guns at air in celebration when happy and drunk, we have a no-gun policy at Githara,” TP explained. “We don’t want them to destroy our expensive Baccarat chandeliers imported from France,” he added with a cheeky smile.

When I asked him, “Do all our customers adhere to hotel’s no-gun policy at the night club?” he was honest in his answer: “All but one group – President Saddam Hussein’s eldest son Uday and his gang of murderous bodyguards, who come to Githara every Thursday night!” That warning reminded me that I was assigned the role of the duty manager every Thursday night till Githara closed around 4:00 am or until Uday Hussein was ready to leave.

Over-boiling in Kitchens

During my orientation in the kitchens, I was somewhat taken back to notice some kitchen staff not bothering to reduce flames in the hot kitchen during the prayer times. More religious employees simply stop work, irrespective of the stage of their cooking tasks, when the bells rang in the nearby mosques. It was an unwritten law that no one should give work directions to employees praying for 10 to 15 minutes at a time. Non-Islamic members of the kitchen brigade, diplomatically reduced fires gently to ensure there was no over-boiling and over-cooking during the prayer times. I quickly got used to that custom. It is essential that expatriates understand, accept, and respect local customs and culture, particularly relating to religion. They must also quickly learn to ensure that there are no interruptions to the flow of work and quality of products and services.

Being Kissed by Men

During my orientation, there was an important wedding at the hotel’s ballroom. The bride’s father was a minister in President Saddam Hussein’s cabinet, and we wanted to ensure that everything was handled exactly as requested by the minister. I showed up a few times at the banquet hall during thereception. Out of 500 invitees, about half were beautifully dressed women who all sat on one half of the hall. When they made a frequent loud and long, wavering, high-pitched vocal sound, I was baffled. Our Egyptian Banquet Manager, Altaf, realizing that it was a new experience for me, said: “Boss, that’s zaghārīt, an ululation to honour the new couple.”

The other half of the hall was occupied by males, most of whom smoked, and held a Misbaha (a string of 99 beads traditionally used during prayer). When the minister saw me he was in a happy mood. He hugged me and gave four kisses on my cheeks. I nearly pushed him away, but when Altaf quickly gestured me to reciprocate, I hugged the minister in return. After learning that men hugging each other is common in Iraq, I too became an expert at it. Understanding the importance of cultural sensitivity and adaptation is a key for success in a global career.

ithara Night Club at Hotel Babylon Oberoi

Removal of Saddam’s Twin Photograph

I was given a large office. My secretary was Fatima, a very polite young Iraqi lady with an office next to mine. My first impression of my office was that everything except my desk and chair were green, and there were two large, identical, black and white framed photographs of Saddam Hussein hung on two walls. I politely suggested: “Fatima, do you mind transferring one of these photos of His Excellency to another executive office?”

The rest of the day, I could not locate Fatima. She eventually returned after several hours later looking nervous and pale, and was speechless. When I inquired what happened to her, she signalled me to come out of the office, and whispered to me, “Mr. Jay, removal of a photograph of the President will be reported to the Baath party head office as a major insult and there will be serious repercussions to both you and me.” I immediately changed my mind and requested Fatima to forget about my suggestion and not to mention it to anyone. During my turn in Baghdad, every day I looked at those two large photographs. I got used to it and realised that Sadam Hussein was a handsome man.

Wire Tapped Offices

There were rumours among other expatriate managers that all our offices were wire tapped. On hearing that any discussion in any executive office of a hotel can be heard at the Baath party head office, I laughed saying that it can’t be true. However, I decided to be extra careful in the future. The undercurrent of surveillance and espionage added an element of intrigue to daily life, with the realization that conversations held within the confines of our offices might not be as private as initially assumed.

Al Rasheed Hotel in Baghdad

Spies at Apartments

When I asked TP about various plainclothed men keeping a close eye on hotel activities, but not acting as customers, I was surprised of his answer. “Acha! Mr. Jayawardena, those are secret police and at times, spies,” TP said in a relaxed tone. He had been in Iraq for a few years and knew the ropes. When I asked him whom they spy on, he said, “Us, the foreign managers.” Then he became a bit jovial, tapped on my shoulder in a friendly gesture, and said: “welcome to Baghdad, Mr. Jayawardena!” Soon I realised that there were spies everywhere. No one knew who was spying on whom. This was common in most countries led by iron-fisted dictators. The subtle yet persistent presence of secret police underscored the complexities of operating in a society under scrutiny.

Every week, Friday was my off day. Usually on Fridays my family went on full day outings or visited the Hapuwatte family living at the executive quarters of Al Rasheed Hotel. At their apartment we played cards, had a couple of drinks, had a home-cooked Sri Lankan meal, and spoke about our memorable Ceylon Hotel School years. On the first Friday we went out, when we returned, my wife said “Someone has been in our suite.

The books and magazines we left on the coffee table have been re-arranged! Can’t be housekeeping staff, as I have told them not to do cleaning work on Fridays.” On checking with the General Manager’s wife, we found out that it was the normal practice for Iraqi secret police to visit expatriate manager’s apartments when they are away and leave some clues to show us that they have visited! When my wife was upset about it, I told her: “Shani, don’t worry, unless we lost any of our belongings. When in Rome, do as the Romans do.”

Initial Optimism and Challenge in Iraq

Despite these challenges, I commenced my work optimistically. My senior team leaders in the food & beverage division agreed with me to organize regular food festivals, open new restaurants with exciting new menus, and do lots of training. I was able to motivate the team and win the support of our regular customers.

The collaborative spirit and innovative mindset fostered a sense of unity and purpose amidst uncertainty. Executive Chef O. P. Khantwal (OP) became my right-hand man while implementing our innovations for a new era. OP was a well-trained senior chef of the Oberoi Group and the first chef I worked with who had an MA degree qualification. OP knew the Oberoi culture very well and soon became a loyal advisor to me.

As my team was settling down and developing our new business plans, we were faced with a shocker. The bureaucracy and red tape in Iraq resulted in delays of the work permit process for new workers. We were asked by authorities to stop work until all work permit final approvals are received. As a result, we spent two unproductive weeks, without working. I decided to use that challenge as an opportunity to explore Iraq as a tourist.



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Features

Regime change and the vacuum:Strategic lessons of Iraq and Libya

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Post-Gaddafi Civil war: the rebellion triggered by the arab spring of 2011 soon toppled the regime of Muammar Gaddafi. the power vacuum created by Gaddafi’s ouster has been exploited by local actors, as well as extraneous actors, with the only intention of making libya a war theatre for proxy wars and political disintegration

by Col. (R) Nalin Herath

There is a question that the international community must periodically ask itself: What happens to a State after its regime has been ousted?

The question is particularly relevant when examining Iraq and Libya. Saddam Hussein and Muammar Gaddafi were authoritarian rulers. Their governments were associated with political repression, human-rights violations and the suppression of political opposition. None of this should be ignored or excused. But recognising the failures of authoritarian rule does not prevent us from asking another, equally important strategic question:

Did the removal of these regimes adequately prepare for what came next?

The experience of Iraq and Libya suggests that removing a ruler is considerably easier than replacing the political, administrative and security architecture around that ruler.

Danger of confusing regime change with State reconstruction

A state is more than its leader. It consists of institutions, security forces, civil servants, courts, political structures, infrastructure, economic systems and, perhaps most importantly, an accepted monopoly over the legitimate use of force. When an authoritarian system has concentrated enormous power around one individual, removing that individual can expose weaknesses that were previously hidden. The strategic mistake is to assume that once the dictator has gone, a democratic and stable state will naturally emerge. History does not support such an assumption. The aftermath of Iraq demonstrates this particularly clearly. Following the 2003 invasion, the Coalition Provisional Authority issued Order No. 2, formally dissolving the Iraqi Ministry of Defence and the Iraqi Army, among other security institutions. A US congressional report later documented the enormous consequences of this decision, including the disappearance of hundreds of thousands of military personnel from the institutional framework of the state. Whatever the intentions behind the decision, the strategic consequence was that an established security structure had to be rebuilt while the country was simultaneously experiencing political upheaval and growing violence. That is a dangerous combination.

Iraq: Removing the structure before building the replacement

Saddam Hussein’s government was unquestionably authoritarian. It also reflected a complicated sectarian and political structure in which members of the Sunni minority occupied disproportionate positions of power despite being a demographic minority. But the question for strategic planners should not simply be whether Saddam deserved to remain in power. The question should have been:

What institutional structure would replace the system once he was removed?

An army can be politically controlled without being politically representative. A bureaucracy can serve an authoritarian government while still providing essential state functions. A security institution can be reformed without necessarily being destroyed. The distinction between reforming institutions and eliminating institutions is therefore critical. The post-2003 experience demonstrated the consequences of institutional disruption. Security vacuums contributed to insurgency and instability, while the process of rebuilding Iraq’s security forces took place amid an increasingly deteriorating security environment. The lesson is not that authoritarian institutions should never be reformed. The lesson is that state capacity should not be casually destroyed without a credible replacement.

Libya: prosperity, authoritarianism and institutional fragility

Libya presents an even more complicated case. Gaddafi’s government was authoritarian and deeply personalised. Political freedom was severely restricted, and the security apparatus was deliberately structured around regime survival. Yet Libya, under Gaddafi, also used substantial oil revenues to fund education, healthcare, infrastructure and social services. World Bank data from around the end of the Gaddafi era show life expectancy reaching approximately 75 years by 2011, skilled attendance at birth at 100 percent and measles immunisation at 98 percent. This does not prove that Gaddafi’s system was politically legitimate. It demonstrates something different: economic and social outcomes can coexist with authoritarian political structures.

The Great Man-Made River illustrates the scale of Libya’s investment ambitions. The World Bank described the project as one of the world’s largest engineering schemes, involving thousands of kilometres of planned pipelines to transport water from deep desert aquifers toward the populated coastal belt. The original project was estimated at approximately US$ 25 billion over several phases. Again, this should not become nostalgia for dictatorship. It should become a lesson in state capacity.

What happened after Gaddafi?

The post-2011 experience is perhaps the clearest illustration of the vacuum problem. Libya did not simply move from dictatorship to a consolidated democratic state. Instead, competing armed groups, political factions and institutions emerged. A UN economic and social affairs analysis concluded that the fall of the Gaddafi regime exposed weak state institutions and that the post-Gaddafi period was characterised by the proliferation of armed militias and institutional fragmentation.

The World Bank has similarly described how the security vacuum allowed armed groups to expand, while attempts to integrate them into the formal security apparatus produced a hybrid system in which state institutions and powerful armed groups operated alongside one another. This is the heart of the lesson. The consequences of regime change were also evident in Libya. The 2012 Benghazi attack, later portrayed in 13 Hours: The Secret Soldiers of Benghazi, illustrated the security vacuum that emerged after Gaddafi’s fall. The collapse of central authority allowed militias and competing armed groups to fill the space left by weakened state institutions. The lesson is clear: removing a regime may achieve military victory, but without a credible plan to rebuild the state, victory can quickly become a security vacuum.

When the state withdraws, something else occupies the space. If the replacement is not a legitimate national institution, the vacuum can be filled by militias, tribes, ideological movements, criminal networks or competing political authorities. The vacuum does not remain empty.

Terrorism question

There is another uncomfortable issue. Authoritarian regimes frequently suppress political and armed movements through coercive security systems. When those systems disappear abruptly, previously contained organisations can find new operating space. This does not mean that dictatorship is an appropriate method of counterterrorism. It means that counterterrorism cannot be separated from State capacity. The international community therefore needs to distinguish between defeating a particular terrorist organisation and maintaining the institutional conditions that prevent multiple armed actors from competing for power. The destruction of one regime does not automatically eliminate the forces that created insecurity. Sometimes it creates an environment in which those forces multiply.

Strategic mistake: winning the war but losing the peace

Military intervention can have a clearly defined operational objective. State reconstruction does not. A military campaign may successfully remove a government in weeks or months. Building legitimate institutions can take decades.This creates a fundamental strategic asymmetry. The shorter the planning horizon for intervention, the greater the danger of a long-term vacuum. The international community therefore needs to think beyond the first question: How do we remove the regime?

It must ask: Who governs the country the next morning? Who controls the borders? Who controls the security forces? Who pays government employees? Who maintains electricity, water and hospitals? Who protects critical infrastructure? Who administers justice? Who prevents armed groups from becoming alternative governments? Who provides political legitimacy? And perhaps most importantly: Who possesses the authority to enforce the decisions of the new state? If there are no convincing answers, regime change is only the beginning of the problem.

The lesson should not be that the United States or its allies should never intervene. Nor should it be that Saddam Hussein or Muammar Gaddafi should be rehabilitated as models of governance. The lesson is more practical. Regime change must never be confused with state-building.

Before dismantling an established political order, external powers need a credible understanding of the institutions that will replace it. Security-sector reform should normally distinguish between individuals who must be removed and institutions that must be preserved. A national army may need reform. A ministry may need restructuring. A security service may need accountability and civilian oversight. But destroying institutional capacity without having an operational replacement can create consequences far beyond the original objective.

Wider geopolitical lesson

The consequences of Iraq and Libya did not remain within their borders. State fragmentation affects neighbouring countries, migration, organised crime, arms trafficking, terrorism, energy markets and regional power competition. In today’s interconnected world, a failed transition in one country can become a security problem for an entire region. That is why intervention planning should include not only military objectives but also political, economic, humanitarian and security-sector objectives. The most important planning document may therefore not be the operational plan for removing the regime. It may be the plan for Day One after the regime has disappeared.

History should not be written as a simple choice between dictatorship and democracy. The real strategic challenge is more complicated. Saddam Hussein and Muammar Gaddafi were dictators. Their governments committed serious abuses, and their populations had legitimate grievances. But the failures of authoritarian rule do not automatically justify the destruction of state institutions without a credible plan for rebuilding them. The experience of Iraq and Libya demonstrates a fundamental principle of international security: A political vacuum is not neutral space. Someone will fill it. If legitimate national institutions cannot fill that space, armed groups, sectarian interests, extremist organisations or foreign-backed factions may do so. The ultimate lesson for the United States, its allies and the wider international community is therefore straightforward:

Removing a regime may win the immediate battle. Building a legitimate, functioning and secure state determines whether the intervention succeeds in the long term. The world should learn to ask not only “How do we remove the dictator?”. It must also ask:

“What happens to the country when he is gone?”

That may be the most important strategic question of all.

(The writer is the Secretary General of the Ceylon Chamber of Shipping, former Director General of the Institute of National Security Studies (INSS), and former Spokesman of the Ministry of Defence. He is also a Non-Resident Fellow at the London Dialogue. His areas of expertise include international relations, geopolitics, maritime affairs, national security, economic policy, and strategic governance. He is a consultant at JITT Group and a member of World Pace Board.).

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‘Death at the Sign of the Rook’

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Tales of Mystery and Suspense – 23

By Prof. Rajiva Wijesinha

As I have noted with regard to the adventures of John Rebus, I am indebted to Dinali Fernando and her husband Steve for whole hosts of thrillers. The latter strongly recommended Kate Atkinson when I borrowed four books. I wondered about this, for I had not been too impressed with her debut novel, Behind the Scenes at the Museum, which was amongst the entries I had to judge for the Eurasian section of the Commonwealth Writing Prize. Two decades later, I had forgotten what it had been about.

But I am glad Steve persuaded me to read her. Kate Atkinson is distinctively British, and Death at the Sign of the Rook is set in a country house and the surrounding village, and seems a modern descendant of the laidback Agatha Christies I so much enjoy.

There are, however, many differences in that we have a policeman who can go rogue, like Rebus, with again a female sidekick who has a mind of her own, again like Rebus. But Jackson Brodie has retired and set up as a private investigator, while Reggie, a young lady, is still in the police.

There is a lesbian couple living in the converted dairy of the manor house, as has occurred in Agatha Christie too, in A Murder is Announced. But they are peripheral to the story, unlike Ben, the brother of one of them who left the army after losing a leg in Afghanistan. When he turns up at the Manor House to shelter from a snowstorm, along with its chatelaine, Lady Milton, he is asked to answer the door as various characters turn up, including Jackson and Reggie, who then starts fantasising about him.

The others who turn up are two couples, one from America, who have paid for a murder weekend at the hotel. The family is impoverished, and has sold lots of pictures to survive, but most recently a Turner had been stolen, almost certainly by Lady Milton’s housekeeper Sophie, who vanished one night along with the picture. Reggie had been involved in that investigation, but there had been no trace of either picture or young lady.

Jackson Brodie suspects a connection between that theft and the one he has been called in to investigate, which has not been reported to the police. The picture hung opposite the bed of an old woman whose carer vanished after she died, along with it. Her children, adopted twins, have asked Jackson to investigate and also try to trace the carer, though he suspects something strange in that they did not go to the police.

Kate Atkinson

Brodie, in studying the stolen art, is also struck by the disappearance of a Rembrandt from a house in Scotland, along with a member of the cleaning staff. He thinks the three women might be the same one.

But Brodie’s assumption that the three women who vanished when valuable pictures did were identical would not have helped except that Beatrice, as she was also called, kept turning up, including to the funeral home where the old lady’s body was kept. And then that picture turned up, in the village church, and was found by the local vicar, Simon Cate, whose life story is also a prominent feature of the novel. He was an aspiring actor but then smitten by faith, and became a priest, but in time he lost his faith. His wife left him after the death of their son, and he is now in this backwater, where he feels he is of no use to anyone. But he has a great feel for living beings, and his most successful service has been one in which he blessed pets. And he was deeply concerned about the bees that Ben looks after for his sister and her wife.

He too staggers into the manor house in the midst of the storm, in which everyone concerned loses their way comprehensively. But amongst those Ben lets in is a man in a tracksuit with cuts and bruises, who then vanishes after he has been led to a bedroom, when Ben went in search of brandy. We soon work out that it is the escaped murderer about whom Reggie has been alerted.

Simon also turns up, through the back door, carrying the picture and also a gun, for he has found the dead body of one of his parishioners when he went to her house in search of his mobile phone. She had been shot and he had picked up the gun he found there. But he could not tell the police, for though he called he had lost his voice, and for the last few days had communicated only through writing.

This chaotic mix of characters at the manor house is further complicated by the group of players putting on the murder mystery play though some members have either cried off or died before reaching the venue. So, there is much doubling up and confusion over who is an actor and who is not.

The grand now largely empty rooms of the manor house, and its various odd passages and multiple doors, make it a splendid set for the lunacy that runs on and on. Reggie finds herself in a pantry Atkinsonwith a dead body, though this turns out to be the nanny who fell down the stairs and was put there by Lady Milton’s younger son. And there is high drama on the roof when the murderer nearly kills Ben, but he is saved by Reggie, and when he tries to kill Brody with an axe, he is shot by Beatrice, who has been the maid who served at the dinner before the murder mystery play, and explains to Brody how she has managed all her thefts.

And then in the melee, she vanishes on a motorbike, along with the daughter of the old lady’s adopted daughter, the only person who seemed to grieve at the funeral, and to whom the old lady had left her house in a codicil to her will, which her children have not known about. She leaves the picture to the carer, but it is brought to Simon Cate as he lies in hospital, recovering from a heart attack which adds confusion to the play.

Wonderfully convoluted, but all very clear, despite the headlong pace of the book and its shifts from one scene to another, from one character to another (or rather combinations of them) and from one-time span to another. A writer and a detective well worth looking out for. e more books by her on Dinali’s shelves.

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Safety, security and teamwork in aviation

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Indian Captain Smit Machchhar injured in the cockpit attack

by Capt. (Ret.).G.A. Fernando, MBA

There are three essential components to a commercial airline operation: safety, security and teamwork.

Aviation and teamwork at the ‘sharp’ end of a commercial aircraft, i.e. the flight deck, is unique. Unlike many other teams, it may be quite literally the first and the last time a particular combination of small teams of two, three, or four individual airmen (or women) will fly together. Sometimes even in the same airline that employs them.

Therefore, to make conditions safe and practical, while understanding and trusting tech other, they have to rely on a series of Standard Operating Procedures (SOPs), and ‘Normal’ and ‘Emergency’ checklists for every conceivable situation. That is, to be able to do the right things, and do things right. In fact, there is a saying in aviation to the effect that ‘if you make a mistake in aviation, be original and make a new one’.

To ensure that safety standards are constantly maintained, airline pilots’ proficiency is tested every six months, in simulators, under the supervision of examiners from the civil aviation regulator. In Sri Lanka that organisaton is the Civil Aviation Authority-Sri Lanka (CAASL). Three simulator checks are conducted every 12 months in keeping with the tenet that ‘practice makes perfect’. A pithy adage not confined to the world of aviation warns that ‘prior preparation prevents piss-poor performance’.

The simulator exercises include rejected takeoffs, including in cross-wind situations, landings, engine fires and/or engine failures from a variety of causes, cabin pressurisation failure, precision and non-precision approaches, and landings in bad visibility – amongst other conditions that could be expected in actual flight.

In addition, a flight in a real airplane, on a regular passenger service under the supervision of an examiner from the airline, is undertaken to ensure that the company’s standard practices and procedures are carried out and maintained as prescribed in the airline’s manuals. These publications are in turn approved by the national regulator.

Crash axe

Finally, flight crew members must take a written test annually, on emergency equipment locations and procedures, with 90% as the pass mark.

Since the mid-1980s it has been mandatory for airline pilots to undertake a Crew Resource Management (CRM) programme once every two years. This training essentially emphasises what to do and what not to do to, in a specific emergency situation, or even during normal operations, to make the team cohesive and effective. During the course, the CRM facilitators discuss recent incidents and accidents that have occurred. Results of those events are recorded and could be retrieved, when necessary, by the official aviation bodies.

Not unexpectedly, it is demanding on a pilot to fulfill these requirements on a regular basis throughout his/her career, along with presenting for a bi-annual medical examination, all with the objective of retaining one’s licence to operate an aircraft. It may not be understood, therefore, by persons outside the aviation industry, or even some working in other aspects of an airline organisation, that it is often the passion for flight that keeps many pilots doing what they do to earn a living.

Security

Another important factor is the challenge of maintaining security in all aspects of airline operations, not least in the cockpit. The challenges are many, with new ones surfacing almost every day. It is therefore essential to be always prepared for the activities and ‘methods’ of perpetrators seeking to wreak evil on an aircraft and its occupants. As it is impossible for any airline or national security organisation to cover all aspects, systematic management of risks to effect a safe outcome becomes imperative.

Flydubai Incident

In the recent Flydubai incident of 30 September, 2026, a first officer (co-pilot) attacked the captain of the flight with a crash axe to accomplish his sinister motives, into which investigations are continuing. For the time being, it prompts the questions: should the crash axe be easily accessible to the flight crew? Or even be there at all? I believe it is a case of assessing the greater risk.

With regard to that event, and the circumstances that led to it, other deterrents could have been applied more thoroughly. For example, more thorough screening of pilots’ and other crewpersons’ backgrounds, with emphasis on their mental health, ideological affiliations and previous employment history. Separately, during a time of conflict in the Middle East, should Flydubai have even been operating between Dubai and Tel Aviv? Notwithstanding that cost-cutting and profit maximisation are key aims of any business, an airline’s apparent failure to conduct adequate psychological profiling of flight crew members, while continuing to operate ‘profitable’ routes, regardless of potential danger, can only be regarded and condemned as greed and disregard for human lives.

( Captain. Fernando, RCyAF, SLAF, Air Ceylon, Air Lanka, Singapore Airlines (SIA), SriLankan Airlines, Former Chief Pilot, Air Lanka Boeing 737, Former Deputy Chief Pilot, Lockheed L 1011, Former Crew Resource Management (CRM) Facilitator, SIA, Former Deputy Director (Air Operations) CAASL, Former President, Aircraft Owners and Operators Association Sri Lanka (AOAOASL), President, The Colombo Flying Club, Representative for Aviation, Organisation of Professional Associations (OPA), Hony, and Member Sri Lanka Society of Transport and Logistics.)

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