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Culture Shock in Iraq

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At my first Food & Beverage Management meeting (I am in the grey suit) with team leaders

Part Two PASSIONS OF A GLOBAL HOTELIER

Dr. Chandana (Chandi) Jayawardena DPhil
President – Chandi J. Associates Inc. Consulting, Canada
Founder & Administrator – Global Hospitality Forum
chandij@sympatico.ca

First Impressions of Iraq

My first impressions of Iraq were positive. Upon arrival at Saddam International Airport, the opulence and modernity juxtaposed against the backdrop of a country rebuilding itself after a war. The warm reception and luxurious accommodations at Hotel Babylon Oberoi spoke volumes about the resilience and hospitality of the Iraqi people. The five-star standards of Hotel Babylon Oberoi, and facilities provided to my family at a corner suite facing Tigris River, were all positive. I was pleasantly surprised as these observations exceeded my expectations.

A tour of Baghdad for new managers of Hotel Babylon Oberoi arriving from Sri Lanka, during our second day, produced more pleasant surprises. A string of five-star hotels in Baghdad, managed by global hotel chains such as Sheraton, Le Meridien, Melia and Novotel, provided competition for Oberoi. Although wars always affect tourism negatively, wars also contribute to hotel revenues with new customers as military advisers from other countries, arm dealers, spies, mercenaries, international agencies, media representatives, reporters, journalists, etc. We were pleased to note that the best hotel in Baghdad was the 450-room Al Rasheed, and the best hotel outside Baghdad was the Nineveh Oberoi Hotel, a 262-room, five-star resort in Mosul overlooking the Tigris River. Both Al Rasheed and Nineveh Oberoi, were sister hotels of Hotel Babylon Oberoi.

The emergence of Iraq’s tourism and hospitality scene, with a plethora of international hotel chains vying for prominence, painted a picture of economic revitalization amidst the remnants of war. The three Oberoi hotels in Iraq managed a total of over 1,000 five-star rooms and Oberoi was the key player in re-building tourism in the post-war Iraq in 1989. Madan Misra, my boss, and the Oberoi Group (operator of 30 luxury hotels in six countries, with head office in New Delhi, India, founded in 1934), had good connections with the Iraqi government and the State Organization for Tourism in Iraq, which owned all hotels in the country.

Two of my Ceylon Hotel School colleagues, senior to me, worked at Al Rasheed. Nirmo Thambapillai was the Food & Beverage Manager for Banquet Operation, and Kamal Hapuwatte was the Training Manager. Another friend of mine (whom I met during an assignment at Muscat Sheraton in Oman in 1988 as the Guest Executive Chef for a Sri Lankan food festival), Priyantha Ratnasinghe, was the Assistant Financial Controller at Baghdad Sheraton. The camaraderie among colleagues from Sri Lanka added a comforting familiarity in an unfamiliar land. We met frequently during our free time.

When my wife and son joined me, they were warmly welcomed by everybody. My son, Marlon was only three years old and was the only child staying at the hotel. After he commenced going to the international school in Baghdad, every day when he returned from school, the staff inquired what he had learned. They often addressed Marlon and me as ‘Habibi’ (my dear or darling) and my wife as ‘Ainee’ (my eyes).

We soon realised that this type of loving terms are common in addressing each other in Iraq. People in Iraq are among the friendliest I have met during my travels to one hundred countries. After each welcoming handshake, most Iraqi men touched their chest expressing that the greetings came from heart. I loved that gesture so much, I practiced that from the time I settled down in Iraq, and in later years whenever I travelled to the Middle East for work and leisure.

The cultural diversity within Iraq, from the majority traditional Islamic customs to the cosmopolitan Christian communities, offered a multifaceted glimpse into the nation’s identity. Islam (approximately 55% Shia and 35% Sunni) was and still is the main religion in Iraq, and there was a Kurdish minority following the ancient religion Zoroastrianism. In 1989 most of the 1.5 million Christians (around 9% of the population) in Iraq lived in or around Baghdad.

They were far more westernized than other Iraqis. The Christian Iraqis generally provided good business to restaurants, bars, night clubs and casinos in Baghdad. The end of the war was also a period of celebration and enjoyment. It was good for the hotel and food and beverage businesses. I was surprised to see many beautiful Iraqi women dressed in western clothes and patronising the bars, night club and casino at Hotel Babylon Oberoi. Unfortunately, the Christian population in Iraq has shrunk to 1% of the current total national population of 47 million in 2024.

A get-together of Sri Lankan hoteliers in Baghdad, at my suite at Hotel Babylon Oberoi

Navigating Challenges

The transition from initial optimism to navigating cultural nuances brought forth unexpected challenges and a string of culture shocks in Iraq. From adapting to the ubiquity of firearms, to learning the rhythm of work interrupted by prayer times, each obstacle became a lesson in understanding and respect. I treated these challenges as opportunities to learn the local attitudes, aspirations, behaviour, beliefs, customs, and culture.

Violation of ‘No-Gun Policy’

A major culture shock for us was getting used to the fact that most men in Iraq openly carried firearms. During my orientation week, I was taken around Babylon Oberoi by Mohamed Abdullah, the Iraqi Human Resources Manager, and T. P. Singh (TP), Indian Assistant Food & Beverage Manager, who was my deputy. On seeing hundreds of numbered pigeon holes at the entrance to Githara Night Club, I inquired what they wee used for. “Acha! Mr. Jayawardena, those are for carefully storing surrendered guns by our patrons, until they leave the night club. As Iraqis have a habit of shooting their guns at air in celebration when happy and drunk, we have a no-gun policy at Githara,” TP explained. “We don’t want them to destroy our expensive Baccarat chandeliers imported from France,” he added with a cheeky smile.

When I asked him, “Do all our customers adhere to hotel’s no-gun policy at the night club?” he was honest in his answer: “All but one group – President Saddam Hussein’s eldest son Uday and his gang of murderous bodyguards, who come to Githara every Thursday night!” That warning reminded me that I was assigned the role of the duty manager every Thursday night till Githara closed around 4:00 am or until Uday Hussein was ready to leave.

Over-boiling in Kitchens

During my orientation in the kitchens, I was somewhat taken back to notice some kitchen staff not bothering to reduce flames in the hot kitchen during the prayer times. More religious employees simply stop work, irrespective of the stage of their cooking tasks, when the bells rang in the nearby mosques. It was an unwritten law that no one should give work directions to employees praying for 10 to 15 minutes at a time. Non-Islamic members of the kitchen brigade, diplomatically reduced fires gently to ensure there was no over-boiling and over-cooking during the prayer times. I quickly got used to that custom. It is essential that expatriates understand, accept, and respect local customs and culture, particularly relating to religion. They must also quickly learn to ensure that there are no interruptions to the flow of work and quality of products and services.

Being Kissed by Men

During my orientation, there was an important wedding at the hotel’s ballroom. The bride’s father was a minister in President Saddam Hussein’s cabinet, and we wanted to ensure that everything was handled exactly as requested by the minister. I showed up a few times at the banquet hall during thereception. Out of 500 invitees, about half were beautifully dressed women who all sat on one half of the hall. When they made a frequent loud and long, wavering, high-pitched vocal sound, I was baffled. Our Egyptian Banquet Manager, Altaf, realizing that it was a new experience for me, said: “Boss, that’s zaghārīt, an ululation to honour the new couple.”

The other half of the hall was occupied by males, most of whom smoked, and held a Misbaha (a string of 99 beads traditionally used during prayer). When the minister saw me he was in a happy mood. He hugged me and gave four kisses on my cheeks. I nearly pushed him away, but when Altaf quickly gestured me to reciprocate, I hugged the minister in return. After learning that men hugging each other is common in Iraq, I too became an expert at it. Understanding the importance of cultural sensitivity and adaptation is a key for success in a global career.

ithara Night Club at Hotel Babylon Oberoi

Removal of Saddam’s Twin Photograph

I was given a large office. My secretary was Fatima, a very polite young Iraqi lady with an office next to mine. My first impression of my office was that everything except my desk and chair were green, and there were two large, identical, black and white framed photographs of Saddam Hussein hung on two walls. I politely suggested: “Fatima, do you mind transferring one of these photos of His Excellency to another executive office?”

The rest of the day, I could not locate Fatima. She eventually returned after several hours later looking nervous and pale, and was speechless. When I inquired what happened to her, she signalled me to come out of the office, and whispered to me, “Mr. Jay, removal of a photograph of the President will be reported to the Baath party head office as a major insult and there will be serious repercussions to both you and me.” I immediately changed my mind and requested Fatima to forget about my suggestion and not to mention it to anyone. During my turn in Baghdad, every day I looked at those two large photographs. I got used to it and realised that Sadam Hussein was a handsome man.

Wire Tapped Offices

There were rumours among other expatriate managers that all our offices were wire tapped. On hearing that any discussion in any executive office of a hotel can be heard at the Baath party head office, I laughed saying that it can’t be true. However, I decided to be extra careful in the future. The undercurrent of surveillance and espionage added an element of intrigue to daily life, with the realization that conversations held within the confines of our offices might not be as private as initially assumed.

Al Rasheed Hotel in Baghdad

Spies at Apartments

When I asked TP about various plainclothed men keeping a close eye on hotel activities, but not acting as customers, I was surprised of his answer. “Acha! Mr. Jayawardena, those are secret police and at times, spies,” TP said in a relaxed tone. He had been in Iraq for a few years and knew the ropes. When I asked him whom they spy on, he said, “Us, the foreign managers.” Then he became a bit jovial, tapped on my shoulder in a friendly gesture, and said: “welcome to Baghdad, Mr. Jayawardena!” Soon I realised that there were spies everywhere. No one knew who was spying on whom. This was common in most countries led by iron-fisted dictators. The subtle yet persistent presence of secret police underscored the complexities of operating in a society under scrutiny.

Every week, Friday was my off day. Usually on Fridays my family went on full day outings or visited the Hapuwatte family living at the executive quarters of Al Rasheed Hotel. At their apartment we played cards, had a couple of drinks, had a home-cooked Sri Lankan meal, and spoke about our memorable Ceylon Hotel School years. On the first Friday we went out, when we returned, my wife said “Someone has been in our suite.

The books and magazines we left on the coffee table have been re-arranged! Can’t be housekeeping staff, as I have told them not to do cleaning work on Fridays.” On checking with the General Manager’s wife, we found out that it was the normal practice for Iraqi secret police to visit expatriate manager’s apartments when they are away and leave some clues to show us that they have visited! When my wife was upset about it, I told her: “Shani, don’t worry, unless we lost any of our belongings. When in Rome, do as the Romans do.”

Initial Optimism and Challenge in Iraq

Despite these challenges, I commenced my work optimistically. My senior team leaders in the food & beverage division agreed with me to organize regular food festivals, open new restaurants with exciting new menus, and do lots of training. I was able to motivate the team and win the support of our regular customers.

The collaborative spirit and innovative mindset fostered a sense of unity and purpose amidst uncertainty. Executive Chef O. P. Khantwal (OP) became my right-hand man while implementing our innovations for a new era. OP was a well-trained senior chef of the Oberoi Group and the first chef I worked with who had an MA degree qualification. OP knew the Oberoi culture very well and soon became a loyal advisor to me.

As my team was settling down and developing our new business plans, we were faced with a shocker. The bureaucracy and red tape in Iraq resulted in delays of the work permit process for new workers. We were asked by authorities to stop work until all work permit final approvals are received. As a result, we spent two unproductive weeks, without working. I decided to use that challenge as an opportunity to explore Iraq as a tourist.



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People’s mandate and judicial legitimacy

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BASL public forum held last Saturday

Sri Lanka is witnessing the dismantling of the culture of impunity that dominated public life for decades. This is happening through the courts, police investigations and legal process. It is not an easy task and requires strong leadership as it is generating strong resistance. The ongoing revelations about the nexus between politicians, including those at the highest levels, and criminal networks show that the government’s electoral mandate with regard to corruption and crime is now being translated into action through the legal system. The vote of the people at the last national elections was for a corruption free country and an end to the climate of impunity that had prevailed for decades. They voted for a system change that would replace impunity with accountability under the rule of law. They expected those who had looted the country and brought it to the point of bankruptcy to be held accountable through the due process of law.

The cases that are being investigated by the police, in tandem with the Attorney General’s Department, and adjudicated by the judiciary are based on hard evidence. Much of the evidence that is now receiving publicity had been available several years ago and had even entered the legal process. In the past those cases failed to reach fruition. Investigations lost momentum, prosecutions failed to marshal the available evidence and many cases were dismissed, some on technical grounds. Between 2019 and 2024, a total of 102 cases were withdrawn from the courts by the government authorities. The public knew, or strongly believed, that corruption and serious crimes had taken place. The inability to establish wrongdoing before a court of law and hold those responsible accountable created a climate in which political power appeared to provide protection from legal accountability.

A countrywide study titled Factors Guiding Voter Preference in Elections in Sri Lanka was commissioned by the National Peace Council prior to the 2024 elections under the European Union funded project Active Citizens for Elections and Democracy and conducted by researchers Dr Mahesh Senanayake and Ms Crishni Silva of the University of Colombo. It found overwhelming public support for accountability and good governance. While 93 percent of respondents identified resolving the economic crisis as their foremost electoral concern, an equally striking 83 percent said they prioritised candidates committed to fighting corruption. The mandate given to the government can, therefore, be interpreted to mean to restore integrity to public life and end the long standing culture of impunity.

Different Approach

Today, it can be seen that the police, the Commission to Investigate Allegations of Bribery or Corruption, the Attorney General’s Department and the judiciary are approaching matters of impunity in respect of corruption and crime in a manner that is markedly different from the past. Several persons who formerly occupied high office have now been subjected to due legal process and, in a number of cases, convicted after judicial scrutiny at different levels of the court system. This is an important difference from earlier years when cases involving politically prominent persons frequently failed to proceed or collapsed before reaching their conclusion. The strength of the present accountability process lies not only in the convictions that have been secured but also in the growing public confidence that no one is above the law. It is in this context that reports of a government proposal to extend by two years the retirement age of judges of the Supreme Court and the Court of Appeal have generated support from those who wish to see the present accountability process continue and opposition from those who see it as an attempt to influence the judiciary.

Many countries have increased judicial retirement ages in recognition of longer life expectancy and the value of retaining experienced judges. This has not only been limited to the judiciary but also the academia and the public service. However, the controversy in Sri Lanka is due to the context and as the proposal for an extension of the period of service of judges of the superior courts comes at a time when the courts are hearing politically significant corruption and criminal cases. The Bar Association of Sri Lanka has taken the lead in questioning the proposed constitutional amendment. The BASL has stated that it “notes with grave concern” reports that the government is considering increasing the retirement age of judges of the Supreme Court and the Court of Appeal. It has warned that extending the tenure of sitting judges at this point of time is likely to be viewed by the public as an attempt to interfere with the independence of the judiciary.

The main issue raised by the BASL is therefore one of preserving public confidence in the administration of justice. A discussion organised by the BASL also highlighted that this issue has implications beyond Sri Lanka. Representatives of the Commonwealth Lawyers Association and LAWASIA acknowledged that many countries have increased the retirement age of judges in recognition of greater life expectancy and the value of retaining experienced judges. Their concern was not with increasing the retirement age itself but with changing the tenure of sitting judges while politically significant corruption cases are before the courts. In such circumstances, even well intentioned reform could create a public perception that the judiciary is being influenced to take forward the government’s mandate in a partisan manner.

Maintain Confidence

The challenge before the government is to preserve two equally important objectives. The first is to continue implementing the people’s mandate to hold the corrupt and those responsible for grave crimes accountable before the law. The second is to ensure that nothing is done which could diminish public confidence in the independence and impartiality of the judiciary that is entrusted with carrying out that responsibility. The strength of the present accountability process lies in the confidence it has generated among the public that investigations, prosecutions and judicial decisions are being made according to law as in the convictions that have been secured. Sri Lanka has come a long way from the days when politically sensitive cases rarely reached a successful conclusion. It would be unfortunate if doubts regarding the independence of the judiciary were to overshadow what has otherwise been a significant institutional achievement.

In the face of the concerns expressed by the BASL, opposition political parties and international legal organisations, it would be prudent for the government to widen the discussion on the proposed amendment. If there is a compelling case to increase the retirement age of judges of the superior courts, that case should be placed before the public and parliament and debated openly. Such a constitutional amendment should not rest solely on the government’s parliamentary majority, even if it has the numbers to secure its passage. Simply utilising the numbers that the government on its own to make changes to the constitution will not increase its legitimacy or credibility. Those values will be strengthened if they were preceded by public consultation and supported across party lines in Parliament. Bipartisan political support can be expected from those in the opposition, of whom there are many, who have shown an inclination to practice responsible politics in the national interest.

The people voted not only to change a government but to change a system. They expected those who abused public trust to be held accountable through institutions that commanded public confidence. That expectation is beginning to be fulfilled. It should not be placed at risk by constitutional change that lacks broad public acceptance. If the government believes there is a compelling case to extend the retirement age of the judges of the superior courts, it should first make that case to the people and seek bipartisan support in Parliament with those in the opposition who are also sincere about anti-corruption and good governance. The challenge is to protect the independence of the judiciary while ensuring that no one is above the law. Overcoming this challenge is the surest way to make Sri Lanka’s transition from a culture of impunity to one of accountability a lasting one.

by Jehan Perera

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Intelligence-led governance: the strategic path to a sovereign nation

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In an increasingly volatile and interconnected world, the strength of a nation is no longer determined solely by the size of its military, the abundance of its natural resources, or the growth of its economy.

In an increasingly volatile and interconnected world, the strength of a nation is no longer determined solely by the size of its military, the abundance of its natural resources, or the growth of its economy. The true measure of national strength lies in the resilience of its institutions, the confidence of its people, the effectiveness of its governance, and its ability to anticipate and respond to emerging challenges before they become national crises.

The twenty-first century has introduced a security landscape that is far more complex than ever before. Nations today confront not only conventional military threats but also terrorism, organised crime, cyber-attacks, economic instability, disinformation, climate change, pandemics, energy insecurity, irregular migration, financial crimes, and geopolitical competition. These challenges are interconnected and demand integrated responses rather than isolated solutions.

To navigate this evolving environment successfully, every nation requires a shared strategic vision supported by strong institutions working in harmony. At the centre of this vision should be a modern, professional, and intelligence-led system of governance that enables informed decision-making, protects democratic values, and promotes sustainable national development.

A Shared Strategic Vision

Every successful nation should aspire towards a common national vision:

A Sovereign Nation Happy People Peaceful Society Prosperous Economy A Respected Global Partner

These are not independent aspirations but interconnected national outcomes. Achieving them requires every State institution to work collectively under a common strategic framework rather than as isolated entities pursuing individual objectives.

A sovereign nation is one that possesses not only secure borders but also strong institutions, economic resilience, social cohesion, and the confidence to make independent national decisions. Sovereignty today extends beyond territorial integrity to include economic security, cyber resilience, energy security, food security, environmental sustainability, and protection against external influence.

Good Governance: The Cornerstone

The foundation of every successful nation is good governance.

Transparency, accountability, integrity, professionalism, and efficient public administration create an environment where citizens trust their institutions and investors have confidence in the country’s future. Corruption, political interference, inefficiency, and weak institutions undermine national resilience and weaken sovereignty from within.

Good governance is not merely an administrative principle; it is a national security imperative.

When public institutions function efficiently, public services improve, economic opportunities expand, and social grievances diminish. This reduces vulnerabilities that extremist groups, organised criminals, and foreign actors often exploit.

The Rule of Law and Judicial Independence

An independent judiciary is one of the strongest pillars of democracy.

Justice must be administered impartially and without fear or favour. Citizens must have confidence that the law applies equally to everyone, regardless of social status or political influence.

Judicial independence strengthens public confidence, attracts foreign investment, and reinforces national stability. Investors are more likely to invest in countries where contracts are enforceable, disputes are resolved fairly, and property rights are protected.

Likewise, professional law enforcement agencies play a vital role in safeguarding public order. Intelligence-led policing, supported by modern investigative techniques, community engagement, and technological innovation, enables law enforcement to prevent crime rather than merely react to it.

Human Rights: A Strategic Asset

There is often a misconception that national security and human rights exist in opposition. In reality, they reinforce one another.

Respect for human dignity, equality before the law, freedom of expression, religious freedom, and constitutional rights strengthens national unity and social cohesion. Citizens who trust their institutions are more willing to cooperate with authorities, report suspicious activities, and participate in community safety initiatives.

Communities become the first line of defence against extremism, organised crime, and social unrest when mutual trust exists between citizens and the State.

Human rights should therefore be viewed not as obstacles to security but as essential components of sustainable national security.

Intelligence: The Strategic Nerve Centre

At the heart of modern governance lies an effective national intelligence network.

Traditionally, intelligence was associated primarily with military operations and counter-terrorism. Today, its responsibilities extend much further.

Modern intelligence supports political leadership by providing timely, accurate, objective, and actionable information that enables informed decision-making. It anticipates threats, identifies opportunities, and supports strategic planning across all sectors of government.

An effective intelligence system should be:

*  Predictive rather than reactive.

*  Preventive rather than investigative alone.

*  Integrated rather than fragmented.

*  Technology-driven rather than paper-based.

*  People-centred rather than institution-centred.

Artificial intelligence, big data analytics, cyber intelligence, financial intelligence, geospatial intelligence, satellite imagery, behavioural analysis, digital forensics, and open-source intelligence are transforming the intelligence profession worldwide.

Countries that fail to modernise their intelligence capabilities risk strategic surprise and reduced competitiveness in an increasingly data-driven world.

Intelligence Beyond National Security

Modern intelligence should no longer be confined to counter-terrorism or espionage.

Its role should extend to supporting national development through the protection of critical infrastructure, monitoring economic trends, securing supply chains, safeguarding maritime interests, protecting natural resources, and assessing climate-related risks.

Intelligence should assist policymakers in areas such as:

*  Economic planning

*  Public health preparedness

*  Disaster risk reduction

*  Cybersecurity

*  Energy security

*  Food security

*  Environmental protection

*  Artificial intelligence governance

*  Foreign policy

*  Investment protection

An intelligence-led government anticipates future challenges instead of merely responding after crises emerge.

Whole-of-Government Cooperation

One of the greatest weaknesses in many developing nations is institutional fragmentation.

Government agencies often collect valuable information independently but fail to share it effectively. This creates duplication, delays, and missed opportunities.

A National Intelligence Fusion Centre should integrate information from intelligence services, police, armed forces, immigration, customs, financial intelligence units, cyber security agencies, disaster management authorities, health services, and environmental agencies.

Such integration provides decision-makers with a comprehensive national picture and significantly improves crisis management and strategic planning.

Economic Prosperity Through Security

Economic development depends fundamentally upon stability.

Foreign investors seek countries where governance is predictable, corruption is controlled, contracts are enforceable, infrastructure is secure, and political stability is maintained.

An effective intelligence system quietly protects these conditions by identifying threats to investment, monitoring organised crime, preventing financial fraud, protecting critical infrastructure, and safeguarding strategic industries.

Security and economic development are therefore mutually reinforcing.

Investment creates employment.

Employment reduces poverty.

Reduced poverty strengthens social stability.

Social stability reinforces national security.

International Partnerships

No nation can successfully confront modern threats alone.

Transnational organised crime, cybercrime, narcotics trafficking, terrorism, money laundering, illegal migration, and environmental crimes operate across borders.

Regional and global intelligence cooperation has therefore become indispensable.

Information sharing, joint investigations, coordinated maritime surveillance, and collaborative cyber defence significantly enhance national capabilities while strengthening diplomatic relationships.

Strong intelligence supports effective diplomacy.

Effective diplomacy enhances trade, investment, tourism, education, and technological cooperation.

Ultimately, international confidence contributes directly to national prosperity.

The Relationship Between National Stakeholders

National success depends upon collaboration among all stakeholders.

Government provides leadership and policy direction.

The judiciary safeguards justice.

Law enforcement protects public safety.

The intelligence community provides foresight and early warning.

Civil society strengthens social cohesion.

Educational institutions develop future leaders.

The private sector generates investment and innovation.

International partners facilitate trade, cooperation, and knowledge sharing.

Citizens themselves remain the most important stakeholders.

When these institutions operate with mutual trust, shared objectives, and effective coordination, they create a resilient State capable of responding confidently to both domestic and international challenges.

The Strategic Path Forward

Every nation requires a long-term vision rather than short-term political agendas.

That vision should place national interest above partisan interests and institutional collaboration above bureaucratic competition.

The pathway is straightforward:

Good Governance Independent Judiciary Professional Law Enforcement Protection of Human Rights Effective National Intelligence Network Political Stability Investor Confidence Economic Growth Foreign Direct Investment Peaceful Society Happy People A Sovereign Nation

This strategic chain demonstrates that sovereignty is not achieved through military strength alone. It is the cumulative outcome of good governance, justice, intelligence, economic resilience, and public confidence.

The future belongs to nations that can anticipate change, adapt rapidly, and make informed strategic decisions. Intelligence must therefore evolve from being viewed solely as a security function to becoming a central pillar of national governance and development.

A modern intelligence network should serve as the strategic nervous system of the State—connecting governance with justice, justice with security, security with economic prosperity, and prosperity with international respect.

A sovereign nation is ultimately one where institutions are trusted, citizens are protected, rights are respected, opportunities are created, and decisions are guided by knowledge rather than assumption. When all stakeholders work in harmony under a shared strategic vision, the result is a nation that is secure, prosperous, peaceful, and respected on the global stage.

The challenge before every developing nation is therefore not simply to strengthen its security apparatus but to embrace Intelligence-Led Governance as a national philosophy—one that integrates good governance, rule of law, human rights, innovation, and strategic foresight into a unified framework for sustainable national development. Such a vision will not only safeguard sovereignty but also ensure that future generations inherit a nation defined by stability, prosperity, and enduring peace

By Mahil Dole, SSP (Rtd.)

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The perfect victim: How institutions respond

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Nils Christie

It has been almost two months since the judgement of Abeyasinghe v Tilakaratne and others by the Supreme Court. Since then, I have often been asked a simple question, which I, too, have asked myself. “Has anything actually changed?” My answer is both yes and no. Judgements can uphold the law, direct institutions and clarify principles. But they cannot, by themselves, change cultures.

I shall take the liberty of writing this piece because, in the weeks following the judgment, I have found myself reflecting less on the outcome of the case and more on what it reveals about our institutions. Yet institutions do not change simply because a court has spoken. They change only when they are willing to question long-held assumptions, reflect honestly on their procedures and practices, learn from their shortcomings and act decisively to foster a culture that places accountability at its centre.

The myth of the perfect victim

One such assumption is about the conduct of the Ideal or Perfect victim. The concept of the “ideal victim” was first articulated by the Norwegian criminologist Nils Christie in 1986. Interestingly, Christie was not concerned with identifying those most likely to become victims of crime. Instead, his question was who is most readily recognised and accepted by society as a “real” victim? Society is often more willing to extend sympathy and credibility to victims who fit a particular stereotype. According to Christie, the “ideal victim” is someone perceived to be weak and vulnerable, engaged in a respectable activity, in a place where they have every right to be, harmed by someone clearly viewed as “big” or “bad,” and, importantly, a stranger rather than someone they know. These characteristics continue to influence how victims are perceived today. Although we may not consciously apply such criteria, they often shape our instinctive judgments about who deserves to be believed.

In the context of sexual violence within universities, the assumptions surrounding the ideal victim quickly begin to unravel. Power relationships within universities are often complex, and professional relationships may have existed before the misconduct. The alleged perpetrator may not be a stranger but a lecturer, supervisor, colleague, or fellow student. The complainant may continue interacting with the alleged perpetrator because academic progression or employment leaves little choice. When a victim does not fit the mould of the “perfect victim,” attention shifts away from the conduct of the alleged perpetrator and towards the conduct of the complainant.

What should be kept in mind is that victims respond to trauma differently. Some report immediately; many do not. Some become emotional; others appear composed. Some resign from their workplace, while others continue to work because they have no realistic alternative or because they wish to confront the violence head on. Some preserve every piece of evidence; others delete messages simply because they cannot bear to see them again. Yet these perfectly human responses are often interpreted as reasons to doubt credibility.

Universities provide a particularly complex setting for this phenomenon. Most complainants do not initially seek justice. More often, they simply want the harassment to stop so that they can continue their education or employment in an environment where they feel safe. Sometimes victims make anonymous complaints, not because they wish to avoid accountability, but because anonymity provides the only sense of security they have. During preliminary inquiries/ fact finding processes, confidentiality can often be maintained. However, if the matter proceeds to a formal disciplinary process, complainants are usually required to reveal their identities. It is at this point that many decide not to proceed further, not because the harassment did not occur, but because the personal cost of pursuing justice becomes overwhelming.

Perhaps this should prompt us to ask a different question. Instead of asking why anonymous complaints exist or why complainants don’t come forward (sooner), should we not ask why so many complainants feel unsafe engaging with the institutional process?

The subject of scrutiny

When survivors do come forward, they frequently encounter another familiar phenomenon, victim blaming.

“Why didn’t you complain earlier?”

“Why didn’t you go to the police?”

“If you were sexually harassed, why are you still working there?”

“Why did you continue interacting with him?”

“The reason this happened is because you showed positivity towards him.”

“There is no smoke without fire.”

Although these questions appear different, they have something in common. They all examine the behaviour of the complainant. Very few begin by asking why the alleged perpetrator behaved in the way described. The familiar proverb, “There is no smoke without fire,” is often used to suggest that the complainant must have done something to invite the misconduct. Yet perhaps we have misunderstood where the fire lies. The fire is not the complainant’s behaviour. The fire is the conduct of the alleged perpetrator. The complaint is the smoke that finally becomes visible.

These responses also reveal another contradiction. If a victim complains immediately, some might question their motives. If they delay, the delay becomes the issue. If they resign, they may be described as unstable or unable to cope. If they remain in employment, their continued presence is taken as evidence that the misconduct could not have been serious or that it never had happened. If they show emotion, they risk being dismissed as irrational. If they remain composed, they may be accused of exaggerating. In truth, there is often no version of events in which a complainant can satisfy every expectation placed upon them. If our systems only work for the “perfect victim,” then they were never truly designed for victims at all.

The silence that speaks

The recent judgment also prompted me to reflect on another aspect of institutional culture, silence. Within academia, even discussing judgments concerning one’s own institution may be framed as bringing the institution into disrepute. Such framing places academics in an impossible position. Those who speak are sometimes portrayed as being disloyal or as failing to respect the institution they serve. Yet genuine respect for an institution should not require silence in the face of injustice. Universities are places that encourage academic freedom, critical inquiry, evidence-based reasoning, and intellectual debate. They should, therefore, be places where uncomfortable conversations are not avoided but embraced.

The relative silence surrounding the judgment in academia raises important questions. Does silence reflect satisfaction that justice has been served? Does it reflect concern about damaging the reputation of one’s university? Does it reflect uncertainty about whether difficult institutional conversations are welcome? Or does it reflect a real or perceived fear of professional consequences for speaking openly? These are questions that deserve thoughtful reflection.

Post judgement reflections

At the same time, my experience in the weeks following the judgment has also been one of hope. Individuals who have experienced different forms of abuse have quietly come forward to share their own stories with me. Some have sought legal advice. Others have simply wanted someone to listen. Their experiences remind me that judgments do more than resolve disputes between parties. They send messages to those who have remained silent, that seeking justice remains possible. Perhaps that is one answer to the question I posed at the beginning of this article. Has anything actually changed? For some victims, I believe the answer is yes. A judgement can restore hope and encourage those who had previously felt that their voices would never be heard.

Yet judgments alone cannot erase trauma, restore lost years, or undo the personal and professional consequences that many victims endure. Courts can interpret the law, but they cannot, by themselves, transform institutional culture. Culture changes only when institutions and university communities are willing to learn from judgments rather than merely comply with them. It changes when realities of power imbalances are recognised, when credibility is assessed through evidence rather than stereotypes, and when the question “Why did the victim not come forward sooner?” is replaced with “What conditions made it so difficult for the victim to come forward?” Ultimately, the true value of a judgement lies not only in the orders it makes, but also in the conversations it inspires and the institutional self-reflection it demands. Whether anything truly changes will not depend on the judgement itself, but on whether institutions have the courage to learn from them.

(Udari Abeyasinghe is attached to the Faculty of Dental Sciences at the University of Peradeniya)

Kuppi is a politics and pedagogy happening on the margins of the lecture hall that parodies, subverts, and simultaneously reaffirms social hierarchies.

by Udari Abeyasinghe

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