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Social media rant investigated

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Sri Lanka Tourism ensures trade service standards

Sri Lanka Tourism on inquiring deeply into, the widely circulated YouTube video by a US Tourist, claiming that his pre-booked rental vehicle not being available on arrival at the Bandaranaike International Airport led him in frustration to cancel his tour of the Island and return to Istanbul, finds that the passenger didn’t make any effort to contact the car rental company on arrival in Sri Lanka.

Recognizing the importance of ensuring that every single visitor to the country is warmly welcomed and treated to the high standards of visitor expectations and leave with memorable experiences that Sri Lanka Tourism is proud of, an in-depth inquiry was carried out. In a detailed report from the car rental company it is stated that the booking for transportation had been made via a third-party website and was in fact for the 6th of October 2021 and not the 7th of October 2021, on which date Mr. George, the tourist, arrived in the country. The inquiry revealed that the car rental company had sent a representative who had spent the day within the airport on 6th October, awaiting the traveller and had gone back to the base station which is located just 5 minutes from the airport terminal.

Tourism industry veterans find it strange that a visitor fluent in English, on arrival, did not contact the car rental company, from which he had booked transport which also has a vehicle station within five minutes from the airport terminal, and request for an alternative vehicle or in any other way try to request assistance from within the airport. The visitor also had the opportunity to speak to any one of the staff of the car rental companies, that have counters that are manned 24 hours, for the convenience of visitors arriving without prearranged transport and who would have gladly assisted him to proceed to his chosen accommodation and location. The irony is this visitor seems to be a seasoned traveller coming from San Francisco via Mexico City, Cancun, Istanbul and Maldives to Sri Lanka.

Nevertheless, Sri Lanka Tourism has taken due note of this complaint and urges industry partners and stakeholders of the importance of keeping their teams refreshed on service standards and work ethic that we must always deliver to, both local and foreign, travellers an experience that is in keeping with their expectations.

On 1st October Sri Lanka Tourism announced a relaxed, bubble free experience for fully vaccinated travellers arriving in the country with a negative PCR test taken 72 hours prior to embarkation. It was also announced that unvaccinated children travelling with vaccinated parents below the age of 12 years will not require an on-arrival PCR test. This ease in protocols has created a surge in interest in Sri Lanka as a destination of choice which has resulted in an increase in arrivals.

Sri Lanka Tourism is committed to creating an environment where travellers leave with memorable experiences yearning to return to the Island. Now the country is open to international visitors with all industry stakeholders poised and ready to welcome travellers to Sri Lanka — a destination long known as a treasure trove of possibilities waiting to be discovered.

(Sri Lanka Tourism)



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USA–Sri Lanka Chamber of Commerce plans New York campaign to promote Tourism and Business

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The initiative will provide Sri Lankan businesses with a vital platform to introduce their products and services to the American market

Timing aligns with national policy discussions

By Sanath Nanayakkare

The USA–Sri Lanka Chamber of Commerce is exploring an innovative promotional initiative to showcase Sri Lanka’s tourism, cultural heritage, and commercial opportunities in the heart of New York City during the upcoming Christmas and holiday season.

The proposed campaign aims to bring Sri Lanka’s unique identity to one of the world’s most internationally recognized cities through a mobile digital billboard featuring high-quality photographs and videos highlighting the island’s natural beauty, rich heritage, and diverse commercial offerings. Designed to capitalize on New York City’s significant holiday-season foot traffic, the initiative will reach American consumers, international tourists, and potential business partners.

The digital showcase will feature pristine beaches, scenic mountains, waterfalls, tea plantations, wildlife, ancient cities, Buddhist heritage, traditional arts, authentic cuisine, and modern attractions, positioning the country as a premier international travel destination. An interactive QR code linking to comprehensive tourism information will also be incorporated, allowing viewers to directly explore travel opportunities.

Beyond destination promotion, the initiative provides Sri Lankan businesses with a vital platform to introduce their products and services to the American market. Enterprises representing Ceylon tea, spices, food products, gems and jewellery, apparel, handicrafts, wellness, hospitality, and tourism will have the opportunity to showcase their brands alongside the broader national campaign.

The Chamber notes that this effort will be particularly beneficial for small and medium-sized enterprises (SMEs) seeking greater international exposure, brand recognition, and commercial partnerships in the United States. By integrating tourism promotion with commercial visibility, the project aims to strengthen Sri Lanka’s international image while supporting trade, investment, and business development.

Operating under the central message of “Discover Sri Lanka. Experience Sri Lanka. Visit Sri Lanka,” the campaign presents the island as a destination defined by natural beauty, cultural richness, distinctive products, and entrepreneurial potential. More information on the initiative is accessible at www.usaslcc.org.

Tourism sector stakeholders have welcomed the move, noting that private-sector-led initiatives of this nature bypass cumbersome bureaucratic procurement procedures and complex tender processes typically associated with state-run promotional campaigns abroad.

The timing aligns with recent national policy discussions regarding tourism promotion. Participating in a Fireside Chat at the inauguration of the Sri Lanka Economic and Investment Summit 2026, organized by the Ceylon Chamber of Commerce, President Anura Kumara Dissanayake emphasized that a proper procurement mechanism needs to be established before acquiring tourism promotional concepts, recommending a performance-based system where agencies are compensated according to verified growth in tourist arrivals.

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Seylan Bank partners Colombo Motor Show 2026 as official banking and leasing partner

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For 10th consecutive year

Seylan Bank PLC, the Bank with a Heart, has reaffirmed its commitment to supporting Sri Lanka’s automotive industry by partnering with the 20th edition of the Colombo Motor Show 2026 as the Official Banking & Leasing Partner for the 10th consecutive year. This makes Seylan Bank the longest-standing partner of the Colombo Motor Show, further reflecting its longstanding association with one of Sri Lanka’s most prominent automotive exhibitions. The four-day exhibition is scheduled to take place from 20th to 23rd November 2026 at the Bandaranaike Memorial International Conference Hall (BMICH), marking the first time the Colombo Motor Show will be held as a four-day event.

As one of Sri Lanka’s leading international motor and motor accessories exhibitions, the Colombo Motor Show will bring together vehicle enthusiasts, prospective buyers, industry professionals and automotive service providers. The 2026 edition is expected to feature over 200 trade stalls covering motor vehicles, accessories, spare parts, lubricants, tyres, batteries, leasing facilities and other motor-related services.

Through its continued partnership, Seylan Bank will showcase a comprehensive range of financial solutions designed to support customers in meeting their personal and business needs, with a particular focus on Seylan Leasing facilities. Visitors to the exhibition will have the opportunity to receive on-the-spot leasing evaluations and expert guidance from Seylan Leasing Specialists, helping them explore vehicle financing options conveniently during the event.

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WCIC sharpens focus on scaling women-owned businesses

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WCIC Office Bearers

The Women’s Chamber of Industry and Commerce (WCIC) is sharpening its focus on helping women entrepreneurs move beyond business creation towards sustainable growth, as it expands its membership, partnerships and advocacy footprint.

WCIC Chairperson Gayani de Alwis, concluding her second tenure, highlighted the Chamber’s efforts had increasingly centered on creating pathways for women to translate entrepreneurial ambition into viable enterprises and, importantly, build those businesses for the longer term.

“Ultimately, our impact is not measured by the number of programmes we conducted, but by the women whose businesses grew, whose voices became stronger, whose horizons expanded and whose contribution to the economy became greater,” she said addressing the WCIC 41st Annual General Meeting (AGM) held on 22 September for which the Chief Guest was Canadian High Commissioner to Sri Lanka and the Maldives Isabelle Martin.

The focus has included a special initiative for female university students with an entrepreneurial mindset, regional chapter initiatives in the Northern Province, capacity-building programmes and the inaugural ‘Beyond Ramp Up’ workshop.

The Chairperson said these initiatives were designed to move women “from aspiration to enterprise, and from enterprise to sustainable growth”, signaling a broader focus on strengthening the progression of women entrepreneurs beyond the initial stages of business formation.

WCIC recorded a 20 percent increase in membership during the period with membership crossing 460 and expanded its ecosystem through a series of strategic partnerships.

Internally, WCIC moved to strengthen its governance framework, revising its Articles of Association to ensure regulatory compliance and introducing a Code of Conduct and Board self-assessment. Clearer organisational roles, job descriptions and performance targets were also introduced as part of efforts to strengthen accountability and professionalise its operations.

Reflecting on her tenure, the Chairperson said the period had been about building a stronger, more connected and professionally governed organisation, while converting its wider ambitions into tangible opportunities for women in business.

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