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TAKING A CAREER GAMBLE – Part 46

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ONFESSIONS OF A GLOBAL GYPSY

By Dr. Chandana (Chandi) Jayawardena DPhil

President – Chandi J. Associates Inc. Consulting, Canada

Founder & Administrator – Global Hospitality Forum

chandij@sympatico.ca

When I returned to my office at John Keells head office in Colombo, I was eager to share my experiences and lessons learnt in Hong Kong as the Guest Executive Chef for a large Sri Lankan and Maldivian food festival. Based on my recent experience, I prepared a detailed checklist for organizing future food festivals, which I shared with my team. This checklist was very useful when I got opportunities in later years, to organize large Sri Lankan food festivals in Asia, the Middle East, South America and the Caribbean. It is always helpful when checklists for the future are prepared when the relevant and recent experience is still fresh in mind.

Organizing large banquets and food festivals within the respective hotels under the same roof is easy. Outside catering done away from hotels is more challenging. I considered organizing a large food festival in another country as the ultimate challenge in catering. Everything had to be planned in detail, based on research focusing on the scarcity of special ingredients, logistics and support in the hosting country.

Guest Lectures

One day in 1981, Francis Dilip De Silva, a Lecturer of the Ceylon Hotel School (CHS) called me. “I teach Food and Beverage Operations to the fourth and final year students at CHS. Our students would benefit from your experience. Could you kindly give a guest lecture at CHS?” I felt honoured with that invitation and confirmed a mutually convenient time slot for a two-hour lecture. I prepared a lot for this first-ever lecture that I delivered in my life. I spoke about the practical aspects of organizing successful events at resort hotels, and this lecture was well received.

After that guest lecture, Dilip hosted me for lunch at the training restaurant of CHS, which was located at Park Street in Colombo two at that time. A few of my friends were working as lecturers at CHS, including a couple of my batch mates who excelled in their studies. However, none of them had ever invited me to the CHS as a guest lecturer. I wondered if the reason was my poor academic performance during my student years at CHS from 1971 to 1974.

When Dilip became more familiar with me, he said, “To be very frank with you Chandana, I was warned by a few of the other CHS Lecturers that I was taking a risk inviting you to speak to the final year students. They told me that you were one of the worst students at CHS!” After a pause, Dilip added, “I then consulted Mrs. Pearl Heenatigala, the Principal of CHS, who told me to go ahead and invite you as you have done very well in the industry.”

On Dilip’s further requests, I did a few more guest lectures. I simply spoke about practical things I did in the industry, rather than using material from outdated textbooks written by academics without much industry experience. I delivered guest lectures about my recent experiences in training hotel staff, dealing with village problems, innovative guest relations, taking over management of hotels, opening restaurants, and organizing food festivals. I also shared my newly prepared food festival checklist with the students. Students truly loved my series of guest lectures and wanted more. I began enjoying lecturing.

A Surprising Job Offer

One busy morning while multi-tasking some urgent, operational matters of a few of the Keells hotels, as their Manager – Operations, my phone rang. It was Mrs. Heenatigala. “Chandana, I hear some great comments from our students about the ten guest lectures you have delivered at CHS on an honorary basis. Knowing how busy you are at Keells, I am very thankful to you and appreciate the time you devoted to give practical tips to our students.”

She then said, “We desperately need professionals like you to teach industry best practices at CHS. Would you like to join CHS as a full-time Lecturer?”. I was pleasantly surprised by her question. As a former student who was nearly expelled from CHS nine years earlier for very poor academic results during my first year, this was music to my ears.

The next day, I met Mrs. Heenatigala at her office. She had been involved in tourism in different capacities long before 1965, when it was first identified as an industry with potential for becoming a major, foreign exchange earner and employment generator for Sri Lanka. She was a pioneer of the industry within the public sector. In addition to being the Director / Principal of CHS, she was also one of the two Deputy Director Generals of the Ceylon Tourist Board. In that role she deputized the CEO of Tourism in Sri Lanka. She was extremely charming and had a visionary outlook. I liked her personality and she seemed to regard me very highly.

After some tea and a friendly chat, she made an offer to me, but I was not impressed with the salary scale for CHS Lecturers. “Madam, this offer of yours is exactly half of what I earn at John Keells. I simply cannot accept it.” She then explained that CHS salaries are tax free and lecturers usually get valuable overseas scholarships. I thanked her, but declined the offer.

A couple of days later, Mrs. Heenatigala called me again. “In consultation with the Chairman and the Director General of the Ceylon Tourist Board I have found a solution! We will match your current take home salary at John Keells by hiring you at our highest level – as a Senior Lecturer. This position is at the same grade as a Director of the Ceylon Tourist Board.” I was impressed. “Madam, please give me a few days to think about it.” I told her.

All the teaching staff at CHS were older than I. They were Assistant Lecturers or Lecturers. In the history of CHS for 16 years since its inception in 1965, only two Lecturers had been finally promoted to Senior Lecturers after teaching at CHS for 10 years. They were both five years my senior, had postgraduate qualifications/training in Germany and Austria and were my Lecturers when I was a student at CHS.

My wife did not think that leaving a senior managerial position at the head office of the largest group of companies in Sri Lanka to accept a government job was a good idea. “You will not have a company car, free gas and a good benefit package similar to what we currently have from John Keells Group”, she cautioned me. I thought differently and believed that, at times, one has to follow your heart and do things that will give greater satisfaction and sense of fulfilment. I considered that rich and diverse experiences were far more important than money and benefits.

When she realized that I was passionate about teaching, my wife said, “OK, let’s check your horoscope and consult a few astrologers.” Although that was a common practice for a majority of Sri Lankans in deciding on important changes and life decisions, I did not believe in fortune tellers. However, to keep my wife happy, I agreed to consult one famous fortune teller she recommended. He was well-known as ‘The Finger Tip Astrologer’.

The Fortune Teller

When my wife took me to meet ‘The Finger Tip Astrologer’ in Colombo five, I was surprised how crowded his waiting area was. He probably was the most popular and reputed fortune teller in Sri Lanka at that time. After an hour of idling, I was getting bored with the long wait and my wife was getting annoyed with my jokes and pranks while waiting for our turn. “Please be serious and don’t joke when we are called to his office.” she warned me.

Finally, when it was our turn, the old astrologer looked sharply at my face, fingertips, palm, and the horoscope. He said, “What a lucky man! Most of your life you have gotten things for free.” When I laughed at that comment, he felt that I was being sarcastic, and wanted to prove to me that he was right. He then said, “Young man, you did not spend any of your money to buy all of the items you are wearing today. That gold chain and the watch, your shirt, the pair of trousers, the belt and the pair of shoes, all are presents given to you!” He was correct.

He added, “even the car you drove to come here today is not yours, someone else pays for everything. All of the houses you lived in your whole life and are living in today are free for you. Free food and no rent. Am I correct?” I stopped smiling and under my breath said, “Yes, Sir. You are correct.” Now that he earned my attention and respect, he commenced predicting about the future. “Very soon, you will return the car you drove today to the owner, but someone else will present you with a car immediately after that. No worries.”

“Today, you have come to consult me because you wish to make a decision about a new job and a major career change. Don’t worry. Accept the new offer you have. This new job will open many exciting doors for you. Because of the experience you will gain in this new job, for the rest of your life you will have two options of careers. Accept the offer!” My wife and I were speechless as we were totally baffled. How could he know all of this? However, when the astrologer made his final prediction for my future, I could not help but respectfully disagree with him.

The astrologer further predicted that very soon I would commence studying and would never stop studying for various degrees and professional qualifications. He identified me as a late developer who will become a lifelong learner. “Sir, all of what you said before is accurate. However, I must tell you that your final prediction is wrong! When I graduated from CHS seven years ago, I decided that I would never ever touch a textbook or study for any examination for the rest of my life. I am a bad student and simply hate studying!” I told him. “Wait and see, I give you three months to commence a lifelong journey of higher education and learning. You will do well.” He made his concluding comment with a grin.

The same day, I signed my contract at CHS and gave notice to John Keells. My resignation shocked many well-wishers who thought that I would have a very bright future at John Keells Group. In spite of their disappointment, my Director, Bobby Adams and the Group Chairman, Mark Bostock gave me excellent testimonials. Mr Bostock wrote, “We will miss Chandana, but I am happy that in his new position, he will be able to make a significant contribution to prepare future generations of managers for the hotel industry.”

On my last day at John Keells, after a quick round of goodbyes, I returned the keys to my company car and came home with my father-in-law, Captain D. A. Wickramasinghe in his Keells company car. After coming home, he told me, “Go to the front driveway and enjoy your 28th birthday present from Ammi and I, which has arrived two months in advance!” There was a nice, old English car parked in the driveway. It was a 1955 Riley with the original wooden interior panels, and the rest upgraded recently with a beautiful, bottle green colour. The fortune teller was right in his first prediction.

Exactly 10 years after my joining CHS as a first-year student and seven years since I had graduated, I returned to CHS, now as a Senior Lecturer. One of my former bosses and five years my senior at CHS, France-trained Indrapala Munasinghe also joined CHS on the same day as a Senior Lecturer. On arrival at CHS we were snubbed by the only other CHS Senior Lecturer at that time. I clearly felt that he was unhappy to accept me as his peer.

After a quick orientation, Mrs. Heenatigala wanted to have a one-on-one discussion with me. “Chandana, I have a challenge with some of the senior members of the teaching staff, who strongly feel that you are not qualified to be appointed as a Senior Lecturer”, she said. I was quick to say, “That’s too bad for them. I cannot go back to John Keells as I have resigned from their employment!” She then said, “I have a solution. Don’t start teaching yet. We will arrange for you to obtain a postgraduate scholarship as soon as possible. Until then, just spend your time observing at other’s classes and labs.”

An ILO & UNDP Fellowship

My next formal meeting with the CHS Principal was held just before Christmas. That meeting was very different. She happily announced, “I have a great Christmas present for you, Chandana. I managed to arrange an excellent fellowship in Hotel and Catering Training and Teaching for you in four European countries over a period of over three months starting early January, 1982. This is a prestigious, fully-paid fellowship funded and arranged by the United Nations Development Program (UNDP). Your first five weeks will be at a high level ‘Training Methodology’ study program at the Turin Centre – the professional training and education arm of the International Labour Organization (ILO).”

As my wife was unhappy to be separated for three months, I successfully negotiated with Mrs. Heenatigala and obtained her permission for my wife to travel with me to spend the whole fellowship period in Europe, provided that I pay her travel fare. We planned our trip with study programs in Italy, Switzerland, Scotland and England. In between the official stops, we managed to travel by ship and train to eight other European countries with quick visits to meet with a few relatives, CHS colleagues, friends and former guests of Hotel Ceysands and Hotel Swanee.

We had a great time, but I had one challenge. I was compelled to study hard, do educational assignments and pass examinations particularly at the Turin Centre in Italy, ILO headquarters in Switzerland and the University of Surrey in England. Strangely, I ended up enjoying those study programs and examinations. I decided to do further studies soon after the fellowship ended. My lifelong learning journey which commenced in 1982, never ended as I embarked on back-to-back study programs in a variety of subjects in different countries over the next forty years. The fortune teller was indeed right in his final prediction.



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‘Lord Edgware Dies’

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It has been some time since I read an Agatha Christie, the plot of which I cannot remember. So, I was delighted to find on the shelves of a friend Lord Edgware Dies, which I had a vague memory of, but no certainty about who had done it.

When I read it, I found that my memory of who was probably the killer was correct, but I could not be certain and the red herrings Christie threw in were so diverting that until almost the very end I wondered if I had been wrong.

The plot is very simple. Jane Wilkinson, who is married to Lord Edgware, tells him that she is desperate for a divorce since she is in love with a very proper Anglo-Catholic peer, Lord Melton, but Edgware refuses to divorce her. She asks Poirot to talk to him, which he does, and is surprised to find that Edgware has told Jane he is prepared to give her a divorce. This was, after he had categorically refused, through a letter, which Jane said she had not received.

That night Edgware is murdered, after Jane had been to see him, or so the butler said, and also Edgware’s secretary. But Jane had been that evening at a grand dinner many miles away, where a dozen fellow guests could swear to her presence.

There was a solution however to the mystery of two Jane Wilkinsons, namely a skilful impersonator called Carlotta Adams who, in the opening chapter had impersonated Jane Wilkinson, who had also been at the performance. But when Poirot goes to see her, he finds that she had been found dead on the morning after Edgware had been killed, of an overdose. And in her bag was a gold case, with a strange inscription, that contained the drug, along with a pair of pince-nez.

Her maid said she had written a letter to her sister in America and posted it the previous night. Poirot asks Inspector Japp to get the letter, and a transcript is received from America, and in it the name of Edgware’s nephew Ronald Marsh is mentioned; he had taken Carlotta to dinner after her performance, with which the book opens, and had then set her a challenge. Japp arrests Marsh, but Poirot is not happy and asks for the original of the letter, which the sister sends him. That shows that a page is missing, and the tear is obvious, though that raises the question as to why it had not simply been cut.

Matters are further complicated by the fact that Marsh had gone in a taxi to the Edgware house, along with Edgware’s daughter Geraldine, in the interval of an opera which had previously seemed to provide them with cast iron alibis. Geraldine had gone in to fetch her pearls so that Marsh could raise money he needed, and thus had an opportunity to kill Edgware, as did Marsh, for the driver said he had got out of the taxi while waiting and gone into the house.

Agatha Christie

Marsh explained why he had gone to the house on the night of the murder as having followed Bryan Martin, an American actor, who had been in love with Jane, whom he saw go into the house with a key. But there was no one visible when he entered, and Geraldine almost immediately came down and they left together. And Martin too has become an object of suspicion to Poirot, for he had been to see him before the murders were discovered with a story of being followed by a man with a gold tooth – a story Poirot immediately realized was false when he was asked how old the man was, and was told he was young, for young people did not have gold teeth.

A heap of French money Edgware had got for a trip to Paris was missing, but since Marsh had no need for it after his cousin’s offer of help, Poirot deduces that it must have been taken by the butler, who has disappeared. Christie has stressed that he is astonishingly handsome, unusual in a butler, and Poirot notes a resemblance to Martin, so he thinks the mysterious man going into the house must have been him.

Incidentally, later Poirot assumes that Edgware’s change of mind was because he was involved in some scandal, and I believe Christie intends us to see the cause of this in his handsome butler, though this is not specified.

Meanwhile, Poirot has asked Japp to find out the provenance of the case found in Carlotta’s handbag, and it turns out to have been made in Paris, specially commissioned, and collected by a woman with pince-nez.

But then another murder occurs—that of another guest at the grand dinner, which provided Jane with her alibi. The victim is an actor who had been bemused when Jane, at a lunch, thought the Judgment of Paris referred to the city. He told Hastings he wanted to see Poirot, but was killed before he could get to the appointment. Poirot had rushed there when told about his request, but it was too late.

Meanwhile, Poirot has tried out the pince-nez on Edgware’s secretary, but she could not see through these. It was only a chance remark heard outside the theatre that led him to try them out on Wilkinson’s maid Ellis, a spare pair that had been appropriated for the night of the murders.

Poirot then lays things out, having summoned Martin and told him that he probably suppressed Edgware’s letter, as he had been dropped by then and he did not want Jane to marry another. But after teasing Martin, Poirot says that Jane was in fact the murderer, and she got Carlotta to impersonate her at the dinner while she went to the house and killed her husband. After meeting Carlotta later and checking with her through a call that she had not been rumbled, Jane had gone ahead with the murder – she put veronal into her drink and the case with veronal into the handbag. She forgot to take out the pince-nez she had used earlier to imitate an American. Carlotta had registered as the American in a hotel and Jane had gone to see her, and there they exchanged identities. After seen the letter, she made use of it by tearing off the page that referred to her, and the S of She, so that the person who had challenged Carlotta to impersonate her seemed to be a man.

There is a coda in which Jane, condemned to death, writes to Hastings, still full of pride at her ingenuity hoping she will be remembered.

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Desilt reservoirs, learn from our ancient irrigation systems

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Polgolla

by Prof. O. A. Ileperuma

Silting of reservoirs is a major problem today affecting our hydropower production and irrigation systems. The main Mahaweli reservoirs are silted to a considerable extent reducing the water holding capacity of them. Due to poor soil management practices, floodwaters deposit large amounts of silt in these reservoirs. When the Polgolla reservoir was fully drained about two years back, one could see mountains of silt in the lower reaches of the reservoir. A rough estimate is that 50% of the total capacity of these reservoirs has been lost to siltation. This is a serious issue which affects not only power and agriculture but also flood control.

Our ancient irrigation systems ensured that desilting of reservoirs took place under royal decree where all users of the reservoirs were ordered to carry out desilting of reservoirs during the dry season. The clay thus collected was used in making bricks for the construction of great stupas which dot the landscape of our ancient kingdoms. This ensured that the reservoirs had their full capacity filled with water for the next cultivating season. Our ancient kings were clever enough not to construct reservoirs by blocking main rivers such as the Mahaweli. A classic example is the Minipe left canal where they tapped only the surface water of Mahaweli. Even the bigger tanks such as Nuwara Wewa and Parakrama Samudraya were fed with minor rivulets. There were also other ingenious features in the cascade irrigation systems built by the ancient kings, such as mud sluice canals and forest reservations between the reservoirs in the cascade system. These reservations helped trap silt and remove excess nutrients, which could otherwise contribute to increasing salinity as water flowed from one reservoir to another.

Victoria

Moragahakanda

A classic engineering marvel is the former Yoda Ela, which carries water from Kalawewa to Nuwara Wewa and Tissa Wewa. It is 87 km long although the straight distance between these points is only about 40 km. The gradient of this canal is about 10 cm per km or 6 inches per mile. Yodha Ela functions as a moving reservoir and feeds about 4,600 hectares of paddy lands. It is a winding canal with about 120 smaller reservoirs on its way. It was constructed during the reign of King Dhatusena around 459 AD and later expanded by King Parakramabahu by connecting more reservoirs to the network. Unfortunately, during the Mahaweli project our modern-day engineers constructed a concrete canal replacing the winding path of this Yoda Ela also called Jaya Ganga. This effectively removed the ability of the old Yoda Ela to remove silt and nutrients. The bank of this Ela has wet zone trees such as jak and areca nut growing well. They take up the nutrients from the flowing stream making the water suitable for irrigation later.

Ancient Mesopotamian civilisations depended on dams constructed along the two main rivers, Euphrates and Tigris. After continuous irrigation of their fields over several thousand years, salinity of the irrigated lands increased making them unsuitable for agriculture. People died due to famine and this clearly illustrates the danger of blocking main rivers for agriculture. There is scientific evidence that the salinity of paddy soils in the Mahaweli C area is increasing.

We saw the devastation caused by Cyclone Ditwah. The sluice gates of the Kotmale Reservoir were opened, and Kandy and Peradeniya were flooded. If the reservoir had had greater storage capacity, couldn’t the opening of the gates have been delayed? This may not be an argument that modern-day engineers would readily accept, and I am not an irrigation expert. These ideas may well be naïve. But most of us tend to think of reservoirs mainly in terms of hydropower generation and irrigation, while their role in flood control receives much less attention. The question therefore deserves serious consideration. Could restoring lost reservoir capacity through desilting help improve our ability to manage extreme rainfall and reduce flood risks?

Desilting our reservoirs should be considered a national priority.

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Losing out to Ethiopia

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From Trailblazer to Tailender

Export diversification – Missing the wood for the trees – Part III

by Gomi Senadhira

In Sri Lanka, the word “Ethiopia” is often used as disparaging slang to describe individuals or areas experiencing extreme poverty, starvation, or severe economic hardship. This linguistic habit originated in the 1980s with the Western media coverage of the devastating Ethiopian famine of 1983-85. That media coverage shocked the world but also left an outdated and offensive global stereotype that the country is permanently starving. Much has changed since then. By now, with an annual growth rate of around 9%, it is the fastest-growing economy in sub-Saharan Africa. Ethiopia has also emerged as a highly competitive exporter and is challenging not only its competitors in the region but also countries like Sri Lanka. This article is on how Sri Lanka has lost ground to Ethiopia (and a few other countries) in the GCC markets for agricultural and floricultural products.

Sri Lanka – A Pioneer in the Agriculture and Floricultural Market in the GCC

As discussed in Part II of this article, by the mid-1980s Sri Lanka had established a strong foothold in the GCC’s fruit, vegetable, and floricultural market. Geographical proximity and well-established shipping and air links gave Sri Lanka a strong comparative advantage over Southeast Asian and African nations. Thailand, Vietnam, and Kenya were not even in the market. At that time, Ethiopia was experiencing (as BBC news reports described) “a biblical famine”.

The market was not very large, but it was lucrative and growing. Trade Minister Lalith Athulathmudali as well as the Chairman of the Export Development Board, Victor Santiapillai, who visited Kuwait (and the GCC countries), recognised the market potential for these products and encouraged us to continue with our work. The minister was particularly keen to further develop links between the market for these products, exporters, and his Export Production Villages (EPVs). So, it was becoming a successful case not only for export diversification but also for transferring gains from exports directly to rural households.

From Trailblazer to Tailender

As a result, even by the beginning of this century Sri Lanka had a larger market share than most of its competitors from Asia or Africa. But since then, our competitiveness has weakened significantly. The tables below provide a comparative snapshot of Sri Lanka’s performance vis-à-vis Thailand, Vietnam, Kenya and Ethiopia in the GCC market for vegetables, fruits and floricultural products. As illustrated therein, in 2001 Sri Lanka was ahead of Thailand, Kenya and Ethiopia in this small but rapidly growing market. Since then, we have fallen behind Thailand, Kenya and many other countries in that lucrative market. If this trend continues, Sri Lanka will fall behind Ethiopia within the next few years. (See Table 1)

In the GCC market for vegetables (covered in HS chapter 07), Sri Lanka was ahead of most other competitors in 2001. As illustrated in Table 1 , Sri Lanka had failed to develop this market, while Thailand, Kenya, and even Ethiopia had very efficiently increased their market shares. The GCC is a market to which Sri Lanka can supply some vegetables, like cabbages, by sea. It appears Sri Lanka had also failed to exploit this mode of supply.

We can see a similar trend in the market for fruits. Vietnam, Kenya, and Thailand have emerged as major players, while exports from Sri Lanka have staggered on slowly. In this segment, Vietnam has emerged as a leading player during the last twenty years and the GCC imports from Viet Nam have shot up from US$44 thousand in 2001 to US$346 million by 2024. In part one of these articles, I discussed the remarkable increase of jackfruit exports from Vietnam “…just $3 million in 2015 to an impressive $236.8 million in 2023” while most of our jackfruit production rots under the trees. This explains how countries develop their markets, geographically and product-wise. (See Table 2)

Sri Lanka’s performance has been weakest in the market for floricultural products (HS Chapter 06), which groups live trees, cut flowers, and ornamental foliage. When we first entered the market in the 1980s, the market was dominated by the Netherlands, and Kenya and Ethiopia were not even in the market. At that time, we identified the Gulf states as a market where Sri Lanka could have a dominant presence due to geographical proximity. Even in 2001, Sri Lanka was ahead of Kenya, Ethiopia, and Thailand. But by now, Kenya has emerged as the dominant supplier. Ethiopia is also expanding its market share and is the third-largest exporter. (See Table 3)

Missing the Wood for the Trees

In the mid-1980s, Sri Lanka first established its foothold in the GCC market. Since then, Thailand, Vietnam, Kenya, and even Ethiopia have moved well ahead of us and have become leading players. Why did we lag behind in our export diversification efforts in general and, more particularly, in the GCC market?

The reasons are very clear. After the initial attempts in the 1980s and early 1990s, Sri Lanka has not been proactively involved in identifying, developing, and promoting new products and markets, or protecting and further developing new markets already established. The focus has simply been on traditional exports: tea, coconut, cinnamon, and garments, while other products were almost ignored. In essence, we have been and continue to focus intensely on a narrow group of products and markets, and we have lost sight of the bigger picture.

(The writer can be reached at senadhiragomi@gmail.com)

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