Business
Ron Kaufman, Global Customer Experience Guru, upcoming event in Sri Lanka

Renowned Global Customer Experience Guru Ron Kaufman will lead an event in Sri Lanka on 6 June 2024 at Waters Edge, Battaramulla, on uplifting customer service and elevating organizational excellence amidst challenging contexts.
Sri Lanka is emerging from its worst-ever economic crisis. Organizations now face a vastly different business landscape and must navigate changing customer needs and the accelerated adoption of new technologies. It is vital for organizations to transform accordingly, assessing their strengths and augmenting their services while maintaining business excellence amidst this evolving business landscape.
Sri Lanka’s businesses must deliver exceptional customer experiences to aggressively stand out in the global market and drive value. This is essential to differentiate themselves from competitors and remain viable. This event will focus on Sri Lanka’s current contexts and challenges, providing unique insights for organizations seeking to transform the services they offer to their client base.
From C-suite executives to managers to customer service executives, this program is designed to benefit entrepreneurs and professionals at all levels. Attendees can expect a deeper understanding of proven strategies to build sustainable service models in a time of flux, how to address gaps in service execution, how to bring cross-functional teams together, how to deliver more value for their organization, and more. This event will benefit leaders, teams, and organizations in leisure & travel, airlines, logistics, IT/Software BPO services, banks & financial services, insurance, telecom, retail business, hospitals, education, real estate, various professional services, exporters and investor services (eg: BOI, Port city).
Ron Kaufman, who led an event in Sri Lanka in 2017, has built a globally renowned reputation as a leading educator on Uplifting Service performance and Building Service Cultures. With over 30 years of experience, he brings insights and best practices to audiences worldwide. Ron Kaufman has been featured in the New York Times, Wall Street Journal, and Harvard Business Review. He is the author of the New York Times bestselling book “Uplifting Service: The Proven Path” and 14 other books on customer service, business, and inspiration.
Ron Kaufman’s vast client portfolio over the years includes Microsoft, Coca-Cola, Singapore Airlines, HP, Nokia Networks, Marina Bay Sands, and many more.
Ron Kaufman’s event in Sri Lanka is organized by BNI Sri Lanka, the local arm of BNI (Business Network International), the world’s largest referral networking organization. With nearly four decades in operation, BNI has amassed over 324,000 members worldwide across 11,100 chapters in 77 countries. In the last 12 months, BNI members have generated US$22.1 billion worth of business.
In Sri Lanka alone, the BNI network comprises 15 chapters across the country, with over 500 members and growing. Recently, BNI Sri Lanka has locally passed over 28,683 referrals, generating over LKR 4.1 billion in successful new business for its members. BNI is changing the way the world does business.
Ron Kaufman’s event, “Uplifting Customer Experience: No Matter What Happens in the Economy, the Industry, or the World,” will be held on 6 June 2024 at Waters Edge, Battaramulla.
Business
National Anti-Corruption Action Plan launched with focus on economic recovery

In a decisive move to stabilize Sri Lanka’s economy and rebuild investor confidence, the Commission to Investigate Allegations of Bribery and Corruption (CIABOC) yesterday launched the National Anti-Corruption Action Plan (NACAP) 2025–2029, with a clear focus on promoting transparency, accountability and economic governance.
Developed with the support of the United Nations Development Programme (UNDP) and funded by the government of Japan—contributing nearly USD 900,000—the initiative aims to address corruption as a critical economic barrier.
The launch, attended by President Anura Kumara Dissanayake, Chief Justice Murudu Fernando PC, and high-level diplomatic and institutional representatives, signals a shift in Sri Lanka’s economic reform narrative. The NACAP is seen not just as a governance tool but as an economic recovery strategy designed to attract foreign investment, improve public finance management and rebuild public trust.
R.S.A. Dissanayake, Director General of CIABOC, noted that corruption, “is more than a legal issue—it is an economic cancer that stifles innovation, distorts markets and deters foreign direct investment.” The establishment of Internal Affairs Units (IAUs) within government institutions is expected to bring internal oversight to public spending and performance, improving the efficiency of state services.
Japanese ambassador Akio Isomata stressed that eliminating corruption is essential for Sri Lanka to regain global investor confidence. “Transparency and good governance are fundamental pillars for sustainable economic development, he said. “For Sri Lanka to attract foreign investment and achieve long-term growth, the effective implementation of this Action Plan is crucial.”
Echoing this, UNDP Resident Representative Azusa Kubota highlighted the importance of aligning governance with economic goals. “The NACAP is a roadmap for transforming Sri Lanka’s economic governance, she said. “It will make corruption visible, measurable, and actionable.”
The NACAP is built on four strategic pillars—Preventive Measures, Institutional Strengthening & Enforcement, Education, and Law & Policy Reform—targeting nine priority areas. These include streamlining state enterprise management, modernizing financial crimes investigation and integrating anti-corruption education into economic policymaking.
The implementation timeline is designed with a phased approach: short-term stabilization, medium-term reform and long-term transformation—ensuring consistent progress toward a more accountable and economically resilient state.
“Corruption ends here. The responsibility of eradicating bribery and corruption will not be passed on to the next generation — it will be resolved by our government today, President Anura Kumara Dissanayake said.
The President stressed it marks a turning point in Sri Lanka’s history. “With the launch of the National Anti-Corruption Action Plan 2025–2029, we are drawing a bold line in the sand. No longer will the fight against corruption be tangled in politics or postponed for the future. Public officials now have six months to bring transparency and integrity to their institutions. After May, the law will act decisively and without exception. This is not just policy — it’s a promise. A new era of accountability has begun and it begins with us.”
By Ifham Nizam
Business
Verdant Capital doubles down: $13.5m now powering LOLC Africa’s MSME expansion

Verdant Capital invests $4.5M more in LOLC Africa, expanding MSME lending across 10 countries and deepening financial inclusion efforts continent-wide.
Verdant Capital has announced that its Verdant Capital Hybrid Fund (the “Fund”) has completed an additional investment of USD 4.5 million in LOLC Africa Singapore Limited (“LOLC Africa”). This investment brings the total investment in LOLC Africa to USD 13.5 million. This follows the initial investment of USD 9 million in LOLC Africa, completed in June 2023. Both investments are structured as holding company loans, and they are being directed towards LOLC Africa’s operating lending subsidiaries in Zambia, Rwanda, Egypt, Kenya, Tanzania, Nigeria, Malawi, Zimbabwe, Ghana, and the Democratic Republic of Congo.
Founded in 1980 in Sri Lanka, LOLC entered the African continent in 2018. Verdant Capital Hybrid Fund is the first external investor in LOLC Africa’s operations, reflecting the Fund’s catalytic investment approach. These investments are driving the expansion of LOLC Africa’s micro, small and medium enterprises (MSMEs) financing footprint across the continent. Additionally, the Fund’s Technical Assistance Facility (TAF), has offered financial support for LOLC Africa’s Social Ratings and Client Protection Pre-Certifications for its subsidiaries in Zambia and Egypt, with further Technical Assistance initiatives in the pipeline.
Business
HNBA’s advisor & partnership channels drive 26% growth

HNB Assurance PLC (HNBA) delivered another year of outstanding financial performance, securing a 7.5% market share and moving a step closer to achieving its ambitious target of 10% market share by 2026. This success was a result of the company’s well-structured strategies, focused on sustainable growth in an increasingly competitive landscape, which yielded impressive results, with its Gross Written Premium (GWP) growing by 26% compared to the previous year.
Over the past four years, HNBA has maintained an average growth rate of 26%, consistently outperforming the industry. A key element of HNBA’s approach has been prioritizing distinctive, value-driven products over high-volume, lower-margin offerings. This strategy has allowed the company to cater to a broader customer base, ensuring inclusivity while maintaining the competitiveness and relevance of its product portfolio
In terms of growth, HNBA’s proactive investment strategy resulted in an 8% growth in investment income, reaching Rs. 6.9 Bn, while Funds Under Management saw a 26% increase. HNBA paid net benefits and claims totaling Rs. 2.9 Bn. The total assets of the company expanded by 24% to Rs. 53.4 Bn, primarily driven by increased financial investments. Additionally, total Life Insurance contract liabilities grew by 25% to Rs. 38.6 Bn, following a surplus transfer of Rs. 1.3 Bn to shareholders.
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