Connect with us

Business

How to build a culture of service excellence: Ron Kaufman to lead event in Colombo

Published

on

LUX resorts Maldives

In light of Sri Lanka’s emergence from its worst-ever economic crisis, organizations must prioritize customer service excellence as they navigate evolving business landscapes, changing customer needs, and heightened competition. Effective, authentic customer service remains the cornerstone of any successful organization, news release connected with an upcoming event said.

Well-known Global Customer Experience Guru Ron Kaufman will lead an event in Colombo, Sri Lanka, on June 6 at Waters Edge, Battaramulla, focusing on uplifting customer service and elevating organizational excellence amidst challenging contexts.

Kaufman is known for his holistic approach to service design, execution and transformation to create a customer service culture that supports employees, delights customers and drives organizational performance.

A case study demonstrating the transformative power of excellence in customer service is the experience of Air Mauritius. Collaborating with Kaufman and his team in June 2012, the airline successfully overhauled its service culture. This effort resulted in a remarkable turnaround: the organization reversed a $30 million loss, achieved profitability, reduced employee attrition to less than 5%, and significantly improved the compliments-to-complaints ratio from 2:1 to 12:1, the release said.

“Another compelling example is the case of LUX resorts in Mauritius and Maldives, which faced the challenge of maintaining stability during a profound financial crisis in 2010. Despite lacking substantial capital for significant investments due to the fragile external environment, the leadership focused on what they could control.

Ron Kaufman

“Collaborating with Kaufman and team, the organization concentrated on cultivating an exceptional team capable of delivering a world-class guest experience. Through this strategic approach, LUX successfully transformed a mid-tier group of struggling properties into highly acclaimed luxury resorts, achieving remarkable improvements in room rates, occupancy, and profitability by prioritizing excellence in customer service.”

A unique aspect of the event, the release said, is that it is attuned to Sri Lanka’s current contexts and challenges, offering valuable insights for organizations aiming to revamp their services for diverse client bases. Additionally, the event is tailored to accommodate entrepreneurs and professionals across all levels, ranging from c-suite executives to managers to customer service representatives.

“Furthermore, the insights gained from this session will prove invaluable to leaders, teams, and organizations in leisure & travel, airlines, logistics, IT/Software BPO services, banks & financial services, insurance, telecom, retail business, hospitals, education, real estate, various professional services, exporters and investor services,” it said.

Ron Kaufman is one of the world’s most sought-after educators, consultants, thought-leaders and customer service speakers on the topic of achieving superior service. For over three decades, he has assisted companies on every continent build an organizational culture of service excellence which has translated into tangible business results. Ron Kaufman’s client portfolio over the years includes Microsoft, Coca-Cola, Singapore Airlines, HP, Nokia Networks, Marina Bay Sands, and many more.

Ron Kaufman’s event in Sri Lanka is organized by BNI Sri Lanka, the local arm of BNI (Business Network International), the world’s largest referral networking organization. With nearly four decades in operation, BNI has amassed over 324,000 members worldwide across 11,100 chapters in 77 countries. In the last 12 months, BNI members have generated US$22.1 billion worth of business.

In Sri Lanka alone, the BNI network comprises 15 chapters across the country, with over 500 members and growing. Recently, BNI Sri Lanka has locally passed over 28,683 referrals, generating over LKR 4.1 billion in successful new business for its members. BNI is changing the way the world does business.

Ron Kaufman’s event, “Uplifting Customer Experience: No Matter What Happens in the Economy, the Industry, or the World,” will be held on June 6, 2024 at Waters Edge, Battaramulla.

Registration Fee is LKR 25,000. Concessionary rates are offered to members of numerous professional bodies, trade chambers, and business associations to reach a wider spectrum of stakeholders.

For inquiries, please contact Heshani on 0706677281 or Pravinth on 0763156502. Please visit www.buildingaglobalsrilanka.com for more details



Business

Sri Lanka Climate Summit flags need to ‘mainstream climate action into country’s growth story’

Published

on

CCC Chairman Krishan Balendra (L) and Minister Dr. Dhammika Patabendi at the summit.

Sri Lanka has reached a critical juncture where climate action must evolve from policy discussions into tangible investments capable of driving economic growth, strengthening competitiveness and attracting international capital, speakers at the second Sri Lanka Climate Summit 2026 organised by the Ceylon Chamber of Commerce said.

Held under the theme “From Risk to Opportunity: Mainstreaming Climate Action into Sri Lanka’s Growth Story,” the summit at Taj Samudra yesterday brought together policymakers, multilateral agencies, financiers and private sector leaders to assess whether Sri Lanka is climate-ready for investment and how climate resilience can be transformed into an economic advantage.

Delivering the welcome address, Chairman of the Ceylon Chamber of Commerce, Krishan Balendra, said climate action could no longer be treated as a separate sustainability agenda.

“As Sri Lanka enters its next phase of economic growth and recovery, climate action must become part of our competitiveness agenda, our investment agenda and ultimately our national growth story, Balendra said.

He noted that since the inaugural Climate Summit in 2024, the Chamber had moved beyond advocacy to practical implementation through initiatives promoting Environmental, Social and Governance (ESG) practices, climate disclosures, green innovation and public-private collaboration.

The Chamber has also established a public-private working group jointly led by the Ministry of Environment and the Chamber to support implementation of Sri Lanka’s Nationally Determined Contributions (NDCs) and emerging carbon market frameworks.

Environment Minister Dr. Dhammika Patabendi, delivering the keynote address titled “Sri Lanka’s Climate State of the Nation 2026, said the government was positioning climate resilience as a cornerstone of economic transformation.

“We are working directly with the Chamber to transform global climate risks into Sri Lanka’s greatest competitive advantages, the minister said.

He highlighted landmark amendments to the National Environment Act aimed at modernising environmental governance while providing greater certainty to investors.

According to Patabendi, the reforms would shift environmental compliance from a reactive and punitive model to a proactive framework that provides businesses with greater operational clarity before projects commence.

The minister also stressed that environmental compliance is increasingly becoming a prerequisite for access to premium export markets.

“Enhanced environmental standards act as an economic shield for our exporters, validating the ‘Made in Sri Lanka’ brand as an ethically secure, low-carbon choice, he said.

Patabendi reaffirmed Sri Lanka’s comm

itment to achieving 70 percent renewable energy generation by 2030 and carbon neutrality by 2050, while highlighting significant opportunities in wind energy development, including an estimated 56 gigawatts of offshore wind potential.

Vimlendra Sharan, FAO Representative for Sri Lanka and the Maldives, described Sri Lanka as a country that is simultaneously “climate vulnerable and climate ambitious.”

“The real question is whether Sri Lanka is climate investment ready. That journey has only just begun, Sharan observed.

He argued that climate readiness required transforming vulnerabilities and ambitions into structured, financeable and scalable investments.

One of the country’s biggest challenges, according to Sharan, is the limited pipeline of bankable climate projects.

“The major gap is the lack of investment-ready projects. We also need stronger project preparation capacity, more data and better evidence to unlock larger volumes of climate finance, he said.

Speakers agreed that climate resilience is no longer merely an environmental issue but an economic imperative affecting trade, investment flows, supply chain access and long-term growth prospects.

By Ifham Nizam

Continue Reading

Business

Australia-based company seeking to provide sustainable energy solutions to SL

Published

on

Isura Yapa (R) and Ludovico Finotto at the meeting in Colombo

A leading Australia-based sustainable energy solutions company, ‘365 Future Energy’, is now exploring possibilities to enter Sri Lanka to provide sustainable energy solutions to Sri Lanka at affordable prices.

‘365 Future Energy’ CEO, Isuru Yapa, together with internationally recognized energy technology entrepreneur Ludovico Finotto,visited Sri Lanka this week.

” If we could set up this plant here it would benefit Sri Lanka because it could store sustainable energy to stabilise the national grid, supply energy at an affordable operational cost and manage the energy supply system in a more stable manner, Ludovico Finotto, founder and CEO of ‘QiOn Technologies’ a globally recognized innovator in the energy, automotive and high-performance electronics sectors, said.

With over 18 years of international experience, Finotto has played a leading role in advanced developments related to electric mobility, energy storage, charging infrastructure, hydrogen technologies, marine electrification and smart energy systems in more than 24 countries.

Speaking to the Island Financial Review he said that the purpose of this strategic visit is to explore sustainable energy solutions, evaluate emerging opportunities within Sri Lanka’s energy sector and identify potential investment and technology partnerships that can contribute to the country’s future energy transformation.

‘365 Future Energy’ is focused on delivering innovative and environmentally responsible energy solutions, supporting the global transition toward renewable and sustainable power infrastructure. Through this visit, the company aims to better understand Sri Lanka’s growing energy demands and assess opportunities for collaboration in renewable energy technologies, energy storage systems, EV charging infrastructure and next-generation sustainable energy developments.

‘365 Future Energy’ believes Sri Lanka holds strong potential for future-focused sustainable infrastructure projects and clean energy investments. The company’s leadership team will engage with local stakeholders, businesses, and industry representatives during the visit to discuss opportunities for innovation, energy efficiency, and long-term sustainable growth, company sources said.

By Hiran H Senewiratne

Continue Reading

Business

Celebrating Vesak, serendib Flour Mills Serves community through Dansala at Orugodawatta

Published

on

Celebrating the spirit of Vesak, Serendib Flour Mills served the community through a Tea Bun Dansala and Plain Tea Dansala held near the Orugodawatta Bridge on 29 May 2026, distributing 12,500 buns and 12,500 cups of tea to devotees and members of the public.

The Dansala commenced with the blessings and presence of a venerable monk, reflecting the values of compassion, generosity and service that define Vesak. The initiative was carried out through the collective commitment of the Serendib Flour Mills team, who came together to serve the community and support those observing the sacred occasion.

Through this initiative, Serendib Flour Mills reinforced its belief that nourishment extends beyond food, living in the kindness shared, the relationships built and the communities uplifted. Guided by its purpose of “Nourishing the Nation,” the company remains committed to creating nourished futures through meaningful acts of service and care.

Continue Reading

Trending