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Need for passenger-friendly security at airports

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Airport

The aviation industry universally enforces a rule that prohibits carrying liquids exceeding 100ml in hand luggage. This regulation, implemented for security reasons, aims to prevent the smuggling of liquid explosives. All containers must fit into a single, clear, resealable one-liter bag, making the process cumbersome for travellers who must decant and essential liquids into smaller containers.

Duty-Free Exemptions

Ironically, once past the security checkpoint, passengers can purchase large quantities of liquids, including alcohol and perfumes, from duty-free shops. These items, often exceeding the 100ml limit, are allowed on board as long as they remain sealed in tamper-evident bags. This contradiction highlights a gap in the logic of the regulations. While security measures are crucial, the inconsistency in rules—permitting duty-free purchases but not allowing even a sealed bottle of water—can be frustrating and seems contradictory to passengers.

Lack of Synchronisation

Coordination between airport and airline security can sometimes be problematic. While airport security handles the initial screening, airline security might impose additional checks at the gate by the ground staff of Sri Lankan airlines. This lack of synchronisation can lead to repetitive screenings, delays, and added stress for passengers. The overlapping responsibilities and differing protocols between these entities can create confusion and inefficiency.

Uncertainty and Adverse Decisions

A significant issue with Sri Lankan Airlines’ ground staff is their frequent uncertainty about what items to allow through security. When faced with indecision, their default response often tends to be an inconvenience to the passengers. This cautious yet overly strict approach results in unnecessary confiscations and heightened stress for travellers. For example, harmless items might be removed without proper assessment, leaving passengers frustrated and inconvenienced.

Resistance to Correction

One of the most troubling aspects of SriLankan ground staff’s behaviour is their reluctance to reverse decisions even when proven wrong. Once a decision is made, staff members often remain adamant, displaying a resistance to admitting mistakes or considering new information. This inflexibility can lead to prolonged disputes and a negative experience for passengers, who feel unfairly treated and powerless to rectify the situation.

Primitive Procedures Compared to Advanced Airlines

Compared to advanced airlines, SriLankan Airlines’ ground staff procedures seem outdated. Where leading airlines use sophisticated risk assessment tools and staff training to ensure efficient and fair security screenings, SriLankan staff rely on more rudimentary methods. This gap in procedure and training contributes to the overall negative perception and inefficiency of the security process.

Passenger-Friendly Attitudes

Contrasting sharply with the ground staff, SriLankan Airlines’ cabin crew exhibit extraordinary passenger-friendly attitudes. They are known for their warm hospitality, attentiveness, and commitment to making flights pleasant for passengers. This contrast between ground and cabin staff highlights a significant inconsistency within the airline’s service standards.

Creating Pleasant Flights

The cabin crew’s efforts of SriLankan airline to ensure passenger comfort and satisfaction stand in stark contrast to the often frustrating and adversarial interactions with ground staff. By providing exceptional in-flight service, they help mitigate some of the negative experience passengers face during the initial security processes, creating an overall more positive impression of the airline.

Excessive Measures

Certain airports and airlines enforce extremely strict security measures requiring passengers to remove belts, shoes, and sometimes even more, leaving them with only their essential clothing. These practices, while aimed at ensuring maximum security, can be invasive and uncomfortable, particularly for vulnerable passengers like the elderly, disabled, or those traveling with young children.

Inconsistent Decision-Making

SriLankan Airlines has been criticised for its inconsistent and sometimes irrational security policies and discriminating approach. Passengers report that the airline often removes items referred by airport security as “risky” without proper due diligence or common sense, seemingly to intimidate and discourage decision-making by the airport security staff. This overzealous approach can lead to unnecessary inconvenience and the confiscation of harmless items.

Need for Improved Risk Identification

SriLankan Airlines could benefit from adopting more sophisticated risk identification techniques used by other airlines, such as Qantas. These techniques involve using advanced technology and intelligence to assess threats more accurately, thereby minimising unnecessary disruptions to passengers while maintaining security.

Passenger-Friendly Practices

Airports in cities such as Melbourne have implemented passenger-friendly security systems and trained their staff to be more accommodating. For instance, they allow transit passengers who have mistakenly passed through the migration process to return to the relevant gates without undergoing customs procedures. The ground officers are senior personnel with the necessary authority to open even exit gates for this purpose. They would reverse such erroneous migration entries with just a mere telephone call to the immigration office. This flexibility, enabled by empowering ground staff with decision-making authority, significantly enhances the passenger experience. Such practices demonstrate that security and efficiency can coexist without compromising passenger comfort.

Friendly and Diligent Service

Despite criticisms of its airline’s security policies, Sri Lanka’s customs and immigration systems and staff have received praise for their friendly yet diligent approach. Similar to advanced countries, Sri Lankan officials are known for balancing thoroughness with a respectful and approachable manner, ensuring a smooth and positive experience for travellers. This balance is crucial in maintaining security while also making passengers feel valued and respected.

Here’s an overview of the various hassles encountered at different checkpoints and some insights into why these processes are necessary and how they could be improved.

General Challenges

Language Barriers: Non-native speakers may find it challenging to understand instructions or fill out necessary forms, adding to their stress levels.

Privacy and Dignity Concerns: The invasive nature of security screenings, including pat-downs and body scans, can make passengers feel uncomfortable and violated.

Time Management: Navigating these checkpoints requires careful time management. Passengers need to arrive at the airport well in advance, often leading to long waiting periods before boarding.

Potential Improvements

Technological Advancements: Improved screening technology could reduce the need for physical searches and make the process quicker and less invasive. For instance, more advanced X-ray machines and AI-powered scanners can enhance efficiency and accuracy.

Streamlined Processes: Implementing more streamlined and user-friendly processes at check-in and security checkpoints, such as better signage and more efficient queue management systems, could reduce wait times and stress.

Sniff dogs: Introducing sniffer dogs would also be helpful in reducing any risks involved in relaxing certain stringent policies, especially in customs control purposes.

Customer Service: Training security personnel and airline staff in customer service and sensitivity can improve the passenger experience, making them feel more respected and understood during these necessary security procedures.

Conclusion

Navigating airport and airline security is fraught with challenges and inconsistencies, from stringent liquid restrictions to overly aggressive security checks. However, by adopting best practices from leading airports and airlines, improving coordination between security entities, and empowering staff to make sensible decisions, the overall passenger experience can be significantly enhanced. Continuous learning and adaptation in security protocols, coupled with a focus on passenger comfort, are key to achieving a balance between stringent security measures and a hassle-free travel experience.

While airport and airline security checkpoints are essential for ensuring passenger safety, they undeniably cause hassle and stress to the travel experience. SriLankan Airlines’ ground staff, in particular, exacerbate this stress through uncertain decision-making, adverse default responses, and resistance to correction. Improving their training and adopting more sophisticated procedures could significantly enhance the passenger experience. By embracing technological advancements, streamlining processes, and enhancing customer service, especially by learning from the exemplary behaviour of their own cabin crew and leading airlines, the industry can mitigate these challenges, creating a smoother and more pleasant journey for all travelers.

(The writer, a senior Chartered Accountant and professional banker, is Professor at SLIIT University, Malabe. He is also the author of the “Doing Social Research and Publishing Results”, a Springer publication (Singapore), and “Samaja Gaveshakaya (in Sinhala). The views and opinions expressed in this article are solely those of the author and do not necessarily reflect the official policy or position of the institution he works for. He can be contacted at saliya.a@slit.lk and www.researcher.com)



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Features

Cricket and the National Interest

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The appointment of former minister Eran Wickremaratne to chair the Sri Lanka Cricket Transformation Committee is significant for more than the future of cricket. It signals a possible shift in the culture of governance even as it offers Sri Lankan cricket a fighting possibility to get out of the doldrums of failure. There have been glorious patches for the national cricket team since the epochal 1996 World Cup triumph. But these patches of brightness have been few and far between and virtually non-existent over the past decade. At the centre of this disaster has been the failures of governance within Sri Lanka Cricket which are not unlike the larger failures of governance within the country itself. The appointment of a new reform oriented committee therefore carries significance beyond cricket. It reflects the wider challenge facing the country which is to restore trust in public institutions for better management.

The appointment of Eran Wickremaratne brings a professional administrator with a proven track record into the cricket arena. He has several strengths that many of his immediate predecessors lacked. Before the ascent of the present government leadership to positions of power, Eran Wickremaratne was among the handful of government ministers who did not have allegations of corruption attached to their names. His reputation for financial professionalism and integrity has remained intact over many years in public life. With him in the Cricket Transformation Committee are also respected former cricketers Kumar Sangakkara, Roshan Mahanama and Sidath Wettimuny together with professionals from legal and business backgrounds. They have been tasked with introducing structural reforms and improving transparency and accountability within cricket administration.

A second reason for this appointment to be significant is that this is possibly the first occasion on which the NPP government has reached out to someone associated with the opposition to obtain assistance in an area of national importance. The commitment to bipartisanship has been a constant demand from politically non-partisan civic groups and political analysts. They have voiced the opinion that the government needs to be more inclusive in its choice of appointments to decision making authorities. The NPP government’s practice so far has largely been to limit appointments to those within the ruling party or those considered loyalists even at the cost of proven expertise. The government’s decision in this case therefore marks a potentially important departure.

National Interest

There are areas of public life where national interest should transcend party divisions and cricket, beloved of the people, is one of them. Sri Lanka cannot afford to continue treating every institution as an arena for political competition when institutions themselves are in crisis and public confidence has become fragile. It is therefore unfortunate that when the government has moved positively in the direction of drawing on expertise from outside its own ranks there should be a negative response from sections of the opposition. This is indicative of the absence of a culture of bipartisanship even on issues that concern the national interest. The SJB, of which the newly appointed cricket committee chairman was a member objected on the grounds that politicians should not hold positions in sports administration and asked him to resign from the party. There is a need to recognise the distinction between partisan political control and the temporary use of experienced administrators to carry out reform and institutional restructuring. In other countries those in politics often join academia and civil society on a temporary basis and vice versa.

More disturbing has been the insidious campaign carried out against the new cricket committee and its chairman on the grounds of religious affiliation. This is an unacceptable denial of the reality that Sri Lanka is a plural, multi ethnic and multi religious society. The interim committee reflects this diversity to a reasonable extent. The country’s long history of ethnic conflict should have taught all political actors the dangers of mobilising communal prejudice for short term political gain. Sri Lanka paid a very heavy price for decades of mistrust and division. It would be tragic if even cricket administration became another arena for communal suspicion and hostility. The present government represents an important departure from the sectarian rhetoric that was employed by previous governments. They have repeatedly pledged to protect the equal rights of all citizens and not permit discrimination or extremism in any form.

The recent international peace march in Sri Lanka led by the Venerable Bhikkhu Thich Paññākāra from Vietnam with its message of loving kindness and mindfulness to all resonated strongly with the masses of people as seen by the crowds who thronged the roadsides to obtain blessings and show respect. This message stands in contrast to the sectarian resentment manifested by those who seek to use the cricket appointments as a weapon to attack the government at the present time. The challenges before the Sri Lanka Cricket Transformation Committee parallel the larger challenges before the government in developing the national economy and respecting ethnic and religious diversity. Plugging the leaks and restoring systems will take time and effort. It cannot be done overnight and it cannot succeed without public patience and support.

New Recognition

There is also a need for realism. The appointment of Eran Wickremaratne and the new committee does not guarantee success. Reforming deeply flawed institutions is always difficult. Besides, Sri Lanka is a small country with a relatively small population compared to many other cricket playing nations. It is also a country still recovering from the economic breakdown of 2022 which pushed the majority of people into hardship and severely weakened public institutions. The country continues to face unprecedented challenges including the damage caused by Cyclone Ditwah and the wider global economic uncertainties linked to conflict in the Middle East. Under these difficult circumstances Sri Lanka has fewer resources than many larger countries to devote to both cricket and economic development.

When resources are scarce they cannot be wasted through corruption or incompetence. Drawing upon the strengths of all those who are competent for the tasks at hand regardless of party affiliation or ethnic or religious identity is necessary if improvement is to come sooner rather than later. The burden of rebuilding the country cannot rest only on the government. The crisis facing the country is too deep for any single party or government to solve alone. National recovery requires capable individuals from across society and from different sectors such as business and civil society to work together in areas where the national interest transcends party politics. There is also a responsibility on opposition political parties to support initiatives that are politically neutral and genuinely in the national interest. Not every issue needs to become a partisan battle.

Sri Lanka cricket occupies a special place in the national consciousness. At its best it once united the country and gave Sri Lankans a sense of pride and international recognition. Restoring integrity and professionalism to cricket administration can therefore become part of the larger task of national renewal. The appointment of Eran Wickremaratne and the new committee, while it does not guarantee success, is a sign that the political leadership and people of the country may be beginning to mature in their approach to governance. In recognising the need for competence, integrity and bipartisan cooperation and extending it beyond cricket into other areas of national life, Sri Lanka may find the way towards more stable and successful governance..

by Jehan Perera

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Features

From Dhaka to Sri Lanka, three wheels that drive our economies

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Court vacation this year came with an unexpected lesson, not from a courtroom but from the streets of Dhaka — a city that moves, quite literally, on three wheels.

Above the traffic, a modern metro line glides past concrete pillars and crowded rooftops. It is efficient, clean and frequently cited as a symbol of progress in Bangladesh. For a visitor from Sri Lanka, it inevitably brings to mind our own abandoned light rail plans — a project debated, politicised and ultimately set aside.

But Dhaka’s real story is not in the air. It is on the ground.

Beneath the elevated tracks, the streets belong to three-wheelers. Known locally as CNGs, they cluster at junctions, line the edges of markets and pour into narrow roads that larger vehicles avoid. Even with a functioning rail system, these three-wheelers remain the city’s most dependable form of everyday transport.

Within hours of arriving, their importance becomes obvious. The train may take you across the city, but the journey does not end there. The last mile — often the most complicated part — belongs entirely to the three-wheeler. It is the vehicle that gets you home, to a meeting or simply through streets that no bus route properly serves.

There is a rhythm to using them. A destination is mentioned, a price is suggested and a brief negotiation follows. Then the ride begins, edging into traffic that feels permanently compressed. Drivers move with instinct, adjusting routes and squeezing through gaps with a confidence built over years.

It is not polished. But it works.

And that is where the comparison with Sri Lanka becomes less about what we lack and more about what we already have.

Back home, the three-wheeler has long been part of daily life — so familiar that it is often discussed only in terms of its problems. There are frequent complaints about fares, refusals or the absence of meters. More recently, the industry itself has become entangled in politics — from fuel subsidies to regulatory debates, from election-time promises to periodic crackdowns.

In that process, the conversation has shifted. The three-wheeler is often treated as a problem to be managed, rather than a service to be strengthened.

Yet, seen through the experience of Dhaka, Sri Lanka’s system begins to look far more settled — and, in many ways, ahead.

There is a growing structure in place. Meters, while not perfect, are widely recognised. Ride-hailing apps have added transparency and reduced uncertainty for passengers. There are clearer expectations on both sides — driver and commuter alike. Even small details, such as designated parking areas in parts of Colombo or the increasing standard of vehicles, point to an industry slowly moving towards professionalism.

Just as importantly, there is a human element that remains intact.

In Sri Lanka, a three-wheeler ride is rarely just a transaction. Drivers talk. They offer directions, comment on the day’s news, or share local knowledge. The ride becomes part of the social fabric, not just a means of getting from one point to another.

In Dhaka, the scale of the city leaves less room for that. The interaction is quicker, more direct, shaped by urgency. The service is essential, but it is under constant pressure.

What stands out, across both countries, is that the three-wheeler is not a temporary or outdated mode of transport. It is a necessity in dense, fast-growing Asian cities — one that fills gaps no rail or bus system can fully address.

Large infrastructure projects, like light rail, are important. They bring efficiency and long-term capacity. But they cannot replace the flexibility of a three-wheeler. They cannot reach into narrow streets, respond instantly to demand or provide that crucial last-mile connection.

That is why, even in a city that has invested heavily in modern rail, Dhaka still runs on three wheels.

For Sri Lanka, the lesson is not simply about what could have been built, but about what should be better managed and valued.

The three-wheeler industry does not need to be politicised at every turn. It needs steady regulation — clear fare systems, proper licensing, safety standards — alongside encouragement and recognition. It needs to be seen as part of the solution to urban transport, not as a side issue.

Because for thousands of drivers, it is a livelihood. And for millions of passengers, it is the most immediate and reliable form of mobility.

The tuk-tuk may not feature in grand policy speeches or infrastructure blueprints. It does not run on elevated tracks or attract international attention. But on the ground, where daily life unfolds, it continues to do what larger systems often struggle to do — show up, adapt and keep moving.

And after watching Dhaka’s streets — crowded, relentless, yet functioning — that small, three-wheeled vehicle feels less like something to argue over and more like something to get right.

(The writer is an Attorney-at-Law with over a decade of experience specialising in civil law, a former Board Member of the Office of Missing Persons and a former Legal Director of the Central Cultural Fund. He holds an LLM in International Business Law)

 

by Sampath Perera recently in Dhaka, Bangladesh 

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Dubai scene … opening up

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Seven Notes: Operating in Dubai

According to reports coming my way, the entertainment scene, in Dubai, is very much opening up, and buzzing again!

After a quieter few months, May is packed with entertainment and the whole scene, they say, is shifting back into full swing.

The Seven Notes band, made up of Sri Lankans, based in Dubai, are back in the spotlight, after a short hiatus, due to the ongoing Middle East problems.

On 18th April they did Legends Night at Mercure Hotel Dubai Barsha Heights; on Thursday, 9th May, they will be at the Sports Bar of the Mercure Hotel for 70s/80s Retro Night; on 6th June, they will be at Al Jadaf Dubai to provide the music for Sandun Perera live in concert … and with more dates to follow.

These events are expected to showcase the band’s evolving sound, tighter stage coordination, and stronger audience engagement.

With each performance, the band aims to refine its identity and build a loyal following within Dubai’s vibrant nightlife and event scene.

Pasindu Umayanga: The group’s new vocalist

What makes Seven Notes standout is their versatility which has made the band a dynamic and promising act.

With a growing performance calendar, new talent integration, and international ambitions, the band is definitely entering a defining phase of its journey.

Dubai’s music industry, I’m told, thrives on diversity, energy, and audience connection, with live bands playing a crucial role in elevating events—from corporate shows to private concerts. Against this backdrop, Seven Notes is positioning itself not just as another band, but as a performance-driven musical unit focused on consistency and growth.

Adding fresh momentum to the group is Pasindu Umayanga who joins Seven Notes as their new vocalist. This move signals a strategic upgrade—not just filling a role, but strengthening the band’s front-line presence.

Looking beyond local stages, Seven Notes is preparing for an international tour, to Korea, in July.

Bassist Niluk Uswaththa: Spokesperson for Seven Notes

According to bassist Niluk Uswaththa, taking a band abroad means: Your sound must hold up against unfamiliar audiences, your performance must translate beyond language, and your discipline must be at a professional level.

“If executed well, this tour could redefine Seven Notes from a local band into an emerging international act,” added Niluk.

He went on to say that Dubai is not an easy market. It’s saturated with highly experienced, multi-genre bands that can adapt instantly to any crowd.

“To stand out consistently you need to have tight rehearsal discipline, unique sound identity (not just covers), strong stage chemistry, audience retention – not just applause.”

No doubt, Seven Notes is entering a critical growth phase—new member, multiple shows, and an international tour on the horizon. The opportunity is real, but so is the pressure.

However, there is talk that Seven Notes will soon be a recognised name in the regional music scene.

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