Features
LESSONS FROM MY CAREER: SYNTHESISING MANAGEMENT THEORY WITH PRACTICE – PART 34
My Stint at Dankotuwa Porcelain – Episode 2
The last episode described some of the interesting experiences during my first stint as non-executive Chairman of Dankotuwa Porcelain, including the privatisation. However, there was one incident I forgot to describe at that time, and I will relate it in this article.
Political interference continues
Political interference at the local level continued unabated. A particular senior minister would walk into the factory without warning at any hour of the day. The security guards were too frightened to stop him. He would speak on behalf of the workers and demand salary increases.
The company was doing well at the time, and our employees’ salaries and benefits were already well above the ceramic industry average. The management felt there was nothing more that could reasonably be given, and we stood firm. No more special increases. The union at the time was the Jathika Sevaka Sangamaya, which was affiliated with the UNP.
One day, the General Secretary of the parent union requested an urgent meeting, which we arranged immediately in Colombo. Since the factory union arrived late, our HR Manager used the opportunity to explain to the parent union official the full details of salaries, the monthly cost-of-living allowance, which increased regularly, and the other benefits provided by the company.
We were operating 26 buses to transport workers from different areas in two districts. Breakfast and lunch were subsidised, and the meals were of good quality. When the union official heard all this, he was shocked. When the factory union leaders finally arrived, he scolded them severely and told them their demands were unreasonable. They left the meeting very embarrassed.
Briefing the minister while pirith was being chanted
Despite this, the agitation continued. I realised that some militant elements had entered the union committee and were determined to create trouble and unsettle the company. Their agenda was different.
I decided I needed political support to resolve the situation and arranged to brief the Minister of Industries. He said he was very busy but suggested that I meet him at an all-night pirith ceremony which had been organised to bless the new building the Ministry was moving into.
When the Minister, Hon. Ranil Wickremesinghe, arrived, he sat on a mat in the middle of the hall, with everyone else seated along the walls. I made myself visible to him, and when he saw me, he signalled me to come forward and sit beside him. I was quite embarrassed, because even senior officials were not seated near him.
I explained the entire situation to him, which took nearly 45 minutes while the pirith chanting was underway. The monks did not look very pleased because the Minister was listening to me rather than the chanting.
When I finished, I quietly asked him whether I could leave. He smiled and said,
“It depends on you. If you want to gain more merit, you may stay. If not, you may leave.”
I took the opportunity and slipped away quietly.
The Politician-inspired Work Stoppage
The demands for salary increases continued, even though the workers already received annual increments, a monthly cost-of-living allowance, a monthly incentive, and an annual bonus. Meals and transport were subsidised.
The senior minister of the area, who was also the President of the Jathika Sevaka Sangamaya, asked the Dankotuwa Porcelain branch union to go on strike. The workers stopped work and left the factory, but remained within the administrative perimeter. They were confident that the Government would intervene and force the management to give in.
At that time, I was also the Executive Chairman of the Employees’ Trust Fund Board, and therefore had access to both the Prime Minister and the President. I met the Prime Minister and showed him the faxes we had received from concerned customers, as well as the details of the salaries and benefits our workers were receiving. He was surprised and told me firmly not to give in.
One night, the Board was invited to the Minister’s house for discussions to settle the issue. I took the other directors with me. The Managing Director joined us halfway. We were slightly nervous about travelling at night, but the journey passed without incident.
We arrived around 8 p.m., but we were called in only at midnight. I felt this delay was deliberate, as the Minister had arranged several political meetings before ours. The discussions were tough. Even when the Minister suggested a small increase of Rs. 50, my fellow directors did not agree. ‘Not one rupee, ’ one Director said. We left without reaching a settlement. As we walked out, the Minister made a veiled threat, but we ignored it.
Keeping the factory running during the work stoppage
Meanwhile, the factory had to continue operating. The main glost kiln could not be stopped suddenly. It had to be cooled gradually over about 14 days. If not, the sudden temperature change would permanently damage the kiln, resulting in a significant loss.
Managers and supervisors themselves had to do manual work to load and unload the kiln. There was also a threat that the strikers would cut off water and electricity to the managers’ quarters within the administrative area. We were also worried that the lorries parked there might be set on fire. Our Managing Director, Mr Jagath Pieris, had to drive the lorries himself into a safer area inside the factory perimeter. He later told me that it was the first time in his life he had driven a lorry.
We then briefed the President, who instructed the Prime Minister to refer the matter for compulsory arbitration immediately. I also requested that the Prime Minister send police from outside the area, as the local police appeared to be under political pressure.
At six o’clock the next morning, I was informed that three busloads of police from other stations had arrived, cleared the premises, and taken control of the factory. Our managers continued to run the operations.
This changed the situation completely. The strikers realised that their political support had weakened. At the same time, the compulsory arbitration order was issued. The newspapers reported that the strike had to be called off, and that those who refused to return to work would be considered to have vacated their posts. The SLBC morning news also carried the same announcement.
The union had no choice. They decided to march to the Minister’s house. The Minister then advised them to return to work.
He later came to the factory and told the union leaders to ask the workers to resume duty because the compulsory arbitration order had to be honoured. They refused, saying it was he who had asked them to strike, and that he himself should address the workers. He did so and then left quickly.
Before leaving, he shouted at the Managing Director,
“Tell your Directors that if my people are harassed, I will not hesitate to bomb the place.”
Discipline restored
Even after the Minister left, the union leaders continued speaking to the workers using the factory microphone. Our HR Manager courageously went forward, took the microphone, and said that they had no right to use it.
He also announced that the workers would not be allowed back until all the placards, caricatures, and effigies placed along the Dankotuwa–Pannala road were removed. Apparently, there were some very well-made effigies of me, along with placards containing language that was not fit to print. I asked for photographs, but my staff refused to show them to me.
That incident effectively ended the union’s power. Management power and discipline were restored, but we continued to treat the employees fairly and provide benefits whenever possible. The union leaders themselves were later reprimanded by their parent union, which had not approved the strike. They even had to bear the cost of the arbitration proceedings personally.
The union leader later came to see me privately. He showed me the loans he had taken to cover the expenses and asked for my help. He promised never to start a strike again. More than 30 years have passed, and he still keeps in touch with me.
After this incident, the company enjoyed industrial peace for many years.
The surprising arbitration award
When the arbitration decision finally came, we were surprised. The award stated that the management’s generosity had actually backfired. Because the company had given regular salary increases and good benefits year after year, the workers had developed higher expectations. Therefore, those expectations had to be recognised.
The arbitrator’s award was much smaller than the union demanded, and we decided not to appeal. It was a small price to pay for the stability we achieved.
The lesson – generosity can create expectations
The lesson from this experience is very clear. Many managers feel happy to give higher wages and better benefits when the company is doing well. However, the happiness level comes down to normal soon. Psychologists call it the ‘Hedonic Treadmill’. Satisfaction with a new benefit soon becomes a norm, and expectations increase. Business conditions do not remain the same forever. When difficult times come, and the company can no longer be generous, workers feel something has been taken away from them and blame management.
When Dankotuwa later faced strong international competition, some workers blamed the management for not getting enough orders. We explained the global situation, and although the younger union members understood and realised that they were on the same side as management in reducing waste and improving productivity, the older leaders still believed they had to fight management to win demands, irrespective of the international situation.
Interestingly, towards the end of my tenure, some young union leaders were even monitoring the Saudi Aramco contract price, because our energy cost formula depended on it. That showed a new level of maturity with the new generation.
A lesson I should have learned earlier
I must admit that I had seen this situation before, but I had not fully understood or internalised the lesson.
Many years earlier, I visited a tea estate owned by a very generous man. He provided his workers with facilities far better than those given in neighbouring estates, and he was very proud of his benevolent management style.
I was there with a retired Deputy Commissioner of a Government Department, a much wiser man. After listening to the owner and his boasts of how well he treats his labour, he quietly said to me,
“Giving much more than the basics will one day boomerang on him.”
Sometime later, I returned to the same estate and saw many vehicles parked there. Officials from a regional union office had come to form a union. One speaker addressing the workers said loudly,
“It is true that the owner gives many benefits, but he makes a big profit too. Therefore, we must demand more, because he can afford it.”
I was shocked by that attitude. Soon afterwards, the union presented a list of demands, and the owner was deeply disappointed. His generous style gradually disappeared. He learned his lesson.
A warning to another company
After the Dankotuwa arbitration award, I was invited to speak to the managers of a factory in the Pannala area. I learned that they were about to introduce several new benefits to workers. I told them our story and advised them to be careful.
The moral is simple. Generosity is good, but it must be balanced with long-term thinking. Several management and motivation theories also warn that once higher pay and benefits become the norm, people quickly adjust their lifestyles to that level. When the benefits stop increasing, dissatisfaction begins.
The next episode will also describe further experiences at Dankotuwa Porcelain, including my return.
Sunil G. Wijesinha, Consultant on Productivity and Japanese Management Techniques, Former Chairman / Director of several listed and unlisted companies
Recipient of the APO Regional Award for Promoting Productivity in the Asia-Pacific Region, Recipient of the Order of the Rising Sun, Gold and Silver Rays – Government of Japan
Email: bizex.seminarsandconsulting@gmail.com
by Sunil G. Wijesinha
Features
Justice and democracy in Sri Lanka’s new political era
The legal processes are steadily closing in on some of the most controversial cases that have remained as open questions without closure for many years. These include the Easter Sunday bombings of 2019, the Treasury bond scam that erupted in 2015, and a range of corruption allegations that became synonymous with successive governments over the past two or more decades. What once appeared to be stalled investigations are now showing signs of movement through the courts and investigative agencies. Recent developments suggest that these long running cases are entering a decisive phase. In the Easter Sunday attacks investigation, new arrests and investigations have brought renewed attention to allegations that extend beyond the immediate perpetrators and into questions of intelligence failures and possible political complicity. The arrest and detention of former intelligence chief Suresh Sallay under the Prevention of Terrorism Act has intensified public interest in uncovering the full truth behind the attacks.
The Treasury bond scam has also re-entered the spotlight. The Supreme Court has recently overturned legal obstacles that had prevented prosecutions from proceeding and directed that the case moves forward expeditiously. This has reopened one of the most sophisticated financial scandals in the country’s recent history and brought several prominent political and financial figures back under legal scrutiny. As those implicated in these unresolved cases are leading figures from previous governments, which have spanned both sides of the political divide since Independence, it can well be imagined that there is tremendous opposition to the gradually enveloping legal processes that is both seen and unseen.
These cases that are now being investigated cut across political camps and involve individuals who occupied some of the highest offices in the country. The result is that resistance to accountability is likely to emerge from many quarters. Still to be opened are the thousands of cases of persons gone missing during the war. Presidential Commissions have been appointed with regard to them, but there has been no serious investigations of the type now taking place.
In these circumstances, it can be surmised that the government led by those who are new to power would wish to retain a maximum of power to face the pushback that is bound to emerge from those in the opposition who have wielded power for generations. The government may calculate that this is not the time to disperse authority or reduce the instruments of state power available to it. Instead, it may believe that a period of centralised control is necessary if investigations, prosecutions and reforms are to proceed without interference.
Provincial Elections
It appears that the opposition’s efforts to mobilise the people and public opinion against the government have not been successful so far. One such instance was the attempt to generate opposition to price increases. Although people have undoubtedly been affected by rising prices and economic difficulties, these efforts failed to gather significant momentum. Another attempt came when President Dissanayake predicted that opposition politicians would face imprisonment in the month of May as legal cases progressed, though this has not happened. Critics claimed that such remarks suggested an intention to influence judicial outcomes. Yet this criticism also failed to gain traction among the public. The likely reason is that public memory remains fresh. Many people continue to associate previous governments with economic mismanagement, corruption scandals, abuse of power and the eventual economic collapse. In comparison, the present government continues to enjoy a reservoir of public goodwill and credibility. As long as legal action appears to be based on evidence and proper process, the public seems prepared to give the government the benefit of the doubt.
The government’s deliberate and cautious approach to political reform that would reduce its centralised power needs to be seen in this context. The monthly approval by Parliament of the emergency regulations is justified by the government as due to the continuing need to respond to the devastation caused by Cyclone Ditwah. However, when viewed together with the reluctance to hold provincial council elections on the grounds of electoral reform, the failure to repeal the Prevention of Terrorism Act and the postponement of constitutional reform, they all appear to reflect a preference for retaining maximum control at a politically sensitive moment. There is a logic to this approach. Governments facing major legal and political confrontations often seek stability and control. So does every despot. However, there is also a downside.
When political competition is denied to legitimate outlets, it often finds expression in confrontation, obstruction and polarisation. The advantage of prioritising the conduct of provincial council elections at this time is that it could reduce the political pressures that are building up. The main opposition parties are united in calling for these elections to be held. Conducting them would provide an opportunity for opposition political parties to obtain a measure of democratic representation and political authority at the provincial level. This would be especially true in the northern and eastern provinces, in which the ethnic and religious minorities predominate. It cannot be forgotten that the provincial council system was developed as a constructive response to the ethnic conflict. Elections at the provincial level would create opportunities for a new generation of political leaders to emerge through democratic competition rather than patronage. Many of those now facing legal scrutiny belong to an older generation to whose needs the younger may be less deferential.
Two Pillars
Another reform that could command bipartisan support is the repeal of the Prevention of Terrorism Act. The PTA has once again become controversial because it is being used in situations that extend beyond its original purpose. The detention of former intelligence chief Suresh Sallay under the Act, the continued incarceration of some Tamil detainees from the war period, and the arrest of individuals accused of speech related offences have all revived concerns regarding prolonged detention without trial and excessive executive power. The reason the PTA has been difficult to repeal is that it is closely associated with concerns regarding national security and territorial integrity. Introduced in 1979 as a temporary measure to confront the emerging separatist conflict, it survived through decades of war and has remained on the statute books long after the conflict ended.
At the same time, history shows that extraordinary powers are likely to be misused. Laws that permit detention without trial or broad executive discretion are rarely confined to their original purpose. Governments of different political parties have used such powers against opponents and critics. The temptation to do so is inherent in the possession of unchecked authority. The way forward could therefore be a combination of accountability and reform. The government should continue to support independent investigations and prosecutions in major corruption and security related cases. Demonstrating political will in this regard would strengthen public confidence in the rule of law and reinforce the principle that no individual is above the law. The PTA could be replaced with legislation that amends the Criminal Procedure Code and Penal Code in a manner that addresses legitimate security concerns while complying with democratic norms and human rights standards.
There are also international dimensions to consider. The European Union has repeatedly linked governance and human rights reforms, including reform of the PTA, to Sri Lanka’s continuing access to the GSP Plus trade concession. Progress on these issues would strengthen Sri Lanka’s international standing at a time when economic recovery remains a national priority. The government has a rare opportunity. It possesses a strong electoral mandate, public goodwill and a reputation for integrity that previous governments lacked. It can combine the pursuit of justice in long delayed cases with meaningful democratic reforms that reduce political resistance and broaden public support. At this time, accountability and power sharing are the two pillars which Sri Lankans need to be committed to build a just and democratic society for a better future without delay. Failure now would make for a long period of waiting for the next time.
by Jehan Perera
Features
Pitfalls and exclusions in academic recruitment
A public university relies on its teachers in fulfilling its responsibilities to the wider community. While teaching remains the chief responsibility of the academic staff, they also conduct research and play a central role in keeping the university a vibrant space where they and students can freely participate in conversations that concern not just routine classroom education but also society at large. The broader intellectual culture and intellectual integrity of a university thus depend on how its academics perform their functions. Therefore, universities should take the task of recruiting their academics seriously. It is important to ensure that this task is done responsibly, transparently and credibly through a fair, thorough and multi-phased evaluation process.
As both an applicant and a member of selection panels for recruitment, I hold that the recruitment procedures, currently in place in our university system, require radical reforms. Echoing some of the concerns raised by Kaushalya Perera in her Kuppi article on recruitment in March 2026, I focus on the limitations I have observed and experienced, specifically in the recruitment of Lecturer (Probationary) and Senior Lecturer positions. The article also aims to explore how these shortcomings could be addressed.
The Advertisement
Recruitment for Lecturer (Probationary) and Senior Lecturer positions is done through an open-advertisement which also involves an interview with shortlisted candidates. Advertisements are finalised in line with a template issued by the Registrar’s Office. Generally, an initial draft, prepared by the Registrar’s Office, is sent to the relevant academic departments for revisions. The revisions have to be made within the template provided, which allows space for the mention of only specialisation requirements.
It should be noted that not all revisions to the advertisement, suggested by the Department Head, are accepted in the next round. Deans, Vice Chancellors and Registrars, who have very little understanding of the disciplines associated with the position, sometimes reject the changes proposed by the Department. Technocratic in their thinking, they don’t recognise that an academic programme can be taught by persons with specialisation in another overlapping discipline. For instance, a position in English, at a university in Sri Lanka, is very well suited to not just those who have postgraduate qualifications in literary studies but also those who are from the disciplines of Applied Linguistics, Cultural Studies or Translation Studies, as these areas are taught as sub-fields of English studies at most universities in the country. These disciplinary overlaps, even when pointed out by Heads, are often overlooked by our administrators.
In place of this process, dominated by academic administrators and registrars, the advertisement should ideally emerge, from the relevant department, in the form of a comprehensive job description. It should mention the nature of the position advertised, the kind of teaching (and research) expected, how the position relates to other positions in the department, in terms of specialisation and workload, and the ways in which the recruited candidate would contribute to overall institutional development.
There can be no one-size-fits-all model when it comes to recruitment. Individual departments vary in size, strength and specialisation requirements. Departments with sizable academic staff may want to emphasise specialisation during recruitment, whereas smaller departments may prefer generalists who can handle a wide-array of courses. Specifying the rationale for the requirements included in the job description may help potential applicants get an understanding of the position advertised and the selection panel to conduct the evaluation process in a fair manner.
Review of Applications
Once applications are received, we sometimes find promising candidates but with qualifications that don’t carry in their title the name of the discipline or the department in which the position is advertised. Sometimes the disciplines or fields of specialisation that appear in the advertisement and the ones that appear in the qualifications are not identical in nomenclature, even though the research undertaken by the applicant during their graduate studies is strongly relevant to the position advertised. Even when such applications are accompanied by strong and relevant publications, our system does not view them positively. Instead, nomenclatural differences are used to reject promising candidates. Such differences are also used as a pretext when universities want to exclude a candidate for their cultural background, political beliefs or other reasons. Even if academic departments recognise such applications, at the next stage, the administrators of the university try to veto them. We lose inter-disciplinary scholars of high academic standing because of the high-handedness of university administrators.
Selection Panels
Selection panels for academic positions typically comprise the Vice Chancellor, the Dean of the Faculty, the Head of the Department, two academics nominated by the Senate and two members of the University Council. In the case of programmes/disciplines jointly housed under a single department, if the Head comes from a discipline other than the one in which the position is advertised, they may not be able to contribute in an informed manner to the recruitment process. However, some Heads refuse to appoint nominees from the relevant discipline in their place as they view sitting on selection panels as their exclusive privilege.
Sometimes university Senates do not take the appointment of Senate nominees seriously. These appointments are decided in a hurry without serious deliberations at senate meetings packed with numerous agenda items. Sometimes even if the relevant department has suitable academics to serve as Senate nominees, the Senate chooses academics from other departments or disciplines who do not have a nuanced understanding of the requirements of the position advertised and its disciplinary parameters. Sometimes specialists in the relevant discipline may not be available at a university. On such occasions, Senates tend to fill up the positions with academics from other disciplines, instead of inviting external nominees from other universities. At a state university in Sri Lanka, I was interviewed thrice for academic positions by selection panels that comprised not even one specialist from the relevant discipline.
The Marking Scheme
The marking schemes used in recruitment have their own drawbacks. Publications are sometimes evaluated for their quantity rather than quality. The opinion of the subject specialist is not sought or taken seriously when a candidate’s research is evaluated. This is why our universities are saddled with academics who engage in plagiarism or predatory publishing. The evaluation process should be tightened in such a way to bar the entry of those who lack academic integrity.
It is worrying to see that marking schemes and schemes of recruitment penalise applicants who have excelled in their graduate studies and are well-reputed for their recent research and publications just because they did not earn a first-class or second-class upper-division pass at the undergraduate level. Our narrow focus on a candidate’s first degree prevents us from giving due recognition to how that person has gained intellectual depth over the years. Some marking rubrics, which allocate points for eye-contact and posture during the interview, dilute the seriousness associated with the academic position, de-prioritise scholarship and turn the interview process into a stage performance.
Cultural Credibility
In recruitment, many universities look for cultural credibility (a term that I borrow from the work of Sulaxana Hippisley) as an unwritten requirement. Some departments are reluctant to hire applicants who are not their alumni. Some selection panels discriminate against candidates from certain ethnic or religious backgrounds. In some departments, women are rejected because they are likely to go on maternity leave or have more domestic responsibilities than men. Gender and sexual minorities have to mute and censor their identities at interviews because they are likely to face rejection if they openly declare their orientation. We have no policies and procedures in place to ensure recruitment is conducted in an inclusive way that sees diversity as a strength.
The Way-forward
When recruitment fails, the entire intellectual culture of that university takes a hit, and several generations of students are affected. Some of the current problems, related to quality in our higher education system, stem from bad recruitment policies and practices. Instead of trying to address these issues through rigorous and inclusive recruitment practices, we try to seek solutions via band-aids like quality assurance and workshops on curriculum writing and pedagogy for university academics.
In developing alternative recruitment policies and practices, we have to demand that the needs and expectations of individual departments are heard. Our selection panels should include more subject specialists than administrators and council nominees. Most of the evaluation should be completed before the interviews, and interviews should be treated as opportunities to get to know candidates in person and pose clarifying questions rather than as occasions for full-scale evaluation. We have to be open and receptive to new, inter-disciplinary scholarship and cultural, ethnic and gender diversity. If we are unwilling to introspect and bring about these reforms and revise our marking schemes, we will continue to recruit the wrong candidates and thereby fail our students and the wider community.
Mahendran Thiruvarangan is a Senior Lecturer attached to the Department of Linguistics & English at the University of Jaffna.
(Kuppi is a politics and pedagogy happening on the margins of the lecture hall that parodies, subverts, and simultaneously reaffirms social hierarchies.)
by Mahendran Thiruvarangan
Features
Rocking scene … in Japan
Chitral ‘Chity’ Somapala, now based in Sweden, has been active in the music scene for many years, and is known for his hard rock work with European bands like Firewind, Power Quest, and Avalon.
In Sri Lanka, he’s a household name and that’s the reason why he checks out the local scene, on a regular basis, keeping rock music lovers in the groove.
His shows are invariably ‘full house’’ events.
Sri Lanka’s rock star is now ready to do the needful … in Japan, and rock fans in that part of the world are already gearing themselves up for a rock explosion, with Chitral in the spotlight.
The show is scheduled for 03rd October, 2026, at the Hattori Ryokuchi Park, in Osaka, with Wayo.
The blast off is from 1.00 pm onwards.
However, before he checks out the Osaka scene, Chitral has another important date in his itinerary – a spectacular Sri Lankan musical extravaganza at the Sydney Opera House, in Australia.
The concert is titled Rhythms of Sri Lanka and will be held on 23rd August, 2026.

Back in Colombo soon to oblige local rock fans
Although Chitral Somapala is, indeed, a big name, as a rock artiste, he also revives the music of his parents, as well, often performing their music, along with his own songs, at live programmes.
In fact, the album ‘Dambulugale’, released in 2018, which is a tribute to his parents, famous Sri Lankan musicians P. L. A. Somapala and Chitra Somapala, turned out to be a massive hit, not only in Sri Lanka, but with Sri Lankans the world over.
The album, a compilation of various cover songs, previously written and performed by his parents, was dedicated to Chitral’s parents, and released on the 70th anniversary of Sri Lanka’s independence.
He also dropped ‘Chitral Somapala Live In Concert’, in 2023, with 22 tracks, and has several other releases to his credit.
Besides his rocking career, Chitral was asked by veteran film directors Chandran Rutnam, Asoka Handagama, Priyantha Colombage, Udayakantha and Shameera Naotunna to contribute his talent for their soundtracks, and he won a Presidential award and an International award for the movie ‘Let Her Cry’ by Asoka Handagama.
Chitral will be back in Colombo soon with another rocker for his fans, so watch out for Rock Meets Reggae.
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