Business
LAUGFS Super Nugegoda is all about overall customer experience, says CEO
‘Getting best deals is very important in satisfying valued shoppers’
by Sanath Nanayakkare
The full range of expectations of a customer vising a supermarket can be vast in this day and age. Identifying just how expansive they can be and the numerous ways in which a supermarket can try to exceed customer expectations is therefore very critical. Whether one likes it or not, these expectations tend to involve a comparison when implicit expectations are not being met. The Island recently had an interview with Pravin R. David, CEO of LAUGFS Supermarkets where we probed one of the leading supermarket CEO minds in the country about this particular challenge. Notably, the interview was conducted on the sidelines of an event where LAUGFS recently opened its brand-new outlet located at 225, Stanley Thilakarathne Mawatha, Nugegoda. Pravin said it marked the 38th addition to the chain, but is different from other LAUGFS outlets and other competitive retail formats as well. The following are some excerpts from the interview.
Q. Supermarkets already battle it out on prices for products that matter most to customers. How does LAUGFS Supermarkets work with its supply chain to bring its grocery prices down?
As a consumer centric business organization, LAUGFS Supermarkets touch thousands of customer lives on a daily basis, so as a company, we are very concerned about the prices we offer to our customers on daily essentials and groceries. Adapting a competitive pricing policy via effective supply chain strategies is vital for maintaining competitive prices. Most importantly it’s a challenge to maintain a competitive pricing in an environment where prices are frequently fluctuating.
Q. Sri Lanka is now at a point where the spikes in essential commodities are reversing, perhaps allowing your margins to drift higher from an all-time low. Is this a welcome development for supermarkets from a balance-sheet point of view?
Prices of essential items are fluctuating and both cost and selling prices are adjusted accordingly. So there won’t be a drastic increase in profitability, but compared to the previous period it is a stable condition as there aren’t many supply issues which is directly impacting on price and availability. But overall, certain cost elements of the business operations such as taxes, power and utility, interest cost have gone up drastically which has a direct impact on the profitability.
Q. Competition largely depends on how many supermarkets are present in any local area. Nugegoda is a place where you would face fierce competition. Why did you really want to enter this battleground?
There are a few reasons why we entered a highly competitive area like Nugegoda. This new store format is totally different to all our existing LAUGFS Super outlets and other competitive retail formats too. So we wanted to bring this new concept to an area with many residential customers in line with our target-group.
Q. What’s the specialty of your bakery products and ready meals at your Nugegoda store?
We have first launched our hot kitchen + Bakery concept of “Sugar & Spice” by Crimson Bakery at Nugegoda store. This caters to a diverse range of ready- made hot food and savories/ snacks and there are seating facilities to relax and enjoy your food while shopping with your family. We maintain high standards of quality and hygiene as it is our primary promise.
Q. How tough is your job as CEO in getting the best deals for shoppers including the quality of service?
Getting best deals is very important in satisfying our valued shoppers and to offer the best prices in daily essentials, fresh items and other grocery items. It is mandatory to maintain a better relationship with suppliers and our farmer networks are key in managing this proposition. Whereas, maintaining service levels requires continuous training and development of our front line staff, retaining them, upgrading their attitudes and soft skills are the main challenges ahead.
Business
ADB-backed grid upgrade tender signals next phase of Sri Lanka’s energy transition
In a move that highlights Sri Lanka’s accelerating push toward a more resilient and renewable-powered electricity system, the National System Operator Private Limited (NSO) has called for international bids to modernise the country’s core grid management infrastructure.
The tender—issued under the Power System Strengthening and Renewable Energy Integration Project (PSSREIP)—is backed by the Asian Development Bank (ADB), reflecting continued multilateral confidence in Sri Lanka’s energy reform trajectory despite recent economic headwinds.
At the heart of the project is the integration of a Renewable Energy Management System (REMS) with a fully upgraded SCADA/EMS platform at the National System Control Centre. While technical in appearance, energy experts say the implications are far-reaching: this is the digital backbone required for managing a grid increasingly dominated by intermittent renewable sources.
“This is not just another infrastructure upgrade—it’s a systems transformation,” a senior power sector analyst said. “Without this layer of intelligence, scaling up solar and wind becomes operationally risky.”
Sri Lanka has in recent years expanded its renewable energy footprint, particularly in solar and wind. But the lack of advanced real-time forecasting and dispatch capabilities has often limited how much of that energy can be safely absorbed into the grid. The proposed REMS integration directly addresses that bottleneck.
From a financial perspective, the project also highlights the continued role of concessional development financing in de-risking large-scale energy investments. The ADB’s involvement ensures not only funding support but also procurement discipline through its Open Competitive Bidding (OCB) framework—seen by analysts as a safeguard for transparency and technical quality.
The tender sets a relatively high bar for bidders, requiring prior experience in similar large-scale contracts exceeding USD 6 million and a minimum average annual turnover of USD 16 million. This suggests the project is likely to attract major international engineering and energy technology firms, potentially opening the door for advanced grid solutions and knowledge transfer.
Beyond its technical scope, the initiative comes at a critical time for Sri Lanka’s energy economy. Rising generation costs, fuel import pressures, and the need for tariff stability have intensified the urgency for efficiency gains within the system. A smarter grid—capable of optimising dispatch and reducing losses—could ease some of these structural pressures.
Moreover, the project aligns with Sri Lanka’s broader climate commitments and long-term goal of increasing renewable energy penetration. Analysts note that without investments in grid intelligence and flexibility, renewable targets risk remaining aspirational rather than achievable.
The deadline for bid submissions is May 14, 2026, with implementation expected to span approximately 18 months from contract award.
If executed effectively, the NSO-led initiative could mark a decisive shift—from a conventional grid struggling with variability to a digitally enabled system capable of managing the complexities of a modern energy mix.
For policymakers, investors, and consumers alike, the message is clear: the transition to clean energy is no longer just about adding megawatts—it is about building the intelligence to manage them.
By Ifham Nizam
Business
Update on independent forensic review
We wish to provide an update on the actions being taken following the recently identified incident.
In line with the Corporate Disclosure made on 23rd April 2026 and as indicated in our 6th April 2026 Corporate Disclosure, an independent forensic review focused specifically on the fraudulent transactions has been initiated and will be conducted by Deloitte Touche Tohmatsu India LLP, a globally recognized firm with expertise in forensic investigations. This process is being carried out in consultation with, and in line with recommendations from, the Director of Bank Supervision of the Central Bank of Sri Lanka.
The forensic review will examine the circumstances surrounding the fraudulent transactions, including any lapses in controls, oversight, and governance during the relevant period. Its findings, including any interim updates and the final report, will be submitted directly to the Central Bank of Sri Lanka.
Business
Pathiraja appointed Controller General of Immigration and Emigration
In a move aimed at reinforcing institutional stability and administrative efficiency, the Cabinet of Ministers has approved the permanent appointment of Iraj Chaminda Pathiraja as Controller General of Immigration and Emigration.
Pathiraja, a senior officer in the Special Grade of the Sri Lanka Administrative Service (SLAS), had been serving in the position in an acting capacity since May 2025. His confirmation to the top post signals continuity in leadership at a time when the country is seeking to strengthen border management and streamline migration processes.
The proposal for his appointment was submitted by Ananda Wijepala, Minister of Public Security and Parliamentary Affairs, and received Cabinet approval this week.
Government sources said the decision reflects confidence in Pathiraja’s administrative experience and his performance during his tenure as acting Controller General. His role is considered critical in overseeing Sri Lanka’s immigration framework, including visa issuance, border control operations, and emigration regulation.
The Department of Immigration and Emigration plays a key role in national security architecture, particularly amid evolving regional mobility trends and increasing demand for efficient public services. Officials noted that stable leadership is essential to ensure policy consistency and operational effectiveness.
Pathiraja’s appointment comes at a time when Sri Lanka is placing renewed emphasis on governance reforms within the public sector. Strengthening institutional capacity, improving service delivery, and enhancing transparency have been identified as key priorities.
Analysts say the confirmation of a permanent Controller General is expected to support ongoing efforts to modernize immigration systems, including digitalization initiatives and improved coordination with international counterparts.
The government has also underscored the importance of maintaining a balance between facilitating legitimate travel and safeguarding national interests, particularly in the context of global migration challenges.
By Ifham Nizam
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