‘HNB’s new customer centre, testimony to Bank’s transformation strategy’

(From Left) HNB Executive Director and Chief Operating Officer, Dilshan Rodrigo at the opening ceremony of the new Customer Centre with HNB Assistant General Manager- Network Management, Vinodh Fernando, HNB Chief Credit Officer, Nirosh Perera, HNB Regional Business Head-Central Region, Visuvalingam Sampanther and Katugastota HNB Customer Centre Manager, Dilini Kendagolla.

HNB hosted a special ceremony in inauguration of the launch of the new Customer Centre at No 154/E Kurunegala Road, Katugastota recently.

HNB Executive Director and Chief Operating Officer speaking at the event said,” Customer convenience is a top priority for HNB. To that end, we have been steadily expanding our digital footprint and supplementing this broader reach with an expanding branch network. With the opening of our new Customer Centre, we are refining our ability to better serve existing customers and attract new business from across the Katugastota region,”

According to a press release issued by the Bank, the new customer centre has been redesigned to simplify customer experiences with quick transactions, increasing their relationship with the bank staff.

“The newly relocated Katugastota customer centre is a visual testimony of HNB’s transformation strategy and evolving brand identity. The bank has taken bold steps to enhance the operating model of the customer center with many months of work in carefully crafted customer propositions”.

“The digital innovation efforts of the financial powerhouse will enable a greater scope of contactless baking solutions, payments, and settlements in a COVID-struck environment. HNB offers the thriving business community digitally enhanced banking services including HNB Payfast, HNB MOMO, HNB Solo, Wally-E and other payment gateways”, the press release said.–————