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George alerts Sri Lanka Tourism: an investigation for alleged negligence by transportation agent

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On 1st October Sri Lanka Tourism announced a relaxed, bubble free experience for international visitors who had completed COVID vaccination protocols and arriving in the destination with a negative PCR test taken prior to leaving the home country.

In response, a traveller from the United States speaks of having come to Katunayake on 7th October via Maldives and Istanbul, and claims on a YouTube video that is being circulated widely, that he arrived in Sri Lanka after conforming to all visa requirements as stipulated by our Embassy in Washington and keeping to vaccination protocols to find on arrival that the local car rental company had failed to send a representative to receive him at the airport, this has led him to venture out and stay at a hotel close to the airport and try to venture to Sri Lanka on his own, found it difficult to find alternative transport and being disappointed had left the country, in just five hours.

Sri Lanka Tourism understands and sympathises with the plight of Mr. George from the U.S.A. who found himself with no transport and no agent in Colombo, and has contacted the agent named by him and taken steps to inquire into why the said agent did not keep to his undertaking. While steps are being taken to inquire into the incident it has also to be taken note of that an incident of this nature, though very rare, can happen in the post COVID scenario of ‘on off lockdowns’ which most countries are operating on and in no way tarnishes the image of Sri Lanka. This is confirmed by Mr. George himself who says in the same video that he is looking forward to a visit.

The revival of the tourism industry is of utmost importance to the Sri Lankan economy and Sri Lanka Tourism understands the key role played by both the private and public sector to ensure that tourists arriving to the Island have positive and unforgettable experiences. The Authorities call on the industry to ensure that their teams are refreshed on service standards and are instilled with the importance of providing service experiences that are in keeping with expectations of all tourists, both domestic and international.

Sri Lanka Tourism is happy to announce that despite the pandemic the Island remains a top of the mind destination, and that Sri Lanka has received many positive accolades notwithstanding the border closures and no physical arrivals into the country. With the recent movement in international travel, Sri Lanka has seen an exponential interest which will result in increased arrivals, and is being aided by increased connectivity, with new airlines commencing operations and an increase in routes of existing airline partners.



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Dialog, Axiata Group and Bharti Airtel sign Definitive Agreement to merge operations in Sri Lanka

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Dialog Axiata PLC (“Dialog”), Axiata Group Berhad (“Axiata”) and Bharti Airtel Limited (“Bharti Airtel”) (collectively “the Parties”), signed a Definitive Agreement to combine their operations in Sri Lanka. Under this agreement, Dialog will acquire 100% of the issued shares in Airtel Lanka, in consideration of which Dialog will issue to Bharti Airtel, ordinary voting shares which will amount to 10.355% of the total issued shares of Dialog by way of a share swap. The transaction is subject to the approval of Dialog’s shareholders and is pending the completion of specific conditions outlined in the Share Sale Agreement, including clearance from the Colombo Stock Exchange (CSE) and completion of other applicable legal, corporate and regulatory compliance procedures.

 The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) has granted its approval for the proposed merger, underscoring its vision to advance the adoption of telecommunications services across Sri Lanka.

 This consolidation will enable the merged entity to garner economies of scale and reduce duplication of infrastructure, achieve synergies in technology and capital expenditure leading to enhanced high speed broadband connectivity, voice and value added services, cost savings and operational efficiencies.

 Vivek Sood, Group CEO and Managing Director of Axiata Group Berhad said, “The merger between Dialog and Airtel Lanka is aligned to Axiata’s strategy of market consolidation and resilience. The merger will create value for the shareholders of Dialog Axiata PLC and Axiata Group through achievable synergies. We have the utmost respect for Airtel Lanka and its employees and look forward to working together as we integrate the two companies.”

Commenting, Dr Hans Wijayasuriya, CEO Telecommunications Business and Group Executive Director of Axiata, added “This merger brings together the strengths of two leading telco groups and bodes well for the Growth and Sustainability of Sri Lanka’s flagship Telecom Sector. We look forward to the new frontiers in Customer Experience and innovation the company will deliver to Sri Lankan Consumers and Enterprises.”

Gopal Vittal, MD & CEO Bharti Airtel Limited Said, “We are happy to merge our Sri Lanka operations with Dialog. Given the scale and unique propositions they offer, we are certain that our customers will continue to enjoy cutting edge services on a seamless network.”

 “It is a privilege to welcome the team at Airtel Lanka to the Dialog family and together we take a significant step forward in our commitment to delivering superior telecommunications services in Sri Lanka”, remarked Supun Weerasinghe, Director/Group Chief Executive of Dialog Axiata PLC.

 “The integration of Dialog and Airtel Lanka operations will unlock new opportunities for innovation and growth, and this will lead to benefit consumers.” Ashish Chandra, Chief Executive Officer, Bharti Airtel Lanka (Private) Limited.

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Israel-Iran tensions: Saudi Arabia reckoned as best mediator

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By Sanath Nanayakkare

Saudi Arabia has the capability to play a key role in mitigating tensions between Israel and Iran and prevent the conflict from causing broader consequences to the geopolitical order, global oil market and global financial markets, Samer Talhouk, Senior Analyst, Risk & Industry Research MENA (Middle East and North Africa) Fitch Solutions, said during a webinar.

Fitch Solutions BMI webinars present expert analyses of the political and economic risks that could impact growth strategies in more than 200 markets.

Setting the tone for the webinar BMI said,” Israel and Iran have been on a collision course throughout Israel’s six-month war against Hamas militants in the Gaza Strip. Iran’s dramatic aerial attack on Israel follows years of enmity between the countries and marks the first time Iran has launched a direct military assault on Israel. Meanwhile, President Joe Biden warned Prime Minister Benjamin Netanyahu that the U.S. would not take part in a counter-offensive against Iran.”

“In above context, Saudi Arabia has the capability to mediate between Israel and Iran as the two countries have restored their ties, and have a good working relationship. There is an opportunity for Saudi Arabia to seize, in this evolving scenario, and help ease the tensions in the region,” he said.

Ramona Moubarak, Head of MENA Country Risk and Global Banking- Fitch Solutions said if tensions prevail in the region for months and Iranian oil is removed from the global market due to sanctions or blockades, the price of crude oil could spike to USD 120-!50 per barrel .

“And then oil price hike will lead to inflationary pressures across the borders. In addition to that, vulnerabilities stemming from the conflict to the maritime security could have adverse effects on shipping in trade routes,” she said.They discussed different scenarios between escalation and de-escalation of tensions in the region for international businesses to consider in their decision making.

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Tourism industry, an effective solution to SL’s economic crisis – Dr. Malraj Kiriella

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By Ifham Nizam

Sri Lanka is in the grip of an economic crisis with an uncertain future looming, but the tourism industry represents one effective solution to the economic downturn, tourism expert Dr. Malraj Kiriella said.

Speaking at a public forum recently on the tourism sector in Sri Lanka, Kiriella said that tourism not only generates much-needed foreign exchange but also brings about revenue that filters down to the periphery.

The forum, a 20th round table discussion, was organized by the Gamani Corea Foundation and was held at the BMICH. The discussion centered on an issues paper on the ‘Tourism Sector’ which was authored and presented by Kiriella.

Kiriella is a multi-disciplinary expert, having over 30 years of professional work experience in the travel and tourism industry. He has worked in different capacities at senior management level in national tourism administration, research and planning, marketing and promotions, compliance and standardization, international relations and sustainable development. He is the Founder/Owner of South Asia Multidisciplinary Advisory Services (SAMAS).

Kiriella also said that the government is putting in numerous efforts to get the tourism industry off to a great start.

Kiriella added: “Tourism will be core to Sri Lanka’s future growth. The economic potential of the industry is gigantic. Without a doubt, it requires a focused and holistic approach and realistic goals in order to reach its full potential.

‘The lack of a Tourism Satellite Accounting System and documentation on direct GDP and employment from tourism underscores the urgent need for improved methods to estimate tourism’s economic impact. Sustainable practices remain largely confined to major operators, with SMEs facing barriers like funding and technology.

“The scarcity of case studies on sustainable hospitality practices hampers our understanding of effective strategies and their impacts.

“To foster change and competitiveness, collaborative efforts are vital to compile and share these case studies, encouraging broader adoption of sustainability in our industry. One critical issue is the prevalence of unregistered tourism establishments which is estimated to be more than figures relating to registered establishment rooms. This lack of formal registration hampers ability to make informed policy decisions, ensure quality control, and effectively collect taxes. We need a survey to identify barriers to registration and improve data accuracy. By understanding these obstacles, we can implement targeted measures to support both registered and unregistered establishments, fostering a more inclusive and sustainable tourism industry.

“Additionally, the lack of analysis in tourism value chain development hampers planning and management. Comprehensive research is urgently needed to understand market potential and multiplier effects, facilitating the establishment of robust frameworks for sustainable tourism growth.

“Sri Lanka’s tourism sector faces skill shortages and low women’s participation, hindering its growth. Women’s involvement is below 10%, far below global of 54% and Asia-Pacific average of 53%. Cultural barriers impede their participation, requiring intervention. Preserving resources and adapting to consumer preferences is essential. Addressing negative publicity is vital for sustainable growth and international market access.”

Speaking to The Island Financial Review, Devindre Senaratne, past president of the Sri Lanka Association of Inbound Tour Operators and chairman, Sigiriya Jungles Resort said tourism is one of the most important industries and rightly the low-hanging fruit for Sri Lanka’s economy. It is very important to make strategic decisions from all stakeholders to ensure that tourists visiting Sri Lanka from any part of the world have a pleasant stay while they are here.

Senaratne, who was one of the panelists at the forum added: “Tourism brings in a considerable amount of foreign exchange and in 2018 our best year, we had 2.3 million tourists and had a forex income of USD 4.5 billion which was the second best net foreign exchange contributor. We are very confident with the present demand patterns, we will handle approximately 2 million tourists and have an income of over USD 4.5 billion for 2024.

“Our infrastructure facilities to serve the tourists are very important for them to conveniently get about without any hassle. For example, we need to get ourselves better organized with facilities at the airport to quickly disembark without a hassle at immigration.

“Line ministries, such as, Sri Lanka Railways, Department of Wildlife and the Central Cultural Fund need to have online ticket purchasing systems to enable convenient purchasing of tickets.

“Tourist Police could be a major supporter too if they will be on the alert at major tourist sites and the popular beaches to ensure the tourists are safe. They could also advertise an emergency number.”

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