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Despite love and hate, National Carrier is a must-have for its economy: SriLankan CEO

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By Sanath Nanayakkare

National airlines are usually the most loved and the most criticised operation in many countries and Sri Lanka is a clear example for this, Richard Nuttall, the Chief Executive Officer at Sri Lankan Airlines said at the Aviation College in Katunayake recently.

He said so while delivering the keynote speech at a workshop held for a group of media personnel who write, broadcast and telecast aviation news for their respective media organisations.

The two-day media workshop no doubt helped create more understanding of the aviation industry and why it’s important, and even more so how the National Carrier best serves its passengers and contributes to the economy despite having to deal with ill-considered and uninformed comments made in the main stream media and social media platforms.

“If you do a survey, you will find that the most favorite airline is the most hated airline at the same time, which is true for Sri Lanka too. Sri Lankans are in a state of having two opposing feelings at the same about the National Carrier, or are uncertain about how they should feel about it,” he said.

Richard Nuttall

Further speaking SriLankan CEO said,” Most often what is get reported is about ‘I had to wait an hour at the airport, or a flight turned back due to technical fault, but the reality is we are carrying 5 million passengers a year, and when you have 5 million passengers a year, it means 1,500 passengers through 15 desks in an hour. Such trivial things happen everywhere in the world and there are lot worse places in terms of such occurrences. Everywhere you would see a flight turning back or something happens on a flight and the airline says,” we don’t continue and we need to go back to base’. If you Google and search, you will find that it happens to any carrier in the world. So, what we want is to let the conversation move beyond instead of talking about small things; how we handle 5 million passengers a year on thousands of flights to many destinations. For example, if a Hajj pilgrim at the end of his life unfortunately passes away on a flight, it is not news. It is a general incident. This is why we want to lift the conversation and the understanding to a different level and see whether we could get the people who are really interested in aviation to see how the industry works so that we can have more informed views about the big picture of the industry. Aviation is a very complex business and it requires a lot of commitment and many, many skills. Sri Lankan Airlines has many personnel with a huge amount of training. For example, it takes years of hard work to become a pilot. It takes years to become an engineer. Like everybody else, we have IT experts, accounting professionals etc. We have about 100 IT systems integrated into our operational system. We have personnel who do revenue management, who set prices and plan where the aircrafts go. In addition, we have Catering, Ground Services and we provide maintenance for other carriers. Some of them stay with SriLankan for longer periods and others choose to work for other airlines. So, this is a huge, complex industry and SriLankan Airlines is a big company. We are highly regulated and we need to get permission from various governments where we arrive. And we need to operate in compliance with the safety protocols of not only the Civil Aviation Authority in Sri Lanka but also of civil aviation authorities from across the world. Everything we do in flying and on the ground is regulated and if we don’t follow these procedures, we might not be allowed to fly to Europe tomorrow. So it is more important to have an understanding of how SriLankan Airlines maintain these highest standards rather than anything else.”

“Aviation is probably worth about 5-6% of GDP for most countries and if we didn’t have aviation, that contribution wouldn’t be there. We employ 6,000 people. Around the ecosystem, there are many other people employed in civil aviation, in airports, as travel agents, as cargo agents etc. Hotels and tourism industry which directly and indirectly supports 10% of the population wouldn’t be able to operate if we didn’t engage in connectivity. If you look around the world at strongest economies, they all have a strong airline. What’s the hub in the Middle East? It’s Dubai and it grew on the back of Emirates. Etihad, Qatar, Saudi Arabia flights go there and their economy is driven hand in hand with Emirates. The financial centres of the world such as London, Frankfurt, Singapore, Hong Kong, and New York, all have major airlines based there with flights going in all directions. All regional airline offices in Africa are based in Nairobi. Kenya Airways is based in Nairobi. So aviation and airlines are really, really critical to any given country’s economy, businesses and tourism. This is why countries need to have strong airlines and all the reasons for having a strong national carrier for those important networks to work seamlessly. Today SriLankan flies to 35 destinations and as a ‘oneworld member’, we connect to hundreds of destinations across the world. How many people in this country have connections with Australia? If we don’t have an airline based here, nobody would fly nonstop to Australia. The reason for that is those flights are filled with 40% of the passengers coming from India. If we didn’t fly to Australia and didn’t fly to South East Asia maybe 50% of the flights that we fly on Indian routes won’t be there. There are so many people who say that if SriLankan is not there, somebody else will carry that route. That’s not correct. If you get somebody else to fly on maybe 30% of the routes, you just have to go via somewhere else and you will end up paying a lot more airfare. So if you want to build an aviation hub here, grow your tourism, scale up your industries, you have to have a strong national carrier.”



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Cargills Kist transforms wartime battlefield into thriving Kilinochchi agri-belt

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Aloe vera cultivation in Mankulam, empowered by Cargills Kist

When the doors of the Cargills Kist primary food processing plant first opened in Kilinochchi’s Ariviyal Nakaram area in 2013, there were no advertisements, public announcements, or grand promotional campaigns. Yet, stretching down the dusty road, a long, quiet queue of local residents had formed. They were war-battered northerners looking desperately for a fresh start, and among them, an overwhelming majority were young women and war widows.

On that single day, 70 women were interviewed and hired, stepping into a facility that promised the exact same salaries, perks, and allowances as the Kist plant in Colombo. Today, thirteen years after the factory first opened its doors, many of those senior employees still walk just a kilometer or two from their homes to the factory floor every morning. They stand as living monuments to a corporate intervention that chose to build futures where everything else had been flattened. Enhancing the vibrancy on the factory floor, a new generation of young employees now works closely alongside these original mentors.

Sowing Hope in Scorched Earth

When the Cargills team first arrived in Kilinochchi after the war concluded, it was a town in name only; not a single roof remained standing, shops were non-existent, and the population survived in displacement camps. A baseline survey of 2,000 locals conducted by the company revealed a profound disconnect: an entire generation had been completely separated from agriculture and lacked the know-how, seeds, or market access to restart their lives. However, they possessed one hidden, resilient asset – hardy Jaffna mango trees that had miraculously survived the crossfire.

Partnering with international agencies like USAID and IFAD, Cargills spent three grueling years navigating the absence of a proper civil administration to construct the Kilinochchi primary processing facility. They taught locals how to harvest and pack mangoes without bruising, introduced commercial passion fruit cultivation to the region, and established a reliable buyback system for the outgrowers. Today, the plant absorbs 30 to 35 tons of local fruits and vegetables daily from them -including woodapple, melon, passion fruit, and now, aloe vera – pumping direct liquidity into a community once starved of cash.

Aloe vera extraction process on Cargills Kist Factory Floor in
Kilinochchi. (Pix by Nishan S. Priyantha)

The Financial Architecture of Inclusion

With its 70-year legacy of providing nutritious, farm-fresh products to consumers, Kist’s latest project in Kilinochchi highlights how structural corporate responsibility can systematically erase regional disparities. A year ago, the company identified a rising global and local demand for aloe vera, an ingredient heavily used in beverages and personal care items that Sri Lanka was frequently forced to import. To root the supply chain locally, Cargills selected 100 stay-at-home women in Kilinochchi to pioneer commercial aloe vera cultivation. But the barriers to entry were steep: setting up a single quarter-acre required an initial capital of roughly Rs. 200,000 – an impossible sum for a low-income family. Worse, nearly 60% of smallholder farmers in Sri Lanka are blacklisted by the Credit Information Bureau (CRIB) due to past unpaid debts or a lack of physical collateral, locking them out of traditional banking ecosystems.

Female farmer cum owner
Vigneswaran Kamalanayaki at
work

To bypass this systemic gridlock, Cargills Food & Beverage Limited Managing Director Arjuna Kumarasinghe stepped forward with a corporate guarantee from the parent company, enabling Cargills Bank to issue micro-loans without demanding collateral.

Alongside technical assistance and irrigation equipment funded by the German development agency (GIZ) – a collaboration facilitated by Haridas Fernando, Group Manager of Agribusiness at Cargills Ceylon PLC – Cargills Bank rolled out mobile banking units to bring true financial inclusion directly to the doorsteps of the North.

To further insulate farmers from volatile market forces, the company integrated a dual-channel model. When market prices spike, farmers are entirely free to sell to any buyer of their choice. However, if the market crashes or surpluses build up, Cargills honours a guaranteed floor price of Rs. 90 per kilo at its processing plant, absorbing the risk and ensuring the farmer never loses.

The Rise of the Agripreneur

Arjuna
Kumarasinghe,
Managing Director,
Cargills Food &
Beverage Limited

The real-world metrics of this intervention are vividly visible in the backyards of Mankulam. Vigneswaran Kamalanayakie, a 37-year-old mother, manages a quarter-acre aloe vera plot adjacent to her home while caring for her young child. Utilising a modern “rain hose” irrigation system that waters the entire plot in just a few minutes, she has fundamentally altered her family’s financial trajectory. Even before her first formal leaf harvest, Kamalanayakie earned Rs. 50,000 simply by selling the aloe vera shoots generated by her crop. With her initial leaf harvest projected to bring in Rs. 100,000, she is entering a monthly earning cycle that scales up to an estimated Rs. 1,200,000 annually. She is already making active plans to double her plot to secure a multi-million rupee income.

Through Agronomy Extension Officers and dedicated field animators, these women are coached in crop management, pest control, and year-round continuous harvesting methods. They are no longer subsistence farmers vulnerable to the whims of middleman collectors; they have transitioned into bankable agripreneurs.

A Solid Pulp of Purpose

Haridas Fernando,
Group Manager,
Agribusiness,
Cargills Ceylon PLC

By leveraging its 14 collection centers across Sri Lanka, its main manufacturing facility in Katana, and over 500 retail outlets operating across all 25 districts, Cargills has built an incredibly resilient, closed-loop domestic supply chain.The Kilinochchi factory stands as the ultimate thesis statement for this corporate strategy.

Without beating the drums of self-adulation, Kist has blended humanity, national duty, corporate responsibility, and business ingenuity into a solid pulp.

In doing so, it has proven that the most delicious and wholesome aspect of a brand’s legacy isn’t just the product it puts on store shelves, but the dignity it restores to the people who grow it.

By Sanath Nanayakkare

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Sampath Bank recognised with three prestigious banking accolades at World Finance

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Sampath Bank PLC has received three major honors at the World Finance Banking Awards 2026, being named Sri Lanka’s Best Retail Bank, Best Commercial Bank, and Best Corporate Governance – Sri Lanka. Presented by the UK-based World Finance magazine, these awards recognize excellence in performance, innovation, customer value, leadership, sustainability, and governance. This marks the 12th consecutive year that Sampath Bank has won the retail and commercial banking titles, underscoring its long-standing ability to serve individuals, businesses, and communities effectively. The new governance accolade highlights the bank’s strong commitment to transparency, accountability, ethical leadership, and responsible stewardship.

Managing Director Sanjaya Gunawardana expressed pride in the achievements, noting they reflect customer trust, employee dedication, and stakeholder confidence. He emphasized that while the retail and commercial awards recognize consistent value and innovation, the governance honor affirms the strong principles guiding the bank’s decisions. World Finance uses a rigorous evaluation process based on financial performance, innovation, customer experience, sustainability, and leadership. Sampath Bank’s governance recognition stems from robust Board oversight, proactive risk management, and a culture of responsibility. Together, these awards reinforce the bank’s mission to build a resilient, future-ready institution that contributes to Sri Lanka’s progress.

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People’s Bank marks its 65th anniversary

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CaptionPeople's Bank Chairman Prof. Narada Fernando and CEO/GM Clive Fonseka.

People’s Bank commemorated its 65th Anniversary on 1st July. The Bank commenced its anniversary celebrations with a special event held at People’s Tower in Colombo.

The gathering was addressed by the Chairman of People’s Bank, Prof. Narada Fernando, and the Chief Executive Officer/General Manager, Clive Fonseka. Coinciding with its 65th Anniversary celebrations, People’s Bank also launched the latest edition of the Economic Review magazine under the theme, ‘Sri Lanka’s Export Renaissance: Diversification, Innovation and Global Competitiveness’.

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