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Confessions of a global gypsy – Part 20

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A winning streak

By Dr. Chandana (Chandi) Jayawardena DPhil

President – Chandi J. Associates Inc. Consulting, Canada

Founder & Administrator – Global Hospitality Forum

Learning from the Past to Create a Bright Future

Last week, I was pleased to be invited by a newly established International Hotel School (IHS) Guild to talk on the above topic. IHS Guild organized their first webinar of a series on the day I celebrated my 50 years in the field of hospitality – on October 10, 2021. As their keynote speaker, I spoke about the vision, the mission and the passion needed. It was in relation to the how the IHS – the second oldest hotel school in Sri Lanka, was created within Mount Lavinia Hotel 30 years ago. As the hotel industry in Sri Lanka is planning to re-bounce and rebuild after the global pandemic, it is vital for industry leaders to learn from the past in becoming innovative leaders for the future.

Managing an Inn at age twenty

In 1974, my first management position fell on my lap when I was still a 24-year old third-year student at the Ceylon Hotel School (CHS). The company making the offer was very impressed with my experience in eight part-time positions within a short two and half years at CHS. Most of my peers interested in this position had only two or three part-time positions on their resumes. My focus on being ‘street smart’ by action learning at any job I could find rather than being ‘book smart’, finally paid dividends.

This company, with five boutique hotels (in Colombo, Kandy and Nuwara Eliya) – Yahala Group, offered me the post of the Resident Secretary of the Tropical Gardens Club & Inn in the most expensive location in Sri Lanka (Colombo Seven). I accepted the offer immediately. Every afternoon, soon after I finished my classes at CHS, I wore a tie and rushed to the this small 10-bedroom inn with a busy restaurant, bar and a club. Around 4:00 pm every weekday, I took over the keys and the entire operation from Mrs. S. Wijesinghe, the manageress.

I was paid only Rs. 200 a month. However, to the amazement of my batchmates I was provided with à la carte restaurant dining facilities and an air-conditioned room for overnight stay, on complimentary basis. Air-conditioning was a luxury in mid-1970s in Sri Lanka. Around midnight, I managed to do a little bit of studying for the forthcoming final examinations at CHS in my luxurious hotel bedroom, rather than in a crowded dormitory at the CHS hostel.

The manageress was an early bird. Every morning, I handed over the inn back to her and rushed to CHS. During the weekends I worked longer hours. I did not get many opportunities to practice my newly improved culinary skills but enjoyed being in charge of the inn during its busiest time of the day. I was the number two of the inn combined with duties of the duty manager and night manager. The employees respected me after I commenced mini sessions of service training. In my ninth part-time job I learnt how to lead a small team and keep them motivated.

Winning Big at Sports

In spite of my hectic schedule, I found time to continue practising Judo and Rugby Football. I was chosen to the five-member team of Colombo YMCA Judo club. After a hectic five-bout team event, we won the 1974 national Judo Championship in Sri Lanka.

For the third time, as the Tournament Secretary of the Nationalised Services Rugby Football Club I led the organizing of a 16-team seven-a-side tournament. CHS competed once again and won the championship for the first time. We played against strong teams with several top Sri Lanka national team players, such as Dan Ratnam (Captain of the Havelock Sports Club, fondly known as Havies Rugger team). Our hard work at early morning practices at the Galle Face Green and our youthful fitness were the key winning factors in our favour.

I was angered when the team captain and my friend, Neil Maurice nearly dropped me from the team for not attending some of the practice sessions. However, he was particularly pleased with my performance during our final match. After a 60-meter sprint, I scored an early try within minutes of the opening whistle. After we won the trophy, Neil gave me a big hug and said, “Machang, no hard feelings. We won mainly because of that first minute try by you.”

Getting Promoted to Havelock Tourinn

During my third month at Tropical Gardens Club & Inn, the company appointed a Group General Manager in charge of all five boutique hotels. Mr C. Nagendra was a Chartered Accountant returning to Sri Lanka after spending a long time in the UK. He immediately interviewed me and offered me a transfer and promotion. He transferred me to the company’s flagship hotel – Havelock Tourinn on Dickman’s Road, Colombo-4 as one of his two deputies. Mr. Nagendra made my job a full-time job and doubled my salary, to Rs. 400 a month. At that time, that was a very good salary for a 20-year old.

One of my batchmates, Hiran Seneviratne and I were both appointed Assistant Managers. Hiran was a smooth operator and was a friendly roommate at the CHS hostel. Hiran and I shared one office with Mr. Nagendra, who was familiarizing himself with hotel operations. He was a good administrator, but did not have experience in hotel operations. He kept on asking us operational questions and we learnt hotel accounting from him.

I looked after the kitchen, bar and the Flame Room Restaurant then famous for flambé dishes. I had a team of young, smart and English-fluent waiters who came from Colombo schools. I did some training sessions for them. In later years, most of them became good restaurant managers and food and beverage managers of top hotels in Sri Lanka and the Middle East. Hiran looked after the rest of the operations. In my tenth job at times, I also acted for the General Manager.

Graduating

I did well at the final examinations. CHS arranged a grand graduation ceremony at Hotel Samudra with Dr. N. M. Perera, the Minister of Finance, as the chief guest. Although it was a happy moment, I was saddened to leave the hostel and many friends at CHS. We were also getting ready to bid farewell to three of my batchmates who were awarded Carl Duisberg Society scholarships to undergo two years of postgraduate industrial training in West Germany. In addition, my friend, Neil Maurice decided to migrate to Australia soon after the graduation.

Our two junior batches at CHS organized a grand graduation ball event at the Colombo Holiday Inn. They followed the traditions we set during our time at CHS. Our memorable three years at CHS ended on a high note.

Career Planning – The Next Move?

Early hours of that morning, after the graduation ball, I went to my bedroom at Havelock Tourinn instead of my home which was a just a five-minute walk from the hotel. I did not fall asleep as I had a long thought about my next career move. I thought about the ten part-time jobs I held during my student years at CHS, and identified key lessons I learnt by doing or observing in each of those jobs:

1. Hotel Samdura – Following rules to avoid getting fired

2. Pegasus Reef Hotel – Win-win formula for successful buffet products

3. Mount Lavina Hyatt Hotel – Restaurant service and fair dealing with trade unions

4. Barberyn Reef Hotel – Analysing personalities of superiors and customers

5. Windmill Restaurant – Fast food operations

6. Hotel Ceylon InterContinental – Five-star banquet service

7. Lever Brothers – Staff canteen mass food production

8. Bentota Beach Hotel – Bar controls and kitchen operations

9. Tropical Gardens Club & Inn – Club management and staff training

10. Havelock Tourinn – Kitchen, food and beverage and general management.

At age 20, I was working as the Assistant Manager of a reputed hotel in Colombo with free board and lodging, and walking distance to my family home. It was also not far from my club (YMCA Judo Club) and many key venues for social activities in Colombo. This was somewhat a dream job for most young graduates of CHS. I was very comfortable at my current job, but settling in a comfort zone was short-sighted. There were many other key aspects of hotel operations I needed to get practical experience of. Therefore, I concluded that I needed to move.

In my opinion, kitchen operations is a weak aspect of most hotel managers/general managers. As a result, some executive chefs behaved with attitudes which undermined the hotels manager’s authority. At Havelock Tourinn I had three experienced chefs (including Mrs. Marie Nugapitiya who later became a Culinary Lecturer at CHS) reporting to me. I was not experienced enough in kitchen operations to supervise such qualified and experienced chefs who were also much senior to me in age.

I decided that before I became a hotel general manager, I must master kitchen management initially as a junior chef and then after a couple of years, as an executive chef. Although I loved Bentota Beach hotel, it did not have an opening there. Meanwhile, the largest hotel in Sri Lanka – Hotel Lanka Oberoi, in preparation to open in a few months’ time, had advertised many middle management operational job positions. A newspaper advertisement seeking suitably qualified applicants for the posts of chef de partie (station chef) caught my eye. That morning I posted my application to Hotel Lanka Oberoi. That was the first time I applied to a hotel position in writing.

Dr. Chandana (Chandi) Jayawardena

has been an Executive Chef, Food & Beverage Director, Hotel GM, MD, VP, President, Chairman, Professor, Dean, Leadership Coach and Consultant. He has published 21 text books. This weekly column narrates ‘fun’ stories from his 50-year career in South Asia, the Middle East, Europe, South America, the Caribbean and North America, and his travels to 98 countries and assignments in 44 countries.



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Features

Peace march and promise of reconciliation

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Peace walk in progress

The ongoing peace march by a group of international Buddhist monks has captured the sentiment of Sri Lankans in a manner that few public events have done in recent times. It is led by the Vietnamese monk Venerable Thich Pannakara who is associated with a mindfulness movement that has roots in Vietnamese Buddhist practice and actively promoted among diaspora communities in the United States. The peace march by the monks, accompanied by their mascot, the dog Aloka, has generated affection and goodwill within the Buddhist and larger community. It follows earlier peace walks in the United States where monks carried a similar message of mindfulness and compassion across communities but without any government or even media patronage as in Sri Lanka.

This initiative has the potential to unfold into an effort to nurture a culture of peace in Sri Lanka. Such a culture is necessary if the country as the country prepares to move beyond its history of conflict towards a more longlasting reconciliation and a political solution to its ethnic and religious divisions. The government’s support for the peace march can be seen as part of a broader attempt to shape such a culture. The Clean Sri Lanka programme, promoted by the government as a civic responsibility campaign focused on environmental cleanliness, ethical conduct and social discipline, provides a useful framework within which such initiatives can be situated. Its emphasis on collective responsibility and shared public space makes it sit well with the values that peacebuilding requires.

government’s previous plan to promote a culture of peace was on the occasion of “Sri Lanka Day” celebrations which were scheduled to take place on December 12-14 last year but was disrupted by Cyclone Ditwah. The Sri Lanka Day celebrations were to include those talented individuals from each and every community at the district level who had excelled in some field or the other, such as science, business or arts and culture and selected by the District Secretariats in each of the 25 districts. They were to gather in Colombo to engage in cultural performances and community-focused exhibitions. The government’s intention was to build up a discourse around the ideas of unity in diversity as a precursor to addressing the more contentious topics of human rights violations during the war period, and issues of accountability and reparations for wrongs suffered during that dark period.

Positive Response

The invitation to the international monks appears to have emerged from within Buddhist religious networks in Sri Lanka that have long maintained links with the larger international Buddhist community. The strong support extended by leading temples and clergy within the country, including the Buddhists Mahanayakes indicates that this was not an isolated effort but one that resonated with the mainstream Buddhist establishment. Indeed, the involvement of senior Buddhist leaders has been particularly noteworthy. A Joint Declaration for Peace in the world, drawing on Sri Lanka’s own experience, and by the Mahanayakes of all Buddhist Chapters took place in the context of the ongoing peace march at the Gangaramaya Temple in Colombo, with participation from the diplomatic community. The declaration, calling for compassion, dialogue and sustainable peace, reflects an effort by religious leadership to assert a moral voice in favour of coexistence.

The popular response to the peace march has also been striking. Large numbers of people have been gathering along the route, offering flowers, water and support to the monks. Schoolchildren have been lining the roads, and communities from different religious backgrounds extend hospitality. On the way, the monks were hosted by both a Hindu temple and a mosque, where food and refreshments were provided. These acts, though simple, carry a message about the possibility of harmony among Sri Lanka’s diverse communities. It helps to counter the perception that the Buddhist community in Sri Lanka is inherently nationalist and resistant to minority concerns that was shaped during the decades of war and reinforced by political mobilisation that too often exploited ethnic identity.

By way of contrast, the peace march offers a different image. It shows a readiness among ordinary people to embrace values of compassion and coexistence that are deeply embedded in Buddhist teaching. The Metta Sutta, one of the most well-known discourses in Buddhism, calls for boundless goodwill towards all beings. It states that one should cultivate a mind that is “boundless towards all beings, free from hatred and ill will.” This emphasis on universal compassion provides a moral foundation for peace that extends beyond national or ethnic boundaries. The monks themselves emphasised this point repeatedly during the walk. Venerable Thich Pannakara reminded those who gathered that while acts of generosity are commendable, mindfulness in everyday life is even more important. He warned that as people become unmindful, they are more prone to react with anger and hatred, thereby contributing to conflict.

More Initiatives

The presence of political leaders at key moments of the march has emphasised the significance that the government attaches to the event. Prime Minister Harini Amarasuriya paid her respects to the peace march monks in Kandy, while President Anura Kumara Dissanayake is expected to do so at the conclusion of the march in Colombo. Such gestures signal an alignment between political authority and moral aspiration, even if the translation of that aspiration into policy remains a work in progress. At the same time, the peace march has not been without its shortcomings. The walk did not engage with the Northern and Eastern parts of the country, regions that were most affected by the war and where the need for reconciliation is most acute. A more inclusive geographic reach would have strengthened the symbolic impact of the initiative.

In addition, the positive impact of the peace march could have been increased if more effort had been taken to coordinate better with other civic and religious groups and include them in the event. Many civil society and religious harmony groups who would have liked to participate in the peace march found themselves unable to do so. There was no place in the programme for them to join. Even government institutions tasked with promoting social cohesion and reconciliation found themselves outside the loop. The Clean Sri Lanka Task Force that organised the peace march may have felt that involving other groups would have made it more complicated to organise the events which have proceeded without problems.

The hope is that the positive energy and goodwill generated by this peace march will not dissipate but will instead inspire further initiatives with the requisite coordination and leadership. The march has generated public discussion, drawn attention to the values of mindfulness and compassion, and created a space in which people can imagine a different future. It has been a special initiative among the many that are needed to build a culture of peace. A culture of peace cannot be imposed from above nor can it emerge overnight. It needs to be nurtured through multiple efforts across society, including education, religious engagement, civic initiatives and political reform. It is within such a culture that the more difficult questions of power sharing, justice and reconciliation can be addressed in a constructive manner.

by Jehan Perera

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Regional Universities

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Development initiatives: Faculty of Technology, University of Jaffna and NCDB

The countryside and peripheral regions have been neglected in the national imagination for many decades. This has also been the case with regional universities which were seen as mere appendages to the university system, and sometimes created to appease political constituencies in the regions. The exclusion of the rural world and the institutions in those regions was not accidental nor inevitable, but the consequence of conscious policies promoted under an extractive and exploitative global order. Neoliberalism globalisation, initiated in the late 1970s with far-reaching policies of free trade and free flow of capital, or the “open economy,” as we call it in Sri Lanka, is now dying. The United States and the Western countries that promoted neoliberalism, as a class project of finance capital to address the falling profits during the long economic downturn in the 1970s, are themselves reversing their policies and are at loggerheads with each other. However, those economic processes will continue to have national consequences into the future.

At the heart of such policies is the neoliberal city, which has become the centre of the economy with expanding financial businesses and a real estate boom. Such financialised cities also had their impact on universities, in lower income countries, where commercialised education with high fees, rising student debt, research for businesses and transnational educational linkages with branch campuses of Western universities, have become a reality.

In the case of Sri Lanka, while neoliberal policies began with the IMF and World Bank Structural Adjustment Programmes, in the late 1970s, the long civil war forestalled the accelerated growth of the neoliberal city. I have argued, over the last decade and a half, that it is with the end of the civil war, in 2009, coinciding with the global financial crisis, that a second wave of neoliberalism in Sri Lanka led to global finance capital being absorbed in infrastructure and real estate in Colombo. The transformation of Colombo into a neoliberal city was overseen by Gotabaya Rajapaksa as Defence Secretary with even the Urban Development Authority brought under the security establishment. While Colombo was drastically changing with a skyline of new buildings and shiny luxury vehicles drawing on massive external debt, there were also moves to promote private higher education institutions. The Board of Investment (BOI) registered many hundred so-called higher education institutions; these were not regulated and many mushroomed like supermarkets and disappeared in no time when they incurred losses.

In contrast to these so-called private higher education institutions that proliferated in and around Colombo, Sri Lanka, drawing on its free education system, has, over the last many decades, also created a number of state universities in peripheral regions. However, these regional universities lack adequate funding and a clear vision and purpose. The current conjuncture with the neoliberal global order unravelling, and the immediate global crisis in energy and transport are grim reminders of the importance of local economies and self-sufficiency. In this column I consider the role of our regional universities and their relationship to the communities within which they are embedded.

Regional context

The necessity and the advantage of robust public services is their reach into peripheral regions and marginalised communities. This is true of public transport, as it is with public hospitals. Private buses will always avoid isolated rural routes as their margins only increase on the busy routes between cities and towns. And private hospitals and clinics flock to the cities to extract from desperate patients, including by unscrupulous doctors who divert patients in public hospitals to be served in the private health facilities they moonlight. Similarly, it is affluent cities and towns that are the attraction for private educational institutions.

Public institutions, including universities, can only ensure their public role if they are adequately funded. Over the last decade and a half, with falling allocations for education, our state universities have been pushed into initiating fee levying courses, both at the post-graduate level and also for undergraduate international students. These programmes are seen as avenues to decrease the dependence of universities on budgetary support. However, the reality is that it is only universities in Colombo that can draw in students capable of paying such high fees. Furthermore, such fee levying courses end up pushing academics into overwork including by offering additional income.

Therefore, allocations for underfunded regional universities need to be steadily increased. Housing facilities and other services for academics working in rural districts would ensure their continued presence and greater engagement with the local communities. Increased time away from teaching and research funding earmarked for community engagement will provide clear direction for academics. Indeed, such funding with a clear vision and role for regional universities can provide considerable social returns. In a time when repeated crises are affecting our society, agricultural production to bolster our food system as well as rural income streams and employment are major issues. Here, regional universities have an important role today in developing social and economic alternatives.

Reimagining development

In recent months, there have been interesting initiatives in the Northern Province, where the Universities of Jaffna and Vavuniya have been engaging state institutions on issues of development. In an initiative to bring different actors together, high level meetings have been convened between the staff of the Agriculture Faculty and officials of the Provincial Agriculture Ministry to figure out solutions for long pending agricultural problems. Similar meetings have also been organised between provincial authorities and the Faculties of Technology and Engineering in Kilinochchi. These initiatives have led to academics engaging communities and co-operatives on their development needs, particularly in formulating new development initiatives and activating idle projects and assets in the region. Such engagement provides opportunities for academics to share their knowledge and skills while learn from communities about challenges that lead to new problems for research.

One of the most rewarding engagements I have been part of is an internship programme for the Technology Faculty of the University of Jaffna, where four batches of final year students, from food technology, green farming and automobile specialities, have been placed for six months within the co-operative movement through the Northern Co-operative Development Bank. This initiative has created a strong relationship between the Technology Faculty and the co-operative movement, with a number of former students now working fulltime in co-operative ventures. They are at the centre of developing solutions for rural co-operatives, including activating idle factories and ensuring quality and standards for their products.

I refer to these concrete initiatives because universities’ role in research and development in Sri Lanka, as in most other countries, are often narrowly conceived to be engagement with private businesses. However, for rural regions, the challenge, even with technological development, is the generation of appropriate technologies that can serve communities.

In Sri Lanka, we have for long emulated the major Western universities and in the process lost sight of the needs of our own youth and communities. Rethinking the development of our universities may have to begin with an understanding of the real challenges and context of our people. Our universities and their academics, if provided with a progressive vision and adequate resources and time to engage their communities, have the potential to address the many economic and social challenges that the next decade of global turmoil is bound to create.

Ahilan Kadirgamar is a political economist and Senior Lecturer, University of Jaffna.

(Kuppi is a politics and pedagogy happening on the margins of the lecture hall that parodies, subverts, and simultaneously reaffirms social hierarchies)

by Ahilan Kadirgamar

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‘Disco Lady’ hitmaker now doing it for Climate Change

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The name Alston Koch is generally associated with the hit song ‘Disco Lady.’ Yes, he has had several other top-notch songs to his credit but how many music lovers are aware that Alston is one of the few Asian-born entertainers using music for climate advocacy, since 2008.

He is back in the ‘climate change’ scene, with SUNx Malta, to celebrate Earth Day 2026, with the release of ‘A Symphony for Change’ – a vibrant Dodo4Kids video by Alston.

The inspiring musical video highlights ocean conservation and empowers children as future climate champions, honouring Maurice Strong’s legacy through education, creativity, and global collaboration for a sustainable planet.

The four-minute animated musical, composed and performed by platinum award-winning artiste Alston Koch, brings to life a resurrected Dodo, guiding children on a mission to clean up marine environments.

With a catchy melody and an uplifting message, the video blends entertainment with education—making climate awareness accessible and engaging for the next generation.

SUNx Malta is a Climate Friendly Travel system, focused on transforming the global tourism sector that is low-carbon, SDG-linked, and nature-positive.

Professor Geoffrey Lipman, President of SUNx Malta, described the project as a joyful collaboration with purpose:

“It’s always a pleasure to produce music with Alston for the good of our planet. And this time, to incorporate our Dodo4Kids in the video urging the next generation of young climate champions to help save our seas.”

For Alston, now based in Australia, the collaboration continues a long-standing journey of climate-focused creativity:

Says Alston: “I have been working on climate songs since the first release, in 2009, of the video ‘Act Now.’ Since then, I’ve performed at major global events—from Bali to Glasgow. I wrote this song because the climate horizon is darkening, and our kids and grandkids are our best hope for a brighter future.”

Alston’s very first climate song is ‘Can We Take This Climate Change,’ released in 2008.

It was written by Alston for the World Trade Organisation presentation, in London, and presented at ‘Live the Deal Climate Change’ conference in Copenhagen.

The Sri Lankan-born singer was goodwill ambassador for the campaign, and the then UK Minister Barbara Follett called it a “gift in song to the world suffering due to climate change.”

Alston said he wrote it after noticing butterflies, birds, and fruit trees disappearing from his childhood days.

In 2017, his creation ‘Make a Change’ was released in connection with World Tourism Day 2017.

Alston Koch’s work on climate advocacy is pretty inspiring, especially as climate change is now creating horrifying problems worldwide, and in Sri Lanka, too.

Alston also indicated to us that he has plans to visit Sri Lanka, sometime this year, and, maybe, even plan out a date for an Alston Koch special … a concert, no doubt.

Can’t wait for it!

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