Features
Capitalizing on the Sun, Sea, and Sand
Part Sixteen PASSIONS OF A GLOBAL HOTELIER
Dr. Chandana (Chandi) Jayawardena DPhil
President – Chandi J. Associates Inc. Consulting, Canada
Founder & Administrator – Global Hospitality Forum
chandij@sympatico.ca
Beach Parties
During my seven years at beach resorts along Sri Lanka’s west coast—spanning Beruwala, Aluthgama, Bentota, Ambalangoda, and Matara—I discovered that informal events, like beach parties, can create a refreshingly relaxed atmosphere for both guests and staff. While hotels typically operate in a formal setting, occasional events with a casual ambiance can be incredibly popular and add a welcome variety. This realisation influenced my approach to event planning throughout my career as a hotelier. The process of conceptualizing, planning, organising, choreographing, and promoting events is one of the most exciting and enjoyable aspects of the hospitality business. Crafting the right ambience is essential.
Soon after I took over the management of Mount Lavinia Hotel (MLH) in 1990, as its General manager, my senior management team informed me of a monthly beach party scheduled during my second week at the hotel. I was thrilled but disappointed by how the management team operated at the party. The entire team wore full suits while supervising employees on the beach on an extremely hot and humid afternoon. At the end of the party, I told them, “Let’s not hold our morning meeting tomorrow in my office. Instead, please meet me at the Beach Bar at 9:00 am, appropriately dressed.”
The next morning, all of them arrived in their usual office attire and were surprised to see me in casual wear. After discussing the beach party, I instructed that, in future, all managers, including myself, were to dress in t-shirts and sarongs for beach parties. Additionally, we were to be barefoot and participate in fun competitions like beach tug-of-war, pillow fights, and games to make the monthly beach event more entertaining.
The employees were highly motivated, seeing managers lead by example and engage in these activities. Within a few months, we had doubled the popularity and profits of MLH beach parties.
Neighbouring Fishing Village
Unlike most west coast resorts, MLH maintained excellent relations with the neighbouring fishing village communities, particularly Wedikanda Village adjoining the south end of the MLH grounds. Wedikanda was a small, impoverished village of around 50 families living in semi-permanent houses between the railway track and the Indian Ocean. Depending on the severity of the waves and high tides during the monsoon season, many of these houses were frequently destroyed. MLH employees contributed 1% of their service charge to a fund used to rebuild the village after each natural disaster.
In addition, MLH ran classes for the village children at the local temple and undertook various community development projects. Enhancing the village upgrade project and initiating a beach clean-up project were among the 39 employee suggestions included in the 1991 business plan. As a result, I paid special attention to this and walked the beach to Wedikanda most evenings, where I spoke with the villagers and developed a connection with the village leader and the strongman, Reminges. My casual morning walks with him were pleasant, but evening conversations could be challenging, as at sundown he was often under the influence of illicit liquor.
One evening, during my walk, I noticed that Wedikanda lacked sufficient toilets. Since the MLH village fund had a surplus, I advised Reminges, “Tomorrow, I’ll send the hotel’s Director of Engineering and his team to plan the construction of public toilets within the village.” His reaction was unexpected. “Sir, that would be a total waste of your funds! We don’t need toilets. With that money, please build us two volleyball courts!” He was serious. “Our men and children don’t need toilets. We’re happy to use the God-given facilities—the beach and the waves!” Despite his dissatisfaction, we proceeded with the toilet building project.
No Sex on the Beach!
I had one more disagreement with Reminges. After noticing that the average family in Wedikanda had around seven children, I proposed to the MLH staff welfare society that we organise a series of family planning sessions for the villagers. The team overwhelmingly supported my suggestion, and we collaborated with the Government Family Health Bureau and the Family Planning Association (FPA Sri Lanka) to roll out a detailed programme in Wedikanda.
During one of my evening beach walks, I noticed that Reminges was particularly angry and aggressive. He was a good man who cared deeply for the village community, who, in turn, hero-worshipped him. However, due to his lack of education and excessive alcohol consumption, he sometimes misunderstood our good intentions. In his drunkenness, he somewhat shouted at me, “Look here, sir! Let me explain something to you very clearly! We are poor people. We have no money, no TV, no electricity. We have only one activity for fun. Please don’t take it away from us!” he pleaded.
After clarifying the situation with him the next morning when he was sober, I realised he had misunderstood family planning as involuntary castration! After that episode, I tried to improve our mutual understanding through more detailed dialogue, when he was sober. Reminges continued to be an ardent supporter of MLH.
European Travel Agents
In the early 1990s, unlike today, Sri Lanka’s hotel industry largely depended on back-to-back tour group business from major European tour operators. These companies used chartered flights and sent their employees as resident managers, tour leaders, and tourist guides to spend the entire tourist season in Sri Lanka. Hoteliers provided them with complimentary board and lodging and treated them like royalty. Any complaints from them often resulted in lower prices during the next year’s room booking contract negotiations. At that time, MLH usually signed annual contracts with 17 different tour operators from Germany, France, Italy, Switzerland, The UK, Denmark, Sweden and Finland.
Towards the end of each winter tourist season (April), these tour operators would use the gradually decreasing demand for “already paid for” seats on chartered flights and board and lodging at hotels, for promotional efforts for the next season. They would arrange for travel agents selling tour packages in Europe to visit Sri Lanka on “Familiarisation (Fam) Trips”. Each Fam group spent a week in Sri Lanka, touring and testing seven hotel offerings. I observed that many Sri Lankan hotels did not give these Fam groups the VIP treatment they deserved, as their stay was complimentary.
- A management meeting at the beach
- Hosting a German Familiarisation Tour Group
Under Promise and Over Deliver
Typically, Fam groups of around 20 agents would arrive at a hotel and be met by a Sales Executive, who would entertain them and show them around the facilities. Often due to their busy schedules, senior managers did not allocate any time for Fam groups. Recognising the importance of this crucial distribution channel, we at MLH approached it differently and innovatively. We treated Fam groups—usually young women in junior sales roles at travel agencies across Europe—like royalty, and this strategy worked tremendously in our favour.
When an Fam group arrived at MLH, we would stop their tour coach at the entrance to the Hotel Road. The MLH Front Office Manager would meet and greet them on the coach and invite them to disembark and get on top of elephants, which we had arranged to transport them to the hotel entrance. We even hired a videographer to capture the entire process. As the thrilled travel agents entered the hotel, they were greeted by a troop of Kandyan dancers and drummers.
While the drumming continued, I would warmly welcome each agent and guide them to light the traditional oil lamp specially decorated with flowers and placed in the middle of the hotel lobby. One glance at these young women smiling in excitement, and we knew we had struck a winning PR tactic. I, along with two other MLH managers, would usually host them for lunch and a hotel tour. I would then announce a surprise dinner on the famous Paradise Beach, advising them to wear something casual for the informal evening.
Around 7:00 pm, we would meet in the hotel courtyard and lead the group to Paradise Beach via the historic wing of the hotel. From that point, the surprises would include a red carpet leading to the beach dinner table,
unlimited champagne served in cut crystal glasses, appetizers served with silverware, and fine bone china. Live lobster would be delivered by boat returning from the ocean, arranged by Reminges, and cooked by our chefs by the long dinning table. The meal would culminate with flambéed desserts and a farewell message in fireworks in their respective languages from the reef.
The next morning, I would meet the group upon departure to individually present each of them with an orchid flower and a video titled, “My Memorable 24 Hours at the Famous Mount Lavinia Hotel, Sri Lanka (established in 1806)”.
In hospitality marketing and PR, it’s all about creating magic and producing everlasting memories.
Features
Dilemmas of ‘hurting economies’ – the case of Sri Lanka
Maldives President Dr. Mohamed Muizzu was in Sri Lanka recently on what was apparently a goodwill visit and this event, no doubt, bodes very well for Maldives-Sri Lanka relations. Besides, the visit would go some distance in strengthening Sri Lanka’s claims to Non-Alignment.
However, the commentator on regional politics could be accused of simplistic thinking if he/she glosses over or ignores the regional politics nuances or undertones of the Maldivian President’s visit. In Sri Lanka we currently have a government which is eager to solidify its bridges, so to speak, with China and which, given the chance, would be courting increasingly close relations with Russia. In other words, the NPP government is likely to see itself as a ‘natural ally’ of the East and would prefer to distance itself to the extent possible from the West, if that is a realistic proposition.
Given the foregoing backdrop, it would be in some of the NPP regime’s best interests to be on cordial terms with the Maldives which is a close ally of China in the South Asian region. However, the NPP government, given the utter financial helplessness of Sri Lanka, cannot afford to distance itself politically and diplomatically from India and the West. Sheer economic necessity compels Sri Lanka to adopt this foreign policy stance. In other words, the latter has no choice but to be ‘Non-Aligned.’
This columnist was led to the above observations on listening to a lucid and comprehensive presentation titled, ‘A Global Economy in the Shadow of the Iran War and implications for Sri Lanka’s debt recovery’, by Dr. Ganeshan Wignaraja, Visiting Senior Fellow, ODI Global London, at the Regional Centre for Strategic Studies (RCSS), Colombo on May 4th. The forum, RCSS Strategic Dialogue – 4, was moderated and presided over by RCSS Executive Director Ambassador (retd) Ravinatha Aryasinha.
The forum brought together a wide cross section of society, including diplomatic personnel, academicians, public and private sector personalities and the media. After the presentation a very lively and informative Q&A followed.
Ambassador Aryasinha at the outset set an appropriate backdrop to the presentation and discussion by stressing ‘the increasing interconnectedness of geopolitical and economic developments, noting how disruptions in the Middle East could have significant ramifications for global markets, trade flows, energy prices and broader economic stability, including Sri Lanka.’
Indeed, there are occurring currently very disruptive economic and material consequences for the world from ‘the Iran War’, and with US-Iran hostilities spiraling in West Asia it may not be wrong to surmise that the worst could be yet to come, unless a peace process materializes in earnest.
Meanwhile, ‘hurting countries’ such as Sri Lanka would need to summon their best economic management capabilities to remain materially and economically afloat. ‘Economic transformation’ is what is urgently needed and not mere management and some of the insights thrown up by Dr. Ganeshan Wignaraja should have the local polity thinking.
There was the following observation, for instance: ‘Sri Lanka has achieved remarkable cyclical stabilization but faces critical challenges in transitioning to transformative growth, with 2027-2028 debt repayments looming and only $5.4 billion usable reserves.’
Needless to say, the path ahead to ‘transformative growth’ for Sri Lanka is strewn with multiple challenges and meeting them effectively is of the first importance. Sri Lanka must soldier on towards even a semblance of development in the short and medium terms and such initiatives cannot be separated from its foreign policy choices since the country’s economic partners and their growth prowess have a close bearing on the country’s material fortunes.
As mentioned, Sri Lanka will be compelled to be ‘a friend of all countries and an enemy of none’ going forward but it cannot afford to be seen as cultivating China as a close growth partner at the expense of India and other major economies of the region.
This is primarily because while India is remaining a major economic power, the current West Asian crisis notwithstanding, China’s economy is being seen as ‘slowing’. Dr. Wignaraja singled out the following in the main as the factors causing this slow-down: a bursting property bubble, increasing state regulation, and weakening investor confidence. Besides, the speaker sees production cycles moving away from China and India replacing China and Hong Kong as ‘manufacturing hubs’.
Accordingly, the NPP regime in Sri Lanka would need to craft its regional policy in particular with the utmost far-sightedness. It will need to have close economic links with all the growth centres that matter.
On the question of authentic economic transformation, the following observations of Dr. Wignaraja on Sri Lanka’s economy are of the first importance as well: ‘Foreign reserves are now at $ 5.4 billion, the cost of living is high, an estimated 20 per cent of the population lives below the poverty line of $ 3.65 per day, the recent cyber security breach at the Treasury would affect some 10 payments.’ These factors were termed ‘critical vulnerabilities’.
It is difficult to conceive of an economic transformation worthy of the phrase minus a steady economic empowerment of the populace. The above data point to the considerable magnitude of the local poverty problem. Right now, the disruptive effects of the West Asian crisis render swift poverty alleviation a most difficult proposition.
One possible way out of the present economic debacle is the forging of a national consensus by the present government on all outstanding problems that have been bedeviling the country’s advancement. That is, there needs to be a meeting of minds across current political divides. Considering the present inflammatory political polarities in Sri Lanka this would prove an insurmountable challenge.
Unfortunately, conscience-filled and civic minded sections in Sri Lanka have chosen to be laid back rather than seize the initiative, come centre stage and impress on politicians the need for enlightened governance and progressive change. There needs to be a historic coming together of the right thinking to ensure that the best interests of the people and of the people only are served by governments. In the absence of such a process, might would be projected as right and brute force would come to increasingly rule politics and society.
Features
Australia funds project to restore climate-resilient vegetable livelihoods in cyclone-affected highlands
The Ministry of Agriculture, Livestock, Lands and Irrigation, the Government of Australia, and the Food and Agriculture Organization of the United Nations (FAO) have launched of a AUD 2 million (USD 1.4 million) recovery initiative to restore and transform vegetable production systems in the cyclone-affected districts of Nuwara Eliya and Badulla.
The FAO said yesterday (5) that the agreement was formalized through the signing of the grant agreement by Matthew Duckworth, Australian High Commissioner to Sri Lanka, and Vimlendra Sharan, FAO Representative for Sri Lanka and the Maldives, alongside the signing of the project document by D. P. Wickramasinghe, Secretary of Agriculture.
Cyclone Ditwah, which struck Sri Lanka in November 2025, caused widespread devastation across the country, severely disrupting agricultural production systems and livelihoods. The highland districts of Nuwara Eliya and Badulla, key suppliers of vegetables such as beans, carrots, leeks, cabbage, tomato and potato, were among the hardest hit, with thousands of smallholder farmers losing crops, seed stocks, and productive assets.
This 12-month initiative aims torestore and strengthen climate-resilient vegetable production systems, with a strong focus on empowering women farmers and supporting persons with disabilities. The project will directly benefit more than 2,400 smallholder farmers, through improved seed and seedling production systems, small machinery, training, and market linkages while indirectly supporting thousands more.
“This initiative is an important step not only in restoring what was lost, but in building a more resilient and self-reliant agricultural sector,” said Minister Lal Kantha. “By strengthening local seed systems and supporting smallholder farmers, particularly women and vulnerable groups, we are investing in the long-term sustainability of Sri Lanka’s food systems.”
“Australia stands alongside Sri Lanka in its ongoing recovery from Cyclone Ditwah,” said High Commissioner Duckworth. “Australia is a steadfast partner in the agriculture sector with its importance for food security, rural development and climate resilience. By focusing on climate smart practices, farmer-led solutions and inclusive economic opportunities, this project will deliver meaningful and lasting benefits to affected communities.
The project will prioritize the restoration of farmer-led seed systems for beans and potatoes, support the re-establishment of both open-field and protected cultivation systems and women led seedling supply nurseries while empowering all farmers with Climate-Smart Good Agricultural Practices (CSGAP) with small scale machinery and input support.
A key feature of the initiative is the establishment of six accessible and inclusive nurseries in Nuwara Eliya and Badulla. These nurseries will serve as sustainable agri-based enterprises, producing high-quality vegetable seedlings while creating new income opportunities and strengthening local input supply chains.
By combining recovery support with long-term resilience measures, the project will help stabilize vegetable production, improve household food security and nutrition, and reduce reliance on imported seeds.
Features
War on Iran may hasten unraveling of New World Order
It took several decades for the US to realise it was losing the war in Vietnam. It took a bit shorter time in Afghanistan. And what is happening in the countries the US and Israel intervened and broke up? The US has been asked to leave Iraq. Syria is talking to Russia about establishing military bases, President al-Sharaa met with Vladimir Putin in Moscow to discuss the project, which is vital for Russian power projection in the Middle East. Libya has been divided into two competing administrative units with the Eastern section actively engaged with Russia in defence matters. The Sudanese government has finalised a 25-year deal to allow a Russian naval facility in the Red Sea in exchange for weapons, including anti-aircraft systems. On the Eastern side of the Red Sea, Yemen remains divided, with the main power center, the Houthis maintaining a staunchly anti-US, anti-Israel stance, while the internationally recognised government remains in exile.
When the Iranian Foreign Minister recently undertook a tour of Pakistan, Oman and Russia, the US wanted to meet him and got ready to send its negotiators Vice President J. D. Vance and his team to Pakistan, but Iranian FM snubbed them and left Pakistan, saying Iran did not want to talk to the US while a blockade of their ports were in place. The Iranian FM met President Putin, who congratulated Iran for courageously defending their country and then phoned US President Trump and told him further attacks on Iran would not be acceptable. During this conversation on April 27, 2026, Putin reportedly warned Trump that further U.S. or Israeli attacks on Iran would have dangerous consequences, according to Al Jazeera). Such a sequence of events would not have been possible in the unipolar world we had in the past.
Furthermore, the damage that Iran has inflicted on the US and Israel in this war would have been unimaginable in the late 20th Century and early 21st Century. Sixteen US military bases spread across Saudi Arabia, Qatar, UAE, Bahrain, Kuwait, Iraq, Jordan and Oman have been either destroyed or severely damaged. Advanced surveillance aircraft and radar systems worth more than $ 2.8 bn were destroyed. This had a far-reaching effect on the war as the US could not use these bases in the war against Iran and also in the defence of its allies in the Gulf.
The attacks on Israel have been equally damaging. In Central Israel and Tel Aviv area multiple attacks targeted military and intelligence assets, resulting in massive damage. Iranian missiles hit the Haifa oil refinery, causing a shutdown, and hit residential buildings, leading to injuries and structural damage. Residential and commercial areas were damaged in Bat Yam and Petah Tikva with significant casualties and destruction. Attacks in Dimona and Arad targeted the Negev Nuclear Research Center, with casualties reported in both towns. The Soroka Medical Center in Beersheba was hit in a strike. The strategic port and naval base in Eilat were targeted. In Rishon LeZion suburban residential areas suffered extensive damage.
Usually, Israel makes short work of its many enemies in the region, for example it took just six days to defeat the combined military of Egypt, Jordan and Syria in 1967 and grab their land as well. Hamas, Fatah and Palestinians would suffer ignominious defeats if they dare challenge Israel. However, the recent war against Hamas, following a daring wide scale invasion into Israel by Hamas in October 2023, went on for more than two years with no conclusive victory for Israel.
These significant massive military setbacks suffered by the combined forces of the US and Israel have been made possible by the unprecedented advancement in military technology achieved mainly by China and to a degree by Russia as well. Iran has been able to develop ballistic missile systems that could penetrate the “iron dome” that Israel boasted, with technological assistance from China and North Korea. Iran’s drones are very cheap yet very effective, requiring interceptors worth millions of dollars to counter them, thus making it much more costly for the US to fight this war than it is for Iran.
Further, Hezbollah in Lebanon, Houthies in Yemen and Hamas in Palestine are well equipped with advanced missiles and drones. Hezbollah has been able to destroy about hundred Israel tanks and stop their advance. According to Larry Johnson, former CIA intelligence analyst, Israel soldiers are much war weary and mentally affected and are being withdrawn. Netanyahu’s 40 year dream of a “Greater Israel” is telling on the poor soldiers.
If a person like Barack Obama had been the US President instead of the hyper egoistic, blustering, intellectually barren Trump, things may have been different. An attempt would have been made to reconcile with the fact that the world is changing, instead of trying to stop it and make “America Great Again”. Perhaps, it could be said that Trump is facilitating the emergence of the new world order by enabling the US citizens to see the reality, the futility of war and the fact that Israel is a liability because the US is fighting its war. Further, the war has enabled Iran to assert its place in the region and negotiate from a position of strength.
Perhaps, Israeli people may realise that the Palestine problem cannot be solved by militarily occupying their land, and that in a changing world a “Greater Israel” is a “pie in the sky”. They may have to agree to a two-state solution. US support may not always be forthcoming, certainly not at the level that Trump could extend, as this war is very unpopular and expensive. The other very significant fact is that Israeli settlers in the occupied lands feel insecure and one in three wants to leave and the numbers may grow when Palestinians and their sympathisers grow in strength in the new world order.
Moreover, the war on Iran has afforded China the opportunity to demonstrate with authority the fact that it stands for universal peace and does not tolerate illegal wars. Its message to the US conveyed its world view and its desire for peace in no uncertain terms. Trump cannot afford to disregard the Chinese position on the war on the eve of his visit to that country which may decide on future trade between the two countries as the US depends on China for several essential materials like rare earth minerals. Furthermore, China has shown that peace could be achieved by developing the economies of the underdeveloped countries irrespective of their alliances. It helps Iran as well as Saudi Arabia and try to build bridges between these foes. It welcomes Trump in the coming weeks and hopes to strengthen ties between the two countries despite the weaknesses of the latter.
Another important factor is the gradual decline of the critical value of the petro-dollar. Following the end of the gold standard in 1971, the US struck deals with Saudi Arabia and other OPEC nations (around 1974) to price oil exclusively in USD in exchange for military protection and arms sales. Dollars earned by selling oil came to be known as petro-dollar. Oil producers, holding large dollar surpluses, reinvest these funds in the US Treasury securities, real estate, and financial assets ensuring the recycling of petro-dollars. The system ensures a consistent global demand for US dollars, which helps fund the US budget deficit and maintains the currency’s dominance.
However, the petro-dollar system is on the decline and there are two main reasons for this, firstly the gradual rise of the new world order with organisations like BRICS, making a concerted effort to extricate from the dollar dominance by developing alternate currencies and methods to bypass the dollar. Secondly, the need felt by most countries to develop alternative energy sources to replace enormously harmful fossil fuel would eventually result in a decline in the demand for it and consequently the effectiveness of the petro-dollar. China is leading the world in both these endeavours; depolarisation process and renewable energy production. The war on Iran seems to have hastened the process of depolarisation as Iran insists that it will sell its oil for yuan only.
These revolutionary changes in the aftermath of the Iran war have their undeniable implications for the Global South, where more than 60% of the poor live.
by N. A. de S. Amaratunga
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