Business
Emirates returns US$ 1.4 billion to customers in refunds
Emirates reveals that is has returned over AED 5 billion (US$ 1.4 billion) in COVID-19 related travel refunds to date, making strong and steady progress on its commitment to customers to complete pending refunds.
‘More than 1.4 million refunds requests have been completed since March, representing 90% of the airline’s backlog. This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review,an Emirates press release said.
The release adds – ‘Since the pandemic hit, Emirates has invested additional resources to ramp up its processing capability. The airline also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents, this includes enabling direct refunds processing via global booking systems (GDS).
‘Sir Tim Clark, president Emirates Airline said: “We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic. Most cases are straightforward, and these we will process quickly. But there are cases which will take a bit more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding.”
‘As global travel markets slowly re-open, Emirates has gradually restarted its passenger operations around the world, always ensuring that it provides customers with a safe and smooth travel experience.
‘The airline has introduced a series of industry-leading initiatives to provide customers with additional reassurance and confidence when they travel – from bio-safety measures at every step of their journey, to free COVID-19 medical cover, and flexible booking policies.
‘Emirates currently offers flights to over 80 cities. Customers can stop over or travel to Dubai as the city has re-opened for international business and leisure visitors. Ensuring the safety of travellers, visitors, and the community, COVID-19 PCR tests are mandatory for all inbound and transit passengers arriving to Dubai (and the UAE), including UAE citizens, residents and tourists, irrespective of the country they are coming from.
‘Destination Dubai: From sun-soaked beaches and heritage activities to world class hospitality and leisure facilities, Dubai is one of the most popular global destinations. In 2019, the city welcomed 16.7 million visitors and hosted over hundreds of global meetings and exhibitions, as well as sports and entertainment events. Dubai was one of the world’s first cities to obtain the Safe Travels stamp from the World Travel and Tourism Council (WTTC) – which endorses Dubai’s comprehensive and effective measures to ensure guest health and safety.’
Flexibility and assurance: Emirates’ booking policies offer customers flexibility and confidence to plan their travel. Customers who purchase an Emirates ticket by 30 September 2020 for travel on or before 30 November 2020, can enjoy generous rebooking terms and options, if they have to change their travel plans due to unexpected flight or travel restrictions relating to COVID-19, or when they book a Flex or Flex plus fare.
Free, global cover for COVID-19 related costs: Customers can now travel with confidence, as Emirates has committed to cover COVID-19 related medical expenses, free of cost, should they be diagnosed with COVID-19 during their travel while they are away from home. This cover is immediately effective for customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October 2020), and is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination. For more details: www.emirates.com/COVID19assistance.
Health and safety: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more information on these measures and the services available on each flight, visit: www.emirates.com/yoursafety.
Business
Ocean wealth without data: Sri Lanka’s Blue Economy faces a silent risk
By Ifham Nizam
Sri Lanka’s oceans generate millions of dollars annually through fisheries exports and whale watching tourism, positioning the island as a strategic player in the North Indian Ocean’s blue economy. Yet beneath this revenue stream lies a serious structural weakness: the absence of long-term, tangible scientific data to guide sustainable management.
“The single biggest bottleneck in Sri Lanka’s marine sector is the lack of consistent, long-term scientific research,” says Dr. Ranil Nanayakkara, Co-Founder and Principal Scientist of Biodiversity Education and Research (BEAR).
Speaking to The Island Financial Review, he said: “We are commercially exploiting marine resources, but we are not investing proportionately in understanding them.”
A decade ago, whale watching operators off Mirissa confidently guaranteed sightings of the majestic Blue whale, even offering refunds if tourists failed to see one. Today, such guarantees are no longer possible. Sightings in those waters have become increasingly rare, raising concerns not only among conservationists but also among tourism stakeholders who depend on the reliability of these experiences.
In place of Blue whales, researchers are now recording more frequent appearances of Bryde’s whale, a species that feeds on schooling fish rather than krill. The shift may signal deeper ecological changes linked to warming seas, overfishing, altered currents or prey depletion. The economic implications are clear: when flagship species decline or alter migratory patterns, tourism revenue becomes volatile.
“The ocean is not infinite,” Dr. Nanayakkara warns. “We behave as though fish stocks and marine mammals will always replenish themselves. But overfishing disrupts the food chain. When prey availability changes, larger migratory species respond.”
Sri Lanka’s fisheries sector plays a critical role in food security and export earnings. Yet overfishing, particularly of schooling fish, does not only threaten catch volumes but also impacts marine mammals that rely on the same prey base. Without accurate stock assessments and ecosystem-level monitoring, policymakers are navigating blind.
The case of Kalpitiya illustrates the shifting baseline. Until around 2021–2022, researchers documented one of the largest seasonal aggregations of Sperm whale in the eastern half of the Gulf of Mannar. Between mid-March and early April, pods numbering 300 to 400 individuals were observed, including mature males arriving from colder waters to breed.
Today, such large gatherings are rarely seen.
Public discourse often attributes marine disruptions to the 2021 maritime disaster involving the MV X-Press Pearl. While acknowledging localized environmental damage, Dr. Nanayakkara cautions against drawing sweeping conclusions without data.
“The ocean is vast. A spill may cause short-term, localised impacts. But long-term population shifts require long-term monitoring to understand causation.”
Ironically, Sri Lanka does possess institutional capacity. The National Aquatic Resources Research and Development Agency (NARA) operates an ocean-going research vessel and maintains scientific infrastructure. However, sustained offshore surveys and multidisciplinary research missions have been limited.
“We have assets. What we lack is sustained deployment and coordinated national strategy,” Dr. Nanayakkara notes. “Research is often dependent on personal funds, goodwill donors or small grants. That is not how you manage a national economic resource.”
The economic risks of neglect are mounting. International seafood markets increasingly demand sustainability assurances backed by verifiable data.
Business
Browns EV and PickMe deliver 125 electric vehicles under ‘Drive to Own’ initiative
Browns EV, in partnership with PickMe and LOLC Holdings PLC, marked a significant milestone in Sri Lanka’s mobility landscape with the ceremonial handover of 125 electric vehicles under its ‘Drive to Own’ initiative. Held on 20 March 2026 at the Galle Face Hotel, the event highlighted the growing momentum toward accessible, sustainable, and an innovative solution to own a vehicle in Sri Lanka.
This handover reflects the forward-thinking approach and strategic collaboration between Browns EV, LOLC Holdings PLC, and PickMe, particularly in light of the evolving global geopolitical landscape and the potential fuel challenges facing Sri Lanka. By supporting the transition away from fuel dependency, Browns EV is helping to safeguard livelihoods while ensuring reliable and uninterrupted mobility.
The vehicles delivered represent Browns EV’s expanding portfolio, including the Wuling Binguo, Wuling Cloud, and the BAW E series comprising the E6, E7, and the recently introduced E7 Pro models. Each model is designed to meet the demands of local driving conditions while supporting drivers in enhancing their earning potential and overall quality of life. Established to expand access to electric mobility across the country, the initiative is designed with the everyday driver in mind, offering a clear pathway to vehicle ownership through a combination of affordability, flexibility, and long-term financial empowerment.
The event brought together senior representatives from Browns EV, LOLC Holdings PLC, and PickMe, along with media and driver partners who are playing a key role in advancing electric mobility in Sri Lanka. A keynote address by a leading motivational speaker further highlighted the importance of resilience, ambition, and forward-thinking in navigating today’s economic environment.
Under the ‘Drive to Own’ model, customers can begin their ownership journey with an initial deposit of Rs. 400,000, complemented by a competitive daily rental of Rs. 3,614. The model also allows for higher upfront contributions, enabling customers to reduce their repayment period or daily rental commitments. These features are tailored to support PickMe drivers and other independent entrepreneurs who rely on consistent mobility to sustain and grow their income.
Business
Union Assurance celebrates multiple recognitions at TAGS awards 2025
Union Assurance, Sri Lanka’s longest-standing private Life Insurer, secured three accolades at The Diamond Chapter of the TAGS Awards 2025 ceremony, held at the Shangri-La, Colombo. Driven by its purpose to protect what matters most, the Company received a Bronze Award in the Insurance Companies (Gross Premium Above LKR 10 Bn) sector category, a Certificate of Recognition for Integrated Reporting, and a Certificate of Recognition for Corporate Governance Disclosure; all in recognition of its Annual Report for 2024, themed “Folds of Value”.
Organised by the Institute of Chartered Accountants of Sri Lanka (CA Sri Lanka), the TAGS Awards mark six decades of continuous commitment to exemplifying Transparency, Accountability, Governance, and Sustainability (TAGS) in corporate reporting among Sri Lankan organisations, and are widely regarded as the nation’s foremost platform for recognising continued efforts to uphold the highest standards in both financial and non-financial reporting. Over the years, the awards have evolved to reflect a holistic framework anchored in these four pillars, mirroring the growing expectation for organisations to demonstrate rigour and integrity across all facets of how they report.
The Bronze Award in the Insurance Companies (Gross Premium Above LKR 10 Bn) sector attests to Union Assurance’s high-calibre annual reporting within Sri Lanka’s large-cap insurance landscape. The Certificates of Recognition for Integrated Reporting and Corporate Governance Disclosure honour, respectively, the cohesive narrative connecting financial performance with strategy and long-term value creation, and the clarity with which the Company has articulated its governance frameworks; reflecting the high standards it upholds in transparency, accountability, and board-level oversight.
“These distinctions at the TAGS Awards 2025 affirm that our Annual Report, ‘Folds of Value’, delivered on its core purpose providing a complete, substantive and well governed account of Union Assurance’s performance and strategic direction,” said Himani Weerasekera, Chief Financial Officer at Union Assurance. “Each recognition speaks to various dimensions of reporting standards: sector standing, integrated thinking, and governance disclosures. Collectively, they represent our commitment to excellence in communication, that our story is as important as the story itself. We remain steadfast in raising the bar on all fronts of annual disclosures, and this milestone inspires us to go further.”
Union Assurance is a subsidiary of John Keells Holdings PLC (JKH), the largest conglomerate listed on the Colombo Stock Exchange, operating with over 80 companies in 7 diverse industry sectors. The Company has completed nearly four decades of success with a Market Capitalisation of Rs. 45.6 Bn and a Life Fund of Rs. 92.8 Bn as of end December 2025. Set to protect lives and enrich the well-being of all Sri Lankans, Union Assurance offers Life Insurance solutions that cover the health, investment, protection, retirement and education needs of Sri Lankans. With an island-wide branch network and a workforce that is over 3000-strong, Union Assurance continues to invest in people, products and processes with a customer-centric focus to be responsive to emerging changes in the Life Insurance industry.
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