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Emirates returns US$ 1.4 billion to customers in refunds

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Emirates reveals that is has returned over AED 5 billion (US$ 1.4 billion) in COVID-19 related travel refunds to date, making strong and steady progress on its commitment to customers to complete pending refunds.

‘More than 1.4 million refunds requests have been completed since March, representing 90% of the airline’s backlog. This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review,an Emirates press release said.

The release adds – ‘Since the pandemic hit, Emirates has invested additional resources to ramp up its processing capability. The airline also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents, this includes enabling direct refunds processing via global booking systems (GDS).

‘Sir Tim Clark, president Emirates Airline said: “We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic. Most cases are straightforward, and these we will process quickly. But there are cases which will take a bit more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding.”

‘As global travel markets slowly re-open, Emirates has gradually restarted its passenger operations around the world, always ensuring that it provides customers with a safe and smooth travel experience.

‘The airline has introduced a series of industry-leading initiatives to provide customers with additional reassurance and confidence when they travel – from bio-safety measures at every step of their journey, to free COVID-19 medical cover, and flexible booking policies.

‘Emirates currently offers flights to over 80 cities. Customers can stop over or travel to Dubai as the city has re-opened for international business and leisure visitors. Ensuring the safety of travellers, visitors, and the community, COVID-19 PCR tests are mandatory for all inbound and transit passengers arriving to Dubai (and the UAE), including UAE citizens, residents and tourists, irrespective of the country they are coming from.

‘Destination Dubai: From sun-soaked beaches and heritage activities to world class hospitality and leisure facilities, Dubai is one of the most popular global destinations. In 2019, the city welcomed 16.7 million visitors and hosted over hundreds of global meetings and exhibitions, as well as sports and entertainment events. Dubai was one of the world’s first cities to obtain the Safe Travels stamp from the World Travel and Tourism Council (WTTC) – which endorses Dubai’s comprehensive and effective measures to ensure guest health and safety.’

Flexibility and assurance: Emirates’ booking policies offer customers flexibility and confidence to plan their travel. Customers who purchase an Emirates ticket by 30 September 2020 for travel on or before 30 November 2020, can enjoy generous rebooking terms and options, if they have to change their travel plans due to unexpected flight or travel restrictions relating to COVID-19, or when they book a Flex or Flex plus fare.

Free, global cover for COVID-19 related costs: Customers can now travel with confidence, as Emirates has committed to cover COVID-19 related medical expenses, free of cost, should they be diagnosed with COVID-19 during their travel while they are away from home. This cover is immediately effective for customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October 2020), and is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination. For more details: www.emirates.com/COVID19assistance.

Health and safety: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more information on these measures and the services available on each flight, visit: www.emirates.com/yoursafety.



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Resilience amidst geopolitical headwinds: Sampath Bank posts Rs 6.2 bn PAT in Q1 2026

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Sampath Bank reported Total Operating Income of Rs 28.5 Bn for the quarter ended 31st March 2026, supported by steady growth in Net Interest Income (up 5%) and Net Fee and Commission Income (up 28%) year-on-year.

Notwithstanding this performance, Profit After Tax (PAT) declined by 26% to Rs 6.2 Bn, due to significantly higher impairment provisions of Rs 4.5 Bn recognised in response to the continued expansion of the loan book and taking into account the evolving geopolitical conditions. Additionally, one-off gains from the disposal of Treasury Bills and Bonds moderated to Rs 0.7 Bn in 2026, a decrease of Rs 2.0 Bn compared to the elevated levels recorded in the previous year.

The Bank’s total asset base crossed the Rs 2 Tn milestone for the first time, representing a significant achievement supported by strong loan growth of Rs 127 Bn in the first quarter of 2026.

The Sampath Group delivered a Profit Before Tax (PBT) of Rs 9.4 Bn and a Profit After Tax of Rs 6.8 Bn for the quarter ended 31st March 2026.

Fund Based Income

The Bank reported total interest income of Rs 46.5 Bn, reflecting year-on-year growth of 6%. This increase was primarily driven by the expansion of the loan portfolio during the reporting period and in the latter part of the previous year, compared to the negative loan growth recorded in the corresponding period of the previous year, as well as an upward movement in the Average Weighted Prime Lending Rate (AWPLR).

Interest expense for the quarter also increased by 6% to Rs 26.4 Bn, reflecting growth in both deposit and borrowing portfolios. As a result, Net Interest Income (NII) stood at Rs 20.1 Bn, an increase of 5% compared to the corresponding quarter of the previous year.

The Net Interest Margin (NIM) contracted marginally by 2 basis points to 4.09%, from 4.11% reported for 2025. This decline was primarily attributable to lower yields across the Bank’s investment portfolio, reflecting reduced rates in the Government Securities portfolio compared to the previous period.

Non-Fund Based Income

During the three-month period ended 31st March 2026, the Bank’s total non-fund based income declined marginally by 4% to Rs 8.3 Bn, mainly due to a decrease in capital gains from the sale of Treasury bills and bonds. Capital gains declined from Rs 2.7 Bn in 1Q 2025 to Rs 0.7 Bn in 1Q 2026, representing a year-on-year decline of 75%.

Net fee and commission income, driven by credit expansion, higher trade volumes and increased card usage, recorded a robust growth of 28% across all income channels, reaching Rs 6.1 Bn by the end of the quarter.

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CAHM – 7 Star Junior Chef Competition Season 01’s Grand Finale

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The Grand Finale of the CAHM – 7 Star Junior Chef Competition – Season 01 was successfully held on 9th of May at the CAHM premises, SLIIT Main Campus, Malabe, celebrating the talent, creativity and passion of young aspiring chefs from across Sri Lanka.

Organised by the Colombo Academy of Hospitality Management (CAHM) at SLIIT, with 7 Star by Serendib Flour Mills as Title Sponsor, the national-level competition provided students aged 13 to 16 with a platform to explore culinary arts, gain practical exposure and discover future opportunities in hospitality.

The Colombo Academy of Hospitality Management (CAHM), Sri Lanka’s largest private hospitality, foods, tourism, and events education provider, in partnership with the William Angliss Institute, (RTO – 3045) Australia and operating within the SLIIT premises Malabe. Through this partnership, CAHM delivers internationally competitive training in culinary arts, offering students an exceptional learning experience that prepares them for opportunities in Sri Lanka and on the global stage.

The competition’s journey began with an encouraging islandwide response, attracting over 5,000 inquiries from aspiring participants, parents and schoolteachers, with over 1,400 applications submitted. Following a careful evaluation process, 204 applicants were shortlisted for the competition, progressing through structured rounds that offered hands-on culinary exposure, industry insights and preparatory guidance, before the final 10 contestants were selected to compete at the Grand Finale.

Following several competitive rounds, 10 finalists secured their places at the Grand Finale. The finalists were Bareerah Bariq of Muslim Ladies College Colombo 04, Nikhel Venuk Elisha of St Joseph’s College Colombo 10, Anooshka Vigneswaran of Girls High School Kandy, Prabhasha Muthubhashini Gunawardhana of Kalutara Balika Vidyalaya, Shamha Nazim of Ilma International Girls’ School Colombo 05, Sithuki Siyansa Methsandi of Buddhist Ladies College Colombo 07, Sandaruwani Nisansala of Moratu Maha Vidyalaya Senuth Insanda of Nalanda College Colombo 10, Pinidu Senuranga Fernando of Boys’ Model School Malabe, and Poorna Bandara Tennakoon of Royal International School Kurunegala.

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Mahogany Masterpieces launches new digital flagship

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Website Launched

Mahogany Masterpieces (Pvt) Ltd, Sri Lanka’s pre-eminent luxury solid wood furniture house and turnkey interior solutions provider, today announces the launch of its new digital flagship at www.mahogany.lk, alongside the introduction of what the company believes to be the most sophisticated AI Concierge deployed by any luxury brand in Sri Lanka.

The launch marks a defining chapter in the brand’s fifty-two-year history: a company founded on uncompromising craft, now presenting itself to the world with a digital presence that matches the standard of its showroom. The new website consolidates for the first time the full breadth of what Mahogany Masterpieces offers; bespoke solid wood furniture across beds, dining, lounge, and occasional collections; end-to-end interior solutions from concept to completion; the pioneering Furniture Spa restoration and care service; and a 46-year export programme now serving 16 countries.

Sri Lanka’s Most Sophisticated Luxury AI Concierge

The centrepiece of the new digital experience is the MM AI Concierge. A custom-built, brand-trained conversational assistant deployed natively across the website. Available at any hour and on any page, the Concierge carries deep knowledge of Mahogany Masterpieces’ full product range, materials, finishes, interior services, export capabilities, and brand heritage. It responds with the warmth and precision of the MM showroom team, handling enquiries about the Piano Finish, custom fabrication timelines, Furniture Spa services, and interior projects around the clock.

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