Business
Social media rant investigated
Sri Lanka Tourism ensures trade service standards
Sri Lanka Tourism on inquiring deeply into, the widely circulated YouTube video by a US Tourist, claiming that his pre-booked rental vehicle not being available on arrival at the Bandaranaike International Airport led him in frustration to cancel his tour of the Island and return to Istanbul, finds that the passenger didn’t make any effort to contact the car rental company on arrival in Sri Lanka.
Recognizing the importance of ensuring that every single visitor to the country is warmly welcomed and treated to the high standards of visitor expectations and leave with memorable experiences that Sri Lanka Tourism is proud of, an in-depth inquiry was carried out. In a detailed report from the car rental company it is stated that the booking for transportation had been made via a third-party website and was in fact for the 6th of October 2021 and not the 7th of October 2021, on which date Mr. George, the tourist, arrived in the country. The inquiry revealed that the car rental company had sent a representative who had spent the day within the airport on 6th October, awaiting the traveller and had gone back to the base station which is located just 5 minutes from the airport terminal.
Tourism industry veterans find it strange that a visitor fluent in English, on arrival, did not contact the car rental company, from which he had booked transport which also has a vehicle station within five minutes from the airport terminal, and request for an alternative vehicle or in any other way try to request assistance from within the airport. The visitor also had the opportunity to speak to any one of the staff of the car rental companies, that have counters that are manned 24 hours, for the convenience of visitors arriving without prearranged transport and who would have gladly assisted him to proceed to his chosen accommodation and location. The irony is this visitor seems to be a seasoned traveller coming from San Francisco via Mexico City, Cancun, Istanbul and Maldives to Sri Lanka.
Nevertheless, Sri Lanka Tourism has taken due note of this complaint and urges industry partners and stakeholders of the importance of keeping their teams refreshed on service standards and work ethic that we must always deliver to, both local and foreign, travellers an experience that is in keeping with their expectations.
On 1st October Sri Lanka Tourism announced a relaxed, bubble free experience for fully vaccinated travellers arriving in the country with a negative PCR test taken 72 hours prior to embarkation. It was also announced that unvaccinated children travelling with vaccinated parents below the age of 12 years will not require an on-arrival PCR test. This ease in protocols has created a surge in interest in Sri Lanka as a destination of choice which has resulted in an increase in arrivals.
Sri Lanka Tourism is committed to creating an environment where travellers leave with memorable experiences yearning to return to the Island. Now the country is open to international visitors with all industry stakeholders poised and ready to welcome travellers to Sri Lanka — a destination long known as a treasure trove of possibilities waiting to be discovered.
(Sri Lanka Tourism)
Business
First Sri Lankan company to receive Client Protection Certification
Sarvodaya Development Finance PLC (SDF) has become the first Sri Lankan company to receive the Client Protection Certification, awarded by MFR under the Cerise + SPTF methodology, marking a significant milestone in the country’s responsible finance sector and reaffirming the Company’s commitment to ethical, inclusive and client-centered financial services.
SDF was awarded the Bronze level of achievement in client protection, signifying that the institution meets all standards necessary for adequate Client Protection under the Universal Standards for Social and Environmental Performance Management.
The certification was awarded by MFR, a leading global rating agency that provides assessments, data and technical expertise to the sustainable finance industry. Headquartered in Italy, MFR operates through five regional offices across Ecuador, Mexico, Kenya, the Kyrgyz Republic and India, covering four continents and maintaining one of the widest global footprints among specialized rating agencies. With more than 2,800 assignments conducted across over 110 countries, MFR holds a leading position in the global responsible finance certification and assessment landscape.
The Client Protection Certification is widely recognized and valued across the responsible finance industry, particularly among investors, donors and development finance stakeholders. It reflects an institution’s ability to uphold the principle of “doing no harm to clients”, which is considered a minimum expectation within the responsible and inclusive finance sector.
For SDF, the certification further strengthens its position as a purpose-driven financial institution committed to serving underserved communities, micro and small enterprises, rural entrepreneurs and productive sectors that require accessible, responsible and sustainable financial support. It also reinforces the Company’s approach to balancing financial inclusion with sound governance, transparency and client welfare.
Business
Green Cabin advances growth strategy through Havelock City collaboration
Cyril Rodrigo’s Restaurants (Pvt) Ltd (Green Cabin) has expanded its presence in Sri Lanka’s hospitality and events sector through a strategic partnership with Havelock City to manage and operate its banquet facilities, introducing ‘Havelock City Banquets by Green Cabin’. The collaboration brings together Havelock City’s premium event infrastructure and Green Cabin’s expertise in catering, hospitality, creating an integrated offering for weddings, corporate functions, private celebrations, and large-scale social events in Colombo.
The partnership represents a significant milestone in Green Cabin’s broader growth strategy as the company continues to diversify its hospitality portfolio beyond its traditional restaurant and bakery operations. Under the new arrangement, Green Cabin will serve as the exclusive catering partner for all events hosted at the venue, delivering end-to-end culinary and hospitality services supported by decades of operational expertise.
As demand continues to grow for professionally managed event spaces that combine convenience, quality service, and premium dining experiences, ‘Havelock City Banquets by Green Cabin’ aims to address an increasingly sophisticated market seeking seamless event execution under a single trusted provider.
Business
Investor sentiment dips amid mixed signals from West Asian peace bid
CSE investor sentiment dropped yesterday amid what seemed to be an initial lack of clarity over the signing of the ceasefire agreement between the US and Iran, market analysts said.
Amid those developments both indices moved downward. The All Share Price Index went down by 88.08 points while the S and P SL20 declined by 4.35 points.
Turnover stood at Rs 1.86 billion with five crossings. NDB 796,000 shares crossed for Rs 87.6 million and its shares traded at Rs 110, Dialog Axiata 500,000 shares crossed to the tune of Rs 23 million; its shares traded at Rs 46, Singer SriLanka 300,000 shares crossed to the tune of Rs 22.8 million; its shares sold at Rs 76.10, Sampath Bank 150,000 shares crossed for Rs 21.8 million; its share s traded at Rs 145 and CIC Holdings 625,000 shares crossed for Rs 20 million; its shares traded at Rs 32.
In the retail market companies that mainly contributed to the turnover were; Hemas Holdings Rs 281 million (8.6 million shares traded), Dialog Rs 127 million (2.8 million shares traded), NDB Rs 101 million (916,000 shares traded), JKH Rs 62 million (three million shares traded), Lanka Realty Investments Rs 55 million (948,000 shares traded), Commercial Bank Rs 52 million (248,000 shares traded) and Central Finance Rs 40 million (177,000 shares traded). During the day 75.6 million share volumes changed hands in 18167 transactions.
It is said banking sector counters, especially NDB and Sampath Bank, performed well while telecom sector counters, especially Dialog, were also active at the floor. Manufacturing sector, especially JKH, performed well too.
Yesterday the rupee was quoted at Rs 333.50/334.00 to the US dollar in the spot market from Rs 333.90/334.20 the previous day, while bond yields were down further as the market continued to rally, dealers said.
The telegraphic transfer rate for Sri Lanka’s rupee against the US dollar was 329.50 buying, Rs 338.50 selling; the euro was Rs 374.8506 selling, Rs 388.7676 buying; and the pound was Rs 433.7044 buying, Rs 447.7500 selling.
By Hiran H. Senewiratne
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