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TRC in a mess; public driven from pillar to post

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In an era of rapid technological advancement, one would assume that losing a mobile phone could be addressed swiftly and efficiently. However, for a close friend of mine, Anura (not his real name), a senior professional and well-connected individual, the ordeal of tracing his lost iPhone 15 exposed a web of systemic inefficiencies, poor communication, and hidden truths.

Anura lost his phone on 15 Dec., 2024, while travelling in a Colombo suburb. What followed was a grueling process that highlighted the bureaucratic labyrinth ordinary citizens must navigate. Acting on the advice of two telecommunications veterans, he embarked on a quest to retrieve his phone only to encounter roadblocks at every turn.

Ravi, a retired IT engineer with over four decades of experience, outlined a standard procedure: file a police report, present it to the mobile network provider, and let the Telecommunications Regulatory Commission (TRC) handle the rest. Siri, a board member of a prominent telecom network, confirmed that bypassing the police was not an option due to legal requirements.

Despite their expertise, neither expert was aware of a critical fact: the phone-tracking system had been compromised in 2022. Anura’s initial attempts at the police station were equally disheartening. Officers refused to provide him with a copy of his complaint, citing outdated practices, and he spent hours navigating red tape before finally obtaining a certified copy.

With the police report in hand, Anura visited the TRC in Narahenpita. The experience was no less frustrating. Initially directed back to the police by security staff, Anura had to argue his way into the premises. Inside, a polite but unhelpful officer informed him that the system for tracing lost phones had not been operational since 2018.

The officer defended the TRC’s actions, stating they had informed the Inspector General of Police of the changes, expecting the information to trickle down to individual stations. Anura, however, was unimpressed. “This top-down communication approach is ineffective,” he argued, highlighting the needless time, effort, and money wasted by citizens due to a lack of public awareness.

During his discussions, Anura uncovered an unsettling truth: the phone-tracking system was compromised.

“Your problem,” Anura told the TRC officer, “is sending people here and there without telling them the truth. If criminals know the system is down, they might exploit it—but hiding it isn’t the solution.”

Frustrated but undeterred, Anura vowed to bring the issue to light. He criticised the TRC for its lack of accountability, calling for a more proactive approach to public communication. “If I were the minister or the PM, I would prioritise making citizens’ lives easier and saving public resources,” he said.

On his way out, Anura ensured he had proof of his visit by photographing the TRC’s logbook, documenting yet another step in his relentless pursuit of accountability.

Anura’s experience serves as a cautionary tale about the consequences of poor communication and systemic inefficiencies. It underscores the urgent need for:

Transparent Communication: Regulatory bodies like the TRC must ensure critical updates reach all stakeholders, including the public, in a clear and accessible manner.

Streamlined Processes: Citizens should not have to endure unnecessary delays and expenses to resolve simple issues.

Accountability: Authorities must take responsibility for addressing systemic failures instead of deflecting blame.

As citizens, we must demand better. Until then, stories like Anura’s will remain a stark reminder of the work that still needs to be done.

The aforesaid incident highlights the need for transparent communication, streamlined processes, and greater accountability from regulatory bodies. Anura’s ordeal is a wake-up call for systemic reform to save citizens from unnecessary inconvenience and wasted resources.

Eng. P. N. D. Abeysuriya

Colombo



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Opinion

Wildlife conservation: Dogs to the fore

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A passion for wildlife conservation and a love for dogs has led to the creation of a non-profit organisation that trains puppies to protect endangered species.

Dogs4Wildlife, based in Carmarthen, supports frontline conservation efforts across sub-Saharan Africa.

Founders Darren Priddle and Jacqui Law train and develop specialist conservation dogs to support anti-poaching rangers.

“There is no better feeling on this planet than to know that our dogs are saving lives,” said Jacqui.

Darren and Jacqui are professional dog trainers and have been developing operational working dogs for 15 years.

Darren said: “Our love for dogs and our commitment to developing them for specialist work helped us to decide ‘why not?’

“If we are able to train dogs to track people in this country, then why can we not train dogs to help protect our wildlife all across Africa and that’s where Dogs4Wildlife was born.”

The dogs are bred in-house and go through “extensive and advanced training” and a development programme that starts from as early as two days old.

“Relationship is key when deploying a dog to work with anti-poaching rangers,” Darren added.

“We do a lot of relationship building, a lot of conditioning in terms of the patterns of behaviour we want from the dog.

“Whether that be human scent tracking, specialist detection work or operating in a control base on a wildlife reserve.”

The team then “impart all of that knowledge and experience” to the rangers once the dogs have been deployed to a wildlife reserve.

The team has trained and deployed 15 operation dogs to five sub-Saharan African countries including Zimbabwe, Tanzania and Mozambique.

They also provide consultancy and specialist training to different organisations, including the Akashinga, an anti-poaching group in Zimbabwe.

In October, one of their dogs Shinga tracked a poacher 4.5 km (2.8 miles) straight to his front door after a warthog was killed in Zimbabwe.

The team’s work in Africa not only supports the anti-poaching rangers but also communities in the area.

The aim of the programme is to inspire the future generations “to love and support the natural world that surrounds them”, said Darren.

“Whether that be human scent tracking, specialist detection work or operating in a control base on a wildlife reserve.”

The team then “impart all of that knowledge and experience” to the rangers once the dogs have been deployed to a wildlife reserve.

Sunil Dharmabandhu 

Carmarthenshire, Wales, UK

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Opinion

Look after those refugees

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Rohingiya refugees

At this Time of the Year, the “Season of Goodwill towards men”, please spare a thought for the plight of 103 ROHINGYA Refugees including 25 children found drifting in a rickety Boat and apprehended by the Navy.

The Rohingya are an extremely persecuted minority in Burma/ Myanmar, where they are being openly murdered by the Military Government of Myanmar, For NO REASON whatsoever, except ethnicity, (they are minority Muslims), although they have lived in Myanmar for several generations.

The 12 crew members of the boat have been remanded. They can barely make themselves understood due to the language difference. They can’t speak English.

Apparently, they were apprehended by the Navy in Sri Lankan waters near Trincomalee and first reports indicate that they never intended to make Sri Lanka their destination. They were probably heading to a Muslim majority country. Of the three boats that set out, two sank, and everyone who could, clambered onto this one boat.

Reports said that many of them were suffering from acute hunger at the time of “arrest”. These people completely fit the description of REFUGEE, whom Sri Lanka is duty bound to provide safe protection under the Geneva Convention. Conventions and Legalese aside, what happened to the so-called “smiling welcome” with which we supposedly greet Foreigners? Is that fake smile dependent on the dollars that the tourist is carrying?

I appeal to the new Government of Sri Lanka to set aside the opportunistic behaviours of recent past Presidents, humanitarian attitude. Our unassuming and transparent President knows what it is to face hardship. Please sir, look at the Rohingya as fellow Humans’ in distress. Let’s recall during this Christmas Season that the Pope himself called the Rohingya “The most persecuted people on Earth! Jesus himself was a Refugee whose family fled to Bethlehem. The Muslim Community too, also have a special responsibility These people ARE NOT CRIMINALS. They need our protection.

Jayanta Kurukulasuriya

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Opinion

Boxing day tsunami:Unforgettable experience

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The aftermath of the 2004 tsunami. (Picture Sena Vidanagama for AFP)

The first and only tsunami that Sri Lanka experienced was on Boxing Day(26th) of December 2004. My wife and I, as usual, went down to Modara in Moratuwa to purchase our seafood requirements of seafood from our familiar fishmonger, Siltin, from whom we had been buying fish for a long time. Sometimes we used to take a couple of friends of ours. But on this day, it was only both of us that went on this trip.

We made our purchases and were returning home and when we came up to the Dehiwala bridge, many people were looking down at the canal from both sides of the bridge. This was strange, as normally if there was something unusual, it would be on one side.

Anyway, we came home unaware of anything that had happened. A school friend of mine (sadly he is no longer with us) telephoned me and asked whether I was aware of what had happened. When I answered him in the negative, he told me to switch on the TV and watch. Then when I did so and saw what was happening, I was shocked. But still I did not know that we had just managed to escape being swept away by the tsunami.

Later, when I telephoned Siltin and asked him, he said that both of us had a narrow escape. Soon after we had left in our car, the tsunami had invaded the shore with a terrifying wave and taken away everything of the fishmongers, including their stalls, the fish, weighing scales and money. The fishmongers had managed to run to safety.

This had been about five minutes after we had left. So, it was a narrow shave to have escaped the wrath of the demining tsunami( the name many Sri Lankans came to know after it hit our island very badly}

HM NISSANKA WARAKAULLE  

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