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Seeing is believing – the silent scale behind SriLankan’s ground operation

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“Sathkara” is a value-added service offered by SriLankan Airlines Ground Handling to ensure a seamless travel experience at the BIA.

11 departures managed within a single peak hour

By the Numbers: SriLankan Ground Operations at BIA (2025)

  •  5,200 flights handled per month

  •  500,000 baggage pieces processed per month

  •  9.9 million passengers handled in 2025

  •  61,000 aircraft movements recorded for the year

In aviation, opinions travel faster than aircraft. But numbers, when examined closely, have a way of silencing assumptions.

Few Sri Lankans realise the sheer scale at which SriLankan Airlines’ Airport & Ground Services division operates daily at Bandaranaike International Airport (BIA). The operation is not merely busy; it is industrial in magnitude.

Consider this: at BIA alone, the division handles an average of 5,200 flights per month. That translates to well over 170 aircraft movements a day. Each movement is a tightly choreographed sequence involving passenger services, baggage systems, load control, ramp coordination, pushback operations and safety clearances.

Now consider baggage. Around 500,000 pieces are processed every month. Half a million individual items – tagged, sorted, transferred, loaded, unloaded and reconciled – within a system that leaves very little room for error.

In 2025, the division handled 9.9 million passengers. This is particularly striking because BIA’s earlier nominal capacity stood at around six million passengers annually. Without a proportional expansion of physical space, throughput has surged by nearly 65 percent beyond that original benchmark.

Aircraft movements for the year reached approximately 61,000. That figure alone reflects the operational tempo at Sri Lanka’s primary international gateway. Each aircraft arrival and departure represents a web of services – from marshalling and ground power connection to catering coordination, cabin cleaning, fuelling synchronisation and weight-and-balance calculations.

The numbers intensify during peak periods. Within a single hour, the team is capable of managing up to 11 departures. In most traditional airport models, six departures per hour would be considered standard capacity. Exceeding that consistently requires precision timing, disciplined teamwork and technological support.

Deepal Pallegangoda, Head of Airport & Ground Services, sees these figures not as statistics but as proof of resilience.

“People often look at staff numbers and divide them by the fleet of aircraft,” he said during a recent media tour. “But they rarely consider the complexity behind each movement – or the fact that we serve 34 foreign airlines in addition to SriLankan flights.”

That distinction matters. The division is not an inward-looking support unit; it is a commercial ground handling operation servicing international carriers, charter operators and ad hoc flights. In essence, it competes and performs within a global service framework.

Nearly 20 percent of SriLankan passengers now check in through self-service kiosks – a technological shift that has eased congestion and improved passenger flow. The facility has already been extended to foreign carriers such as Singapore Airlines, with more airlines expected to adopt it. This is productivity enhanced not by expanding space, but by re-engineering processes.

Behind these volumes stands a workforce of around 2,500 ground handling employees -part of the airline’s total staff of 6,500. But here again, numbers need context. Productivity gains, training investments and technology integration have allowed the same physical footprint to support nearly 10 million passenger movements annually.

Financially, the division generates approximately USD 5.5 million in revenue, with profits around USD 3.4 million – a reminder that ground handling is not simply a support function but a revenue-earning enterprise contributing foreign exchange to the country.

Safety metrics underpin every statistic. The division is ISAGO-certified under the IATA Safety Audit for Ground Operations, ensuring compliance with international safety and operational standards. Load control and weight-and-balance management critical to flight safety are executed under strict procedural discipline, even during high-frequency peak hours.

The real story, however, lies in the gap between perception and performance.

It is easy to speak in generalities about state enterprises. It is harder to confront the operational mathematics: 5,200 flights a month. 500,000 bags. 9.9 million passengers. 61,000 aircraft movements a year. Eleven departures within a single hour.

These are not abstract figures. They represent travellers arriving home, migrant workers departing for livelihoods abroad, tourists forming first impressions of Sri Lanka, and other airlines trusting in reliability.

In aviation, excellence is measured in minutes and millimetres. When things run smoothly, the effort disappears into routine. When they do not, the spotlight sharpens instantly.

“Sometimes, the most compelling defence is not rhetoric – it is arithmetic,” observed Deepal Pallegangoda, expressing appreciation to the SriLankan Corporate Communications team headed by Deepal Perera for arranging the media tour, enabling reporters to see the ground realities for themselves and separate perception from performance.

By Sanath Nanayakkare



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ADB announces financial support package to help Asia and Pacific

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The Asian Development Bank (ADB) has announced a financial support package to help its developing member countries (DMCs) mitigate the economic and financial impacts resulting from the conflict in the Middle East.

“ADB will deliver rapid, flexible, and scalable assistance to help countries manage immediate pressures and strengthen long-term resilience, notably fast-disbursing budget support and trade and supply chain finance to secure the import of essential goods, now including oil,” said ADB President Masato Kanda. “This builds on our strong track record of supporting Asia and the Pacific through periods of global uncertainty.”

ADB has ample resources to safeguard existing and planned operations, while expanding emergency support in line with DMC needs, including utilizing its countercyclical lending buffer.

The bank is closely monitoring global market developments and their potential implications for economies across Asia and the Pacific, particularly regarding energy price volatility, inflationary pressures, and external account balances.

The latest ADB analysis indicates that disruptions to shipping routes have already increased costs and delivery times, while supply risks extend beyond energy to key industrial inputs such as petrochemicals and fertilizers, with serious implications for agriculture and food production. Tourism- and remittance-dependent economies face compounding vulnerabilities beyond these initial shocks. Furthermore, the conflict is increasing uncertainty and tightening financial conditions across the region, putting pressure on currencies and capital flows.

In response, ADB is ready to deploy timely financial and technical support to help DMCs manage risks, maintain macroeconomic stability, and protect vulnerable populations. There are two main components to ADB’s intervention. The first is fast-disbursing budget support to help DMCs facing heightened fiscal pressures, notably the use of the bank’s Countercyclical Support Facility to help governments stabilize their economies and mitigate the impact of shocks on the lives and livelihoods of those most at risk.

The second is ADB’s Trade and Supply Chain Finance Program (TSCFP), which supports the private sector to ensure critical imports, including energy and food, continue to flow. The bank has decided to reactivate support for oil imports under the program on an exceptional basis for this limited period. This decision acknowledges that economies and people across the region are being severely affected by the rapid surge in oil prices and supply chain disruptions.

ADB has begun discussions with all severely affected DMCs on possible immediate support and will continue to work closely with governments, development partners, and the private sector to ensure coordinated and effective responses to maintain economic stability and protect the poor and most vulnerable.

ADB is a leading multilateral development bank supporting sustainable, inclusive, and resilient growth across Asia and the Pacific. Working with its members and partners to solve complex challenges together, ADB harnesses innovative financial tools and strategic partnerships to transform lives, build quality infrastructure, and safeguard our planet. Founded in 1966, ADB is owned by 69 members—50 from the region.

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Global GIS celebrates 12th anniversary with grand opening of new office building

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Jeewan Suranga, Director (L), and Nishshanka De Silva, Managing Director of Global GIS (Pvt) Ltd (R), opening the new head office

Global GIS (Pvt) Ltd, the pioneer of geospatial positioning solutions in Sri Lanka, celebrated its 12th year of successful operations with the grand opening of its new spacious 3-story head office building at 6th Lane, Pagoda Road, Nugegoda. The grand opening was followed by a series of religious events held at the new premises.

“As the pioneer in geospatial solutions in Sri Lanka, we are delighted to be celebrating this significant milestone in our journey by relocating to a more spacious premises warranted by the growth that we have been experiencing over the years. Furthermore, we have designed the new head office premises to add more value to our customers in terms of training, capacity building, and product demonstrations with a state-of-the-art auditorium,” stated Nishshanka De Silva, Registered Licensed Surveyor, Managing Director – Global GIS (Pvt) Ltd.

“This milestone serves as a testament to our dedication to innovation, leadership, and excellence. With our experience, our team of dedicated staff, and with the support of our long-standing partners, we are committed to providing our expertise in line with international best practices in the geospatial services industry,” he added.

“Global GIS operates a high-precision CORS (Continuously Operating Reference Stations) network that covers Sri Lanka, with strategically positioned GPS/GNSS receivers providing users with high-accuracy positioning data in real time”.

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NPCI International strengthens UPI Merchant Acceptance in Sri Lanka

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Ritesh Shukla

For merchants:UPI provides access to a large, digitally savvy customer base, improves cash management, reduces dependence on physical currency and enhances operational efficiency

For travellers:UPI offers the convenience of real-time payments, transparent exchange rates, and a familiar, secure payment experience

NPCI International Payments Limited (NIPL), the international arm of the National Payments Corporation of India (NPCI), has reaffirmed its commitment to expanding Unified Payments Interface (UPI) merchant acceptance in Sri Lanka. The initiative aims to enhance cross-border payment experiences for Indian tourists, support Sri Lanka’s growing digital economy, and further strengthen the deep economic and cultural ties between India and Sri Lanka.

UPI, India’s real-time, account-to-account payment system, enables instant and secure transactions through mobile applications. Processing over 20 billion financial transactions monthly, it has emerged as one of the world’s most advanced digital payment infrastructures. With over 700 million UPI QR- touch points across India, its open, interoperable architecture and strong security framework allows it to integrate seamlessly with international payment ecosystems, including Sri Lanka’s LankaQR infrastructure.

India has consistently remained Sri Lanka’s leading source for tourism. Over 4,16,000 Indian tourists visited the island in 2024, and this number grew to 5,31,000 in 2025, accounting for the highest share of total international arrivals. With this year-on-year growth, the need for seamless and reliable payment solutions has become even more crucial. Indian visitors travel to Sri Lanka for leisure, weddings, shopping, and spiritual tourism, highlighting the importance of smooth, secure, and convenient payment options throughout their journey.

Through the collaboration between NPCI International and LankaPay, Indian tourists can make digital payments across Sri Lanka by simply scanning LankaQR using their preferred UPI-enabled mobile applications, minimising the need to carry or exchange physical cash. UPI payments are now enabled at leading establishments including Cinnamon Hotels, Taj Hotels, Barista, Keells Supermarket and Odel, amongst others.To support this growing corridor, NIPL has been actively engaging with key stakeholders in Sri Lanka, including the Central Bank of Sri Lanka, acquiring banks, and key merchants, to scale UPI acceptance in line with Sri Lanka’s domestic payment framework.

This integration has significant advantages for both merchants and customers. For travellers, UPI offers the convenience of real-time payments directly from their Indian bank accounts, transparent exchange rates, and a familiar, secure payment experience. For Sri Lankan merchants, it provides access to a large, digitally savvy customer base, improved cash management, and reduced reliance on physical currency, driving greater operational efficiency.

Ritesh Shukla, MD & CEO, NPCI International, said, “NPCI International is committed to building trusted, interoperable payment corridors that bring countries closer through technology. Our engagement in Sri Lanka reflects a shared vision to enhance digital payment acceptance, simplify travel and commerce for millions of people, and create value for local businesses and the wider economy. Through our partnership with LankaPay, we are advancing seamless, secure, and real-time transactions that strengthens the economic partnership between India and Sri Lanka.”

As UPI adoption progresses, NIPL will continue working closely with Sri Lankan regulators, ecosystem players, and merchants to extend acceptance across high-frequency sectors such as hospitality, retail, tourism, and essential services. Recognized by the IMF as the world’s largest real-time payment system, powering 49% of global instant payments, UPI presents a significant opportunity for Sri Lankan merchant to elevate the travel experience for Indian visitors, boosting economic activity and enhancing cross-border commerce between the two nations.

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