Features
Refreshing, Peaceful and Romantic
CONFESSIONS OF A GLOBAL GYPSY
Dr. Chandana (Chandi) Jayawardena DPhil
President – Chandi J. Associates Inc. Consulting, Canada
Founder & Administrator – Global Hospitality Forum
chandij@sympatico.ca
The Lodge and the Village are two, iconic resorts in the dry zone of Sri Lanka. In the Village, Architect Somaratna Silva had cleverly created a rustic resort with an open concept with individual rooms appearing like small houses in a remote village. Located in the centre of the resort are the front office, bar, restaurant, kitchens, stores and swimming pool. Recreational facilities, including elephant rides, boating, tennis etc., are located close by, facing the Habarana Lake. Even on extremely warm days, the open concept design of the two resorts ensured free circulation of breeze in a refreshing manner.
The greatest compliment the Village Habarana received was when competitors copied the concept and operated similar resorts. However, none were able to match the charm of the Village Habarana, and the innovative management style of the hotelier who opened it in 1976, my friend, boss and bestman, the late Bobby Adams.
Two young architects, trained by the best-known architect of Sri Lanka, legendary Geoffrey Bawa, continued the open concept in Habarana, but with more sophistication, when they created the concept for the Lodge. Architects Pheroze Choksy and Ismeth Rahim extended the concept of ‘Tropical Modernism’ – an architectural style of wide-open spaces connected to the sprawling outdoors made popular by Geoffrey Bawa.
The end result was simply a masterpiece of architecture, blending beautifully with nature, and the seamless delivery of world class hospitality. These architects working with the visionary board of directors of John Keells/Walkers Tours, had created two resorts, which were simply a delight for any hotelier to operate. I considered it a great honour for me to get an opportunity to manage both resorts concurrently.
Judging from its simple brand, first-time guests arriving at the Lodge usually did not have high expectations of standards. From the time they arrived, I could not help watching tourists become amazed with what they saw, the welcome they received, the service they experienced and the quality of public areas, gardens, bedrooms, food, etc. which always exceeded their expectations. Under-selling and over-delivering standards is a good strategy.
I was often amused to meet newly arrived guests with orchid flower garlands around their necks, wandering in the beautifully landscaped gardens holding their welcome cocktails served in King Coconuts. They would be looking up at the majestic pillars and seven, decorative balconies above the reception area, while refreshing their faces with the ice-cold, white towels we served them. “Wow” expressions were written all over their happy faces.
A large section of our employees was from the farmer communities around the resort complex. They were gentle and eager to provide ‘authentic Sri Lankan hospitality’ showcasing their best practices at homes and paddy fields. With a little training, their service delivery blossomed to outstanding levels.
Unprompted by management, the room attendants wished their guests ‘good night’ using wild flowers during the bed turn-down service. This thoughtful service was done while the guests were having their dinner. My wife and I were always touched with this beautiful daily gesture. Soon I realised that they even did the flower greetings in German, French, Italian etc., after checking the nationality of each guest with the front desk.
The birds provided continuous welcoming sounds in the Habarana Resort Complex. I often woke up early in the morning, long before my alarm rang, to the gentle chirping of exotic birds near our apartment. During my time in Habarana I learnt that Sri Lanka is home to 34 endemic bird species, and total number of bird species recorded in the island is nearly 500. With over 120 bird species, Habarana is widely considered to be a favoured location for bird watching in Sri Lanka.
Although Habarana is in the dry zone of Sri Lanka, which is always much warmer than the wet zone, the Habarana Resort Complex was relatively cooler. When the occasional rain showers that graced us, we had some challenges. In the 260 rooms of the complex, we had placed 520 large umbrellas for guests to use to move from individual rooms to the main building for meals.
I loved the rain in Habarana. Rain was also welcomed by over 2,000 trees located on our 40-acre land. It was peaceful and romantic. One evening, while walking from our cottage to the restaurant at the Lodge to have dinner, in the middle of heavy rainfall, my wife and I finally decided that after five years of married life and hectic global travels, now the time was right to start a family.
After successfully introducing sports tournaments for the staff, social events and training programs for supervisors and managers within the Habarana Resort Complex, our team got some new ideas. In addition to the Lodge and the Village, there were 13 smaller hotels in the North Central Province. “Can we do something to help these small hotels by pooling our resources?” one of our departmental managers asked during a brainstorming session.
Within a month, we formed a trade association which we termed ‘Rajarata Hoteliers Association.’ Based on the votes from the 15 member hotels, I was elected as the Founding President. We organized a monthly, best practice-sharing meeting and a get together of the managers of all 15 hotel. We also organized a monthly training session for the supervisors. Annually, we organized a large-scale sports festival for all of the staff.
One day I received a call from Mr. Jayantha Panabokka, the Managing Director of the Mahaweli Reach Hotel in Kandy. “Kandy hoteliers are hearing excellent reports about your association, Chandana. Can you please help us to form a similar trade association in Kandy?” So, I made a special trip to Kandy to share our best practices and the constitution. Later they formed the Kandy Hoteliers Association.
The largest professional association for hospitality managers in Sri Lanka was the Ceylon Hotel School Graduates Association (CHSGA). Having served CHSGA for four years from the late 1970s as the Treasurer and then as the General Secretary, I was very familiar with this body. Gradually a large number of senior members of CHSGA spoke with me, prompting me to become the President of CHSGA. With all this support, I was elected to this position uncontested in late 1985. My boss, Bobby Adams and the Chairman of John Keells Group, Mark Bostock fully supported me in these honorary contributions for the well-being of the industry.
As there were a few members of the CHSGA working at a nearby competitor hotel, Sigiriya Village, the Habarana Resort Complex had a special relationship with this resort. We shared best practices, coordinated room rate structure and regularly met their management team for recreational activities.
One of their managers, who was also a former student of mine at Ceylon Hotel School (CHS), Nimal Sangakkara, was a bodybuilder. We always targeted Nimal underwater because he was so strong. One day after a violent game of water polo, Nimal told me, “Sir, every time I come to Habarana to play water polo, I end up making an appointment for a post-game visit with the famous ayurvedic physician from Horuvilla who specializes on fractures and broken ribs!”
Unorthodox Management Development
A month before Christmas of 1985, Dave Kellaart, the manager in charge of food and beverage operations of the Village approached me with a personal request. He had worked as a waiter on my team at Havelock Tour Inn where I was the Assistant Manager in 1974. Dave was also one of my students at CHS in 1982, so I knew him well. I admired his ambition to succeed in the industry but when he asked me if I could let him leave the Village with just one week notice, I refused. It was very difficult to find managers at short notice to work in North Central Province or as some hoteliers called it, ‘in the jungle’.
“I have been offered the post of a Restaurant Manager at a five-star hotel in Dubai, with a salary six times higher than my current salary. They are demanding that I sign the contract now and join them next week. My family will benefit greatly from this offer. Can you please help me Sir?” Dave pleaded with me. After further thought I agreed, issued a good reference letter, released Dave on the same day and wished him every success.
I was happy to help my former student but now I had to find a replacement immediately, as we were in the middle of the high season for tourism. I brainstormed with the Executive Assistant Manager of the Village but we could not identify anyone suitable for the new vacancy among our 320 employees. While walking towards the front office of the Village, I was greeted by a young CHS trainee. “What is your name?” I asked him. “Anura Basnayake, I am doing my six-month industrial training in the front office,” he replied nervously.

I had not spoken with Anura before but had regularly noticed him. He was always well-dressed, well-groomed, well-spoken, very polite and professional in dealing with guests. He created a good first impression. I asked the Front Office Manager, Krishna, to release Anura for thirty minutes for me to have a chat with him. I sat with Anura at the pool deck and asked him, “Have you done the CHS four-month basic program in Restaurant and Bar Service?” Anura said, “No Sir, I have only done two basic programs in Front Office Operations and Housekeeping.”
Within a few minutes, I determined that Anura had the potential of becoming a good hotelier. I told Anura that we needed a manager or supervisor for the restaurant for the very next day. Anura stopped talking and looked very scared. “I have never done any meal or beverage service in my life,” he said.
“No problem, I will train you personally with the ‘must know’ basic technical stuff. You have the right attitude and will be doing us a big favour by taking on this responsibility,” I said. As Anura looked very nervous and confused, I told him, “Look Anura, those who jump into the deep end when there is an opportunity will learn to swim quickly.”
Anura was appointed as the Trainee Restaurant Supervisor of the Village that evening. From that day, I spent an hour a day for a week privately with Anura training him one-on-one, about essentials on tray carrying, order taking, food service, menu knowledge, wines, liquor, cocktails, sales, bar controls and supervision. Anura acquired the skills very quickly and eventually specialized in food and beverage management in a five-star hotel. Today he is the Director/General Manager of a number of hotels in Kandy.
Recently when we reconnected and became Facebook friends, Anura sent me the following message: “After I left Ramada about 26 years ago, I joined Hotel Topaz and still continue to work there. You changed my career and it helped me to reach the highest position of the Food and Beverage Manager at Ramada. It’s a very long story, but in short, you told me in 1985, that ‘if your administration is right, you can do any job.’ To date, I tell this amazing career development story to all my subordinates. Thank you, Sir!”
A Bachelor’s Party with Mark Bostock
John Keells Group Chairman Mark Bostock and his wife loved visiting the Lodge and the Village. Mr. Bostock was a very nice man and a charismatic leader. He was also very particular about standards. One day, when I met him at the restaurant of the Lodge, during lunch service, He complained about an old stock of gin we had in the bar. He said, “Chandana, from my experience, that Red Spot Rawlings needs to be taken in about five tots if I want to go pretty blind! Please tell the central purchasing people at Keells to get you some decent Chelsea gin as soon as possible.”
I told Mr. Bostock that evening after dinner that the 18 managers will hold a ‘surprise’ bachelor’s party for Krishna, who would be getting married next week. “Where is the party being held?”, Mr. Bostock asked me and I said, “It will be at the lakeside cottage.” “Perfect, I love that cottage. If you don’t mind, I will join you guys at 9:00 pm, the Chairman said. “That’s great, Mark. I can finish reading my book peacefully after dinner,” Mrs. Bostock nodded with a smile.
Immediately, I called Anura and gave him a special assignment. “Call all the member hotels of Rajarata Hoteliers Association and find two bottles of Chelsea gin, on loan, within two hours.” Mr. Bostock was very impressed to see the Chelsea gin at the bachelor’s party. He liked quick action. He was in a jovial mood and narrated a number of funny rugby jokes and practical tips for married men!
“Wives always test what their newly married husbands can do well. Krishna, if you impress the wife, you will end up doing certain tasks during your entire married life. Therefore, be careful, not to impress your wife!”
When we asked for an example from the Chairman, he said, “Well, when we were about to go on our honeymoon, my wife delegated me to pack a suitcase. I immediately placed some muddy rugger boots right over some of her elegant, evening dresses. She was horrified but after that experience, over the last 35 years, my wife never asked me to pack a single suitcase again!”
1985 Christmas and New Year’s Eve
Christmas and New Year’s Eve celebrations at both resorts were held on a grander scale. I shared with the team my recently acquired experiences in five-star London hotels. The main changes were full entertainment packages in each resort and planning well in advance.
In addition to the resident band ‘Burn’, we contracted another band and entertainers from Colombo. By getting the Executive chefs and Food and Beverage manager/executive/supervisor to share their suggestions and plans with all 18 managers in the resort complex, I managed to create a friendly, competitive spirit among the two sister resorts.
Some of the managers knew me well, long before my Habarana days. Two of them were my classmates from high school. Two of them were my contemporaries from CHS and two other managers had worked with me at previous hotels. While leading a large team, having previous “one-on-one” relationship with some of the team members is always helpful.
Features
Ranking public services with AI — A roadmap to reviving institutions like SriLankan Airlines
Efficacy measures an organisation’s capacity to achieve its mission and intended outcomes under planned or optimal conditions. It differs from efficiency, which focuses on achieving objectives with minimal resources, and effectiveness, which evaluates results in real-world conditions. Today, modern AI tools, using publicly available data, enable objective assessment of the efficacy of Sri Lanka’s government institutions.
Among key public bodies, the Supreme Court of Sri Lanka emerges as the most efficacious, outperforming the Department of Inland Revenue, Sri Lanka Customs, the Election Commission, and Parliament. In the financial and regulatory sector, the Central Bank of Sri Lanka (CBSL) ranks highest, ahead of the Securities and Exchange Commission, the Public Utilities Commission, the Telecommunications Regulatory Commission, the Insurance Regulatory Commission, and the Sri Lanka Standards Institution.
Among state-owned enterprises, the Sri Lanka Ports Authority (SLPA) leads in efficacy, followed by Bank of Ceylon and People’s Bank. Other institutions assessed included the State Pharmaceuticals Corporation, the National Water Supply and Drainage Board, the Ceylon Electricity Board, the Ceylon Petroleum Corporation, and the Sri Lanka Transport Board. At the lower end of the spectrum were Lanka Sathosa and Sri Lankan Airlines, highlighting a critical challenge for the national economy.
Sri Lankan Airlines, consistently ranked at the bottom, has long been a financial drain. Despite successive governments’ reform attempts, sustainable solutions remain elusive.
Globally, the most profitable airlines operate as highly integrated, technology-enabled ecosystems rather than as fragmented departments. Operations, finance, fleet management, route planning, engineering, marketing, and customer service are closely coordinated, sharing real-time data to maximise efficiency, safety, and profitability.
The challenge for Sri Lankan Airlines is structural. Its operations are fragmented, overly hierarchical, and poorly aligned. Simply replacing the CEO or senior leadership will not address these deep-seated weaknesses. What the airline needs is a cohesive, integrated organisational ecosystem that leverages technology for cross-functional planning and real-time decision-making.
The government must urgently consider restructuring Sri Lankan Airlines to encourage:
=Joint planning across operational divisions
=Data-driven, evidence-based decision-making
=Continuous cross-functional consultation
=Collaborative strategic decisions on route rationalisation, fleet renewal, partnerships, and cost management, rather than exclusive top-down mandates
Sustainable reform requires systemic change. Without modernised organisational structures, stronger accountability, and aligned incentives across divisions, financial recovery will remain out of reach. An integrated, performance-oriented model offers the most realistic path to operational efficiency and long-term viability.
Reforming loss-making institutions like Sri Lankan Airlines is not merely a matter of leadership change — it is a structural overhaul essential to ensuring these entities contribute productively to the national economy rather than remain perpetual burdens.
By Chula Goonasekera – Citizen Analyst
Features
Why Pi Day?
International Day of Mathematics falls tomorrow
The approximate value of Pi (π) is 3.14 in mathematics. Therefore, the day 14 March is celebrated as the Pi Day. In 2019, UNESCO proclaimed 14 March as the International Day of Mathematics.
Ancient Babylonians and Egyptians figured out that the circumference of a circle is slightly more than three times its diameter. But they could not come up with an exact value for this ratio although they knew that it is a constant. This constant was later named as π which is a letter in the Greek alphabet.
It was the Greek mathematician Archimedes (250 BC) who was able to find an upper bound and a lower bound for this constant. He drew a circle of diameter one unit and drew hexagons inside and outside the circle such that the sides of each hexagon touch the sides of the circle. In mathematics the circle passing through all vertices of a polygon is called a ‘circumcircle’ and the largest circle that fits inside a polygon tangent to all its sides is called an ‘incircle’. The total length of the smaller hexagon then becomes the lower bound of π and the length of the hexagon outside the circle is the upper bound. He realised that by increasing the number of sides of the polygon can make the bounds get closer to the value of Pi and increased the number of sides to 12,24,48 and 60. He argued that by increasing the number of sides will ultimately result in obtaining the original circle, thereby laying the foundation for the theory of limits. He ended up with the lower bound as 22/7 and the upper bound 223/71. He could not continue his research as his hometown Syracuse was invaded by Romans and was killed by one of the soldiers. His last words were ‘do not disturb my circles’, perhaps a reference to his continuing efforts to find the value of π to a greater accuracy.
Archimedes can be considered as the father of geometry. His contributions revolutionised geometry and his methods anticipated integral calculus. He invented the pulley and the hydraulic screw for drawing water from a well. He also discovered the law of hydrostatics. He formulated the law of levers which states that a smaller weight placed farther from a pivot can balance a much heavier weight closer to it. He famously said “Give me a lever long enough and a place to stand and I will move the earth”.
Mathematicians have found many expressions for π as a sum of infinite series that converge to its value. One such famous series is the Leibniz Series found in 1674 by the German mathematician Gottfried Leibniz, which is given below.
π = 4 ( 1 – 1/3 + 1/5 – 1/7 + 1/9 – ………….)
The Indian mathematical genius Ramanujan came up with a magnificent formula in 1910. The short form of the formula is as follows.
π = 9801/(1103 √8)
For practical applications an approximation is sufficient. Even NASA uses only the approximation 3.141592653589793 for its interplanetary navigation calculations.
It is not just an interesting and curious number. It is used for calculations in navigation, encryption, space exploration, video game development and even in medicine. As π is fundamental to spherical geometry, it is at the heart of positioning systems in GPS navigations. It also contributes significantly to cybersecurity. As it is an irrational number it is an excellent foundation for generating randomness required in encryption and securing communications. In the medical field, it helps to calculate blood flow rates and pressure differentials. In diagnostic tools such as CT scans and MRI, pi is an important component in mathematical algorithms and signal processing techniques.
This elegant, never-ending number demonstrates how mathematics transforms into practical applications that shape our world. The possibilities of what it can do are infinite as the number itself. It has become a symbol of beauty and complexity in mathematics. “It matters little who first arrives at an idea, rather what is significant is how far that idea can go.” said Sophie Germain.
Mathematics fans are intrigued by this irrational number and attempt to calculate it as far as they can. In March 2022, Emma Haruka Iwao of Japan calculated it to 100 trillion decimal places in Google Cloud. It had taken 157 days. The Guinness World Record for reciting the number from memory is held by Rajveer Meena of India for 70000 decimal places over 10 hours.
Happy Pi Day!
The author is a senior examiner of the International Baccalaureate in the UK and an educational consultant at the Overseas School of Colombo.
by R N A de Silva
Features
Sheer rise of Realpolitik making the world see the brink
The recent humanly costly torpedoing of an Iranian naval vessel in Sri Lanka’s Exclusive Economic Zone by a US submarine has raised a number of issues of great importance to international political discourse and law that call for elucidation. It is best that enlightened commentary is brought to bear in such discussions because at present misleading and uninformed speculation on questions arising from the incident are being aired by particularly jingoistic politicians of Sri Lanka’s South which could prove deleterious.
As matters stand, there seems to be no credible evidence that the Indian state was aware of the impending torpedoing of the Iranian vessel but these acerbic-tongued politicians of Sri Lanka’s South would have the local public believe that the tragedy was triggered with India’s connivance. Likewise, India is accused of ‘embroiling’ Sri Lanka in the incident on account of seemingly having prior knowledge of it and not warning Sri Lanka about the impending disaster.
It is plain that a process is once again afoot to raise anti-India hysteria in Sri Lanka. An obligation is cast on the Sri Lankan government to ensure that incendiary speculation of the above kind is defeated and India-Sri Lanka relations are prevented from being in any way harmed. Proactive measures are needed by the Sri Lankan government and well meaning quarters to ensure that public discourse in such matters have a factual and rational basis. ‘Knowledge gaps’ could prove hazardous.
Meanwhile, there could be no doubt that Sri Lanka’s sovereignty was violated by the US because the sinking of the Iranian vessel took place in Sri Lanka’s Exclusive Economic Zone. While there is no international decrying of the incident, and this is to be regretted, Sri Lanka’s helplessness and small player status would enable the US to ‘get away with it’.
Could anything be done by the international community to hold the US to account over the act of lawlessness in question? None is the answer at present. This is because in the current ‘Global Disorder’ major powers could commit the gravest international irregularities with impunity. As the threadbare cliché declares, ‘Might is Right’….. or so it seems.
Unfortunately, the UN could only merely verbally denounce any violations of International Law by the world’s foremost powers. It cannot use countervailing force against violators of the law, for example, on account of the divided nature of the UN Security Council, whose permanent members have shown incapability of seeing eye-to-eye on grave matters relating to International Law and order over the decades.
The foregoing considerations could force the conclusion on uncritical sections that Political Realism or Realpolitik has won out in the end. A basic premise of the school of thought known as Political Realism is that power or force wielded by states and international actors determine the shape, direction and substance of international relations. This school stands in marked contrast to political idealists who essentially proclaim that moral norms and values determine the nature of local and international politics.
While, British political scientist Thomas Hobbes, for instance, was a proponent of Political Realism, political idealism has its roots in the teachings of Socrates, Plato and latterly Friedrich Hegel of Germany, to name just few such notables.
On the face of it, therefore, there is no getting way from the conclusion that coercive force is the deciding factor in international politics. If this were not so, US President Donald Trump in collaboration with Israeli Rightist Premier Benjamin Natanyahu could not have wielded the ‘big stick’, so to speak, on Iran, killed its Supreme Head of State, terrorized the Iranian public and gone ‘scot-free’. That is, currently, the US’ impunity seems to be limitless.
Moreover, the evidence is that the Western bloc is reuniting in the face of Iran’s threats to stymie the flow of oil from West Asia to the rest of the world. The recent G7 summit witnessed a coming together of the foremost powers of the global North to ensure that the West does not suffer grave negative consequences from any future blocking of western oil supplies.
Meanwhile, Israel is having a ‘free run’ of the Middle East, so to speak, picking out perceived adversarial powers, such as Lebanon, and militarily neutralizing them; once again with impunity. On the other hand, Iran has been bringing under assault, with no questions asked, Gulf states that are seen as allying with the US and Israel. West Asia is facing a compounded crisis and International Law seems to be helplessly silent.
Wittingly or unwittingly, matters at the heart of International Law and peace are being obfuscated by some pro-Trump administration commentators meanwhile. For example, retired US Navy Captain Brent Sadler has cited Article 51 of the UN Charter, which provides for the right to self or collective self-defence of UN member states in the face of armed attacks, as justifying the US sinking of the Iranian vessel (See page 2 of The Island of March 10, 2026). But the Article makes it clear that such measures could be resorted to by UN members only ‘ if an armed attack occurs’ against them and under no other circumstances. But no such thing happened in the incident in question and the US acted under a sheer threat perception.
Clearly, the US has violated the Article through its action and has once again demonstrated its tendency to arbitrarily use military might. The general drift of Sadler’s thinking is that in the face of pressing national priorities, obligations of a state under International Law could be side-stepped. This is a sure recipe for international anarchy because in such a policy environment states could pursue their national interests, irrespective of their merits, disregarding in the process their obligations towards the international community.
Moreover, Article 51 repeatedly reiterates the authority of the UN Security Council and the obligation of those states that act in self-defence to report to the Council and be guided by it. Sadler, therefore, could be said to have cited the Article very selectively, whereas, right along member states’ commitments to the UNSC are stressed.
However, it is beyond doubt that international anarchy has strengthened its grip over the world. While the US set destabilizing precedents after the crumbling of the Cold War that paved the way for the current anarchic situation, Russia further aggravated these degenerative trends through its invasion of Ukraine. Stepping back from anarchy has thus emerged as the prime challenge for the world community.
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