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Qantas agrees to pay $74m over Covid-19 travel voucher refunds
Qantas Airways has agreed to pay A$105m (£55m; $74m) over claims that it should have issued cash refunds for cancelled flights during the Covid-19 pandemic.
The class action lawsuit was made on behalf of passengers whose flights were cancelled by the carrier between 2020 and 2022 and received travel credits instead of cash.
The settlement is almost double the amount that Qantas had expected to pay, according to its results published in February.
The national flag carrier said on Friday that it has agreed to pay the sum “with no admission of liability”.
The settlement is subject to court approval and details of how customers can claim refunds will be made soon, said Echo Law, the legal firm leading the class action.
The firm had alleged that Qantas breached its contracts with customers by failing to provide cash refunds for cancelled flights in a timely manner, and instead offered travel credits.
The airline engaged in “misleading or deceptive conduct” over the rights of customers over their cancelled flights in violation of Australian law, Echo Law said.
By doing so, Qantas “unlawfully benefited from customers by holding for years a very significant amount of customer funds that ought to have been refunded,” it added.
Qantas said in its statement that in 2023 that it had removed the expiry date on flight credits issued during the pandemic so that customers could request a cash refund right away.
The airline told investors in its half-year report that it expected to pay A$55m to settle the case.
Echo Law is leading a similar class action lawsuit against Australian budget carrier, Jetstar, over allegedly issuing customers travel credits that were worth less than the refunds that customers were entitled to.
“By acting in this way, Jetstar has enjoyed significant financial benefits at its customers’ expense,” said Echo Law.
BBC News understands that Jetstar is continuing to defend the case.
Qantas was fined a record A$90m in August 2025 for illegally sacking more than 1,800 ground workers during the pandemic.
The penalty was the largest ever imposed by an Australian court for violations of industrial relations laws.
At the rime, Qantas said it had agreed to pay the fine and that the ruling holds it accountable for actions that caused “real harm” to its employees.
“We sincerely apologise to each and every one of the 1,820 ground handling employees and to their families who suffered as a result,” Qantas Group chief executive Vanessa Hudson said.
(BBC)
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Advisory for Severe Lightning issued to the Western, Sabaragamuwa, Central, North-western, North-central, Southern, Uva provinces, and Mannar, Vavuniya, Ampara, Batticaloa districts
Advisory for Severe Lightning
Issued by the Natural Hazards Early Warning Centre
Issued at 12.00 noon 21 April 2026 valid for the period until 11.30 p.m. 21 April 2026
Thundershowers accompanied with severe lightning are likely to occur in the Western, Sabaragamuwa, Central, North-western, Northcentral, Southern, Uva provinces, and in Mannar, Vavuniya, Ampara, Batticaloa districts after 1.00 p.m.
There may be temporary localized strong winds during thundershowers. General public is kindly requested to take adequate precautions to minimize damages caused by lightning activity.
ACTION REQUIRED:
The Department of Meteorology advises that people should:
Seek shelter, preferably indoors and never under trees.
Avoid open areas such as paddy fields, tea plantations and open water bodies during thunderstorms.
Avoid using wired telephones and connected electric appliances during thunderstorms.
Avoid using open vehicles, such as bicycles, tractors and boats etc.
Beware of fallen trees and power lines.
For emergency assistance contact the local disaster management authorities
Latest News
US, Iran exchange threats as fragile ceasefire set to expire
Parliament Speaker Mohammad Bagher Ghalibaf has said Iran is “prepared to reveal new cards on the battlefield” after United States President Donald Trump threatened Tehran with “problems like they’ve never seen before” if the two-week ceasefire expires on Wednesday without a deal.
The war of words comes as the second round of US-Iran peace talks scheduled to take place this week in Pakistan remains in limbo after the US and Iranian flagged vessel near the Strait of Hormuz over the weekend, angering Iranian authorities and provoking another surge in global oil prices.
Reporting from Tehran, Al Jazeera’s Tohid Asadi said, “There is no official confirmation on whether Iran is going to take part in talks in Islamabad.”
“We know that Iran has tried to keep the door ajar to diplomacy, so there is still a possibility,” he added.
In an overnight post on X, Ghalibaf expressed anger at Trump for “imposing a siege and violating the ceasefire”.
“We do not accept negotiations under the shadow of threats, and in the past two weeks, we have prepared to reveal new cards on the battlefield,” he said.
This was a “mixed message”, according to Asadi, “saying Iran is ready for negotiations but not under terms imposed by the US”.
“There will be no easy negotiations, if, of course, they even happen, as there are still several complicated sticking points. Both sides have a long list of demands, including relating to the Strait of Hormuz, sanctions, war reparations, ballistic missiles and Iran’s regional relations,” Asadi said.
Meanwhile, Trump said he was confident that Iran would negotiate, adding that the country would otherwise “see problems”.
He told PBS News on Monday that if the ceasefire expires without a deal, then “lots of bombs start going off”.
[Aljazeera]
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Six Foreign Envoys Present Credentials to President Dissanayake
Two High Commissioners, three Ambassadors and an Apostolic Nuncio-designate of the Holy See presented their credentials to President Anura Kumara Dissanayake at the Presidential Secretariat this morning (20).
The ceremony, held at 10.00 a.m., followed the formal order of precedence, with the envoys representing Papua New Guinea, Somalia, Luxembourg, the Holy See, Pakistan and Kuwait.
Accordingly, diplomats who presented their credentials were:
01. Vincent Sumale, High Commissioner-designate of Papua New Guinea (Based in New Delhi)
02. Abdullahi Mohammed Odowa, Ambassador-designate of Somalia (Based in New Delhi)
03. Christian Biever, Ambassador-designate of Luxembourg (Based in New Delhi)
04. Monsignor Andrzej Józwowicz, Apostolic Nuncio-designate of the Holy See
05. Major General (Retd) Nayyar Naseer, High Commissioner-designate of Pakistan
06. Saleh Mubarak Al-Sarawi, Ambassador-designate of Kuwait
Following the presentation of credentials, the President engaged in a cordial discussion with them. The Minister of Foreign Affairs, Foreign Employment and Tourism, Vijitha Herath, and the Secretary to the President, Dr Nandika Sanath Kumanayake, were also in attendance.
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