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POTENZA Partners with HNB to Facilitate Robotic Process Automation for Mainstream Banking

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POTENZA, the Sri Lanka-based global business technology consultancy group, recently announced a landmark partnership with Hatton National Bank (HNB), as its official implementation partner, to facilitate and support the bank on its journey of robotic process automation. As a first step, POTENZA is managing the implementation of HNB’s “SWIFT Messages Extraction and Integration” process, which is a critical process for HNB’s import/export trade transactions.

A pioneer in RPA, POTENZA first introduced the technology to Sri Lanka in 2018. Since then, it has established itself as the premier RPA consultancy in Sri Lanka, with a global footprint, including supporting organizations with the most comprehensive software bot pool in Sri Lanka. Worldwide, POTENZA has automated more than 60 process chains with unattended automation across a variety of industries in 9 countries.

Announcing the partnership, Dhanusha Muthukumarana – MD/CEO at POTENZA (Private) Limited said, “We are very pleased to announce this partnership with one of Sri Lanka’s most respected financial institutions. We look forward to supporting HNB on their RPA journey. As many commercial and industrial processes are repetitive, RPA can then reduce human intervention in these processes while increasing efficiency and reducing both errors and costs. This in turn helps to provide better, more seamless services to customers. Most importantly, it allows for companies to better distribute and utilize their human capital, allocating people to positions that actually need human intervention, which is also often much more fulfilling and engaging for people. Thus, RPA creates a win-win situation for businesses, customers and employees, while also pushing commerce and industry towards industry 4.0, which is the future.”

In terms of quantifiable results, POTENZA’s first implementation of RPA at HNB has resulted in an increase in productivity by approximately 68% whilst also improving accuracy.

Commenting on the benefits of the implementation, Ms. L Chiranthi Cooray – Chief Human Resources Officer/Chief Transformation Officer at HNB said, “RPA implementation enables the automation of repetitive processes which are ubiquitous in banks. The implementation at the Trade department has increased the bandwidth of the staff through efficiency gains, thus enabling them to carry out more value adding activities to serve the Bank’s trade customers”.

POTENZA is a global business solutions and technology consultancy company headquartered in Singapore with offices in Sri Lanka and Australia serving a global clientele. The company is driven by the simple purpose of “Removing Business Constraints from enterprises”. POTENZA provides SAP Consulting Services, along with solutions for productivity-related processes such as process reengineering and improvement, automation, and enterprise content management. The company also provides businesses with insights covering BI, analytics and IoT applications.

With 254 customer centres across the country, HNB is one of Sri Lanka’s largest, most technologically innovative banks, having won local and global recognition for its efforts to drive forward a new paradigm in digital banking. Consolidating its reputation for banking excellence, HNB bagged the Best Retail Bank and Best SME Bank awards in the Banking category at the International Finance Awards 2021. The bank was also ranked among the World Top 1,000 Banks list compiled by the prestigious UK-based Banker Magazine for five consecutive years. HNB was also declared Best Sub-Custodian Bank in Sri Lanka at the Global Finance Awards 2020. HNB has a national rating of AA- (lka) by Fitch Ratings (Lanka) Ltd.

Photo Caption: Second Row (Left-Right): HNB Project Manager – Process Re-Engineering, Munaf Afzal, Associate- Intelligent Automation at POTENZA – Prathiba Fonseka, HNB Head of Business Transformation, Christopher Thuraisingham, Managing Director / Chief Executive Officer at POTENZA- Dhanusha Muthukumarana, HNB Deputy General Manager – Chief Human Resource Officer/Chief Transformation Officer, L Chiranthi Cooray, Deputy General Manager – Wholesale Banking Group, Damith Pallewatte, HNB Head of Trade & Financial Institutions, Rozanne de Almeida, HNB Manager – Business Development-Trade, Shyam De silva, HNB Head of IT PMO, Nadun Gomes.

 Frist row (left-right): HNB Trainee Bank Associate, Yohani Abeygunawardena, Associate- Intelligent Automation at POTENZA- Krusthiga Murali, Business Analyst at POTENZA -Poshene Sivaruban, HNB Project Manager – Business Transformation, Nuwanka Perera.



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APHNH aims to make Sri Lanka more competitive for healthcare investment

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Deputy Minister of Health and Mass Media, Dr. Hansaka Wijemuni addresses the audience

Sri Lanka private healthcare leaders recently pledged an action plan with timelines to address the practical priorities of Sri Lanka’s healthcare sector while making it more viable for local and foreign investments.

The Association of Private Hospitals and Nursing Homes (APHNH) has committed to converting recommendations from its first Healthcare Leadership Summit into a trackable outcome document with defined actions, responsibilities, and timelines, marking a shift from discussion to implementation in sector reform efforts.

The summit held on March 9 at Waters Edge, Colombo, brought together hospital leaders, policymakers, regulators, insurers, and international experts to address practical priorities for Sri Lanka’s healthcare sector.

A key outcome of the summit was APHNH’s plan to consolidate recommendations into a single, trackable charter that will outline specific actions, assign responsibilities, establish timelines, and provide periodic progress updates.

“Our objective is to bring the right decision-makers into one room and focus on what can be implemented, not only what can be discussed, ” said Raveen Wickremesinghe, President of APHNH. “We are committed to taking the inputs from today and converting them into a clear, trackable set of actions that strengthens quality, transparency and public confidence, while supporting national health priorities. “

The summit featured insights from Dr. Hafeez Rahman Padiyath, Dr. Hamdani Anver, and Chandana L. Aluthgama on scaling quality and operational discipline. A keynote and fireside discussion with Dr. Paiboon Eksangsri, President of the Private Hospital Association of Thailand, explored lessons from Thailand’s private healthcare development and conditions for making Sri Lanka more competitive for healthcare investment.

By Sanath Nanayakkare

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Atlas SipSavi Naththal Poronduwa records positive public participation, benefiting 10,000 students

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Atlas, Sri Lanka’s No. 1 learning brand, successfully concluded Atlas SipSavi Naththal Poronduwa, a national initiative that saw strong public participation in supporting children at risk of dropping out of school due to financial hardship. At a time when more than 22,000 Sri Lankan children leave school each year due to rising economic challenges, the initiative reinforced Atlas Sipsavi’s long-standing ‘No Child Left Behind’ promise by turning seasonal generosity into meaningful educational support.

The initiative reached 10,000 students, with beneficiary schools carefully selected to ensure support reached those most in need. The collected books were distributed to children at risk of dropping out, including those whose education had been disrupted by recent adverse weather, ensuring students had essential learning resources at the start of the new school term. Through its flagship Atlas SipSavi programme, the brand focused on improving access to education by providing essential learning tools, scholarships, and infrastructure to create better learning environments, bringing its purpose of ‘making learning fun’ to life in a meaningful way. As part of the initiative, the public was invited to donate schoolbooks, with each contribution matched one-for-one by Atlas. Donation boxes were placed at all Keells outlets island-wide and at Sarvodaya District Offices, making it easy for communities to take part.

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John Keells Logistics expands strategic engagement with CWIT through inter-terminal transport operations

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Representing JKLL: Lasitha Manchanayake: CEO, Dilum Liyanage: Snr. Manager - Transport Operations, Kavinda Jayasinghe: Manager - Operations and Randi Peiris: Asst. Manager - Commercial. Representing the John Keells Group: Zafir Hashim: President - Transportation, Plantations and IT Sectors and Asha Perera: CFO. Representing CWIT: Munish Kanwar: CEO, Iresh Siriwardena: COO, Devanshu Bhatia: Head of Techno Commercial, Madhuranga Wijesekara: In Charge - GATE Process, Sandun Niroshan: Duty Manager.

John Keells Logistics (Pvt) Ltd (JKLL), one of Sri Lanka’s leading third-party logistics solutions providers, has successfully expanded its operational engagement with Colombo West International Terminal (Private) Limited (CWIT), through inter-terminal transport services within the Port of Colombo. This enhanced engagement further strengthens CWIT’s efforts to improve operational efficiency, reliability, and scalability across terminal activities.

Inter-terminal transport plays a critical role in modern port operations, requiring high levels of coordination, precision, and operational discipline. JKLL’s appointment for ITT operations reflects CWIT’s confidence in the company’s demonstrated capabilities in managing complex transport operations within a high-throughput port environment.

The ITT operations are underpinned by JKLL’s technology-enabled logistics framework, incorporating real-time fleet tracking, performance monitoring systems, and data-driven operational planning. These capabilities provide enhanced visibility and control over transport movements, while ensuring compliance with established safety, productivity, and service quality standards.

The awarding of this engagement to JKLL is a testament to the successful implementation of the Inter-Terminal Vehicle (ITV) operations undertaken by John Keells Logistics at CWIT during the previous year. The ITV assignment was executed through structured operating procedures and disciplined service delivery, contributing to improved cargo movement, operational coordination, and service continuity within the terminal. The performance outcomes of the ITV operations provided the basis for the subsequent expansion of the partnership into ITT services.

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