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POTENZA Partners with HNB to Facilitate Robotic Process Automation for Mainstream Banking

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POTENZA, the Sri Lanka-based global business technology consultancy group, recently announced a landmark partnership with Hatton National Bank (HNB), as its official implementation partner, to facilitate and support the bank on its journey of robotic process automation. As a first step, POTENZA is managing the implementation of HNB’s “SWIFT Messages Extraction and Integration” process, which is a critical process for HNB’s import/export trade transactions.

A pioneer in RPA, POTENZA first introduced the technology to Sri Lanka in 2018. Since then, it has established itself as the premier RPA consultancy in Sri Lanka, with a global footprint, including supporting organizations with the most comprehensive software bot pool in Sri Lanka. Worldwide, POTENZA has automated more than 60 process chains with unattended automation across a variety of industries in 9 countries.

Announcing the partnership, Dhanusha Muthukumarana – MD/CEO at POTENZA (Private) Limited said, “We are very pleased to announce this partnership with one of Sri Lanka’s most respected financial institutions. We look forward to supporting HNB on their RPA journey. As many commercial and industrial processes are repetitive, RPA can then reduce human intervention in these processes while increasing efficiency and reducing both errors and costs. This in turn helps to provide better, more seamless services to customers. Most importantly, it allows for companies to better distribute and utilize their human capital, allocating people to positions that actually need human intervention, which is also often much more fulfilling and engaging for people. Thus, RPA creates a win-win situation for businesses, customers and employees, while also pushing commerce and industry towards industry 4.0, which is the future.”

In terms of quantifiable results, POTENZA’s first implementation of RPA at HNB has resulted in an increase in productivity by approximately 68% whilst also improving accuracy.

Commenting on the benefits of the implementation, Ms. L Chiranthi Cooray – Chief Human Resources Officer/Chief Transformation Officer at HNB said, “RPA implementation enables the automation of repetitive processes which are ubiquitous in banks. The implementation at the Trade department has increased the bandwidth of the staff through efficiency gains, thus enabling them to carry out more value adding activities to serve the Bank’s trade customers”.

POTENZA is a global business solutions and technology consultancy company headquartered in Singapore with offices in Sri Lanka and Australia serving a global clientele. The company is driven by the simple purpose of “Removing Business Constraints from enterprises”. POTENZA provides SAP Consulting Services, along with solutions for productivity-related processes such as process reengineering and improvement, automation, and enterprise content management. The company also provides businesses with insights covering BI, analytics and IoT applications.

With 254 customer centres across the country, HNB is one of Sri Lanka’s largest, most technologically innovative banks, having won local and global recognition for its efforts to drive forward a new paradigm in digital banking. Consolidating its reputation for banking excellence, HNB bagged the Best Retail Bank and Best SME Bank awards in the Banking category at the International Finance Awards 2021. The bank was also ranked among the World Top 1,000 Banks list compiled by the prestigious UK-based Banker Magazine for five consecutive years. HNB was also declared Best Sub-Custodian Bank in Sri Lanka at the Global Finance Awards 2020. HNB has a national rating of AA- (lka) by Fitch Ratings (Lanka) Ltd.

Photo Caption: Second Row (Left-Right): HNB Project Manager – Process Re-Engineering, Munaf Afzal, Associate- Intelligent Automation at POTENZA – Prathiba Fonseka, HNB Head of Business Transformation, Christopher Thuraisingham, Managing Director / Chief Executive Officer at POTENZA- Dhanusha Muthukumarana, HNB Deputy General Manager – Chief Human Resource Officer/Chief Transformation Officer, L Chiranthi Cooray, Deputy General Manager – Wholesale Banking Group, Damith Pallewatte, HNB Head of Trade & Financial Institutions, Rozanne de Almeida, HNB Manager – Business Development-Trade, Shyam De silva, HNB Head of IT PMO, Nadun Gomes.

 Frist row (left-right): HNB Trainee Bank Associate, Yohani Abeygunawardena, Associate- Intelligent Automation at POTENZA- Krusthiga Murali, Business Analyst at POTENZA -Poshene Sivaruban, HNB Project Manager – Business Transformation, Nuwanka Perera.



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Charting a worker-centered AI future: Colombo hosts landmark ITF conference

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The ITF’s first-ever AI-focused global conference and the first of its kind hosted in Sri Lanka

By Sanath Nanayakkare

Artificial intelligence and automation present serious challenges for workers – such as job consequences seen in docks and rail systems – and emphasises that workers cannot simply stop technological progress. By gathering young trade unionists in Sri Lanka, the ITF aims to establish key principles for engaging with technology, ensuring workers have a strong voice at the bargaining table, and encouraging constructive social dialogue with corporations and governments.

These compelling words from ITF General Secretary Stephen Cotton underscored the urgent reality facing modern labor as rapid technological advancements sweep across global industries.

Confronting this shifting landscape head-on, the International Transport Workers’ Federation (ITF), in partnership with the National Union of Seafarers of Sri Lanka (NUSS), convened a ground-breaking conference on artificial intelligence in Colombo from September 15–17.

As the ITF’s first-ever AI-focused global conference and the first of its kind hosted in Sri Lanka, the landmark event marked a critical milestone in balancing technological innovation with worker-centered safeguards.

Representing over 16.6 million transport workers worldwide, the ITF designed the gathering to tackle the multifaceted impacts of AI on safety, operations, workforce development, and governance. Rather than resisting progress, the conference focused on proactive engagement, establishing guiding principles to protect workers’ rights and privacy both at sea and on land.

Key discussions centred on sharing best practices for upskilling and reskilling transport personnel, ensuring that human oversight remains central to AI-driven logistics, routing, and maintenance.

Reflecting on the historic nature of the event, Boa Athu, CEO of National Union of Seafarers Asia Pacific, noted that the conference represented a monumental moment as AI emerges as a permanent fixture of contemporary life.

Highlighting NUSS’s pride in hosting the event in Colombo, Athu emphasised that AI offers transformative potential when guided by strong social dialogue, equitable access to training, and robust governance safeguards.

Ultimately, the Colombo conference demonstrated that the future of transport must be shaped by those who keep the world moving. By uniting international labour leaders, affiliates, port operators, and regulators, the event laid a vital foundation for inclusive policy frameworks that champion fair labour standards, securing a powerful voice for workers in an automated tomorrow.

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Bridging the digital divide: Sri Lanka’s airport licence challenge

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As tourism surges from digitally advanced markets like India, modern independent travelers arriving at BIA find themselves caught in a mismatch between cloudstored credentials and local paper-based transport protocols.

By Sanath Nanayakkare

As Sri Lanka experiences a surge in visitors from its largest tourist market, India, a modern administrative hurdle has emerged at Bandaranaike International Airport (BIA).

While nations like India and Pakistan have successfully transitioned to fully digital driving licences and cashless ecosystems, Sri Lanka’s Department of Motor Traffic counter still requires a physical card to issue temporary local permits, The Island Financial Review learns.

This mismatch creates significant friction for independent travelers who rely entirely on smartphones and cloud-stored credentials. Tourists turned away at the airport – and sometimes redirected to the Werahera office in vain – find themselves unable to legally rent and drive vehicles. Consequently, this policy gap harms local car rental operators, causes tourist frustration, and deprives the government of valuable permit revenue.

The situation highlights a distinct irony: Sri Lankan motorists easily travel abroad using International Driving Permits that are readily accepted in India and Pakistan, yet local infrastructure cannot reciprocate due to outdated verification systems.

Recognizing the problem, Department of Motor Traffic officials have noted that upgrades and new equipment are currently in the works to integrate foreign digital platforms.

For a nation aggressively pursuing a national digitalisation drive, rapidly modernising these transport protocols is essential to keeping pace with global travelers and unlocking the full potential of its tourism economy.

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International Afro-Latin Dance Festival in Colombo to grow into a larger regional tourism draw

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Founder X Director – ALIF – J D RUBAN

ALIF-SL, Sri Lanka’s first-ever international Afro-Latin dance festival, returns for its 4th edition from 25 to 27 September 2026 at the Galle Face Hotel, Colombo. The festival will bring together over 30 international and national artists and 175–200 participants from more than 20 countries, reaffirming its place as the region’s leading platform for Salsa, Bachata and Kizomba.

This year’s edition is headlined by Tropical Gem, the world’s No. 1 salsa team, travelling from Italy to perform and teach alongside a stellar international line-up. Attendees can also look forward to the ALIF Cup Sri Lanka Open, a keenly contested competition judged by an international panel, giving local dancers a rare opportunity to compete and connect with world-class talent.

“Every year, ALIF connects Sri Lanka to the world. With this year’s artist line-up and the ALIF Cup competition, we’re not just hosting a festival, we’re putting Sri Lanka on the map as a top destination for dance,” said JD Ruban, Founder and Director of ALIF-SL

Beyond the dance floor, ALIF-SL continues to support Sri Lanka’s tourism sector, drawing dancers, judges and enthusiasts from across the globe to Colombo and positioning the capital as an emerging regional hub for social dance. Organizers plan to grow the festival into a larger regional tourism draw, introduce new competition categories, and bring in even bigger headline acts in future editions.

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