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On the move again… Engleberg-Vienna-London-Mount Lavinia

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Jorge Müller and a colleague - Alexander Auger hosting me to dinner

Part Eleven : PASSIONS OF A GLOBAL HOTELIER

Dr. Chandana (Chandi) Jayawardena DPhil
President – Chandi J. Associates Inc. Consulting, Canada
Founder & Administrator – Global Hospitality Forum
chandij@sympatico.ca

Visits to Engleberg and Weggis in Switzerland

As the Acting Director of the School of Hotel Management at Schiller International University (SIU), my work primarily centred on the London campus. When I received an opportunity to visit the SIU campus in Switzerland, I eagerly accepted. Visiting the quaint Swiss town of Engelberg, with its population of fewer than 3,000, was a delight. Engelberg, located 25 km south of Lake Lucerne in a wide mountain valley at an altitude of around 1,000 meters, is one of Switzerland’s top 10 ski regions. The town’s rustic charm was complemented by its famous Benedictine monastery, founded in 1120 and still active today.

A highlight of my brief visit to Engelberg was meeting Mr. Jorge Müller, a lecturer at SIU. Mr. Müller had been an ILO Expert Maître d’hôtel at the Ceylon Hotel School in 1971 when I was a student. Over three years, he taught me food and beverage service and was always a supportive and kind mentor. Now, in 1990, he was happy to see us as colleagues at SIU.

I also made a quick visit to the small Swiss village of Weggis, located in the district of Lucerne on the northern shore of Lake Lucerne. Like Engelberg, Weggis had a population of fewer than 3,000. There, I was hosted by Heinz Bürki, whom I had met during a business visit to Hotelconsult Hotel School (now César Ritz Colleges Switzerland) at Brig in 1985. Our family business, Streamline Services, represented Hotelconsult in Sri Lanka.

Five years later, Heinz had left his teaching job at Hotelconsult to establish his own hotel school in Weggis, the International Management Institute (now IMI University Centre Luzern). IMI too appointed Streamline Services as their sole agent in Sri Lanka. As I was about to leave Weggis, Heinz told me, “Chandi, we will open IMI with a bang in 1991. We will recruit a small team of Visiting Professors from around the world for short teaching assignments in Switzerland. I invite you to join us as a Professor.” That brief visit opened new doors for me, and I went on to do two short teaching contracts in Switzerland in 1992 and 1993, marking my first appointment as a Vising Professor.


Preparing an Austrian and Sri Lankan infused dinner in Vienna


Fall of the Iron Lady

Having spent the summer of 1979 in London, soon after Margaret Thatcher became the Prime Minister of the UK, I had closely followed her leadership for 11 years. Fascinated by her rise from a humble lower-middle-class upbringing to become the most powerful elected female leader in the world, I admired her hard work and tough leadership style, even though I did not agree with all her policies. I met her once on April 12, 1984, when I was chosen by The Dorchester, the best British hotel at that time, to serve her dinner at a royal banquet in honor of the Queen of England.

On my 37th birthday, I was glued to British TV, watching the major cracks in Margaret Thatcher’s premiership. On November 21, 1990, she was told by her own cabinet in a series of back-to-back one-on-one meetings that she could not continue as Prime Minister. The British media termed it “cabinet revolt.”

A week later, on November 28, 1990, I watched her final speech as Prime Minister. With a bold face in keeping with her “Iron-Lady” image, she said, “Ladies and gentlemen, we are leaving Downing Street for the last time after eleven and a half wonderful years…” Escorted by her biggest fan and supporter, her husband Dennis, she could not hold back her tears anymore.

A tearful Margaret Thatcher leaves the Prime Minister’s official residence for the last time

A Viennese Getaway

When it was reported that Margaret Thatcher, a workaholic, put in about 20 hours a day, Monday to Friday, sometimes falling asleep around 2 am, I was not surprised. “You are the same! It is useless being a workaholic. Chandi, you need a holiday!” my wife insisted, organizing a family holiday in Austria during my university mid-term break.

Between visits to our homes in Sri Lanka and England, and our three previous visits to Austria, this was the seventh time we were spending a holiday with our dear Austrian friends, Biggi and Wolfgang Fernau. They took a week off to host us, excited to show our son Marlon the main attractions of Vienna and its suburbs. We had a wonderful break, spending quality family time in one of our favourite cities.

Schönbrunn Palace, the River Danube, and the Vienna Woods were Marlon’s favourites, but as a four-year-old, he did not enjoy our daily visits to Vienna’s famous coffee shops like Café Sacher, Café Demel, and L. Heiner Coffee Shop in Kärntner Strasse.

Marlon loved feeding ducks in the city park, listening to Uncle Wolfgang’s adventure stories, and dancing with Auntie Biggi. We ended our relaxing holiday with an Austrian and Sri Lankan infused dinner prepared by Wolfgang and me.

Balancing Work and Family Life

Returning to London, I was determined to spend more quality time with my wife and son, despite my hectic work, teaching, and doctoral research schedule. I started taking long walks with Marlon in the nearby large park and going to the movies more often. When my father-in-law visited us from Colombo, we attended Sri Lankan events and a dance in London themed “Joliya” (or fun time) headlined by Sunil Perera and the Gypsies.

Finally, I managed to achieve a balanced lifestyle in England. At the university, I helped organize a grand graduation at the end of the academic year. Many students had become my friends, and a few got emotional during my last class. One of them played a tape of the theme song from the popular 1967 movie, “To Sir with Love.”

At the 1990 fall graduation of SIU, London Campus

Unplanned Destiny

We had settled well in the UK, with plans to stay until I completed my Ph.D. at the University of Surrey in another three or four years. Then, one Sunday, the phone rang at our house in London. “It’s Sanath Ukwatte, Chairman of Mount Lavinia Hotel (MLH),” my wife said, handing the phone to me.

I met Sanath for the first time in his father’s office at MLH in early 1985. His father, Mr. U. K. Edmund, was a humble Southerner who built significant business empires in mid-20th century Ceylon. He purchased MLH in 1975 and expanded the hotel while maintaining its early 19th-century architecture. In early 1985, the day I returned to Sri Lanka after completing my MSc in International Hotel Management at the University of Surrey, UK, I received a call from Prasanna Jayawardene, then General Manager of MLH, inviting me to join as Deputy General Manager. After an interview with Mr. U. K. Edmund and his young son, who was learning his father’s business, I considered offers from other companies before choosing to become the General Manager of John Keells’ two largest resort hotels, The Lodge and The Village at Habarana.

Sanath kept in touch, offering me the post of General Manager of MLH in 1988, but I declined as Prasanna Jayawardene’s plans to leave Sri Lanka changed. Two years later, Sanath called again, offering more benefits, an expatriate contract for three years, a percentage of profits, six weeks’ leave every summer for my doctoral research, and to pay my university fees. My wife remarked, “Chandi Boy, sounds like an offer difficult to refuse!”

And so, our journey took another unexpected turn, leading us to new adventures and opportunities in Mount Lavinia as the country becoming hopeful in entering a ceasefire with the LTTE separatists.



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Ranking public services with AI — A roadmap to reviving institutions like SriLankan Airlines

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Efficacy measures an organisation’s capacity to achieve its mission and intended outcomes under planned or optimal conditions. It differs from efficiency, which focuses on achieving objectives with minimal resources, and effectiveness, which evaluates results in real-world conditions. Today, modern AI tools, using publicly available data, enable objective assessment of the efficacy of Sri Lanka’s government institutions.

Among key public bodies, the Supreme Court of Sri Lanka emerges as the most efficacious, outperforming the Department of Inland Revenue, Sri Lanka Customs, the Election Commission, and Parliament. In the financial and regulatory sector, the Central Bank of Sri Lanka (CBSL) ranks highest, ahead of the Securities and Exchange Commission, the Public Utilities Commission, the Telecommunications Regulatory Commission, the Insurance Regulatory Commission, and the Sri Lanka Standards Institution.

Among state-owned enterprises, the Sri Lanka Ports Authority (SLPA) leads in efficacy, followed by Bank of Ceylon and People’s Bank. Other institutions assessed included the State Pharmaceuticals Corporation, the National Water Supply and Drainage Board, the Ceylon Electricity Board, the Ceylon Petroleum Corporation, and the Sri Lanka Transport Board. At the lower end of the spectrum were Lanka Sathosa and Sri Lankan Airlines, highlighting a critical challenge for the national economy.

Sri Lankan Airlines, consistently ranked at the bottom, has long been a financial drain. Despite successive governments’ reform attempts, sustainable solutions remain elusive.

Globally, the most profitable airlines operate as highly integrated, technology-enabled ecosystems rather than as fragmented departments. Operations, finance, fleet management, route planning, engineering, marketing, and customer service are closely coordinated, sharing real-time data to maximise efficiency, safety, and profitability.

The challenge for Sri Lankan Airlines is structural. Its operations are fragmented, overly hierarchical, and poorly aligned. Simply replacing the CEO or senior leadership will not address these deep-seated weaknesses. What the airline needs is a cohesive, integrated organisational ecosystem that leverages technology for cross-functional planning and real-time decision-making.

The government must urgently consider restructuring Sri Lankan Airlines to encourage:

=Joint planning across operational divisions

=Data-driven, evidence-based decision-making

=Continuous cross-functional consultation

=Collaborative strategic decisions on route rationalisation, fleet renewal, partnerships, and cost management, rather than exclusive top-down mandates

Sustainable reform requires systemic change. Without modernised organisational structures, stronger accountability, and aligned incentives across divisions, financial recovery will remain out of reach. An integrated, performance-oriented model offers the most realistic path to operational efficiency and long-term viability.

Reforming loss-making institutions like Sri Lankan Airlines is not merely a matter of leadership change — it is a structural overhaul essential to ensuring these entities contribute productively to the national economy rather than remain perpetual burdens.

By Chula Goonasekera – Citizen Analyst

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Why Pi Day?

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International Day of Mathematics falls tomorrow

The approximate value of Pi (π) is 3.14 in mathematics. Therefore, the day 14 March is celebrated as the Pi Day. In 2019, UNESCO proclaimed 14 March as the International Day of Mathematics.

Ancient Babylonians and Egyptians figured out that the circumference of a circle is slightly more than three times its diameter. But they could not come up with an exact value for this ratio although they knew that it is a constant. This constant was later named as π which is a letter in the Greek alphabet.

Archimedes

It was the Greek mathematician Archimedes (250 BC) who was able to find an upper bound and a lower bound for this constant. He drew a circle of diameter one unit and drew hexagons inside and outside the circle such that the sides of each hexagon touch the sides of the circle. In mathematics the circle passing through all vertices of a polygon is called a ‘circumcircle’ and the largest circle that fits inside a polygon tangent to all its sides is called an ‘incircle’. The total length of the smaller hexagon then becomes the lower bound of π and the length of the hexagon outside the circle is the upper bound. He realised that by increasing the number of sides of the polygon can make the bounds get closer to the value of Pi and increased the number of sides to 12,24,48 and 60. He argued that by increasing the number of sides will ultimately result in obtaining the original circle, thereby laying the foundation for the theory of limits. He ended up with the lower bound as 22/7 and the upper bound 223/71. He could not continue his research as his hometown Syracuse was invaded by Romans and was killed by one of the soldiers. His last words were ‘do not disturb my circles’, perhaps a reference to his continuing efforts to find the value of π to a greater accuracy.

Archimedes can be considered as the father of geometry. His contributions revolutionised geometry and his methods anticipated integral calculus. He invented the pulley and the hydraulic screw for drawing water from a well. He also discovered the law of hydrostatics. He formulated the law of levers which states that a smaller weight placed farther from a pivot can balance a much heavier weight closer to it. He famously said “Give me a lever long enough and a place to stand and I will move the earth”.

Mathematicians have found many expressions for π as a sum of infinite series that converge to its value. One such famous series is the Leibniz Series found in 1674 by the German mathematician Gottfried Leibniz, which is given below.

π = 4 ( 1 – 1/3 + 1/5 – 1/7 + 1/9 – ………….)

The Indian mathematical genius Ramanujan came up with a magnificent formula in 1910. The short form of the formula is as follows.

π = 9801/(1103 √8)

For practical applications an approximation is sufficient. Even NASA uses only the approximation 3.141592653589793 for its interplanetary navigation calculations.

It is not just an interesting and curious number. It is used for calculations in navigation, encryption, space exploration, video game development and even in medicine. As π is fundamental to spherical geometry, it is at the heart of positioning systems in GPS navigations. It also contributes significantly to cybersecurity. As it is an irrational number it is an excellent foundation for generating randomness required in encryption and securing communications. In the medical field, it helps to calculate blood flow rates and pressure differentials. In diagnostic tools such as CT scans and MRI, pi is an important component in mathematical algorithms and signal processing techniques.

This elegant, never-ending number demonstrates how mathematics transforms into practical applications that shape our world. The possibilities of what it can do are infinite as the number itself. It has become a symbol of beauty and complexity in mathematics. “It matters little who first arrives at an idea, rather what is significant is how far that idea can go.” said Sophie Germain.

Mathematics fans are intrigued by this irrational number and attempt to calculate it as far as they can. In March 2022, Emma Haruka Iwao of Japan calculated it to 100 trillion decimal places in Google Cloud. It had taken 157 days. The Guinness World Record for reciting the number from memory is held by Rajveer Meena of India for 70000 decimal places over 10 hours.

Happy Pi Day!

The author is a senior examiner of the International Baccalaureate in the UK and an educational consultant at the Overseas School of Colombo.

by R N A de Silva

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Sheer rise of Realpolitik making the world see the brink

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A combined US-Israel attack on Iran.(BBC)

The recent humanly costly torpedoing of an Iranian naval vessel in Sri Lanka’s Exclusive Economic Zone by a US submarine has raised a number of issues of great importance to international political discourse and law that call for elucidation. It is best that enlightened commentary is brought to bear in such discussions because at present misleading and uninformed speculation on questions arising from the incident are being aired by particularly jingoistic politicians of Sri Lanka’s South which could prove deleterious.

As matters stand, there seems to be no credible evidence that the Indian state was aware of the impending torpedoing of the Iranian vessel but these acerbic-tongued politicians of Sri Lanka’s South would have the local public believe that the tragedy was triggered with India’s connivance. Likewise, India is accused of ‘embroiling’ Sri Lanka in the incident on account of seemingly having prior knowledge of it and not warning Sri Lanka about the impending disaster.

It is plain that a process is once again afoot to raise anti-India hysteria in Sri Lanka. An obligation is cast on the Sri Lankan government to ensure that incendiary speculation of the above kind is defeated and India-Sri Lanka relations are prevented from being in any way harmed. Proactive measures are needed by the Sri Lankan government and well meaning quarters to ensure that public discourse in such matters have a factual and rational basis. ‘Knowledge gaps’ could prove hazardous.

Meanwhile, there could be no doubt that Sri Lanka’s sovereignty was violated by the US because the sinking of the Iranian vessel took place in Sri Lanka’s Exclusive Economic Zone. While there is no international decrying of the incident, and this is to be regretted, Sri Lanka’s helplessness and small player status would enable the US to ‘get away with it’.

Could anything be done by the international community to hold the US to account over the act of lawlessness in question? None is the answer at present. This is because in the current ‘Global Disorder’ major powers could commit the gravest international irregularities with impunity. As the threadbare cliché declares, ‘Might is Right’….. or so it seems.

Unfortunately, the UN could only merely verbally denounce any violations of International Law by the world’s foremost powers. It cannot use countervailing force against violators of the law, for example, on account of the divided nature of the UN Security Council, whose permanent members have shown incapability of seeing eye-to-eye on grave matters relating to International Law and order over the decades.

The foregoing considerations could force the conclusion on uncritical sections that Political Realism or Realpolitik has won out in the end. A basic premise of the school of thought known as Political Realism is that power or force wielded by states and international actors determine the shape, direction and substance of international relations. This school stands in marked contrast to political idealists who essentially proclaim that moral norms and values determine the nature of local and international politics.

While, British political scientist Thomas Hobbes, for instance, was a proponent of Political Realism, political idealism has its roots in the teachings of Socrates, Plato and latterly Friedrich Hegel of Germany, to name just few such notables.

On the face of it, therefore, there is no getting way from the conclusion that coercive force is the deciding factor in international politics. If this were not so, US President Donald Trump in collaboration with Israeli Rightist Premier Benjamin Natanyahu could not have wielded the ‘big stick’, so to speak, on Iran, killed its Supreme Head of State, terrorized the Iranian public and gone ‘scot-free’. That is, currently, the US’ impunity seems to be limitless.

Moreover, the evidence is that the Western bloc is reuniting in the face of Iran’s threats to stymie the flow of oil from West Asia to the rest of the world. The recent G7 summit witnessed a coming together of the foremost powers of the global North to ensure that the West does not suffer grave negative consequences from any future blocking of western oil supplies.

Meanwhile, Israel is having a ‘free run’ of the Middle East, so to speak, picking out perceived adversarial powers, such as Lebanon, and militarily neutralizing them; once again with impunity. On the other hand, Iran has been bringing under assault, with no questions asked, Gulf states that are seen as allying with the US and Israel. West Asia is facing a compounded crisis and International Law seems to be helplessly silent.

Wittingly or unwittingly, matters at the heart of International Law and peace are being obfuscated by some pro-Trump administration commentators meanwhile. For example, retired US Navy Captain Brent Sadler has cited Article 51 of the UN Charter, which provides for the right to self or collective self-defence of UN member states in the face of armed attacks, as justifying the US sinking of the Iranian vessel (See page 2 of The Island of March 10, 2026). But the Article makes it clear that such measures could be resorted to by UN members only ‘ if an armed attack occurs’ against them and under no other circumstances. But no such thing happened in the incident in question and the US acted under a sheer threat perception.

Clearly, the US has violated the Article through its action and has once again demonstrated its tendency to arbitrarily use military might. The general drift of Sadler’s thinking is that in the face of pressing national priorities, obligations of a state under International Law could be side-stepped. This is a sure recipe for international anarchy because in such a policy environment states could pursue their national interests, irrespective of their merits, disregarding in the process their obligations towards the international community.

Moreover, Article 51 repeatedly reiterates the authority of the UN Security Council and the obligation of those states that act in self-defence to report to the Council and be guided by it. Sadler, therefore, could be said to have cited the Article very selectively, whereas, right along member states’ commitments to the UNSC are stressed.

However, it is beyond doubt that international anarchy has strengthened its grip over the world. While the US set destabilizing precedents after the crumbling of the Cold War that paved the way for the current anarchic situation, Russia further aggravated these degenerative trends through its invasion of Ukraine. Stepping back from anarchy has thus emerged as the prime challenge for the world community.

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