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Beacon of luxury in hospitality

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In an exclusive interview with Arshed Refai, General Manager of Sun Siyam Pasikudah resort, he unfolded his remarkable career trajectory with insights into his leadership and innovative strategies. His visionary leadership has brought a fresh perspective to the property and has aimed to foster a sense of belonging and warmth for guests making them feel at home.

Could you take us through your journey in becoming a successful hotelier ?

My journey to becoming General Manager of this luxurious boutique hotel in Pasikudah was far from conventional. I began my career as an IT executive and network specialist, armed with a passion for technology and problem-solving. However, my true calling lay in the realm of hospitality, a passion I nurtured through years of interacting with guests and ensuring their satisfaction.

My technical background proved invaluable in streamlining operations and enhancing the guest experience. I implemented innovative solutions to improve efficiency and create seamless interactions for our valued guests. This dedication to service excellence didn’t go unnoticed by management, leading to my promotion to Operations Manager.

In this role, I spearheaded a comprehensive renovation of the property, transforming it into the luxurious haven it is today. I meticulously oversaw every aspect of the project, from architectural design to interior decor, ensuring that every detail reflected our commitment to providing an unforgettable experience.

Throughout my career, I’ve always believed that true hospitality lies in the heart of every interaction. I’m not afraid to roll up my sleeves and get involved, whether it’s personally welcoming guests or resolving any issues that may arise. This hands-on approach has fostered a strong connection with our guests, allowing me to anticipate their needs and exceed their expectations.

My journey from IT executive to General Manager has been a testament to the power of passion, hard work, and a genuine desire to serve others.

When was Sun Siyam Resort created and what are its assets?

Sun Siyam Resorts was founded in 1990 by Ahmed Siyam Mohamed. It has grown into a successful hospitality group with several luxury resorts in the Maldives and Sri Lanka. The group’s assets include:

Multiple luxury resorts: Sun Siyam Resorts owns and manages five private island resorts in the Maldives and one boutique beach retreat in Sri Lanka.

Diverse accommodations: The resorts offer a variety of accommodation options, including villas, suites, and overwater bungalows, catering to different budgets and preferences.

World-class amenities: The resorts feature a range of amenities such as swimming pools, spas, fitness centers, water sports facilities, and fine dining restaurants.

Sustainable practices: Sun Siyam Resorts is committed to sustainable tourism and has implemented various eco-friendly initiatives to minimize its environmental impact.

Strong brand reputation: The group has a strong reputation for providing exceptional service and luxurious experiences to its guests.

Overall, Sun Siyam Resorts has established itself as a leading player in the luxury hospitality industry, offering unique and unforgettable experiences to its guests.

What do you see as the key challenges and opportunities facing the sector?

Challenges

Seasonal Tourism: The region’s tourism is highly seasonal, with peak periods concentrated during specific months. This can lead to fluctuations in revenue and occupancy rates.

Infrastructure Limitations: Limited infrastructure, such as roads and public transportation, can hinder accessibility and development.

Political and Economic Instability: Political and economic uncertainties can deter potential tourists and impact the overall business environment.

Competition from other destinations: The region competes with other popular destinations in Sri Lanka and internationally, requiring continuous innovation to stay ahead.

Environmental concerns: Coastal erosion, marine pollution, and climate change pose risks to the region’s natural beauty and ecological balance.

Opportunities

Growing Popularity of Sri Lanka: Sri Lanka is increasingly recognized as a premier tourist destination, benefiting from its rich cultural heritage, stunning landscapes, and warm hospitality.

Unique selling proposition: Pasikudah’s pristine beaches, crystal-clear waters, and serene atmosphere offer a unique selling proposition.

Wellness tourism: The region’s natural beauty and tranquil environment make it ideal for wellness retreats and spa tourism.

Sustainable tourism: By adopting sustainable practices, the region can attract eco-conscious travellers and contribute to environmental conservation.

Diversification of offerings: Expanding beyond traditional beach tourism, the region can explore opportunities in adventure tourism, cultural experiences, and culinary tourism.

Government Support: Government initiatives to promote tourism, such as visa facilitation and infrastructure development, can boost the sector.

How does this resort differ from others in the area?and what unique experiences do you offer to your guests?

Sun Siyam Pasikudah offers a range of unique experiences that immerse guests in the rich culture and natural beauty of Sri Lanka:

Cultural Immersion:

Local Market Tour: Experience the vibrant colours and flavors of a local market, guided by a knowledgeable local.

Traditional cooking class: Learn to prepare authentic Sri Lankan dishes under the guidance of our skilled chefs.

Cultural performances: Enjoy traditional dance and music performances that showcase the island’s cultural heritage.

Adventure and Exploration:

Snorkeling and diving: Discover the underwater world’s vibrant coral reefs and marine life.

Water Sports: Engage in exciting water sports like kayaking, paddleboarding, and windsurfing.

Nature walks and bird watching: Explore the surrounding natural beauty and spot diverse bird species.

Wellness and Relaxation:

Ayurvedic Spa treatments: Indulge in rejuvenating Ayurvedic treatments that promote holistic well-being.

Yoga and Meditation: Practice yoga and meditation in serene settings to find inner peace.

Private Wellness Retreats: Tailor-made wellness programs designed to meet individual needs.

Culinary Delights:

Signature Sri Lankan Cuisine: Savour authentic Sri Lankan flavors, including the renowned lentil dal.

Private Dining Experiences: Enjoy romantic dinners under the stars or private beach picnics.

Wine tasting and gourmet dinners: Pair exquisite wines with gourmet dishes for an unforgettable culinary experience.

What is the hotel’s CSR policy?

Sun Siyam Pasikudah is committed to sustainable tourism and has implemented several initiatives under its Sun Siyam Cares program:

Environmental Sustainability:

Carbon footprint reduction: The resort focuses on reducing energy and water consumption, as well as waste generation.

Waste management: Effective waste management practices, including recycling and composting, are implemented to minimize environmental impact. Sustainable Procurement: The resort sources locally and sustainably whenever possible, supporting local communities and reducing its carbon footprint.

Social Responsibility:

Community development: Sun Siyam Pasikudah supports local communities through various initiatives, such as educational programs, healthcare projects, and job creation.

Employee welfare: The resort prioritizes employee well-being and offers training and development opportunities to enhance their skills.

Fair labor practices: The resort adheres to fair labor practices and ensures fair wages and safe working conditions for all employees.

Cultural Preservation:

Preserving local heritage: The resort promotes and preserves local culture and traditions through cultural performances, workshops, and partnerships with local artisans.

By embracing these sustainable practices, Sun Siyam Pasikudah aims to minimize its environmental impact, empower local communities, and provide a positive contribution to the region.

What skills or strengths have you gained in your position as Gm

As General Manager, I’ve honed leadership, operational, and guest experience skills. The renovation project further developed my project management, design, and sustainability expertise. I’m adept at strategic thinking, team building, financial management, and problem-solving. I’m passionate about creating exceptional guest experiences and driving business growth.

Can you share some special features of your gastronomic offerings?

Our culinary journey at Sun Siyam Pasikudah is a celebration of Sri Lankan flavors. We pride ourselves on sourcing the purest spices, often directly from local villages and markets. Our signature dish, the Kalkudah crab curry, is a testament to the region’s rich culinary heritage.

For an unforgettable dining experience, pair your meal with a carefully selected wine from our extensive cellar. Our sommeliers are skilled at pairing wines with our diverse menu, enhancing the flavor profile of each dish.

To truly immerse yourself in Sri Lankan culture, join us for a cooking class in a local village home. Learn the secrets of traditional cooking techniques from our talented chefs, and savor the delicious results of your culinary endeavors.

GM Arshed Refai

What future innovation or plans does have in store to further elevate the experience for guests seeking a touch of royalty during their stay?

Sun Siyam Pasikudah is committed to creating unique and authentic experiences that celebrate the rich culture and natural beauty of Sri Lanka. We will continue to focus on personalized wellness offerings, sustainable practices, and innovative culinary experiences. By immersing our guests in the local culture, we aim to create unforgettable memories that set us apart from other resorts.

How does the hotel intergrate local culture into its decor, its service offerings and how has your personal understanding of cultural naunces influenced this intergration?

Our architecture and interior design draw inspiration from traditional Sri Lankan motifs, creating a harmonious blend of modern luxury and local heritage. Locally sourced artwork and handicrafts adorn our spaces, supporting local artisans and adding a touch of authenticity.

To further support local artisans, we have curated “The Edit,” a boutique showcasing a range of handcrafted products, from intricate jewellry to beautiful textiles. By offering these unique experiences and supporting local businesses, we aim to create a positive impact on the community and promote sustainable tourism.

Beyond our physical spaces and culinary offerings, we strive to provide authentic cultural experiences. Our staff, many of whom are local, share their knowledge and passion for Sri Lankan culture with our guests. We organize cultural performances, traditional dance shows, and visits to local villages, offering a glimpse into the vibrant and diverse culture of Sri Lanka.

We also collaborate with local villagers to offer unique experiences, such as morning fishing boat trips followed by a traditional Sri Lankan breakfast in a local home. These excursions provide our guests with an authentic glimpse into local life, while also generating income for the community.

Growing up in a culturally diverse environment, with a temple, mosque, church, and kovil within 500 meters of each other, I have a deep understanding of diversity and inclusion. This has shaped my approach to hospitality, allowing me to create a welcoming and inclusive environment for all our guests. By celebrating the rich tapestry of Sri Lankan culture, we aim to foster a sense of belonging and create unforgettable memories for every visitor.

The hospitality industry is dynamic, with ever evolving trends, How does Sun Siyam Resort stay ahead by adopting to industry trends, and how do you personally approach staying current in the industry?

Sun Siyam Pasikudah stays ahead by embracing sustainable practices, offering personalized experiences, focusing on wellness, and providing immersive cultural experiences. I stay updated through industry conferences, online forums, and networking, ensuring we adapt to the ever-evolving hospitality landscape.

Your thoughts on digital strategies in today’s market?

Digital strategies are crucial for modern hospitality. We prioritize a strong online presence, personalized experiences, and e-commerce integration. By leveraging data, AI, and social media, we aim to stay ahead in the dynamic industry.



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The power of being heard, with psychologist Anita Sharma

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Anita Sharma is from Singapore and holds a Bachelors Degree in Psychology and a Masters Degree in Clinical and Health Psychology

Anita Sharma is a psychologist, who approaches the human mind with equal measures of empathy and insight. Known for her calm presence and thoughtful perspectives, she works closely with individuals navigating anxiety, relationship, trauma and the quiet emotional struggles that often go unseen. With experience working with individuals, couples and families, she has built a reputation for helping people navigate emotional challenges with clarity. Compassion and confidence. Anita Sharma stands as a reassuring voice bridging science, sensitivity and cultural understanding.

What inspired you to pursue a career in psychology?

I was inspired to pursue a career in psychology because I have always been curious about how people think and behave, especially when observing the world around us today. With so much happening in society, I often found myself wondering why people responded differently to similar situations and what influenced their choices, emotions, and behaviours. Psychology allows me to explore these questions on a deeper level and understand how factors like the environment, experiences, and social pressures shape a person’s behaviour. This interest motivated me to want to better understand others and eventually use that knowledge to make a positive impact.

How has your journey been as a psychologist? Have you faced unique challenges?

My journey as a woman in this field has required a lot of resilience and self-belief. In a world that is not always kind, there have been moments where certain spaces felt intimidating, but I chose to turn those experiences into strength rather than allow it to limit me. Instead of shrinking myself, I learned to speak up and trust my inner voice. These challenges have shaped my confidence, sharpened my perspective, and reinforced my commitment to the field.

What areas of psychology Do you specialise in and why did you choose them?

I specialize in counselling, focusing on people experiencing depression and anxiety, as well as adolescents, couples, and individuals recovering from surgery. I chose this area because I’m passionate about helping people go through life’s challenges. Supporting adolescents allows me to guide young people through critical stages of growth, counselling couples strengthens relationships, and working with individual’s post-surgery helps them cope emotionally and adjust to major life changes. Overall, this field lets me make a meaningful impact on people’s mental and emotional well-being.

How Do you approach therapy or counselling with clients facing anxiety or depression or trauma?

When working with clients facing anxiety, depression, or trauma, I approach therapy with empathy and patience. I start by creating a safe, non-judgmental space where clients feel heard and understood. I focus on understanding their experiences, thoughts, and feelings, and together we identify coping strategies and goals that are realistic and meaningful for them.

In your opinion, what are the most promising mental health challenges facing women and men?

In my opinion, some of the most pressing mental health challenges today revolve around stress, anxiety, depression, and the pressures of balancing personal and professional life. For women in particular, societal expectations, gender bias, and body image pressures can take a significant toll. Women are often expected to excel at work, manage family responsibilities, maintain social roles, and meet certain standards of weight and beauty appearances. Society frequently makes remarks or judgments about women’s bodies and looks, which lowers their self-esteem. Men also face challenges, like societal pressure to suppress emotions, which can lead to untreated stress or depression. Addressing these challenges requires awareness, supportive environments, and access to mental health resources

What role do you think society can play in reducing stigma around therapy and counselling?

Society plays a crucial role in reducing the stigma around therapy and counselling. By openly talking about mental health, sharing personal experiences, and normalizing seeking support, we can challenge the idea that needing help is a sign of weakness. Media, workplaces, schools, and communities all have a part to play in creating safe, supportive environments where people feel comfortable accessing mental health care. Education and awareness campaigns can also help people understand that therapy isn’t just for crises

Psychology can be emotionally demanding. How do you maintain your own mental health and balance work like pressures?

Psychology can definitely be emotionally demanding and it’s not a field that is suited for everyone. Maintaining my own mental health is a priority. I make a deliberate effort to detach from work at the end of the day, which allows me to process my own emotions and recharge. I also practice regular self-care, such as meditation, listening to music, and spending time with my family. Seeking supervision and peer support helps me gain perspective on challenging cases, ensuring I don’t carry that emotional weight alone

Would you say has been your most rewarding experience as a Psychologist?

Looking back, the most rewarding part of my work in psychology is hearing a client say, ‘I feel so much better after speaking to you.’ In those moments, I’m reminded that simply being present, listening without judgment, and offering support can truly make a difference in someone’s life. Knowing that I’ve helped someone feel lighter, more understood, or more hopeful is incredibly fulfilling and just reinforces why I chose this profession.

Where privacy and social perceptions matter greatly. How do you help individuals feel safe and comfortable seeking psychological support?

In a close-knit society where privacy and social perceptions are deeply valued, some women face pressures from traditional family expectations, including arranged marriages and strict cultural norms. To help them feel safe seeking psychological support, I focus on creating a space built on trust and understanding. For many, it’s the first time they can truly voice their thoughts and emotions, and helping them express themselves is incredibly empowering. By being sensitive to their cultural and societal context, I guide them towards confidence, emotional relief, and the belief that their feelings matter.

Ultimately, I hope this helps people understand the importance of mental wellbeing and seeking support when needed. I believe that at some stage, everyone can benefit from counselling. It’s not just for when you face a problem, seeking support can help you understand yourself better, manage challenges, and grow stronger. Life is always changing and nothing stays the same forever. By taking steps to care for our minds, we can move forward with clarity, courage, and a sense of inner balance, trusting that even difficult moments will pass.

By Zanita Careem ✍️

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New era of wellness

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Tranquil and tropical with a rugged beauty and temperate climate, Sri Lanka’s south coast is blessed with a naturally restorative environment. On a rocky outcrop overlooking a secluded cove of golden sand, Anantara Peace Haven Tangalle Resort harnesses the nurturing qualities of its shoreline home to create a sophisticated oasis of soothing and renewal.

Entering its second decade, the resort has announced a fresh expansion of its Anantara Spa menu, enriching an already extensive range of traditional and modern therapies. Anantara Peace Haven Tangalle Resort now hosts the region’s only spa overseen by three resident Ayurveda doctors. Led by Head Ayurvedic DoctorBhagya Wellapilli, these qualified medical officers work alongside accomplished practitioners in immaculate facilities, ensuring authentic and effective experiences, delivered by the safest hands.

In addition to enhancing its wellness team, the resort has also launched the pioneering Ayurvedic beauty sanctuary, Ayu Lavanaya. Named from the Sanskrit words Ayu (life) and Lavanaya (grace), the sanctuary is a modern reimagination of a quintessential Ayurvedic parlour. It aligns physical care with deeper wellbeing through timeless rituals and ancient wisdom. Offered in a new space within the lush, floral environs of Anantara Spa, each meditative treatment at Ayu Lavanaya is formulated for immediate results and long-lasting benefits.

Signature therapies complement a full menu of Ayurvedic manicures, pedicures and eye rituals. The brightening and firming Kumkumadi Royal Facial uses the esteemed Kumkumadi oil to leave skin supple and luminous. The Kesha Revive Hair Ritual pairs a lime and onion extract head massage with warm triphala therapy to relieve tension, fortify roots and boost scalp health. The 120-minute Prana Radiance Ritual detoxifies the senses and rejuvenates vital energies through carefully crafted steps that promote release, balance and renewal. Also available are Abhyanga massages, Pizhichil Kerala-style oil baths, Sweda thermal infusions and more.

Beyond Ayurveda, the award-winning Anantara Spa has also introduced four specially curated aromatic massages, showcasing the sensory potency of the island’s indigenous ingredients. Melt away stress and tension with a Four Hand Massage in which two skilled therapists work in perfect synchronicity to induce profound relaxation. Invoking the natural healing of the ocean, a unique Seashell Massage releases muscles and improves circulation by moving polished shells in graceful, flowing strokes across the body.

Age is no barrier to bliss at Anantara Spa with tailored 30-minute Kids’ Massages for ages four to 12. Using light pressure and natural coconut oils, these gentle treatments support healthy care for growing bodies. For mums-to-be, a 60-minute Pregnancy Massage eases the back, neck, and shoulders, reducing swelling and assisting sleep to boost comfort for mother and baby throughout their shared journey.

Yoga sessions by the sea, a state-of-the-art fitness centre, and nutrient-rich menus augment all therapies and treatments, maximising every benefit and laying the foundation for long-term vitality. For more intensive healing, five-day programmes focus on inner harmony, deep sleep, natural weight management, or holistic detox and rebuilding.

“Since our doors opened, we have been honoured to continue and grow Sri Lanka’s long-lasting tradition of Ayurvedic practices and natural wellness,” said Erik Billgren, General Manager at Anantara Peace Haven Tangalle Resort. “By expanding our spa menu and opening the exciting Ayu Lavanaya sanctuary, we are proud to set a new benchmark in holistic healing for every treasured guest.”

“As a fully-trained Ayurvedic Doctor, I understand the importance of fostering a calm and welcoming environment in which guests can feel completely comfortable,” added Ms Wellapilli, Head Doctor at Anantara Peace Haven Tangalle Resort. “By offering this alongside an extensive menu of expertly delivered rituals, we are excited to redefine the possibilities for soothing stays on Sri Lanka’s beautiful south coast – now, and for many years to come.”

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ITC Ratnadipa awarded prestigious 5-Star classification by Sri Lanka Tourism Development Authority

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ITC team together with SLTDA and SLTPB Officials

ITC Ratnadipa has been awarded the coveted 5-Star Classification Certificate by the Sri Lanka Tourism Development Authority (SLTDA), reaffirming its commitment to delivering world-class hospitality and sustainable luxury.

The certificate was formally presented by Mr. Buddhika Hewawasam, Chairman of SLTDA & SLTPB, and accepted by Mr. Keenan McKenzie, Area Manager – Sri Lanka and General Manager of ITC Ratnadipa.

General Manager, Keenan McKenzie accepting the Certificate from Buddhika Hewawasam from SLTPB

The ceremony was attended by several distinguished officials and industry leaders, including, Board Member, SLTDA; Mrs. Malkanthi Rajapaksha, Director – Standards & Quality Assurance, SLTDA; and Mr. Trevine Gomas, Chairman, Hotels’ Classification Committee. Their presence underscored the significance of this milestone for Sri Lanka’s hospitality sector.

ITC Ratnadipa, a Luxury Collection Hotel, opened its doors in Colombo, Sri Lanka, on April 25, 2024, introducing a new benchmark in responsible luxury and sustainability-driven hospitality. Since its inception, the hotel has been committed to offering exceptional experiences that blend opulence with environmental stewardship.

Addressing the gathering, Mr. Keenan McKenzie stated:

“We are grateful to the Sri Lanka Tourism Development Authority and the Hotels’ Classification Committee for their guidance and trust, and to our partners and stakeholders for their continued support. This milestone strengthens our resolve to elevate Sri Lanka’s hospitality landscape while delivering responsible luxury rooted in sustainability.”

This recognition underscores ITC Ratnadipa’s dedication to excellence, sustainability, and its vision to redefine luxury hospitality in Sri Lanka.

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