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AIA’s new ‘MyPos’ redefines the way agents do business

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AIA Insurance has revolutionised the way agents interact with customers, through yet another breakthrough in digital innovation; Introducing the all new AIA MyPoS; a cutting-edge solution designed to give AIA Wealth Planners and Bancassurance Executives everything they need to make a sale, in a single app.

This all new MyPoS, which is based on much research and the experience of AIA’s distribution excellence across Asia has completely changed the paradigm. To start with it has introduced a much deeper needs analysis tool, which engages the customer, provides insights into their financial and insurance needs and lets AIA’s Wealth Planners and Banca Executives provide advanced life, health and protection solutions in simple, easy terms, in the new MyPos, which operates on the Android and IOS platforms. It generates insurance quotes and enables comparisons, real time, while AIA’s distribution engages with their prospective customers. The entire process from lead generation to prospecting and proposing a product has been seamlessly integrated along with an underwriting rules-based engine to enable straight through processing of a large portion of policies. In a large percentage of cases, policies that are entered through MyPos, can be issued within 24 hours with minimal human interventions, thus making the experience for the customer easy and improving the productivity of AIA’s distribution team significantly.

This is a pioneering effort in digital transformation by AIA to make the insurance business faster, easier, more precise and more efficient. D J Weeratunge one of AIA’s Business Development Managers explained, “the new MyPos has significantly reduced the time it takes to canvass new business, thereby enabling me to be far more productive than I could have imagined! My interactions with customers are much smoother now and the customers really do seem to appreciate that we respect their time and address their requirements real time.” He added, “Our main goal is to make it convenient for customers to do business with us and this new MyPos is a revolutionary tool that allows us to do just that. My experience with it has been very positive and I am happy to see AIA leverage on innovatory digital assets to enhance our customer’s experience.”

K P Sooriyarachchi, an AIA Wealth Planner said, “the new MyPos has made our lives so much easier. Everything we need when approaching a potential customer is at our fingertips in one easy to use, integrated system and it really does help us to offer personalised and customized service to our customers to best suit their needs.”

AIA’s Deputy CEO and Chief Agency Officer Upul Wijesinghe noted “this cutting-edge solution is a result of our commitment as a company to accelerate innovation and drive digital adoption while simplifying the process of insurance sales. We are constantly striving to make our internal processes faster and better and also to ensure that the customer’s buying and onboarding journey is made easier. The convergence of human and digital has the potential to transform the business of insurance and that’s exactly what this new MyPoS does. Putting this new and upgraded digital tool in the hands of our Wealth Planners empowers them to provide superlative service to our customers through a seamless sales journey across channels.”

AIA’s Chief Technology Officer Umeshi de Fonseka added “This is a world class tool, which is used in many other AIA business units and we’ve acclimatized it for the Sri Lankan market to ensure that our customers and Wealth Planners benefit from the best practices. At AIA, we believe digital transformation to be the key enabler in our quest towards being the #1 insurer in Sri Lanka. AIA’s MyPoS is the latest addition to our portfolio that uses next generation platforms with human centric design principles for ease of use. It is a fully integrated tri-lingual platform, which seamlessly integrates with the core system, workflows, documents management and payments as well the AIA customer portal. It facilitates automated underwriting, real-time analytics, dashboards to monitor progress of Wealth Planners and has advanced financial need analysers with predictive features. It also has offline functionality making it accessible to all corners of the country and has set a new and risen benchmark for the industry and simplified insurance disruption.”



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Daraz donates Rs. 2 million to ITUKAMA COVID-19 Healthcare and Social Security Fund

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Daraz showcased their perseverance in combatting the effects of the ongoing COVID-19 pandemic through their donation of Rs. 2 Million and the supply of PPE kits to the ITUKAMA COVID-19 Healthcare and Social Security Fund.

The donation was handed over to Prime Minister Mahinda Rajapaksha at the Temple Trees on 19th July 2021, in the presence of the Minister of Youth and Sports, and State Minister of Digital Technology and Enterprise Development, Namal Rajapakse and State Minister of Provincial Council and Local Government, Minister Roshan Ranasinghe. Representing Daraz Sri Lanka were Managing Director, Rakhil Fernando, Chief Operations Officer, Darshika Attanayake and the Head of Administration, and Procurement, Malith Ranadewa.

The ITUKAMA project is a fund raising initiative for the COVID-19 Healthcare and Social Security Fund established by President Gotabaya Rajapaksa to support the mitigation of the spread of COVID-19. Initially established with a donation of Rs 100 million from the President’s Fund, the fund aims at securing the safety of those in the health sector and other essential service providers while facilitating the aid of those made vulnerable by COVID-19. It simultaneously supports the improvement of Sri Lanka’s long term vigilance and preparation for future health emergencies.

Daraz has played an active role in supporting the community through a series of CSR initiatives spearheaded under Daraz Cares, since the onset of the pandemic and will continue to do so by aiding the government of Sri Lanka.

(Daraz)

 

 

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Ceylinco Life opens latest Green branch on company land in Piliyandala

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(Above, from left) Ceylinco Life Chairman R. Renganathan, Managing Director Thushara Ranasinghe and directors Messrs Devaan Cooray, Palitha Jayawardena and Ranga Abeynayake at the opening of the company’s new Piliyandala branch.

 

Ceylinco Life has placed another Green pin on its branch map with the opening of its latest eco-friendly branch in Piliyandala in a purpose-designed building constructed to the environment-friendly specifications adopted for all new branches on company-owned land.

Intended to reduce the Company’s carbon footprint while improving the customer and employee experience, the latest branch is located at No. 192, Horana Road, Piliyandala, on three floors that provide 5,683 square feet of space.

An investment of Rs 54 million, the Piliyandala branch completed in 11 months is designed for optimal use of natural light, is powered entirely by a 20kW solar power system that results in zero consumption of electricity from the national grid, and has its own waste-water recycling system. It is also equipped with the latest energy-efficient artificial lighting and air conditioning systems, has a rainwater harvesting facility and uses minimum amounts of pipe-borne water.

While the construction was designed to require minimum quantities of timber, trees planted in the premises upon completion of the building, further contribute to the Company’s Green agenda.

The building will function as an office for the Ceylinco Life branches in the Piliyandala area. With ample dedicated parking bays for visitors, it is designed to enhance customer convenience. In the same vein, the branch features private discussion rooms to ensure customer privacy within the premises and to deliver specialised customer handling processes by a team of well-trained and experienced employees, the Company said.

A cash deposit machine is deployed at the branch to enable deposits of policy premiums even during non-office hours and on holidays.

Ceylinco Life has been protecting the lives of the residents of Piliyandala and its suburbs via a dedicated branch since 1992. The newest branch is the seventh in the Colombo district to operate in a Ceylinco Life owned building and is the 43rd building owned by the company.

Ceylinco Life is in the process of constructing another Green building for its branch in Ja-Ela. The Company currently owns the buildings housing its offices in Anuradhapura, Trincomalee, Jaffna, Batticaloa, Kandy, Kalutara, Kurunegala, Gampaha, Galle, Matara, Tissamaharama, Negombo, Ratnapura, Kotahena, Mount Lavinia, and Wellawatte, many of which have already been converted to solar energy. New branch buildings purpose-built to the company’s sustainable energy model are those at Horana, Panadura, Wennappuwa, Bandarawela, Chilaw, Kadawatha, Jaffna, Malabe, Divulapitiya, Negombo, and now Piliyandala.

Ceylinco Life operates the largest network of 272 branches in Sri Lanka’s life insurance industry, giving it a physical presence in 142 cities, towns, and villages in every one of the island’s 25 districts.

Ranked the ‘Most Valuable Life Insurance Brand’ in Sri Lanka by Brand Finance and voted the ‘Peoples Life Insurance Service Provider of the Year’ for a record 15th consecutive year in 2021, Ceylinco Life has been Sri Lanka’s leading life insurer for more than half of the 33 years it has been in existence. In 2020, the Company was certified as a ‘Great Workplace’ in Sri Lanka by Great Place to Work®, was named the ‘Best Life Insurer in Sri Lanka’ for the seventh consecutive year by World Finance, and accorded an ‘Honourable Mention’ as one of the ‘Most Admired Companies in Sri Lanka’ by the International Chamber of Commerce Sri Lanka (ICCSL) in collaboration with the Chartered Institute of Management Accountants (CIMA), UK.

Ceylinco Life has close to a million lives covered by active policies and is acknowledged as a benchmark in the local insurance sector for innovation, product research and development, customer service, professional development, sustainability, and corporate social responsibility.

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IRD and SLPA payments via Pan Asia internet banking

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Aligned to its strategy to extend the highest convenience and superior customer experience, Pan Asia Bank is the first bank in Sri Lanka to integrate with the LankaPay Online Payment Platform Common Interface, through which its customers can make payments to the Inland Revenue Department and Sri Lanka Ports Authority via Pan Asia Internet Banking.  

Customers wishing to pay taxes will no longer need to go through the hassle of depositing cheques for tax payments by visiting other bank branches. Instead, by simply logging into the Pan Asia Internet banking facility, they can now make their tax payments at a nominal and fixed transactional fee of Rs. 50/- irrespective of the value of the tax payment. The system supports tax payments up to Rs. 10 billion in value via a single transaction. This innovation offers a convenient, cost-effective and efficient option for taxpayers. 

Facilitated via LankaPay Common Electronic Fund Transfer Switch (CEFTS), these payments will be credited real-time 24X7 x 365. The system provides its participants with the required payment confirmation details on a real-time basis.

LankaClear launched LankaPay Online Payment Platform in 2017 under the direction of the Central Bank of Sri Lanka, with the objective of digitally empowering government agencies by enabling large value transactions to be accepted via digital means.

Pan Asia Bank has been on digital transformation journey and this digital enhancement further strengthens its position as The Truly Sri Lankan Bank that puts customer convenience at the heart of its operations.

 

(Pan Asia Bank)

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