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‘Strict health protocols vital for safety of travellers when airport reopens’

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As COVID-19 is a health pandemic affecting most nations and Sri Lanka, there need to be strict health protocols to ensure the safety of not only our citizens but also international travellers.

For this purpose, Sri Lanka Tourism published the Health Protocol for the Tourism Sector in June 2020 based on global best practices, giving ample time for the industry to be familiar with the guidelines.

Tourism entry protocols and preparedness

Sri Lanka Tourism was one of the first in the Asian region to prepare and issue a comprehensive COVID-19 Health Protocol for the industry which was developed and issued with the support of the Ministry of Health, the UN World Health Organization and the input of the industry.

Currently, over 92 establishments; accommodation providers & tour operators have been awarded the Safe & Secure Certification to service & accommodate international tourists for the first 14 days. We continue to audit and award certifications.

Global recognition

Sri Lanka received the Safe Travel Stamp from World Travel & Tourism Council, reflective of the sound protocol implemented by Sri Lanka Tourism. This includes the independent auditing firm KPMG inspecting the ‘Safe and Secure Certification’ that provides global travellers with the comfort and confidence that Sri Lanka has taken all necessary steps to ensure safety.

The audits are conducted free of charge for first-time certification where the costs are being borne by SLTDA. Auditing and certification are stringent as they should be to ensure high health and safety standards, in line with other countries in the region. Considering the nature of the virus as compromises can be dangerous.

Certification includes a QR code that will permit guests to provide feedback on the health & safety protocols followed by their hotel & service provider, which will enable continuous assessment, besides inspection by the PHIs and regional health officers.

Awareness and training

Several training sessions were conducted on Pandemic Preparedness for SMEs, designed and rolled out together with S4IG Australia and Asian Development Bank. COVID-19 guideline training was conducted partnering with Market Development Facility (MDF) of Australia and the Hotels Association of Sri Lanka (THASL). 

To all the stakeholder associations, Sri Lanka Tourism kindly suggests you arrange similar training programmes for your members and we will support by providing trainers who are familiar with the guideline.

Airport opening protocol

A detailed Airport Opening Protocol has been developed in the last several months and presented to the Minister of Health. Another Committee has been appointed to again review the protocol, which we are made to understand will further delay the airport opening.

“This is a global health pandemic and we are guided by the health officials. Diluting the health protocols would compromise the safety of international travellers and citizens when the airport reopens. Unless the Ministry of Health gives us the approval to relax the health and safety protocols, we are unable to do so.

‘Meanwhile, we will continue to support our stakeholders to ensure the safety of all and reach out to support you to thrive in the new normal that we face at this time” Sri Lanka Tourism chairperson Kimarli Fernando shared.

‘Safe & Secure’ certification

This guideline is available on the SLTDA official website and can be accessed through  https://sltda.gov.lk/storage/documents/SLTourism-OperationalGuidelines.pdf.  

The guideline provides direction to all tourism service providers on how to carry out their operations in a responsible manner adhering to the health protocols. While every tourism service provider is expected to familiarize with the overall guideline contents, chapter 4 is specifically dedicated to the accommodation service sector and chapters 3 & 6 provide guidance to travel agents, tour operators and tour crews. Chapter 5 is for other tourist facilities and services including stand-alone restaurants, cafes, theatres, supermarkets, shopping malls etc., while chapter 7 is for attraction sites and activity places.

Any SLTDA registered tourism service provider from accommodations, travel agents, tour operators, tours crews (tour guides and chauffeurs) or other services can apply for ‘Safe & Secure’ certification, if they are ready to be audited by the KPMG. The cost of the first audit as mentioned earlier will be borne by SLTDA and to apply for certification, SLTDA registration with license renewal is a mandatory requirement. 

The application is available online and can be accessed through https://sltda.gov.lk/safe-certification. Based on the applied date, the audit schedules will be prepared by SLTDA and forwarded to KPMG for implementation.

For the accommodation sector, travel agents/tour operators and stand-alone facilities, the assessments will include completing of KPMG’s initial checklist/questionnaire by the relevant service provider, which will be followed by the physical on-site audit at a pre-arranged date.

Assessment of the tour crews including tour guides and chauffeurs are based on an examination conducted by KPMG to check the level of overall knowledge and awareness on the guideline contents with special attention to details in chapters 3 & 6 of the guideline.

(SLTDA)



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European Union mobilises 2.6 million Euro to strengthen civil society in Sri Lanka

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Representatives from govt, policy makers and social acitivists

The European Union (EU)-funded “Together We Rise” initiative, implemented by World Vision and SAFE Foundation in Sri Lanka, is a €2.6 million project designed to strengthen civil society and promote human rights, inclusion and accountable governance. Over three years, the project will support 50 civil society organisations (CSOs) by providing targeted training and resources, while also engaging government institutions, policymakers and 250 social activists to enhance transparency, accountability and civic participation.

The initiative is expected to reach 701,100 people across nine districts, with a focus on underserved and conflict-affected areas. Participating organisations will include women-led, youth-led and those representing persons with disabilities. In addition, more than 350 CSO staff will benefit from tailored capacity-building and technical support to strengthen their effectiveness and long-term sustainability.

To achieve this, the project will begin by conducting a Capacity Development Needs Assessment (CDNA) to better understand the strengths and gaps of selected CSOs. Based on these findings, tailored Capacity Development Plans will be developed for each organisation, ensuring support is relevant, targeted, and impactful. Furthermore, through a capacity-building approach, CSOs will be strengthened in key areas including governance and leadership, financial management and compliance, inclusion, safeguarding, and gender equity, civic engagement and advocacy, digital capacity and innovation, as well as resilience and long-term sustainability.

Dr. Johann Hesse, Head of Cooperation at the European Union in Sri Lanka, noted, “With this EUR 2.6 million programme, the EU is investing in a stronger partnership with civil society for inclusive and sustainable development. Civil society organisations work alongside public institutions, helping to reach communities, mobilise citizens, and support the implementation of activities that are both national and EU priorities”.

In addition, selected CSOs will receive small grants to implement their development plans and respond to community needs, ensuring that learning is translated into action. The project will also create platforms for dialogue and engagement between communities, civil society, and government stakeholders, supporting advocacy efforts and influencing policy change.

Highlighting the importance of addressing structural inequalities, Nirosha Hapuarachchi, Project Manager for Together We Rise at SAFE Foundation, noted, “Youth unemployment (ages 15–29) stands at 34.5% in 2025, according to the Department of Census and Statistics. This highlights a critical gap between the skills possessed by young people and the demands of the labour market. Similarly, women and persons with disabilities continue to face social, economic, and structural challenges that limit their ability to access their rights and opportunities. In response to these challenges, the ‘Together We Rise’ project aims to promote inclusive development by addressing the needs and rights of youth, women, and persons with disabilities, enabling them to achieve sustainable, improved well-being”.

The initiative was introduced through a stakeholder engagement platform that brought together representatives from the EU, government institutions, civil society organisations, and community leaders, highlighting the importance of partnerships in driving sustainable development.

Chandrarathna D. Vithanage, Director General of the National Secretariat for Non-Governmental Organisations, emphasised the role of partnerships, stating, “A country can only truly develop when the government, business sector, and civil society work together. Together We Rise is a timely initiative with clear goals to strengthen the NGO sector, and I look forward to being part of this journey, building knowledge, fostering trust, and empowering village-level communities to take charge of the challenges they face.”

Underscoring the importance of inclusive, community-driven approaches, Glattes Rosairo, Project Manager for Together We Rise at World Vision Lanka, remarked, “Together We Rise is not just a phrase – it is a commitment to building strong, collaborative relationships that empower CSOs. This initiative prioritises listening to communities, amplifying the voices of persons with disabilities, youth, and women, and strengthening grassroots leadership to ensure sustainable and meaningful impact across Sri Lanka.”

Grounded in a rights-based, inclusive, and locally led approach, the project prioritises listening to communities, amplifying marginalised voices, and strengthening grassroots leadership – ensuring sustainable and meaningful impact across Sri Lanka.

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CINEC invites students to build future careers as social scientists

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Professor Prasad Sethunga

Students interested in understanding society, education, communication and human behaviour now have an opportunity to pursue that path through CINEC Campus, which is promoting its Faculty of Humanities and Education as a gateway to becoming tomorrow’s “social scientists.”

As economies and workplaces rapidly change through technology and automation, demand is rising for graduates who can analyse human needs, improve communication, strengthen communities and guide institutions through social change. CINEC says its programmes are designed to develop these skills through a combination of academic learning and practical training.

The institution offers a range of diploma and degree programmes including Early Childhood Education, English, Information Technology, and Sports and Physical Education. While diverse in subject matter, these courses share a common focus on producing graduates equipped to work with people, solve real-world challenges and contribute to national development.

CINEC places particular emphasis on careers linked to teaching, research, language development, communication and community leadership. Graduates may find opportunities as educators, trainers, social researchers, communication specialists, administrators and development professionals in both the public and private sectors.

According to the institution, its programmes are approved by the University Grants Commission and the Ministry of Higher Education. Prospective students should independently verify current recognition and course details before enrolment.

The campus also highlights a supportive learning environment with experienced lecturers and flexible study options for selected programmes, helping students balance education with work or other commitments.

At a time when technical skills alone may not be enough, fields connected to the humanities and social sciences are gaining renewed importance. Employers increasingly value communication ability, leadership, empathy, critical thinking and cultural understanding—qualities often developed through these disciplines.

For school leavers and working adults seeking meaningful careers that influence society and improve lives, CINEC says it is positioning its programmes as a pathway to becoming a new generation of social scientists.

By Sanath Nanayakkare

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Pride in hospitality: Ranil Asanka’s story at ‘City of Dreams’ Sri Lanka

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Ranil Asanka

Ranil Asanka, who hails from Matugama, is a dedicated team leader at Cuisine Restaurant in City of Dreams Sri Lanka.

He speaks with pride and passion about his long journey in the hospitality industry. He spent 15 years at Cinnamon Lakeside and later joined Cinnamon Life from its inception, becoming part of one of Sri Lanka’s most exciting hospitality developments from the very beginning.

“Our restaurant is the biggest in the city,” Ranil says proudly. “At one time, more than 600 guests can dine here.”

Cuisine Restaurant is famous for its impressive buffet experience, offering breakfast, lunch, and dinner buffets every day, along with à la carte options. However, Ranil explains that buffet dining remains their main focus.

“What makes us special is the largest variety of buffet dishes,” he says. “We serve Indian, Western, Chinese, Sri Lankan, and Japanese cuisine.”

Among all the options, Ranil notes that guests especially love Indian and Sri Lankan food.

“Mostly Indian and Sri Lankan guests come here, and they enjoy those cuisines the most,” he explains. “Sri Lankan food is a little spicy, and some Indian dishes are spicy too.”

Ranil’s career path is also a story of growth and smart decisions. He first pursued his highest studies in the science field, but later chose to switch to AAT and CIMA qualifications to build better prospects in the hospitality sector.

This move helped him combine academic knowledge with practical business and management skills.

Ranil feels honored to be part of such a prestigious hotel.

“This is the heart of the Cinnamon Hotels,” he says. “It is the biggest one, and I am proud to work here.”

The restaurant remains busy every day, welcoming a constant flow of guests from many countries, especially India, Sri Lanka, and China.

When asked what advice he would give to young people hoping to join the hotel industry, Ranil shares a simple but powerful message:

“When you work in any hotel, work with your heart. Always gain knowledge. That is how you come to the next level.”

From Matugama to one of Sri Lanka’s premier hospitality destinations, Ranil Asanka’s story reflects dedication, adaptability, and pride in serving others—qualities that make hospitality truly special at City of Dreams Sri Lanka.

By Ifham Nizam

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