Business
Sampath Bank sweeps victory at Technnovation Awards
Sampath Bank was judged ‘Most Innovative Bank’ at the LankaPay Technnovation Awards 2022, a gala event held recently at the Shangri-La Hotel, Colombo. Winners were picked by a distinguished panel of judges with long experience in banking and financial services.
The awards were based on customer-centric criteria–on how quickly and completely the bank’s customers embraced new transactional technology. In effect, the bank’s own customers won the award for Sampath Bank.
The bank can also thank its customers for a Silver Award, the ‘Overall Award for Excellence in Inter-bank Digital Payments (Banking Institutions),’ plus two more coveted Gold Awards for ‘Bank of the Year for Excellence in Customer Convenience (Category A),’ and for ‘Best Acquirer on LankaPay Online Payment Platform’. Sampath Bank also won the Merit award for ‘Bank of the Year for Financial Inclusivity (Category A).’
“This validates our customer-centric approach. The fact that Sampath has won Gold in the ‘Bank of the Year for Excellence in Customer Convenience – Category A’, proves that Sampath Bank is not only identifying and introducing the right innovative technology for customer convenience; but the larger point is that our customers are actually embracing these new ways of transacting banking business, like Touchless Cash Withdrawals. The judges took note of the very high rates of customer engagement with these innovations,” said Tharaka Ranwala – Senior Deputy General Manager – Group Marketing, Deposit Mobilization and Digitalization, Sampath Bank PLC. “We focused on convenience and ease of use, putting a wide array of transactional options at our customers’ fingertips. And we are extremely glad to see them using technology very freely.”
“The user experience is the critical factor. Introducing new technology is an interactive process. You need to see how customers interact with it and then tweak it over time to smooth out the rough edges, so to speak,” said Ajith Salgado – Group Chief Information Officer, Sampath Bank PLC. “Over the last three decades, Sampath Bank has placed its prime focus on enhancing customer experience through IT solutions and has been the trend-setter for IT innovations in the Sri Lankan banking industry. Winning multiple awards at the LankaPay Technnovation Awards 2022 is a great inspiration for the bank to continue the efforts of developing unique and creative solutions in a competitive environment where IT and banking is becoming inseparable.”
The LankaPay Technnovation Awards were inaugurated four years ago to recognize and celebrate those members of the financial sector who have done the most to promote the national transition to digital payments. Aiming to drive financial inclusivity in the country–a key objective of the Central Bank of Sri Lanka–the Technnovation Awards are meant to encourage widespread adoption of the national payment network. The awards criteria for 2022 included interbank transactions during the period from April 1, 2020 to March 31, 2021, and encompassed twelve award categories.
This year’s theme was, appropriately enough, ‘Honouring the Digital Superheroes,’ to recognize the contributions made by banks, non-banking financial institution (NBFIs), and FinTech companies toward delivering payment technology innovations despite the constraints of a global pandemic.
Despite the contemporary obstacles faced by the banking sector in Sri Lanka, Sampath Bank has successfully maintained all its capital ratios well above regulatory requirements throughout 2021. With a total asset value of Rs. 1.2 trillion, this reflects strongly as an indication of the Bank’s stability. Meanwhile, its deposit book stood at Rs 978 Bn at the end of 2021, and continues to enjoy a year on year growth rate of 10.3%. All the while, Sampath Bank has implemented all government-led moratorium schemes for eligible customer segments affected by the pandemic. The Bank’s digitalisation strategy has also continued to prove its worth during these trying times by securing a more accessible and safer banking experience for customers.
Sampath Bank is a 100% locally-owned bank that has deeply rooted itself in the hearts of the people of Sri Lanka. Established in 1987, the bank has become a state-of-the-art financial institution with numerous innovations to its credit. It continues to be a market leader today thanks to its customer-focused approach to banking. Sampath Bank has introduced many firsts to the Sri Lankan banking sector. These include the introduction of automated teller machines (ATMs) to Sr Lanka, extended banking hours for the convenience of customers, slip-less banking and touchless ATM withdrawals. The bank continues to steadily transform itself into a technology-driven financial services provider whilst keeping true to its traditions, values and ideals.
Business
European Union mobilises 2.6 million Euro to strengthen civil society in Sri Lanka
The European Union (EU)-funded “Together We Rise” initiative, implemented by World Vision and SAFE Foundation in Sri Lanka, is a €2.6 million project designed to strengthen civil society and promote human rights, inclusion and accountable governance. Over three years, the project will support 50 civil society organisations (CSOs) by providing targeted training and resources, while also engaging government institutions, policymakers and 250 social activists to enhance transparency, accountability and civic participation.
The initiative is expected to reach 701,100 people across nine districts, with a focus on underserved and conflict-affected areas. Participating organisations will include women-led, youth-led and those representing persons with disabilities. In addition, more than 350 CSO staff will benefit from tailored capacity-building and technical support to strengthen their effectiveness and long-term sustainability.
To achieve this, the project will begin by conducting a Capacity Development Needs Assessment (CDNA) to better understand the strengths and gaps of selected CSOs. Based on these findings, tailored Capacity Development Plans will be developed for each organisation, ensuring support is relevant, targeted, and impactful. Furthermore, through a capacity-building approach, CSOs will be strengthened in key areas including governance and leadership, financial management and compliance, inclusion, safeguarding, and gender equity, civic engagement and advocacy, digital capacity and innovation, as well as resilience and long-term sustainability.
Dr. Johann Hesse, Head of Cooperation at the European Union in Sri Lanka, noted, “With this EUR 2.6 million programme, the EU is investing in a stronger partnership with civil society for inclusive and sustainable development. Civil society organisations work alongside public institutions, helping to reach communities, mobilise citizens, and support the implementation of activities that are both national and EU priorities”.
In addition, selected CSOs will receive small grants to implement their development plans and respond to community needs, ensuring that learning is translated into action. The project will also create platforms for dialogue and engagement between communities, civil society, and government stakeholders, supporting advocacy efforts and influencing policy change.
Highlighting the importance of addressing structural inequalities, Nirosha Hapuarachchi, Project Manager for Together We Rise at SAFE Foundation, noted, “Youth unemployment (ages 15–29) stands at 34.5% in 2025, according to the Department of Census and Statistics. This highlights a critical gap between the skills possessed by young people and the demands of the labour market. Similarly, women and persons with disabilities continue to face social, economic, and structural challenges that limit their ability to access their rights and opportunities. In response to these challenges, the ‘Together We Rise’ project aims to promote inclusive development by addressing the needs and rights of youth, women, and persons with disabilities, enabling them to achieve sustainable, improved well-being”.
The initiative was introduced through a stakeholder engagement platform that brought together representatives from the EU, government institutions, civil society organisations, and community leaders, highlighting the importance of partnerships in driving sustainable development.
Chandrarathna D. Vithanage, Director General of the National Secretariat for Non-Governmental Organisations, emphasised the role of partnerships, stating, “A country can only truly develop when the government, business sector, and civil society work together. Together We Rise is a timely initiative with clear goals to strengthen the NGO sector, and I look forward to being part of this journey, building knowledge, fostering trust, and empowering village-level communities to take charge of the challenges they face.”
Underscoring the importance of inclusive, community-driven approaches, Glattes Rosairo, Project Manager for Together We Rise at World Vision Lanka, remarked, “Together We Rise is not just a phrase – it is a commitment to building strong, collaborative relationships that empower CSOs. This initiative prioritises listening to communities, amplifying the voices of persons with disabilities, youth, and women, and strengthening grassroots leadership to ensure sustainable and meaningful impact across Sri Lanka.”
Grounded in a rights-based, inclusive, and locally led approach, the project prioritises listening to communities, amplifying marginalised voices, and strengthening grassroots leadership – ensuring sustainable and meaningful impact across Sri Lanka.
Business
CINEC invites students to build future careers as social scientists
Students interested in understanding society, education, communication and human behaviour now have an opportunity to pursue that path through CINEC Campus, which is promoting its Faculty of Humanities and Education as a gateway to becoming tomorrow’s “social scientists.”
As economies and workplaces rapidly change through technology and automation, demand is rising for graduates who can analyse human needs, improve communication, strengthen communities and guide institutions through social change. CINEC says its programmes are designed to develop these skills through a combination of academic learning and practical training.
The institution offers a range of diploma and degree programmes including Early Childhood Education, English, Information Technology, and Sports and Physical Education. While diverse in subject matter, these courses share a common focus on producing graduates equipped to work with people, solve real-world challenges and contribute to national development.
CINEC places particular emphasis on careers linked to teaching, research, language development, communication and community leadership. Graduates may find opportunities as educators, trainers, social researchers, communication specialists, administrators and development professionals in both the public and private sectors.
According to the institution, its programmes are approved by the University Grants Commission and the Ministry of Higher Education. Prospective students should independently verify current recognition and course details before enrolment.
The campus also highlights a supportive learning environment with experienced lecturers and flexible study options for selected programmes, helping students balance education with work or other commitments.
At a time when technical skills alone may not be enough, fields connected to the humanities and social sciences are gaining renewed importance. Employers increasingly value communication ability, leadership, empathy, critical thinking and cultural understanding—qualities often developed through these disciplines.
For school leavers and working adults seeking meaningful careers that influence society and improve lives, CINEC says it is positioning its programmes as a pathway to becoming a new generation of social scientists.
By Sanath Nanayakkare
Business
Pride in hospitality: Ranil Asanka’s story at ‘City of Dreams’ Sri Lanka
Ranil Asanka, who hails from Matugama, is a dedicated team leader at Cuisine Restaurant in City of Dreams Sri Lanka.
He speaks with pride and passion about his long journey in the hospitality industry. He spent 15 years at Cinnamon Lakeside and later joined Cinnamon Life from its inception, becoming part of one of Sri Lanka’s most exciting hospitality developments from the very beginning.
“Our restaurant is the biggest in the city,” Ranil says proudly. “At one time, more than 600 guests can dine here.”
Cuisine Restaurant is famous for its impressive buffet experience, offering breakfast, lunch, and dinner buffets every day, along with à la carte options. However, Ranil explains that buffet dining remains their main focus.
“What makes us special is the largest variety of buffet dishes,” he says. “We serve Indian, Western, Chinese, Sri Lankan, and Japanese cuisine.”
Among all the options, Ranil notes that guests especially love Indian and Sri Lankan food.
“Mostly Indian and Sri Lankan guests come here, and they enjoy those cuisines the most,” he explains. “Sri Lankan food is a little spicy, and some Indian dishes are spicy too.”
Ranil’s career path is also a story of growth and smart decisions. He first pursued his highest studies in the science field, but later chose to switch to AAT and CIMA qualifications to build better prospects in the hospitality sector.
This move helped him combine academic knowledge with practical business and management skills.
Ranil feels honored to be part of such a prestigious hotel.
“This is the heart of the Cinnamon Hotels,” he says. “It is the biggest one, and I am proud to work here.”
The restaurant remains busy every day, welcoming a constant flow of guests from many countries, especially India, Sri Lanka, and China.
When asked what advice he would give to young people hoping to join the hotel industry, Ranil shares a simple but powerful message:
“When you work in any hotel, work with your heart. Always gain knowledge. That is how you come to the next level.”
From Matugama to one of Sri Lanka’s premier hospitality destinations, Ranil Asanka’s story reflects dedication, adaptability, and pride in serving others—qualities that make hospitality truly special at City of Dreams Sri Lanka.
By Ifham Nizam
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