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PARTY FUN @ SWANEE! – Part 39

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CONFESSIONS OF A GLOBAL GYPSY

By Dr. Chandana (Chandi) Jayawardena DPhil

President – Chandi J. Associates Inc. Consulting, Canada

Founder & Administrator – Global Hospitality Forum

chandij@sympatico.ca

Fun Begins…

During my first week as the Manager of Hotel Swanee in early 1979, I had a series of one-on-one meetings. These were with the departmental managers, senior supervisors, union leaders, West German and British tour leaders, most of the repeat and long stay guests. To get a better understanding of the hotel culture, I had these meetings in their own areas, departments and bedroom patios rather than in the formal atmosphere of my office. Within a week I had a good 360 degree understanding of the concerns and satisfaction levels of these key players.

I quickly learnt that to ensure customer satisfaction all we needed to do was to simply ask the customers and then do something about it. People were generally happy to make suggestions, and I wanted them to be a part of the solution, as well. We ended up with a series of focus group discussions which led to planning different and new forms of employee initiatives, special events for guests and hotel beautification initiatives. As I commenced being the manager of the hotel in the middle of a busy tourist season, we implemented popular good ideas, without any delay. Creativity becomes innovation when implemented by a team for mutual benefit.

I then held my first all employee meeting with nearly 100 persons. I presented concepts of new initiatives and invited managers and supervisors leading those initiatives to provide details. With that we created a participative style of operation and management at Hotel Swanee with input from relevant teams of employees. They were particularly pleased that the hostile village problems had been sorted out with diplomacy as the top priority. With a sigh of relief, there was a general consensus that the time for progress and fun had arrived.

Based on the involvement of guests in making good suggestions and in organizing new events, we commenced a competition selecting “The Hotel Swanee Guest/s of the Week”. The prize for the weekly winners was a special Lobster dish cooked and a Baked Alaska flambéed and served by the Hotel Manager. In addition, we displayed a poster at the entrance with an enlarged photograph and the name/s of the winner/s for each week. This became extremely popular. Most of these guests wanted me to sign the poster before they took it with them when returning to Europe.

Some of these guests sent me thank you notes and postcards with proudly including their title/s after their name/s (i.e., “Hotel Swanee Best Guests of the Week – 1st March, 1979”). When some of these Best Guests returned to Swanee as repeat visitors, we garlanded them on arrival and made a big fuss. They simply loved the attention.

Two such guests were female primary school teachers from the UK who regularly visited Sri Lanka and stayed at Hotel Swanee. A few years later, in 1981 when I was doing some promotional work for Walkers Tours in Hong Kong, I heard someone screaming at me from a higher floor of a large mall, “Hey Chandi, look who’s here – Hotel Swanee Best Guests from April, 1979!” They ran down to meet and hug me. After that, they insisted that they host me to dinner at their hotel in Kowloon. In the following years when my wife and I lived in the UK on two different periods in mid 1980s and early 1990s, they regularly met us at our home in London to sample my Sri Lankan cooking. Some of these friendships with former guests of Hotel Swanee lasted for decades.

Management by Walking Around

Gradually the management, supervisory, employee teams of Hotel Swanee, tour leaders and long stay guests worked like one big family. The focus was on customer satisfaction while having a lot of fun. I hardly spent any time in my office. While overseeing a small hotel with just 52 rooms, it was important for the managers to be versatile. I wanted them to get fully involved in the operations, be good listeners and work alongside the employee teams. Nothing was more motivating to employees than to have a senior team who managed by walking and working with them, instead of spending most of their time isolated.

Not all of the Hotel Swanee departmental managers were aligned with that philosophy. As a result, there were a few resignations. I quickly filled those vacancies with compatible managers who had worked with me in other hotels as well as from other sister hotels of John Keells Group. Quickly I surrounded myself with a perfect team, who loved to work and play.

The management team had all their meals together at the restaurant towards the end of each guest meal service. We dressed differently to match the main activities of the time of day. In the mornings we worked hard in safari uniforms, rather than wearing a shirt and tie. On Oriental buffet nights we dressed in national dress. As we managed without an executive chef, on some days, I worked in the kitchen wearing a chef uniform. Some evenings, I dressed in a bow tie and shirt to serve in the restaurant. When we introduced new events such as pool and beach parties, we dressed appropriately in swimsuits or sarongs and tee shirts looking like fishermen. Guests and employees too dressed differently to suit different events.

Pool Parties

We had a blast at our first pool party. We incorporated many ideas from the guests, tour leaders and employees, who decorated the pool area colourfully. Using a suggestion from the hotel storekeeper, Dayananda De Silva, we included a tight rope walking over the swimming pool competition to the program. The ropes were tied to two coconut trees from either side of the pool. We then arranged a couple of toddy tappers from the village to train the guests who were keen to take part in this “fun” competition. The toddy tappers were experts in tight rope walking from one coconut tree to another at great heights in order to do their job efficiently.

The next morning after the first pool party, some guests did not allow the gardeners to remove these tight ropes. “Chandi, we would like to practice for a week to get ready for the next week’s pool party” they said. We happily allowed that. They even checked their timing during practice sessions with a stopwatch borrowed from the hotel. We displayed the all-time record for this “Crossing the pool without getting wet” competition by the pool bar.

Other popular pool party activities were Tug-o-war over the pool (where the losing team ended up in the water), public undressing to make the longest line of clothes on the pool deck (where some female guests were exceedingly adventurous!), holding your breath underwater competition, swimsuit dance completion, fire limbo competition and the hotel team vs. guest team water polo game. Some of the guests who suggested these competitions also organized the events with help from other guests who were their friends. The hotel provided the equipment and support. A bi-lingual tour leader was happy to be the Master of Ceremonies.

In planning the first pool party, we wondered what would be a good ice breaker to commence this after dinner party. The key for a successful pool party was how quickly most of the guests could be motivated to jump into the water. The organizing committee plotted a clever concept to choreograph the party opening ice breaker.

Everything was ready for a great party. The guests were seated around the pool, multi-coloured lights on, the band performing, cocktails and drinks being served. But no one in the swimming pool yet. The committee asked me to continue grilling food behind the barbecue buffet in another area of the hotel, to server the late comer guests. I was in my chef uniform, but knowing the plot, wore some easy to remove shoes. “See, we have done all these beautiful arrangements, but Chandi is not here because he is still working. Shall we grab and carry him to the pool and throw him in?” A tour leader had asked the guests seated around the pool. “Yes, let’s punish the hotel manager!” some guests had joined the mischief.

Near the barbecue grill I heard some noise behind the trees. The moment I tried to run and escape, a bunch of strong German men tackled and took me a prisoner. While they were ceremoniously carrying me and making loud noises, I tried to free myself without luck. Then they threw me into the pool in the midst of loud cheers from the other guests. The committee’s choreographed plan worked like clockwork. The whole group was pushed into the pool within seconds by a group of employees who were ready for their secret mission!

“See what you did! You threw me into the water and now all of you were also pushed in fully clothed!” I told more than a dozen guests who were in the water with me. “Now, why don’t you push your friends into the water?” I motivated them. Within a minute, most of the other guests were thrown into the water and our first pool party commenced with a lot of screaming and laughter! The party continued until the early hours of the morning and it was an outstanding success. It became one of the most popular events of our weekly guest activities calendar.

Beach Parties

Encouraged with the success of the weekly pool parties, our team looked at the possibility of organizing another weekly event in addition to various buffet dinner events such as the Barbecue night, Oriental night and Seafood night. “How about a weekly beach party?” I challenged the team. After a short silence, I was told that due to an on-going beach boy menace, none of the dozen hotels in the area had ever tried to have special events on the beach. “That’s good, Swanee can be the first and the best!” I tried to inspire the team. “Sir, another good reason is that the beach is a pubic area and does not belong to the hotel” the newly recruited Maintenance Supervisor, Mr. Kumbalathara cautioned me. He was a well-connected community leader from the area and was loyal to me for hiring him in spite of various people advising me not to do so. He was correct about the beach situation.

Next morning while walking on the beach, I met Solomon, the tough local businessman who treated the hotel area as his territory. After I bestowed him with the title of “hotel-authorized tourist driver” a week ago, he had become my loyal supporter and a protector of Hotel Swanee. “Solomon Mudalali, I would like to organize a large beach party as a weekly event, but my team advised me that it is not a good idea as the beach boys will trouble us” I told him. “Sir, I will look after everything on the beach for you. What is the area you need for your party and when do you want to have the first weekly beach party?” he asked assertively.

After I told Solomon that I would like to use the entire beach in front of Hotel Swanee every Wednesday evening, he acted immediately by rounding up all the beach boys available on the beach at that hour. Then he addressed them in a commanding voice and with directive words. “I now look after Mr. Chandana Jayawardena and Hotel Swanee. As the only hotel authorized tourist chauffeur, I am committed to protecting this hotel. From next week, the hotel will use this part of the beach for a beach party every Wednesday evening. I do not want any of you around during these weekly parties! Understood?” “Yes, Solomon Mudalali Maththaya (Sir), fully understood” all the beach boys agreed in unison. Those who were dressed in folded sarongs, unfolded the sarong up to their ankles as a mark of respect to their fearless leader.

Within a week, the Hotel Swanee team organized the first beach party of Beruwala Moragalle beach. We created a rustic atmosphere similar to a fishing village. The menu was simple – a seafood broth, grilled fish, bread rolls and an arrack cocktail served in half coconut shells. We provided lotus leaves instead of plates and newspaper sheets cut into eight as napkins. We arranged a full circle of fire torches right round the beach in front of the hotel and lit a huge bonfire in the middle. We used some fishing boat oil lanterns to provide additional light. We requested the guests to sit on the beach and provided no furniture. They simply loved that rustic ambiance.

At the start of the party, we arranged for some catamarans rented from the local fishermen to arrive on the beach from the sea. As done in a fishing village, we pulled the catamarans and the nets full of fresh fish ashore. The calypso band played a traditional Sri Lankan fisherman song – “Hoolly helley hillayia…” Instead of villagers we arranged for the keen tourists to do this work, alongside employees.

Then we arranged for a few of the female guests to collect the fish into cane baskets and bring them to the grills where I worked with a few cooks dressed like fishermen. Some guests even bought local dresses from the hotel shop, as they were keen to look like real village women. Husbands and boyfriends took many memorable photographs. When the fish were cooked, we asked the guests to line up with their lotus leaves. Solomon was around to ensure good security and none of the beach boys appeared that evening. They all feared and respected Solomon.

During the first beach party, I realized that this event had the potential of becoming a larger and highly profitable weekly event. A large number of guests from the neighbouring larger hotels were begging us to allow them to participate, but we did not have enough fish for them. Next week, we trebled the catering arrangement. We also used two hotel elephants to promote the event. We made two very large batik banners in English and German with the wording: “BEACH PARTY TONIGHT AT HOTEL SWANEE” and dressed the elephants with the banners. We arranged the mahouts to walk the elephants from the Galle Road to the hotel and then up and down the entire Moragalle beach, passing a dozen of neighbouring hotels.

In addition to the two mahouts, accompanying the elephants, I sent our newly recruited Front Office Manager, Tyron Quin dressed like a local fisherman with flyers about the event. Tyron was a receptionist who worked with me at Coral Gardens Hotel. Having seen his potential then, I offered him his first management position, at Hotel Swanee. He was a fun-loving person and blossomed to an excellent Front Office Manager. Tyron, a Sri Lankan Burgher looked just like a European tourist. When he was dressed like a local fisherman, he received a lot of attention and interest from hundreds of tourists from other hotels sunbathing on the beach. The tourists thought that Tyron was one of them in a funny local outfit. Tyron did an excellent job promoting the event and in addition to 104 guests at Hotel Swanee, we attracted over 400 guests from neighbouring hotels for our second beach party.



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Cricket and the National Interest

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The appointment of former minister Eran Wickremaratne to chair the Sri Lanka Cricket Transformation Committee is significant for more than the future of cricket. It signals a possible shift in the culture of governance even as it offers Sri Lankan cricket a fighting possibility to get out of the doldrums of failure. There have been glorious patches for the national cricket team since the epochal 1996 World Cup triumph. But these patches of brightness have been few and far between and virtually non-existent over the past decade. At the centre of this disaster has been the failures of governance within Sri Lanka Cricket which are not unlike the larger failures of governance within the country itself. The appointment of a new reform oriented committee therefore carries significance beyond cricket. It reflects the wider challenge facing the country which is to restore trust in public institutions for better management.

The appointment of Eran Wickremaratne brings a professional administrator with a proven track record into the cricket arena. He has several strengths that many of his immediate predecessors lacked. Before the ascent of the present government leadership to positions of power, Eran Wickremaratne was among the handful of government ministers who did not have allegations of corruption attached to their names. His reputation for financial professionalism and integrity has remained intact over many years in public life. With him in the Cricket Transformation Committee are also respected former cricketers Kumar Sangakkara, Roshan Mahanama and Sidath Wettimuny together with professionals from legal and business backgrounds. They have been tasked with introducing structural reforms and improving transparency and accountability within cricket administration.

A second reason for this appointment to be significant is that this is possibly the first occasion on which the NPP government has reached out to someone associated with the opposition to obtain assistance in an area of national importance. The commitment to bipartisanship has been a constant demand from politically non-partisan civic groups and political analysts. They have voiced the opinion that the government needs to be more inclusive in its choice of appointments to decision making authorities. The NPP government’s practice so far has largely been to limit appointments to those within the ruling party or those considered loyalists even at the cost of proven expertise. The government’s decision in this case therefore marks a potentially important departure.

National Interest

There are areas of public life where national interest should transcend party divisions and cricket, beloved of the people, is one of them. Sri Lanka cannot afford to continue treating every institution as an arena for political competition when institutions themselves are in crisis and public confidence has become fragile. It is therefore unfortunate that when the government has moved positively in the direction of drawing on expertise from outside its own ranks there should be a negative response from sections of the opposition. This is indicative of the absence of a culture of bipartisanship even on issues that concern the national interest. The SJB, of which the newly appointed cricket committee chairman was a member objected on the grounds that politicians should not hold positions in sports administration and asked him to resign from the party. There is a need to recognise the distinction between partisan political control and the temporary use of experienced administrators to carry out reform and institutional restructuring. In other countries those in politics often join academia and civil society on a temporary basis and vice versa.

More disturbing has been the insidious campaign carried out against the new cricket committee and its chairman on the grounds of religious affiliation. This is an unacceptable denial of the reality that Sri Lanka is a plural, multi ethnic and multi religious society. The interim committee reflects this diversity to a reasonable extent. The country’s long history of ethnic conflict should have taught all political actors the dangers of mobilising communal prejudice for short term political gain. Sri Lanka paid a very heavy price for decades of mistrust and division. It would be tragic if even cricket administration became another arena for communal suspicion and hostility. The present government represents an important departure from the sectarian rhetoric that was employed by previous governments. They have repeatedly pledged to protect the equal rights of all citizens and not permit discrimination or extremism in any form.

The recent international peace march in Sri Lanka led by the Venerable Bhikkhu Thich Paññākāra from Vietnam with its message of loving kindness and mindfulness to all resonated strongly with the masses of people as seen by the crowds who thronged the roadsides to obtain blessings and show respect. This message stands in contrast to the sectarian resentment manifested by those who seek to use the cricket appointments as a weapon to attack the government at the present time. The challenges before the Sri Lanka Cricket Transformation Committee parallel the larger challenges before the government in developing the national economy and respecting ethnic and religious diversity. Plugging the leaks and restoring systems will take time and effort. It cannot be done overnight and it cannot succeed without public patience and support.

New Recognition

There is also a need for realism. The appointment of Eran Wickremaratne and the new committee does not guarantee success. Reforming deeply flawed institutions is always difficult. Besides, Sri Lanka is a small country with a relatively small population compared to many other cricket playing nations. It is also a country still recovering from the economic breakdown of 2022 which pushed the majority of people into hardship and severely weakened public institutions. The country continues to face unprecedented challenges including the damage caused by Cyclone Ditwah and the wider global economic uncertainties linked to conflict in the Middle East. Under these difficult circumstances Sri Lanka has fewer resources than many larger countries to devote to both cricket and economic development.

When resources are scarce they cannot be wasted through corruption or incompetence. Drawing upon the strengths of all those who are competent for the tasks at hand regardless of party affiliation or ethnic or religious identity is necessary if improvement is to come sooner rather than later. The burden of rebuilding the country cannot rest only on the government. The crisis facing the country is too deep for any single party or government to solve alone. National recovery requires capable individuals from across society and from different sectors such as business and civil society to work together in areas where the national interest transcends party politics. There is also a responsibility on opposition political parties to support initiatives that are politically neutral and genuinely in the national interest. Not every issue needs to become a partisan battle.

Sri Lanka cricket occupies a special place in the national consciousness. At its best it once united the country and gave Sri Lankans a sense of pride and international recognition. Restoring integrity and professionalism to cricket administration can therefore become part of the larger task of national renewal. The appointment of Eran Wickremaratne and the new committee, while it does not guarantee success, is a sign that the political leadership and people of the country may be beginning to mature in their approach to governance. In recognising the need for competence, integrity and bipartisan cooperation and extending it beyond cricket into other areas of national life, Sri Lanka may find the way towards more stable and successful governance..

by Jehan Perera

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From Dhaka to Sri Lanka, three wheels that drive our economies

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Court vacation this year came with an unexpected lesson, not from a courtroom but from the streets of Dhaka — a city that moves, quite literally, on three wheels.

Above the traffic, a modern metro line glides past concrete pillars and crowded rooftops. It is efficient, clean and frequently cited as a symbol of progress in Bangladesh. For a visitor from Sri Lanka, it inevitably brings to mind our own abandoned light rail plans — a project debated, politicised and ultimately set aside.

But Dhaka’s real story is not in the air. It is on the ground.

Beneath the elevated tracks, the streets belong to three-wheelers. Known locally as CNGs, they cluster at junctions, line the edges of markets and pour into narrow roads that larger vehicles avoid. Even with a functioning rail system, these three-wheelers remain the city’s most dependable form of everyday transport.

Within hours of arriving, their importance becomes obvious. The train may take you across the city, but the journey does not end there. The last mile — often the most complicated part — belongs entirely to the three-wheeler. It is the vehicle that gets you home, to a meeting or simply through streets that no bus route properly serves.

There is a rhythm to using them. A destination is mentioned, a price is suggested and a brief negotiation follows. Then the ride begins, edging into traffic that feels permanently compressed. Drivers move with instinct, adjusting routes and squeezing through gaps with a confidence built over years.

It is not polished. But it works.

And that is where the comparison with Sri Lanka becomes less about what we lack and more about what we already have.

Back home, the three-wheeler has long been part of daily life — so familiar that it is often discussed only in terms of its problems. There are frequent complaints about fares, refusals or the absence of meters. More recently, the industry itself has become entangled in politics — from fuel subsidies to regulatory debates, from election-time promises to periodic crackdowns.

In that process, the conversation has shifted. The three-wheeler is often treated as a problem to be managed, rather than a service to be strengthened.

Yet, seen through the experience of Dhaka, Sri Lanka’s system begins to look far more settled — and, in many ways, ahead.

There is a growing structure in place. Meters, while not perfect, are widely recognised. Ride-hailing apps have added transparency and reduced uncertainty for passengers. There are clearer expectations on both sides — driver and commuter alike. Even small details, such as designated parking areas in parts of Colombo or the increasing standard of vehicles, point to an industry slowly moving towards professionalism.

Just as importantly, there is a human element that remains intact.

In Sri Lanka, a three-wheeler ride is rarely just a transaction. Drivers talk. They offer directions, comment on the day’s news, or share local knowledge. The ride becomes part of the social fabric, not just a means of getting from one point to another.

In Dhaka, the scale of the city leaves less room for that. The interaction is quicker, more direct, shaped by urgency. The service is essential, but it is under constant pressure.

What stands out, across both countries, is that the three-wheeler is not a temporary or outdated mode of transport. It is a necessity in dense, fast-growing Asian cities — one that fills gaps no rail or bus system can fully address.

Large infrastructure projects, like light rail, are important. They bring efficiency and long-term capacity. But they cannot replace the flexibility of a three-wheeler. They cannot reach into narrow streets, respond instantly to demand or provide that crucial last-mile connection.

That is why, even in a city that has invested heavily in modern rail, Dhaka still runs on three wheels.

For Sri Lanka, the lesson is not simply about what could have been built, but about what should be better managed and valued.

The three-wheeler industry does not need to be politicised at every turn. It needs steady regulation — clear fare systems, proper licensing, safety standards — alongside encouragement and recognition. It needs to be seen as part of the solution to urban transport, not as a side issue.

Because for thousands of drivers, it is a livelihood. And for millions of passengers, it is the most immediate and reliable form of mobility.

The tuk-tuk may not feature in grand policy speeches or infrastructure blueprints. It does not run on elevated tracks or attract international attention. But on the ground, where daily life unfolds, it continues to do what larger systems often struggle to do — show up, adapt and keep moving.

And after watching Dhaka’s streets — crowded, relentless, yet functioning — that small, three-wheeled vehicle feels less like something to argue over and more like something to get right.

(The writer is an Attorney-at-Law with over a decade of experience specialising in civil law, a former Board Member of the Office of Missing Persons and a former Legal Director of the Central Cultural Fund. He holds an LLM in International Business Law)

 

by Sampath Perera recently in Dhaka, Bangladesh 

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Dubai scene … opening up

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Seven Notes: Operating in Dubai

According to reports coming my way, the entertainment scene, in Dubai, is very much opening up, and buzzing again!

After a quieter few months, May is packed with entertainment and the whole scene, they say, is shifting back into full swing.

The Seven Notes band, made up of Sri Lankans, based in Dubai, are back in the spotlight, after a short hiatus, due to the ongoing Middle East problems.

On 18th April they did Legends Night at Mercure Hotel Dubai Barsha Heights; on Thursday, 9th May, they will be at the Sports Bar of the Mercure Hotel for 70s/80s Retro Night; on 6th June, they will be at Al Jadaf Dubai to provide the music for Sandun Perera live in concert … and with more dates to follow.

These events are expected to showcase the band’s evolving sound, tighter stage coordination, and stronger audience engagement.

With each performance, the band aims to refine its identity and build a loyal following within Dubai’s vibrant nightlife and event scene.

Pasindu Umayanga: The group’s new vocalist

What makes Seven Notes standout is their versatility which has made the band a dynamic and promising act.

With a growing performance calendar, new talent integration, and international ambitions, the band is definitely entering a defining phase of its journey.

Dubai’s music industry, I’m told, thrives on diversity, energy, and audience connection, with live bands playing a crucial role in elevating events—from corporate shows to private concerts. Against this backdrop, Seven Notes is positioning itself not just as another band, but as a performance-driven musical unit focused on consistency and growth.

Adding fresh momentum to the group is Pasindu Umayanga who joins Seven Notes as their new vocalist. This move signals a strategic upgrade—not just filling a role, but strengthening the band’s front-line presence.

Looking beyond local stages, Seven Notes is preparing for an international tour, to Korea, in July.

Bassist Niluk Uswaththa: Spokesperson for Seven Notes

According to bassist Niluk Uswaththa, taking a band abroad means: Your sound must hold up against unfamiliar audiences, your performance must translate beyond language, and your discipline must be at a professional level.

“If executed well, this tour could redefine Seven Notes from a local band into an emerging international act,” added Niluk.

He went on to say that Dubai is not an easy market. It’s saturated with highly experienced, multi-genre bands that can adapt instantly to any crowd.

“To stand out consistently you need to have tight rehearsal discipline, unique sound identity (not just covers), strong stage chemistry, audience retention – not just applause.”

No doubt, Seven Notes is entering a critical growth phase—new member, multiple shows, and an international tour on the horizon. The opportunity is real, but so is the pressure.

However, there is talk that Seven Notes will soon be a recognised name in the regional music scene.

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