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No one left behind: Airtel-NIMH Mental Health Helpline expands to 24/7 service

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Building on the urgent national efforts to enhance access to professional mental healthcare services for all Sri Lankans, Airtel Lanka in partnership with the National Institute of Mental Health (NIMH) announced the expansion of its Whatsapp service into a 24/7 operation.

The expanded service is designed to ensure that anyone facing challenges with their mental health can reliably reach out for help free-of-charge, and be assured of a compassionate and helpful response, day or night.

Prior to this, the NIMH was reachable 24/7 only through the 1926 helpline, and the operating hours of both SMS and Whatsapp lines had been restricted between 8am – 4pm.

“At a time when record numbers of Sri Lankans are facing extreme uncertainty, and unprecedented levels of stress and anxiety, we believe that mobile technology can be better utilized to make sure that every Sri Lankan and especially youth have access to the support they need to more effectively manage their mental health. In this manner, we can ensure that no Sri Lankan is left behind,” Airtel Sri Lanka CEO/MD, Ashish Chandra stated.

He added that moving forward, Airtel would also be working to amplify awareness about the importance of mental health and available services for those facing challenges to young Sri Lankans across the country. In an effort to do so, Airtel sponsored art and trilingual essay competitions conducted by the NIMH. Leveraging existing communications channels and partnerships with educational institutions, these sessions were catered to students of all grades across schools island-wide, in honour of World Mental Health Day 2022 in October.

“Between the lockdowns, and economic hardships, we are seeing an increase in the number of Sri Lankans reaching out for help with a range of mental health issues through the 1926 service. Especially for our younger users, they are often much freer to talk to us through the Whatsapp service in the evenings. We are grateful to the Airtel team for helping us bring these essential services into a 24 hour format, and amplifying the reach of this life-saving service,” NIMH Senior Consultant Psychiatrist, Dr. Pushpa Ranasinghe said.

Since launching 2 years ago on World Mental Health Day 2020, the text-based 1926 service alone has helped to initiate over 1000 life-saving interventions, in addition to providing support, comfort and guidance to many individuals facing challenges with their mental health. Most recently, Airtel partnered NIMH to further expand the SMS service to also include a Whatsapp line.

The initiative is also aligned with Airtel’s global mission to connect and empower youth across the world. Currently Airtel operates in 17 countries across South Asia and Africa, with networks that serve over two billion people. Ranked among the top three mobile operators globally, in recent months Airtel has also engaged in novel partnerships with global tech giants like Google and Meta in order create opportunities for enhancing digital inclusion across the region.

If you or someone you know is facing a challenge with their mental health, simply call, or SMS 1926, or start a chat on Whatsapp by messaging 075 555 1926. Airtel users have access to all these services completely free of charge.



Business

Barista rendering coffee ‘cool’ for Sri Lankans

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Dilupa Pathirana: making coffee ‘cool’.

By Ifham Nizam

Barista, one of Sri Lanka’s most prominent coffee brands, is on a mission to make coffee a staple in every Sri Lankan’s life, says its CEO Dilupa Pathirana.

In an interview with The Island Financial Review, Pathirana outlined the company’s plans to continue its rapid expansion, bringing the coffee culture to every city across the island.

“We want to make coffee a social, accessible beverage that fits into every part of life, said Pathirana. “Whether you’re studying, working, meeting a friend, or just relaxing, we want coffee to be there. The vision is simple – we aim to make coffee a part of everyday life in Sri Lanka.”

Barista, which has been on a remarkable growth trajectory, currently operates over 75,000 square feet of café space across Sri Lanka and is now expanding its reach beyond Colombo. With outlets popping up in cities like Kandy, Sigiriya and Kurunegala, Barista is determined to bring quality coffee to every corner of the island.

The company’s expansion is not just about serving coffee; it’s about creating a community. “We are not just selling coffee; we are offering a place for people to connect, work, and grow, Pathirana shared; “Every outlet is designed to be a community hub, where people can relax, meet, or get some work done.”

In addition to its cafes, Barista is also leading a cultural shift, helping younger Sri Lankans embrace coffee as a part of their lifestyle. Pathirana credits the company for significantly influencing coffee culture in Sri Lanka over the past several years, saying, “If you talk about coffee culture in Sri Lanka today, it wouldn’t have happened without us. We made coffee cool for young people.”

The company’s mission goes beyond just providing coffee. Barista’s franchising model ensures that each outlet is equipped with the full Barista experience—from high-quality coffee and food offerings to consistent training for staff. “We provide full support to franchisees, from design to operations, and even recruitment, said Pathirana. “Everything is designed to ensure that every Barista outlet provides a consistent, high-quality experience.”

Despite the challenges of operating in Sri Lanka’s fluctuating economy, Barista remains focused on providing affordable and accessible coffee. “Our strategy is clear—make good coffee available to everyone. By keeping prices reasonable and outlets in high-traffic areas, we ensure that our coffee is within reach of the general public.”

Looking to the future, Pathirana remains optimistic about Barista’s growth and the potential to continue building a coffee culture that resonates with people of all ages. “We’re just getting started,” he concluded. “Sri Lanka has embraced coffee, and we want to be there every step of the way.”

For Barista, CSR is not a temporary project nor something to boast about in annual reports; it is embedded in the core philosophy of the business. Pathirana emphasized that even in times of adversity, such as the negative profits in 2017-18 and the global pandemic, the company initiated impactful CSR campaigns like the “Share a Meal” initiative. The campaign, which aimed to support SOS children, was launched when the company was struggling, yet Barista managed to raise Rs. 350,000 despite the lack of profits.

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Atlas wins Gold and Bronze at the Effie Awards ‘24 for Atlas Max

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Officials from Atlas Axillia Co Pvt Ltd celebrate the success of ‘Write Fast with Atlas Max’ with their award in the Youth Marketing category at the Effie Awards 2025.

Atlas, the leading learning brand in Sri Lanka, is proud to announce its outstanding achievement at the prestigious Effie Awards 2025, securing both a Gold and a Bronze award for its impactful campaign, ‘Write Fast with Atlas Max.’ The awards ceremony held recently recognised Atlas’s innovative efforts in redefining the writing experience for students and youth. This further solidifies its position as a leader in Sri Lanka’s learning landscape.

Atlas Max’s campaign excelled at the Effie Awards by winning the Gold Award in the Education and Training category for improving the learning experience with its high-performance pens. Additionally, it secured the Bronze Award in the Youth Marketing category by winning over teenagers and establishing itself as the ultimate writing companion for speed and reliability.

Commenting on this achievement, Mr. Randika De Silva, Head of Marketing at Atlas Axillia Co Pvt Ltd., said, “We are deeply honoured to receive this recognition at the Effie Awards 2025. At Atlas, our commitment is to make learning fun & enjoyable for students at every stage of their learning journey, and this accolade stands as a testament to our purpose.”

Further elaborating on this prestigious achievement, Mr. Ashan Wickramasinghe, Senior Brand Manager at Atlas Axillia Co Pvt Ltd., added, “Atlas Max is a product dedicated to supporting schoolchildren by delivering innovative solutions that enhance their learning process. This award reflects our efforts to develop products that simplifies writing and helping students learn more efficiently.”

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Kaspersky reports nearly 900 million phishing attempts in 2024 as cyber threats increase

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Kaspersky’s security solutions blocked over 893 million phishing attempts in 2024 – a 26% increase from 2023, when the total stood at nearly 710 million. The surge in attempts between May-July is traditionally tied to the holiday season when fraudsters frequently try to lure travelers with scams involving fake airline and hotel bookings, deceptive tour packages and too-good-to-be-true offers.

Experts observed a range of phishing and scam schemes aimed at stealing data, money and installing malicious software. In 2024, cybercriminals often mimicked the websites of well-known brands like Booking, Airbnb, TikTok, Telegram, and others. One ongoing campaign, for example, has been targeting TikTok Shop users. Cybercriminals created fake login pages designed to steal sellers’ credentials. Additionally, scammers capitalized on trending news, orchestrating fraud schemes involving the hype topics, for example cryptocurrency game Hamster Kombat and TON wallets.

Fraudulent schemes also tended to capitalize on fake celebrity images in 2024, falsely promoting giveaways of valuable prizes to fans that were never delivered. The trend persists in 2025.

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