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MORE ADVENTURES & MISADVENTURES

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CONFESSIONS OF A GLOBAL GYPSY

By Dr. Chandana (Chandi) Jayawardena DPhil

President – Chandi J. Associates Inc. Consulting, Canad. Founder & Administrator – Global Hospitality Forum, chandij@sympatico.ca

Trying Hitch-hiking

A month passed after our period of suspension from the Ceylon Hotel School (CHS) and being gated for cutting school for a five-day cycle trip. Once again, I was hungry for an adventure. Over the holiday period, I did a week-long hitch-hiking trip around Sri Lanka with a friend. We faced some challenges, as hitch-hiking was not a common practice in Sri Lanka in the early 1970s. Our overnight stops included houses of CHS batchmates in Kandy and Nuwara Eliya, a rent-free hostel near Kataragama kovil and my aunt’s house in Akmeemana. We achieved our target of zero spending for travel.

More Cycle Trips

1) Kandy

Soon after that I did another cycle trip. This adventure had four main differences – I went alone, included the hill country in the itinerary, did not cut school and borrowed a better bicycle from a friend. I named the bicycle ‘The Lone Rider.’ It was a three-day trip from Colombo to Kurunegala on the first day, Kurunegala to Kandy on the second day, and back to Colombo on the third day. I stayed in my CHS batchmate’s homes in Kurunegala and Kandy.

I was not able to cycle for seven kilometres going up the steep hill around Galagedara, just before reaching Kandy. I pushed the bike for a long time to reach Kandy. The key challenge was the next day when I went downhill. Flying down (on my bike) Kadugannawa’s deep slope was a nightmare. For around seven kilometres, the brakes did not work to stop or reduce the speed of the bicycle. I was petrified, but quickly realised that I must keep my balance and clearly focus on not colliding with any fast-moving trucks on the narrow road. Slight rain made the road very slippery. I was also scared of falling down the mountainous road, which certainly would have been deadly! I was fortunate to return to the CHS hostel unharmed, covering a distance of around 260 kilometres. I improved my speed and became a better cyclist, since the adventure of ‘The Iron Horses.’

2) Kurunegala

A few months later, I planned another cycling adventure. This time, four of my fellow ‘Iron Horses’ joined the trip. We were surprised when one of the younger CHS Lecturers, Mr. Desmond Fernando decided to join. He was always friendly and informal with the students.

There are many interior Sri Lankan towns that have mysterious mountains and towering rocks as backdrops, and Kurunegala is one of them. Thanks to its picturesque setting with eight peaks, most especially the famed Elephant Rock, Kurunegala has much that makes it remarkable. Once an ancient capital, it also has a history worth becoming familiar with.

Our hosts in Kurunegala, my CHS batchmate, Sunil Perera and his elder brother Leslie, loved to party, sing and entertain. They were the ultimate hosts. Every evening we had a big booze and music party before a late dinner. We were woken up early in the morning on our second day in their house, by Leslie. He said, “Machang, let’s climb the Elephant Rock and have our breakfast on top of the rock with some gin remaining from last evening.” A couple of us were hungover from previous evening’s heavy drinking. That was no excuse for Leslie, we soon ended up having a big breakfast on the rock with neat gin!

The next day they took us on a picnic lunch. It was to a venue popular among locals, Bathalagoda Lake Park. This was believed to be built in the 13th century. A stone inscription on the embankment revealed the historic significance of the lake. A little bit of history and lots of food and booze made this trip very enjoyable. We also learned a lot from our lecturer, Mr. Desmond Fernando. He used his talent in interesting story telling to break the ice at parties attended by people we had never met before. I made a mental note that this is a skill I must cultivate.

3) Matara

Since I commenced my hotel management career the very next year, I organised a few cycle trips with the teams I managed. I also organised a couple of cycle races. In 1976, I organised a cycle trip to Matara with members of my team at the famous pioneer resort in Hikkaduwa – Coral Gardens Hotel (where I worked as the Executive Chef and Assistant Manager). The highlight of that trip was a nice swim and a heavy lunch after several rounds of arrack. A major problem stemmed from that.

Some of the riders had too much to drink. They simply were not fit enough to cycle back to the hotel from Matara. I had to think quickly outside the box, in consultation with the few who were relatively sober. We rented a large truck and a driver from a local trader in Matara. We placed all our bicycles in the truck. As the truck had no seats at the back we sat on the floor while we were driven back to the hotel. Those supervisors who were drunk fell asleep during the ride. When we were very close to Coral Gardens, we got off the truck and paid the truck driver. Then we cycled back to the hotel like heroes!

Not Good Enough for InterContinental

Towards the end of our second year at CHS, we heard some good news. The first five-star hotel in Sri Lanka, Hotel Ceylon InterContinental needed 20 well-trained part-time waiters to work during the grand opening of the hotel. I was thrilled with this news. As I was good at restaurant service, I was somewhat sure of this opportunity. However, when the principal announced the names of the 20 second-year students chosen by CHS, my name was not the list. I knew that Herr Sterner disliked me, but did not expect him to deprive me of this valuable experience. Perhaps, that was his revenge for my role in organising the previous cycle trip and cutting school. I was disappointed and depressed when my batchmates described their experience at the one and only five-star hotel in the country. My desperation gradually became a strong determination to gain that five-star experience, without an official recommendation from CHS.

Flipping Hamburgers at a Small Cafe

One day when I was passing the famous Galle Face Hotel, on my way from CHS to the hostel, I dropped in at a small local cafe then called ‘The Windmill’. It was advertised as the first hamburger restaurant in Sri Lanka. There were no internationally branded fast-food restaurants in Sri Lanka at that time, in fact not until the early-nineties. ‘The Windmill’ was very small, but the layout was well-planned for a fast operation and was quite trendy. I introduced myself to the Manager, Mrs. Chithra Perumal, a well-known cookery demonstrator. She interviewed me immediately. I paused a little to read her personality and adjusted the way I communicated with her. That worked in my favour. She offered me a part-time job as a Grill Cook from the very next day.

My job was simply flipping hamburgers, but the manager occasionally asked me to make other dishes I had learnt to prepare at CHS. The few evenings I worked there each week; I was the last to leave after the manager locked the cafe. Her husband, Mr. Felix Perumal was a senior police officer, and came to pick his wife soon after we closed the café at 11:00 pm. They both were friendly and on occasional Saturday evenings went out of their way to drop me at my home in Bambalapitiya Flats, after work. Mainly because of the friendliness of the manager, I enjoyed my fifth part-time job. It is always nice to work for superiors one likes, respects and can le

arn from.

InterContinental through the Backdoor

While working at the Windmill, I never lost sight of my then goal to get into Hotel Ceylon InterContinental. I was pushy in getting introductions to the Personnel Department (Human Resource was not a trendy term at that time). Finally, after some persuasions I was hired as a part-time banquet waiter a few weeks after the grand opening. I was most impressed with their service standards and I learnt a lot. At that time Sri Lanka hardly had any hospitality managers with five-star experience. Therefore, Hotel Ceylon InterContinental managed to get work permits approved by the Ministry of Labour for twenty-three expatriate managers to open this hotel.

At that time, Gamini Fernando (years later the General Manager of Colombo Hilton) was the only Sri Lankan operational manager. He was the Front Office Manager and his team included a young Lobby Manager – Chandra Mohotti (years later the General Manager of the Galadari Hotel). Forty years later, Sunil Dissanyake, one of my batchmates who worked as a part-time banquet waiter became the General Manager of the former InterContinental now rebranded as the Kingsbury.

Mastering Five-star Banquet Service

Mr. Mansourian, the hotel’s Banquet Manager came from Egypt. He was also a good trainer. We served at dinner banquets with elaborate menus with Beef Wellington as a favourite main course. Once an accident happened when one of my batchmates, Kotte, raced with another student with a butter carving made for a buffet table, on a tall trolley from the cold kitchen to the ballroom. It was a large butter carving of a dolphin, which hit the beam of a low celling in the stewarding area. The head of the dolphin broke and that angered the German Executive Chef. Kotte nearly got fired.

The ballroom of Hotel Ceylon InterContinental was the grandest and most prestigious venue for weddings in Sri Lanka in 1973. However, as the socialist government led by the Prime Minister Sirima Bandaranaike had restricted catered weddings to a maximum 150 guest, the hotel could not book any large wedding banquets. That meant that weddings with over guests served only soft drinks. When I served at such weddings my tasks were limited to serving the soft drinks and changing ashtrays throughout each function.

The hotel’s standard was maximum one cigarette butt in an ashtray at any given time. Banquet waiters were trained to cover the used ashtray with a single cigarette butt with a clean ashtray, place both on the banquet tray and then place the clean ashtray on the table. Mr. Mansourian watched the banquet waiters very closely, like a hawk. If he ever noticed two cigarette butts in one ashtray, that became the last shift of the part-time banquet waiter serving such a table.

I quickly learnt that attention to details was essential for quality assurance in five-star hotels. It was in my sixth part-time job that I was exposed such strict discipline in maintaining five-star service standards. That banquet service training and experience at the Hotel Ceylon InterContinental in 1973 was very useful for me ten years later when I worked as a banquet waiter at some of the best five-star hotels in London. It was during my graduate student years in England.

From 1983 to 1985, I worked in London in between my classes and research as a banquet waiter at the Dorchester, Savoy, Claridge’s, London Hilton and InterContinental London Park Lane. Coming first in a special banquet service training program in 1984, I was chosen to serve the Queen of England, Prince Philip and the British Prime Minister Margaret Thatcher at a royal banquet held at the best British five-star hotel – the Dorchester. Thank you for the training, Mr. Mansourian!



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Eastern University and the making of a culture of peace

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by Jehan Perera

There is an important change in the way peace is being understood in Sri Lanka. The notion that peacebuilding is not simply the responsibility of governments, politicians and peace organisations, but is also a responsibility of educational institutions, appears to be permeating the consciousness of at least a section of the academic community. This was visible on International Peace Day at an event held at Eastern University by the Faculty of Health-Care Sciences. The event was unusual not least because the medical and nursing faculty of the university had decided that peacebuilding was relevant to its academic and professional responsibilities.

Peacebuilding has too often been treated as something undertaken after conflict, when the fighting has stopped and the immediate task is to rebuild relationships between communities. But peace cannot be sustained by governments and peace organisations alone. If it is to become long lasting, the values and practices of peace have to become part of the institutions through which a society educates its younger generations. Universities and other educational institutions are therefore important to peacebuilding. They are among the places where the foundations of a culture of peace can either be built or neglected.

The experience of the Faculty of Health-Care Sciences at Eastern University provides a practical example of what this can mean. Led by its Dean, Prof Thillainathan Sathaananthan, the faculty organised an event which went beyond the ordinary academic scope of a medical faculty. University academics are experts in writing project proposals and applying for research grants. On this occasion, the members of the Faculty of Health-Care Sciences used those skills to apply for a UNESCO grant that they won to conduct an International Peace Day event. The significance lies less in the Rs 200,000 grant than in the decision to use the university’s institutional capacity and resources to invest in peacebuilding. The event at Eastern University needs to be understood as more than a successful university programme. It represents a possible paradigm shift in peace thinking.

Institutional Commitment

The Peace Day event obtained the support of the university administration, including Vice Chancellor Prof P Peratheepan, and reached out to secondary schools in the vicinity to mobilise their attendance. The event itself was meticulously organised. There were cultural items including traditional and modern dance and song in the three languages, performed by combinations of solo, duet and multiple singers, dancers and actors drawn in part from nearby secondary schools. There was a panel discussion by senior academics on the general theme of peacebuilding and how to prepare for it. A discussion among the students followed, where each student spoke on behalf of a religion that was not theirs. This is significant because peacebuilding cannot remain an idea discussed by specialists at conferences. It has to become part of the way institutions educate and prepare people for life in a plural society.

The Faculty of Health-Care Sciences at Eastern University has provided a model through its Peace Medicine course modules that were introduced to the curricular as a compulsory core course over 10 years ago. Two senior academics, Dr Kuveriel Eliyas Karunakaran and Dr Thillainathan Sathaananthan, have written a book on “Peace Medicine- A Health Care Concern” that was published five years ago. Its Peace Medicine Module integrates principles of medical ethics, compassion, equity, social justice and community engagement into health education and practice. In his introduction, former Vice Chancellor of Eastern University, Prof T Jayasingam noted “This book is an introduction to a theme which had already been operating in the Faculty of Health Care Sciences as a course.”

Doctors, nurses and health workers know better than anyone the harm that war and violence does. They are the people who treat the wounds and trauma that violence leaves behind. In a hospital, a patient is not asked what their religion or ethnicity is before they are treated. Health care is one of the places where peace is practised every day. The Faculty has therefore found a way of connecting its professional responsibilities with the wider social responsibility of peacebuilding. The question is whether this experience can be replicated throughout the country, at universities and at other educational institutions, so that peacebuilding becomes part of the consciousness of education itself. If that happens on a sufficient scale, it can begin to generate a culture of peace that becomes increasingly difficult to reverse.

Local Action

The Eastern University event corresponded closely to the United Nations theme for this year’s International Day of Peace, “Invest in Peace – For Everyone, Everywhere, Every Day”, which honours the “everyday architects of peace”, people driving local action, laying the groundwork for stability and building lasting peace from the ground up. The emphasis on investment is important. An investment means that something is put in: time, courage and resources. There is no more violent conflict in Sri Lanka today. But the absence of war does not automatically produce a culture of peace. The factors that fed the country’s conflict have not disappeared from the world. Racism, corruption and the violation of laws and human rights are the raw materials of conflict. So too are unresolved grievances, discrimination and the failure to recognise the suffering of others.

A country that does not deal with its past does not escape it. The past can return in the next generation. This is why the experience of Eastern University needs to be replicated countrywide, both at universities and at other educational institutions. The objective should not be to turn every academic discipline into peace studies. Rather, peacebuilding needs to become part of the consciousness of education itself. Eastern University shows that a medical faculty can develop Peace Medicine. A law faculty can examine the relationship between justice, rights and peace. Faculties of education can prepare teachers to work in diverse communities, while the humanities and social sciences can examine the different narratives through which communities understand their histories. Every institution can find its own way of making peacebuilding relevant to what it teaches.

Sri Lanka has had many declarations, pledges and programmes in the past. What matters is whether these produce changes in behaviour and institutional practice. Peacebuilding requires confronting difficult issues rather than avoiding them. It requires respect for different identities, but also engagement across those identities. It requires dealing with grievances in the present while also addressing unresolved issues from the past. It requires truth, accountability, reparations and guarantees of non-recurrence. It requires people to learn that the rights of another community do not diminish their own rights. The International Peace Day event at Eastern University was evidence of a change in the way at least some academics in a part of the country deeply affected by war are thinking about their responsibilities. Peace needs to be invested in and the most important investment will be in the minds of those who will inherit the future.

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Quality assured education commodities

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by Ahilan Kadirgamar

I have always noticed the little paper tags that are inside the packaging of some products that say quality assured or quality control. I often wonder who might have checked the product and stamped that tag, but I also forget the tag soon enough. Decades later, when I entered academia, I was taken aback by the emphasis placed on quality assurance in our universities. It is not something that could be forgotten and done away with; the entire university system is obsessed with quality assurance.

Beginning with the staff induction programme, quality assurance is drilled into the newly recruited lecturers. It is the norm, not seen as doing any harm and only trying to improve quality. It is accepted as given, and not questioned. Quality Assurance Cells and Committees are omnipresent and hover above the Departments and, at times, even the Faculty Boards. Quality Assurance reviews are feared by the Deans and Vice Chancellors. University life itself seems secondary to the rule of quality assurance. What do we make of this system of quality assurance and what are its implications for our university system?

Corporate speak

Universities globally have been going through major changes with neoliberal education policies. In many countries, universities increasingly became corporatised to be run like businesses in the 1980s. As state support for universities declined, cost cutting became the norm. They started hiring adjunct or part-time staff. Many public non-fee levying universities around the world began to charge fees. Decade by decade, tuition fees became more and more exorbitant, forcing students to take student loans. The total student debt in the United States now stands at close to US$ 2 trillion; which is about 20 times the GDP of Sri Lanka. As the higher education landscape transformed in the West, university administrations began to recruit Presidents, Vice Chancellors and administrative officials with corporate backgrounds and experience.

Such corporatisation of universities in the West has since been imported into countries like Sri Lanka, introducing a new corporate vocabulary, including quality assurance, graduate competencies, programme outcomes, intended learning outcomes, etc. University teaching has become secondary to documenting so-called outcomes. The teacher-student relationship, the environment of the lecture hall and even administering the university have been over-determined by the processes of ensuring quality. How did such major changes come about in such a short time? Indeed, academics of just two generation ago, would never have heard of these terms and processes in the Sri Lankan university system.

World Bank Trojan horse

Since the early 2000s there have been a number of World Bank projects that have drastically changed the character of Sri Lankan universities. Quality assurance as a central agenda within universities, and many other changes to the working of our universities, came through these World Bank initiatives. The Improving Relevance and Quality of Undergraduate Education (IRQUE) project and Higher Education for the 21st Century (HETC) project were two such earlier projects that set up the Quality Assurance and Accreditation Unit (QAAU) under the University Grants Commission (UGC) and established systematic quality assurance reviews for state universities. The public often thinks these are grants from the World Bank to modernise our universities. However, they are not grants but loans.

The most recent such project, Accelerating Higher Education Expansion and Development (AHEAD) is a US$ 100 million loan from the World Bank implemented from 2018 to 2023, which consolidated the quality assurance structures from the earlier projects. Furthermore, these projects are implemented with tremendous arrogance, prioritising their implementation over all other concerns in the universities, when the project over six years for example accounts for just one fourth of our budget allocation for universities this year.

The AHEAD project drastically changed course curricula, sought to increase student enrolment in science, technology, engineering, mathematics (STEM) disciplines, commercialise the university research agenda and create university-business linkages. All of this was pushed to supposedly help us face development challenges. We have heard the ideological attack on our universities and even students claiming they are “unemployable graduates”. These changes to our higher education system were supposedly going to create jobs and increase employment.

The irony of the AHEAD project is that just as it was ending in 2023, apparently after having reached its targets, the Sri Lankan economy was collapsing. The World Bank often gets the direction of causality wrong. It is the economy that creates jobs for graduates, and not the training or kind of graduates that create jobs. It is decades of World Bank policies, and those of its ideological twin the IMF, that have led to such high youth unemployment, not only in Sri Lanka but also in many other countries in the global South.

Sri Lanka entered an IMF agreement in March 2023 and started a new Country Partnership Framework with the World Bank in June 2023. These programmes have little to say about, and actively discourage, government initiatives that aim to create an industrial policy or an employment creation policy. Instead, they push for austerity measures, which not only restrict the allocation for education among other sectors, but also end up contracting the economy to the detriment of increasing employment. Their goal is the commercialisation of higher education, to make universities into businesses and run them like factories.

In this context, the ideology of quality assurance is powerful. The International Organisation for Standardisation (ISO), whose different standards are necessary for marketing, is the institution that came up with the concept of “quality assurance”. It promoted quality assurance as a process of identifying defected products. Therefore, when the World Bank promotes this conceptual framing, our students are, in fact, seen as products on the assembly line, with quality assurance processes aiming to prevent the release of defected products from the university system. For the US$ 100 million we borrowed for the AHEAD project and the many more million dollars in similar World Bank projects, there is no evidence of increased employment of graduates.

Commodity fetishism

Over a century and a half ago, Karl Marx critiqued the economic analysis prevalent at that time that associated some inherent or monetary value for commodities without considering the social relations that underlie the production of those commodities. Marx called this commodity fetishism. Furthermore, he theorised that such commodity fetishism was also a reason for the alienation of human beings from the world. If our labour and what we produce is seen devoid of the social relations that underlie them, we lose our connection with the people and the world. In this process we become alienated from what we produce and the world.

We are now in a world where our students themselves are fetishised as commodities for the market. Universities are no longer communities concerned about knowledge and human growth, but mere factories producing commodities, which have to be produced without defects to be marketed. In this way, quality assurance has become the cause for the alienation of students, academics and our universities themselves, from the larger relationship with our economy and society.

Our university system does need reform. It is grossly underfunded and not providing the financial support and facilities for our students. Universities have become hierarchical spaces without the academic freedom and democratic ethos necessary for producing knowledge. Academics and students need to engage more with their communities to make their learning and research meaningful, not to mention their contribution to and integration with society. However, when it comes to even questions of governance and regulation of the universities, such concerns are merely reduced to improving quality. In our contemporary times, this singular focus on quality assurance, as opposed to addressing the larger structural issues, is crippling our universities. There may be no way out, but to put back quality assurance where it started, those little tags on goods, to perhaps be noticed but quickly forgotten.

Ahilan Kadirgamar is a political economist and Senior Lecturer, University of Jaffna.

(Kuppi is a politics and pedagogy happening on the margins of the lecture hall that parodies, subverts, and simultaneously reaffirms social hierarchies)

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Thailand’s biggest new global star …

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The entertainment scene, globally, is agog with excitement, and, why not!

Yes, a new global star has emerged … from Thailand, and she hit the headlines by winning America’s Got Talent.

Rattikarn Amloy, known to millions by her stage name Nene Royal, was crowned the winner of America’s Got Talent (AGT) Season 21 at the live finale at Pasadena Civic Auditorium, California, taking home the USD 1 million grand prize.

The 16-year-old rocker, from the holiday island of Phuket (I’ve been to Phuket, courtesy Tourism Authority of Thailand), has struck a power chord around the world, and is the first Thai national ever to win the hit NBC show.

She beat nine other finalists, including runner-up magician Geno Ploeger, after a blistering final performance.

Nene’s story is pure rock and roll fairy-tale. She says she picked up a guitar at age seven, fell in love at the first chord, and taught herself mostly by watching videos online. That dedication earned her a music scholarship to Kajonkiet International School Phuket.

Her audition at America’s Got Talent — a swaggering, shredding rendition of The Cranberries’ classic ‘Zombie’ — exploded online, amassing over 200 million views across AGT’s platforms, more than any act this season.

She kept wowing: ‘Hysteria’ by Muse, then ‘Black Hole Sun’ by Soundgarden which earned her Spice Girl Mel B’s Golden Buzzer, sending her straight to the live shows.

For the final, she unleashed ‘Seven Nation Army’ by The White Stripes. Judge Howie Mandel shouted: “You should win. Give her the million, America.” Mel B praised her “mysterious, mystical stage presence”.

And for the grand finale, she lived every teen rocker’s dream — performing on stage, alongside US rock giants Linkin Park.

When host Terry Crews announced her as winner, the teenager collapsed to the stage floor in tears. “I’m very happy and you know I’m emotional right now,” she said.

And Thailand erupted. Her school held watch parties, posting: “You did it, congratulations, champion. We are so proud of you.”

Even Prime Minister Anutin Charnvirakul sent a personal congratulation. He had earlier hosted Nene at Government House in July, where she played guitar while he sang a Thai rock song. His office said her talent “brought pride to Thai people.”

Corporate Thailand also rallied behind her — Charoen Pokphand Foods, owned by billionaire Dhanin Chearavanont, even rented a giant billboard in Times Square, New York, to cheer her on.

With her blistering guitar solos, rock-ballad shrieks and fearless spirit, little Nene Royal has just become Thailand’s biggest new global star.

What’s more, this amazing teenager will be bringing her powerful vocals, guitar skills and signature rock-metal style to the stage, as opening act, before one of the world’s biggest rock bands, America’s Avenged Sevenfold, in Singapore, on 13 October.

Unfortunately, we are still to see a local artiste, grab the spotlight, on a global scale … like Thailand’s Nene.

Yes, they do shine, but mostly on social media, and that, too, with the aid of AI (Artificial Intellegence).

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