Business
Ideahub drives HNB’s digital strategy
Ideahub completes years as the primary digital partner of HNB, Sri Lanka’s largest private-sector commercial bank. Since its appointment in 2019, ideahub has driven and supported the digital transformation of HNB’s retail business. The appointment in 2019 was the culmination of ideahub’s engagement with HNB since 2018, starting with the implementation of the primary customer touch points of the multi-award-winning bank. Their partnership with ideahub has helped HNB provide a unique and signature service to their customers which won the LankaPay Technnovation Award 2023 for the Bank of the Year for Excellence in Customer
Symphony powers digitalisation of HNB
HNB’s retail banking segment operates on ideahub’s fully integrated, secure and easily customisable Symphony platform that amalgamates the domains of PayTech, Banktech, LifeTech and Reward Tech. The SOLO Digital Wallet, and the Internet and Mobile Banking platforms HNB customers use are all components of Symphony, uniquely tailored and branded for HNB. Now a robust and highly dependable platform, Symphony’s progress spans over 10 years with operational input from industry-leading customers in South Asia region and Australia, including HNB, Dialog Axiata and PiPay of Cambodia going into its development.
Symphony is to HNB digital strategy like the final painting is to the concept in an artist’s mind, It has contributed to the steady growth of HNB’s retail banking business by making its operations faster, more secure, simpler and more reliable. This is clearly evident as more than 50% of Fixed Deposits are opened through the Digital Platform.
A holistic platform for Banks, FinTech and Telcos
The applications in the symphony ecosystem cover primary aspects of business in the financial and telecom industries. The digital touchpoints enable users to access their accounts, purchase products from merchants, pay utility bills and connect to payment gateways such as credit and debit card services. They can chat with friends and send and receive digital gifts. Merchants can feature their product catalogues, and provide offers and discounts. The customer loyalty plugin available on Symphony is a unique and important feature that is not found in its international competition. Financial institutions can deliver line-of-business and added services to their retail customers and partner with Symphony, for a fraction of the cost of competitive products.
ConnectTech – Seamless Integration with SpiderCraft middleware
Symphony has pre-configured connectors to fuse with industry-standard interfaces and systems easily and speedily, providing a seamless user experience for all users on the platform. This is made possible by ideahub’s proprietary state-of-the-art integration middleware, SpiderCraft which helps Symphony Interoperate with business-critical new and legacy payment interfaces used by the client organisation.
SecureTech – Industry-standard security
At the core of the platform are security, identification, authentication, fraud management, role definition and permission management features. Symphony is compliant with the widely accepted PCI DSS security standard in the industry. The platform has been designed and implemented with enterprise-grade security standards in each tier of the architecture. The data at rest and transit are encrypted with the assistance of enterprise-grade Hardware Secure Modules.
Predictive capability and machine learning led revenue opportunities
Symphony’s capabilities of cross-functionality and coordination coupled with data mining and analytical tools help the client organisation garner revenue from multiple channels thereby improving revenue growth
HNB broadening their reach to non-HNB banking customers by separating the banking and non-banking services on Symphony through the “digital layer” or “DL”. It is a great example of cross-functionality coordination. This separation in the architectural layer working between Symphony and the customer interfaces is invisible to the user. Maintaining the two groups on the same platform allows the bank to analyse user data across both groups- an advantage, in addition to cost efficiency and giving a seamless experience to the customers.
The machine learning capability of Symphony enables it to provide its users with an intuitive user-centric experience eliminating the frustrations they might usually encounter with other tech platforms. says Symphony is not just for banks, but for any financial services organisation or telcos looking for their own, branded digital payment platform.
Business
Charting a worker-centered AI future: Colombo hosts landmark ITF conference
By Sanath Nanayakkare
Artificial intelligence and automation present serious challenges for workers – such as job consequences seen in docks and rail systems – and emphasises that workers cannot simply stop technological progress. By gathering young trade unionists in Sri Lanka, the ITF aims to establish key principles for engaging with technology, ensuring workers have a strong voice at the bargaining table, and encouraging constructive social dialogue with corporations and governments.
These compelling words from ITF General Secretary Stephen Cotton underscored the urgent reality facing modern labor as rapid technological advancements sweep across global industries.
Confronting this shifting landscape head-on, the International Transport Workers’ Federation (ITF), in partnership with the National Union of Seafarers of Sri Lanka (NUSS), convened a ground-breaking conference on artificial intelligence in Colombo from September 15–17.
As the ITF’s first-ever AI-focused global conference and the first of its kind hosted in Sri Lanka, the landmark event marked a critical milestone in balancing technological innovation with worker-centered safeguards.
Representing over 16.6 million transport workers worldwide, the ITF designed the gathering to tackle the multifaceted impacts of AI on safety, operations, workforce development, and governance. Rather than resisting progress, the conference focused on proactive engagement, establishing guiding principles to protect workers’ rights and privacy both at sea and on land.
Key discussions centred on sharing best practices for upskilling and reskilling transport personnel, ensuring that human oversight remains central to AI-driven logistics, routing, and maintenance.
Reflecting on the historic nature of the event, Boa Athu, CEO of National Union of Seafarers Asia Pacific, noted that the conference represented a monumental moment as AI emerges as a permanent fixture of contemporary life.
Highlighting NUSS’s pride in hosting the event in Colombo, Athu emphasised that AI offers transformative potential when guided by strong social dialogue, equitable access to training, and robust governance safeguards.
Ultimately, the Colombo conference demonstrated that the future of transport must be shaped by those who keep the world moving. By uniting international labour leaders, affiliates, port operators, and regulators, the event laid a vital foundation for inclusive policy frameworks that champion fair labour standards, securing a powerful voice for workers in an automated tomorrow.
Business
Bridging the digital divide: Sri Lanka’s airport licence challenge
By Sanath Nanayakkare
As Sri Lanka experiences a surge in visitors from its largest tourist market, India, a modern administrative hurdle has emerged at Bandaranaike International Airport (BIA).
While nations like India and Pakistan have successfully transitioned to fully digital driving licences and cashless ecosystems, Sri Lanka’s Department of Motor Traffic counter still requires a physical card to issue temporary local permits, The Island Financial Review learns.
This mismatch creates significant friction for independent travelers who rely entirely on smartphones and cloud-stored credentials. Tourists turned away at the airport – and sometimes redirected to the Werahera office in vain – find themselves unable to legally rent and drive vehicles. Consequently, this policy gap harms local car rental operators, causes tourist frustration, and deprives the government of valuable permit revenue.
The situation highlights a distinct irony: Sri Lankan motorists easily travel abroad using International Driving Permits that are readily accepted in India and Pakistan, yet local infrastructure cannot reciprocate due to outdated verification systems.
Recognizing the problem, Department of Motor Traffic officials have noted that upgrades and new equipment are currently in the works to integrate foreign digital platforms.
For a nation aggressively pursuing a national digitalisation drive, rapidly modernising these transport protocols is essential to keeping pace with global travelers and unlocking the full potential of its tourism economy.
Business
International Afro-Latin Dance Festival in Colombo to grow into a larger regional tourism draw
ALIF-SL, Sri Lanka’s first-ever international Afro-Latin dance festival, returns for its 4th edition from 25 to 27 September 2026 at the Galle Face Hotel, Colombo. The festival will bring together over 30 international and national artists and 175–200 participants from more than 20 countries, reaffirming its place as the region’s leading platform for Salsa, Bachata and Kizomba.
This year’s edition is headlined by Tropical Gem, the world’s No. 1 salsa team, travelling from Italy to perform and teach alongside a stellar international line-up. Attendees can also look forward to the ALIF Cup Sri Lanka Open, a keenly contested competition judged by an international panel, giving local dancers a rare opportunity to compete and connect with world-class talent.
“Every year, ALIF connects Sri Lanka to the world. With this year’s artist line-up and the ALIF Cup competition, we’re not just hosting a festival, we’re putting Sri Lanka on the map as a top destination for dance,” said JD Ruban, Founder and Director of ALIF-SL
Beyond the dance floor, ALIF-SL continues to support Sri Lanka’s tourism sector, drawing dancers, judges and enthusiasts from across the globe to Colombo and positioning the capital as an emerging regional hub for social dance. Organizers plan to grow the festival into a larger regional tourism draw, introduce new competition categories, and bring in even bigger headline acts in future editions.
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