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Empowering Sri Lanka’s digital future: Cloud, customer, and competitive advantage with Salesforce

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Pablo Tachil

Pablo Tachil, Regional Vice President, Salesforce

Sri Lanka is at an interesting inflection point in its digital journey. From your experience in India and the region, what key lessons can Sri Lankan enterprises adopt to accelerate their own digital transformation?

Sri Lanka is at a pivotal stage in its digital journey. Through the National Digital Economy Strategy 2030, the Government has articulated a clear vision to build a digitally empowered economy that is innovative, inclusive and globally competitive. The strategy positions digital transformation as a key driver of economic growth, service exports and productivity, creating a strong foundation for businesses to accelerate their own transformation journeys. We believe the real breakthrough happens when we stop using AI to simply do what humans do faster, and start using it to rethink how work gets done entirely.

For Sri Lankan leaders, the goal should be Collective Agency. This means moving beyond “individual agency”, where an AI helps one employee, to a state where hundreds or thousands of agents are coordinated across the entire enterprise to perform complex tasks. To do this, you need a unified foundation of live, governed data. Don’t build from scratch with fragile integrations; build on a complete operating system that handles the complexity for you.

You’ve been at the forefront of cloud adoption across industries. How can cloud-based solutions like Salesforce help Sri Lankan businesses—both large enterprises and SMEs—become more agile and competitive in global markets?

Sri Lanka is at an exciting point in its digital transformation journey. With the Government setting a clear vision for a digitally enabled and globally competitive economy, businesses have an opportunity to embrace the next wave of innovation and position themselves for long-term growth.

Cloud technology is a key enabler of that transformation. It gives organizations the flexibility to innovate faster, scale more efficiently, and respond quickly to changing customer and market demands. Whether you’re a large enterprise looking to modernize operations or an SME serving customers across Sri Lanka, cloud platforms help level the playing field by making advanced capabilities more accessible.

At Salesforce, we’ve evolved from delivering applications for humans to delivering applications and agents that work alongside people. Through Agentforce, organizations can deploy trusted AI agents that help automate routine tasks, enhance customer experiences, and improve productivity across the business.

What’s particularly exciting is that this opportunity is available to organizations at every stage of their digital journey. Businesses can build on their existing technology investments while introducing AI, automation, and unified data capabilities that drive greater agility and resilience. Rather than undertaking large-scale transformation projects, they can focus on delivering value incrementally and seeing measurable outcomes faster.

For Sri Lankan businesses competing in an increasingly connected global economy, the ability to move quickly, serve customers intelligently, and scale efficiently will be a key differentiator. Cloud and AI technologies make that possible, helping organizations of all sizes unlock new opportunities for growth and innovation.

Customer expectations are changing rapidly, even in smaller markets like Sri Lanka. What are the biggest shifts you see in customer engagement, and how can Salesforce enable businesses here to build deeper, more meaningful relationships with their customers?

We are witnessing a fundamental shift in the very nature of service and engagement. As citizens become more accustomed to digital-first experiences through initiatives such as GovPay and broader digital government services, expectations are rising across every industry. Customers increasingly expect the same levels of convenience, speed and personalization from businesses that they experience in their interactions with public and digital services. The “search and wait” era is being replaced by the era of instant, autonomous resolution. In a vibrant, service-oriented economy like Sri Lanka, where the human touch and local context are paramount, this transformation offers a massive competitive advantage.

Intelligent Service, Not Just Chatbots: Traditional chatbots often create friction because they can only follow predefined scripts. With Agentforce, businesses can deploy AI agents that go beyond answering questions—they can take action, resolve issues, and seamlessly hand off to human employees when needed, ensuring a more efficient and personalized customer experience.

Trust and Personalization at Scale: In Sri Lanka, business is built on relationships and trust. Meaningful customer engagement requires AI to be grounded in accurate, unified business data. With Data Cloud, organizations can bring together customer information from across the business, enabling more relevant, personalized, and trusted interactions.



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Inflation curbed by govt. fuel subsidy introduction and surcharge on vehicle import tax – CBSL Governor

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CBSL Governor Dr. Nandalal Weerasinghe

By Hiran H. Senewiratne

The government’s decision to introduce the fuel subsidy and the surcharge on the vehicle import tax helped curb inflation to a great extent, Central Bank Governor Dr. Nandalal Weerasinghe said.

‘The government this week approved a Rs. 40 billion fuel subsidy for the next three months on top of Rs. 57 billion provided from April-June, Governor Weerasinghe told the media yesterday at the Central Bank head office in Colombo at the CBSL’s monthly monetary policy review meeting.

‘If not for fuel subsidy and surcharge on the vehicle import tax, the inflation would have been higher than the current level, the Governor said.

‘There could have been higher imports and reserve building up would have been difficult. Inflation has risen beyond the Central Bank’s upper band of 7 percent since July, he said.

‘The country’s inflation hit a 37-month high of 8 percent in August after the government raised fuel prices more than 50 percent following the Middle Eastern escalation by end February, Dr Weerasinghe said.

The Central Bank’s inflation target for the past three years have been 5 percent with lower band of 3 percent and higher band of 7 percent, Governor said.

The Governor added: ‘The government provided Rs.57 billion as a fuel subsidy mainly for diesel. The latest Rs.41 billion has been allocated only for diesel as it is used for public transport.

‘The government also imposed a temporary 50 percent surcharge on Customs Import Duty on new personal vehicles on May 16 and has extended it until December 31, a move that will help to prevent outflow of foreign currency.

‘The Central Bank also tightened the monetary policy in May, raising the key monetary policy rate by 100 basis points, to curb excess demand in the economy to control demand-driven inflation.’

Meanwhile, head of the CBSL’s Economic Research Department L.R.C. Pathberiya said, ‘Credit growth has slowed to 24.5 percent year on year in August from a higher level of 30 percent a few months ago, after the Central Bank’s monetary policy tightening in May.

‘However, the Central Bank is optimistic about the current credit growth, he explained.

Pathberiya added: ‘The credit to the private sector from commercial banks has slowed, but we believe it is sufficient for economic growth.

‘The nation’s economic growth slowed to 4.2 percent year-on-year, its lowest in 11 quarters’’.

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PM warns Sri Lanka’s waste crisis is a ‘disaster waiting to happen’

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The third ICPIES being addressed by Prime Minister Dr. Harini Amarasuriya.

By Ifham Nizam

Prime Minister Dr. Harini Amarasuriya warned that Sri Lanka’s worsening waste-management crisis, particularly the uncontrolled accumulation of plastic waste and poorly managed landfills, was a “disaster waiting to happen”, urging scientists, researchers and policymakers to help the government find practical solutions before the problem reaches a critical point.

Addressing the launching of the Open University of Sri Lanka organized, ‘International Conference on Plastics, Innovations and Environmental Sustainability’ (ICPIES 2026) as Chief Guest, at the Cinnamon Lakeside Hotel yesterday she said waste management, waste reduction and recycling had become national priorities, with the government placing greater emphasis on the issue in its preparations for the 2027 Budget.

‘This is becoming a critical issue and something that, at any moment, if we don’t manage it properly, could become a huge disaster. It’s a disaster waiting to happen, Dr. Amarasuriya said.

She said unregulated and poorly managed landfills, particularly in and around Colombo, posed serious environmental and public risks, while increasing urbanisation was extending the waste-management challenge beyond the capital to other parts of the country.

‘As a member of Parliament for the Colombo District, I can tell you that one of the biggest challenges we are facing is waste management and actually managing the recycling of waste, and particularly of plastic products. This is something that we are battling every day, she said.

The Prime Minister said the government could not regard economic development as meaningful if it came at the expense of the country’s environment and natural resources.

‘If we are to speak of a beautiful life, we must first ensure that the air we breathe, the water we drink, the soil on which we live, the food we eat is clean and secure, she said.

She pointed to the scale of the global plastics crisis, noting that around 400 million tonnes of plastic waste are generated worldwide each year, while between 19 and 23 million metric tonnes of plastic waste enter natural ecosystems annually.

Plastic waste eventually breaks down into microplastics, which can enter aquatic organisms and subsequently the human food chain, she said.

Dr. Amarasuriya also linked plastic consumption and environmental degradation to the wider climate crisis, warning that the consequences of climate change were already being experienced by communities around the world.

She referred to devastating floods and landslides in the Himalayan region and said the impacts of climate change demonstrated that environmental damage could have consequences far beyond national boundaries.

Coastal clean-up projects and other waste-separation and recycling initiatives are also being implemented, while the government is working with the Western Provincial Council on a refuse-derived fuel project at Karadiyana.

The third ICPIES, held under the theme “Eco-Driven Innovations,” brings together researchers, policymakers, industry representatives and other stakeholders to examine plastic pollution, microplastics, circular-economy approaches, waste-management policy, technological innovation, artificial intelligence and smart environmental monitoring. The conference ends today.

Senior Professor P. M. C. Thilakarathne, Vice Chancellor of the Open University of Sri Lanka, was the Guest of Honour.

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Mention of possible future inflation dampens investor appetite

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By Hiran H. Senewiratne

Stock investors were worried yesterday following Central Bank Governor Dr. Nandalal Weerasinghe’s mention at the CBSL monthly monetary policy review meet of possible future inflation pressures that may impact the economy.

The All Share Price Index went down by 4.89 points, while the S and P SL20 rose by 16.1 points. Turnover stood at Rs 1.55 billion with four crossings.

Those crossings were; Access Engineering crossed 1.5 million shares to the tune of Rs 119.8 million; its shares traded at Rs 79.60, Sampath Bank 450,000 shares crossed tfor Rs 63 million; its shares sold at Rs 140, Sunshine Holdings 750,000 shares crossed to the tune of Rs 21.4 million; its shares traded at Rs 28.50 and Softlogic Life 290,000 shares crossed for Rs 20.4 million; its shares sold at Rs 70.40.

In the retail market companies that mainly contributed to the turnover were: Access Engineering Rs 150 million (1.9 million shares traded), JKH Rs 113 million (six million shares traded), Softlogic Life Rs 80 million (one million shares traded), Softlogic Capital Rs 64.7 million (6.7 million shares traded), Lanka Realty Rs 64.3 million (1.3 million shares traded), Colombo Dockyard Rs 53.7 million (452,000 shares traded) and Sierra Cables Rs 50 million (1.43 million shares traded). During the day 58.9 million share volumes changed hands in 13536 transactions.

It is said that mixed market reactions were noted especially in manufacturing while banking, insurance and FMCG sectors performed well. Further, construction sector counters, especially Access Engineering, and banking sector counters, especially Sampath Bank, performed well.

People’s Leasing & Finance PLC announced its allotment basis for 100 million listed debentures it issued to raise Rs 10 billion, after receiving applications for the full amount.

Yesterday the rupee was quoted at Rs 330.68/75 to the US dollar in the spot market from Rs 330.70/90 the previous day, while bond yields were quoted steady to lower, dealers said.

An auction of Rs 80,000 million Treasury bills was ongoing.

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