Features
Educational Experience in the COVID19 era : Challenges to Opportunities

Senior Professor Chandrika N Wijeyaratne
MBBS (Colombo), MD (Colombo), DM (Colombo), FRCP (London),Vice-Chancellor, University of Colombo
I am deeply humbled and greatly privileged to deliver the 2021 memorial lecture to honour Professor J.E. Jayasuriya – a pioneer educationist, academic and a brilliant son of Sri Lanka.
Born on February 14, 1918, he received his education in three schools ending with Wesley College, Colombo. Having excelled at the Cambridge Senior Examination and being placed third in the British Empire he was awarded a scholarship to the University College Colombo from where he obtained a First Class in Mathematics.
He was the first principal of Dharmapala Vidyalaya, Pannipitiya and forsook a career in the coveted civil administrative service due to his resolute stand on encouraging Buddhist schools. He was handpicked by the father of free education and then minister of education, Dr. C.W.W. Kannangara, to lead the central school established in his own electorate of Matugama.
Following Postgraduate studies at University of London he was placed in charge of Mathematics education at the Teachers’ College Maharagama until being appointed as a lecturer in the Department of Education of the University of Ceylon. In 1957, he succeeded Prof. T.L Green as Professor of Education, with the singular distinction of being the first Sri Lankan to hold this post.
In his capacity as Professor and the Head of Department, Prof. Jayasuriya undertook the task of professionalizing education. He was a role model to the academia with his professionalism, erudite outlook, integrity and a deep commitment to his chosen field.. It was his vision that paved the way for the first undergraduate degree- Bachelor of Education awarded by University of Peradeniya in the nineteen sixties. The majority of the first generation of B.Ed. graduates achieved high professional status both locally and globally. The popularity of this course, which is now offered at the University of Colombo, testifies the foresight of Prof. Jayasuriya in developing this programme. While there are moves to expand today’s Bachelor of Education programmes, it is necessary to review these programmes in the light of Prof. Jayasuriya’s vision to maintain the quality of the very study course he designed.
I am captivated by Professor J. E Jaysuriya’s close association with medical education. He assisted Professor Senaka Bibile to establish the Medical Education Unit at Peradeniya. He delivered several guest lectures on measurement techniques and psychometry. He was elected as a Chartered Psychologist (U.K.) having the right to practice as a Psychologist. in the U, K. Later he was the UNESCO Regional Adviser on Population Education in Asia and the Pacific and one of his articles on the ‘Inclusion of Population Education in the Medical School Curriculum’ was ublished in the British Journal of Medical Education.
Educating the educators of Sri Lanka has now become a norm in Sri Lanka, about which Prof Jayasuriya would be extremely proud. The distinct features of Prof Jayasuriya’s approach to education, based on the information I gathered about him, include his distinctive approach to psychology and mathematics, intelligence testing and educational policy with a holistic, practical and pragmatic outlook; that I propose modern-day educationists should emulate. May his memory remain etched in the education landscape of mother Lanka!
Preamble
Sri Lanka has remained unique in its obligation to universal education over the past seven decades, well before more advanced countries gave due consideration to this aspect of social development. Despite multiple challenges faced, we have safeguarded education as a sacred and quintessential commodity.
The infrastructure, human resource and facilities for education have remained a priority in the eyes of the general public. Nevertheless, there are many unmet needs of tertiary education in Sri Lanka that caused concern for whole of society over the last two decades. It is noteworthy that University Grant Commission (UGC) statistics show that only six percent of young adults (between 18 and 24 years) are enrolled in state universities, while another five percent are enrolled in other state higher educational institutions. A further six percent are enrolled in non-state higher educational institutes with an additional three percent enrolling for external degree programmes. In total, the Gross Enrolment Ratio (GER) for tertiary education in Sri Lanka is only approximately 20%, being the lowest among all middle-income countries and below the average value of 24% for South Asia.
Furthermore, Sri Lanka has one of the highest rates of brain drain in South Asia. The World Bank figure for migration stands at 27.5% among those who received tertiary education, with an average annual migration level of 6,000 professionals. I consider this to be an underestimate by not factoring in the youth migrating for tertiary education while draining our foreign exchange.
The vision statement of the incumbent head of state, His Excellency President Gotabaya Rajapaksa, elucidated the need to introduce a reformed education policy and aim for no student who is suitably qualified to be deprived of higher education.
While discussion and deliberations were in progress on how this transformation must be addressed, the country faced the first wave of the COVID19 pandemic and a shutdown of all education institutions by mid-March 2020. The Presidential Task Force (PTF) on Sri Lanka’s Education Affairs was established through a gazette notification on March 31, 2020. The PTF which consisted of experts in the fields of education and higher education, was initially formed into three (03) Core Groups to propose suitable recommendations in the education sectors of General Education, Higher Education and Vocational Education. This was probably the first attempt to address education holistically under one umbrella and as a lifelong need. The TF was required to explore differences and variation of students, institutions and available resources.
COVID19 pandemic – the basis for the response of Higher Education Institutes
The single purpose required from us was to ensure there was no shutdown of education and to optimize the conversion of the process to online learning. Undoubtedly, adult education was the main sector deemed appropriate for an overnight transformation to the Online Distance Education (ODL) format.
With regard to long-term educational reforms beyond Covid-19 and the national expectations for broadening opportunities in tertiary education, far-reaching changes were required. The PTF recognized the need to transform the current tertiary education sector in Sri Lanka to become a globally recognized tri-partite system that consists of three key types of higher educational institutions (HEIs), namely,
1) State and Non-state Undergraduate HEIs
2) Postgraduate Research Universities, and
3) State and Non-state Vocational and Professional Institutions
This transformation was proposed with the explicit purpose to improve access to tertiary education, provide more flexibility and mobility within and among the three tiers and sectors, offer diverse opportunities for education, training and career paths, enhance standards, quality and relevance of training and promote postgraduate education, with particular emphasis on research, innovation and commercialization; all of which can upscale the economy and national development.
In terms of the required immediate change over to the digital mode, let us recollect the Sri Lankan State Sector experience with ODL by early 2020, immediately preceding the COVID19 pandemic. The Open University of Sri Lanka (OUSL), with a student population of 40,000, had the longest experience with ODL spanning 40 years. Online teaching commenced at the OUSL in 2003, with 50% of the courses made available online. This facility was provided as Supplementary, Blended and as an Online Plus. The open university included formative assessments as assignments, quizzes and discussion forums in the blended online courses. Limited summative assessments (final examinations) were conducted online, under a supervised environment in the computer laboratories of the Regional Centers of the OUSL.
An open-sourced support such as Moodle for the LMS, cloud based digital infra-structure and sustained interaction with LEARN, provided the necessary pathway to achieving the digital transformation.
Indeed, our IT experts provided speedy and unstinted support at the request of the UGC, with our own director of the University of Colombo School of Computing (UCSC) being a great pillar of strength. Permit me to divert here and share with you how this very personality, Prof KP Hewagamage the incumbent director of UCSC, recalls with gratitude how Prof J E Jayasuriya’s book on ‘Veeja Ganithaya’ for schoolchildren captivated his attention and was a life changing experience to learn mathematics from grade six in school! Free access to internet connection via LEARN was negotiated with service providers by HE the President, that ensured that the economically disadvantaged segments of our university population were not left behind. Nevertheless, many of our students still do not own a device to access online and/or have adequate internet bandwidth in their homes to effectively use the LMS. Smart phones were the first best option to ensure a timely transition – and was our only choice.
The concept of a virtual campus through the OUSL system that provides free internet access to students via computer laboratories based in Regional and Study Centers situated in every district was re-visited. Ensuring the provision of a Tablet PC to every student was recognized as priority, so that the new entrants in 2020/2021 are to be provided with student loans for this purpose.
Student centered independent learning was propelled into action. Despite many challenges, this transformation of the educational process would be viewed by the late Professor Jayasuriya as a veritable liberation from a stifled system, that was the main reason for the broader vision to transform education. Without doubt, Sri Lanka was entrapped in a tuition-based examination-oriented rote learning ethos, from which we clearly require to disengage. The COVID19 related shift in demand of educational lifestyle was the ideal opportunity for the deliverance of a more fulfilling and productive educational process and outlook for 21st Century Sri Lanka.
Learning Resources for
Online Education
Quality learning resources are vital for the success of online learning. In this context, internationally recognized free and open educational resources are available in the cyberspace free of charge.
It is noteworthy that the Government of India supports the most disadvantaged through an indigenously developed IT platform. Highly ranked Indian universities provide courses on the distance mode through SWAYAM (Study Webs of Active Learning for Young Aspiring Minds) and share quality teaching learning resources for Indian nationals anywhere, at any time.
Learner Support
A distance learner should have plenty of self-motivation. A web conferencing system through which the teachers make regular contacts, both synchronously and asynchronously, enables access for students located in remote locations. As per the OUSL experience, effective learner support is achieved by offering multi-device/ multi-mode learning opportunities to meet the learning needs of a mixed student population.
The COVID 19 pandemic impacted severely on our educational processes and systems. Permit me to share with you my experience in this transition as the administrative and academic lead of the University of Colombo, the pioneer institution of modern tertiary education in Sri Lanka. I consider this experience personifies how challenges imposed by the pandemic were transformed into opportunities.
The need for a flexible attitude to the learning and teaching process is of paramount importance to achieve any success with ODL. I am proud to say that a wider sector of our own staff encouraged their students to engage in home gardening; with a view to augmenting psycho-social adjustment to the sudden transition to home-based education, loss of peer group interaction and encouraged students to support their family economy through agriculture. Nevertheless, tilling the land fell far short of the dignity of university education! Acquisition of skills from hands-on laboratory and clinical settings in parallel with the development of leadership, teamwork, soft skills, sports and recreation were clearly not possible with ODL.
We received baseline information on the major issues faced by the students following relocation in their own homes. The impact had socio-economic and gender sensitive dimensions that required intensive support. Thus, the COVID19 threat of a pandemic brought into focus many unmet needs of the modern-day university student; ranging from the need for self-employment opportunities to sustain student education to their individual preferences for city-based versus. rural living. The wider community of the student groups suffered a major anxiety, with the haunting question – when can we graduate? Thereby, every faculty and institute along with the Sripalee campus and the school of computing, were able to effectively create and maintain channels of communication by linking the students with the central administrative process, in order to ensure a coordinated process for the provision of optimum support. I take pride in recounting this staff and alumni support for students that I believe made a meaningful impact on the personality development of our student population.
Our university, in parallel, was catalyzed into a new work norm – of a digital transformation in our educational activities. Online meetings became standard daily practice to manage the University administration. We took pride on becoming paperless, with the formalizing of an online document management system, with the official use of e-signatures and digital certification which resulted in improved efficiency, transparency and flexibility. The benefits of work from home, adopting healthy practices in the working environment, promotion of innovation to address social needs, with a fair share of the responsibility falling upon university systems were positive developments from the Covid-19 pandemic, that should be harnessed for future implementation.
I reiterate that our staff was very supportive to support the new model of ODL; often taking on re-orienting and re-learning while coping with the additional workload. Traditional wisdom and foresight enabled us to think positively and respond pragmatically. We had a few doubting Thomas’s, but such negative thoughts were considerably mitigated by an overwhelming ethos of resilience. Library information services were required to be digitalized.
Based on anecdotal evidence we have received from most sectors, many students became more aware of e-resources and started using the library journal databases at a greater speed that is supported by the recorded numbers of access or hits.
Online surveys were initiated for obtaining student feedback. We received feedback of the major impact on socio-economic and gender-based violence that soon followed student relocation in their own homes. COVID19 indeed brought into focus many unmet needs of the modern-day university student; ranging from self-employment opportunities in the city through tuition, Uber deliveries etc versus. rural living with no earning opportunity. The general anxiety among students was: When can we graduate? When can we stop being a burden to our parents?
As time progressed the digital engagement became apparent among diverse groups. Student centered community related e-activities, such as the Gavel Club, Societies related to social and cultural groups, leadership development through community service such as Rotaract and Leo clubs held their induction ceremonies on time through the digital mode. Addressing on-line, gender-based violence and psychological issues of COIVD 19, by the Golden Zs that comprises female and male medical students (supervised by a faculty representative of the Zonta Club of Colombo I) was an enriching and novel experience.
Online delivery of learning resources for students with disabilities and their special needs received special attention. The majority of students with special needs demonstrated a preference to attend a face-to-face teaching. The Faculty of Arts that accommodates the great majority of this special group that has developed a centre for disability research, education and practice (CEDREP) affiliated to the Department of Sociology. I am proud to state that CEDREP offers support to all students with disabilities irrespective of which faculty they belong to or which study stream they have chosen. They also individualize educational support and mitigate stigma and marginalization of the students with specific needs.
The digital transition was undertaken as a collective project to ensure a quality transition of Onsite Learning to Blended Learning at the University of Colombo. Blended learning is defined as an approach to education that effectively integrates classroom practices (teaching learning and assessment) with online learning (teaching learning and assessment) practices.
Soon after the COVID19 related shut down we had several inquiries made from highly rated universities in the USA. The foreign university looked to us as worthy partners to sustain their recruitment of Sri Lankan students at a discounted rate of 1/6 their original on campus fees with 10% for our university. Based on the discussion we did express an interest in partnership in the award of dual degrees through the “cyber campus” modality; which is a long process of planning. What brings into focus is that the format of blended learning provides opportunities for external partnerships to collaborate with foreign university in teaching and research.
Let me end by reiterating that consciously or unconsciously our inherent Lankan Culture encouraged us to counter threats imposed on higher education from the COVID19 pandemic by responding to the trendy management acronym VUCA through facing “Volatility with Vision, Uncertainty with Understanding, Complexity with Clarity and Ambiguity with Agility”.
Our fundamental values encouraged us to prioritize, risk manage, make pragmatic decisions, foster a change and seek sustainable solutions, while encouraging quick responses and a holistic outlook.
Features
Picked from the Ends of the Earth he became the Pope of the Peripheries

“You know that it was the duty of the Conclave to give Rome a Bishop. It seems that my brother Cardinals have gone to the ends of the earth to get one, but here we are.” That was then Cardinal Jorge Mario Bergoglio from Buenos Aries, Argentina, and newly elected as Pope Francis on 13 March 2013, addressing the throng of faithful Christians and curious tourists from the papal balcony of Saint Peter’s Basilica in Rome. “Sacristy sarcasm,” as a Catholic writer has aptly described it, was one of many endearing attributes of Pope Francis who passed away on Easter Monday after celebrating the resurrection of Christ the day before. Francis was the first Jesuit to become Pope, the first Argentinian Pope, and the first Pope from outside of Europe in over a 1,000 years.
He broke conventions from the outset, preferring the plain white cassock and his personal cross to richly trimmed capes and gold crucifixes, and took the name Francis not after any preceding Pope but after Saint Francis of Assisi, the 13th century Italian Catholic friar, one of Italy’s patron saints and the Church’s patron of the environment. Born to immigrant Italian parents in Argentina, the quintessential periphery of the modern world order, Pope Francis became the Pope of the world’s migrants, its peripheries, and its environment. The protection of migrants, the theme of the peripheries and the stewardship of the environment have been the defining dimensions of the Francis papacy.
Addressing the cardinals before the Conclave, Francis called on the Church to “come out of herself and to go to the peripheries, not only geographically, but also the existential peripheries”. Francis was the first Pope to break the Eurocentric matrix of the Church. His predecessor from Germany, Pope Benedict XVI, had been an unabashed Europhile who had expressed concerns over non-Christian Turkey joining the European Union and was known for his views alluding to violent aspects of Islam.
In contrast, Francis dared to take the Church “beyond the walls” and to reach out to humanity as a whole. His October 2020 encyclical, “Fratelli Tutti,” (Fraternity and Social Friendship), was an inspired call to fight the dominant prejudice of our time targeting Muslims. Muslims and Christians in the Middle East are among the more vocal in sharing their grief at his passing. He has consistently called for unity in their battered lands, “not as winners or losers, but as brothers and sisters”. During the devastation of Gaza after October 2023, he kept close contact with priests in Gaza and practically called them every night until his recent illness.
Within the Church, Francis recast the College of Cardinals to make it globally more representative and reduce its European dominance. The 135 cardinals under 80 years who will conclave to elect the Francis’s successor include 53 cardinals from Europe, 23 from Asia, 20 from North America, 18 each from South America and Africa, and three from Oceania.
His first encyclical in 2015, Laudato Si’” (“Care for our Common Home”) on the environment, was again a first for the Church, and it became the moral manifesto for climate change action both within and outside the Church, and a catalyst for consensus at the historic 2015 Paris Climate Change Conference. The encyclical focuses on the notion of ‘integral ecology’ linking climate crisis to all the social, political and economic problems of our time. The task ahead is to take “an integrated approach” for “combatting poverty, “protecting nature” and for “restoring dignity to the excluded”.
The 12 years of the Francis papacy were also years of historical global migration from the peripheries and the social and political backlashes at the centre. In one measure of the problem, there were 51 million displaced people in the world in 2013 when Francis became Pope, but the number more than doubled to 120 millions by 2024. Pope Francis countered the political backlash against migration by projecting compassion for the migrants and the marginalized as a priority for the Church. He famously rebuked Trump in 2015 when Trump was foraying into presidential politics and touted the idea of a “big, beautiful wall” at the US-Mexican border, and said that building walls “is not Christian.”
In January, this year, Pope Francis called out US Vice President JD Vance’s flippant interpretation of the Catholic concept of “ordo amoris” (the order of love or charity) to justify Trump’s restrictive immigration policies. Vance, a Catholic convert since 2019, had suggested that love and charity should first begin at home, could then be extended to the neighbour, the community, one’s country, and with what is left to see if anything can be done for the rest of the world. America first and last, in other words.
The Pope’s rejoinder was swift: “Christian love is not a concentric expansion of interests that little by little extend to other persons and groups. The true ordo amoris that must be promoted is that which we discover by meditating constantly on the parable of the ‘Good Samaritan,’ that is, by meditating on the love that builds a fraternity open to all, without exception.” The Pope went on to condemn the Trump Administration’s conflation of undocumented immigrant status with criminality to justify their forced deportation out of America.
Papacy and Modernity
The Catholic Church and the papacy are nearly 2,000-year old institutions, perhaps older and more continuous than any other human institution. The papacy has gone through many far reaching changes over its long existence, but its consistent engagement with the broader world including both Christians and non-Christians is a feature of late modernity. The Catholic journalist Russell Shaw in his 2020 book “Eight Popes and the Crisis of Modernity”, provides an overview of the interactions between the popes of the 20th century – from Pius X to John Paul II – and the modern world in both its spiritual and secular dimensions.
The dialectic between the popes and modernity actually began with Pope Leo XIII of the 19th century, whose 1891 encyclical Rerum Novarum was a direct response to the spectre of socialism in the late 19th century and elevated property rights to be seen as divine rights located beyond the pale of the state. As I have written in this column earlier, in Fratelli Tutti, Pope Francis falls back on anterior Christian experiences to declare that “the Christian tradition has never recognized the right to private property as absolute or inviolable and has stressed the social purpose of all forms of private property.” He also moved away from the Church’s traditional privileging of individual subsidiarity over the solidarity of the collective to emphasizing the value of solidarity, decrying the market being celebrated as the panacea to satisfy all the needs of society, and calling for strong and efficient international institutions in the context of globalized inequalities.
Popes of the 20th century have grappled with both secular and spiritual challenges through some really tumultuous times including two world wars; the rise and fall of fascism and Nazism, not to mention communism; the liberation of colonies as nation states; economic depressions and recessions; the sexual revolution; and, in our time, massive migrations, climate change, never ending conflicts, and most of all the growing recognition of the centrality of the human person including the recognition and realization of human rights.
In varying ways, the popes have been advocates of peace and provided moral and material support to resolving conflicts around the world. Pope Francis has been more engaged and more ubiquitous than his predecessors in using the papacy to good effect. His Argentinian background gave him the strength and a unique perspective to take on current political issues unlike the Italian popes of the 20th century; the Polish Pope John Paul II who had quite a different experiential background and therefore a different agenda; or Benedict XVI who was mostly a German theologian.
A pope’s ultimate legacy largely depends on what he did with the Church that he inherited, both as an institution and as an agency, and what he leaves behind for his successor. As the Catholic Historian Liam Temple, at Durham University, has observed in his obituary, “Pope Francis embodied a tension at the heart of Catholicism in the 21st century: too liberal for some Catholics and not liberal enough for others. As such, his attempts at reform necessarily became a fine balancing act. History will undoubtedly judge whether the right balance was struck.” At the same time, Pope Francis’s broader legacy could be that he irreversibly brought the spatial and social peripheries of the world to the centre of papacy in Rome.
by Rajan Philips
Features
LESSONS FROM MY CAREER: SYNTHESISING MANAGEMENT THEORY WITH PRACTICE

Part 10
Wrapping up in Japan
I was sorry that my wonderful stay in Japan was coming to an end. The Industrial and Systems Engineering course had come to a close. My wife, too, joined me for the last week. The Asian Productivity (APO) organizers of the course were very gracious in inviting her to the closing ceremony and the farewell party.
All the participants were excited about putting what we had learned into practice. In fact, we had to submit a work programme we hoped to implement upon returning to our home countries. The APO and AOTS (Association for Overseas Technical Scholarship) staff left no stone unturned to give us theoretical and practical knowledge over these three months. We were so grateful to them.
My wife and I had planned some interesting sightseeing, but nothing went according to plan. We had planned some excursions from the day after the course finished, but the TV announced early morning about an impending typhoon, advising everyone to stay indoors. The joke by the Philippines participants that “the only things they export to Japan are typhoons” came true.
Most typhoons originate near the Philippines and head towards Japan mainly in September. The “all clear signal” came only in the afternoon. The other trip we went on was to the amusement park at Lake Yamanaka at the foot of Mount Fuji. It was a disaster because it was the sunniest Saturday of that summer, and everyone was going in the same direction. The usual two-hour trip became six hours, and by the time we got to the park, it was time to leave on our pre-booked return bus. We just had time for a short paddle boat ride.
Stopover in the Philippines
As I had mentioned in an earlier episode, The Ceylon Tyre Corporation, where I was the Industrial Engineer, had a technical collaboration with BF Goodrich, a global tyre manufacturer with plants in several countries. They arranged for me to visit their plant near Manila.
If my memory is correct, I recall that the Sri Lanka rupee was stronger than the Philippine peso at that time. We were picked up at the airport by the Plant Manager, and the first thing he told my wife was, “Don’t ever wear that chain when you go out”. He told me, “Never wear that wristwatch when you go out”.
On the way to the hotel, the police checked the car. We were asked to get out and were checked. Immediately, I formed a negative opinion of the country. Apparently, there were some bomb explosions in the city. Marcos’s term was coming to an end. The general gossip was that Marcos had engineered the bomb blasts so that he could continue with Martial Law.
In 1980, Sri Lanka had no checkpoints, nor was anyone checked. When I entered a mall in the evening, the security guard thoroughly checked my wife’s handbag and my camera case. I was surprised at these checks. A couple of years later, Sri Lanka was in the same boat.
The factory visit was great. I was struck by the comparison that at the Ceylon Tyre Corporation, we made 1,000 standard tyres with 2,000 employees, while at the BF Goodrich factory they made 2,000 tyres with 1,000 employees. Our labour productivity was awful. However, I learned a few things that we could improve back home.
Back at work
Returning to the factory and resuming my job as the Industrial Engineer, I implemented some changes. Still, I found a lot of resistance from many others. I was determined to implement the famous Japanese “Quality Circles”, where non-executive employees are trained and empowered to analyze production and quality problems and proceed in a systematic way to find the root causes, generate solutions and implement them with management approval.
BF Goodrich New York sent a set of success stories and failures of Quality Circles from the USA and Europe. The year 1980 was the peak of the popularity of Quality Circles, and almost every journal, whether it was Engineering, Accountancy, Personnel Management, or Management, had articles about this new technique from the mystical Far East.
I wasn’t making much progress with Quality Circles, and a colleague told me it would never succeed because the Chairman was a non-believer in the participative style of management. The workers immediately erased the factory floor lines I managed to paint. Change was not favoured.
I discussed my frustrations with my immediate boss. I explained my desire to implement many new methods I learned in Japan and expected him to remove these obstacles. He pondered and said, “OK. Give me three months”. After three months, I had not noticed anything new or any change in attitude, so I confronted my boss again. He leaned back in his chair, smiled and said, “When I completed my MSc and returned, I faced a similar situation, but in three months, my enthusiasm had vanished. I expected the same to happen to you, so I promised that all your frustrations would be over in three months. I never bargained for your enthusiasm to remain”.
Since I had no role to play now and had implemented many new things, I decided it was time to seek better opportunities elsewhere where I could experiment with my newly gained knowledge.
Seeking New Opportunities
I had applied to a few other places and was selected, but I was still unhappy with the emoluments package. Nothing could match the salary and incentives at the Tyre Corporation despite my new position being at a much higher level. However, the Co-operative Management Services Centre (CMSC), later renamed the Sri Lanka Institute of Co-operative Management (SLICM), offered me the post of General Manager.
Unfortunately, I was informed by the Tyre Corporation that I have to complete the three-year obligatory period because of my training in Japan and that I cannot resign now. I had to decline the lucrative CMSC offer.
The Tyre Corporation was finding it difficult to find a replacement for the post of Finance Manager despite repeated advertisements. Even the previous Finance Manager was partly qualified. I, as the Industrial Engineer, was the only fully qualified Accountant. However, I had not worked a single day as an accountant.
I was very close to the Finance and Accountancy Division staff because my work involved a lot of information from Accounts for my performance analysis. When the advertisement for a Finance Manager (Head of Finance) appeared once more, the staff of the Accounting Division wanted me to apply, assuring me of their fullest support.
They probably went on the premise that the known devil is better than the unknown. I applied, and the Board of Directors interviewed me and asked me only one question: “Are you sure you want this post?” I said yes, and they all said, “Then the post is yours”. Nothing happens in Corporations until the minutes are confirmed at the next Board meeting.
While waiting for the next Board meeting, I heard that the CMSC vacancy was still unfilled. It has been six months since my interview there. I also heard that the Minister responsible for CMSC was in a dilemma because the two internal candidates for the post were from families known to the him, and he did not want to displease the one who would not be selected.
At the same time, my sister, who was Senior Assistant Secretary (Legal) to the Ministry of Justice, took me to meet Mr. S B Herath, the Minister of Food and Co-operatives. Immediately, he ordered CMSC to pay my bond, which was down to half its value by then and bonded me for two years at CMSC instead. He said, “This is only an intra-Government bookkeeping transaction”, so it’s not an issue. The Minister’s dilemma was sorted. An outsider was the better choice. He was probably displeased both internal candidates.
The day before the next Board meeting of the Tyre Corporation, the General Manager asked me to meet him and announced the contents of the letter he had received from the Ministry of Co-operatives. I confirmed my decision to take up the appointment at CMSC. When he got to know of my decision, the Chairman of the Tyre Corporation, Mr Justin Dias, tried to persuade me to remain, but I declined.
Later that evening, my uncle, Mr Sam Wijesinha, a former Secretary General of Parliament and later the Ombudsman, visited me, claiming that Mr Justin Dias had said I was making a terrible mistake. I explained that I knew the new place well because of their pioneering studies in improving co-operative societies with Swedish experts.
My uncle finally accepted my reasoning. My father’s approach was different. He said that even if it is a terrible place, you should take it if you have the courage and ability to turn it around. CMSC paid the bond, and I left the Tyre Corporation.
Moving to the CMSC
The CMSC was set up to provide advice, consultancy services and training for all types of Co-operative Societies. It was also an advisory body that advised the Minister if needed. During the closed economy, it conducted many useful projects such as queue reduction, form design, system design, and other work for the co-operative sector. The consultants were from Agriculture, Industry, Industrial Engineering, and Marketing. This is why the board preferred a multidisciplinary person to head the organization, and I fitted the bill. In addition to the consultants, there was the Administration Division, Documentation division and the support staff.
The previous incumbent of my post was Mr Olcott Gunasekera, who was the Chairman and General Manager. He had retired as the Commissioner of Co-operative Development and then taken the post at CMSC. Subsequently, he resigned from CMSC. When I arrived, the Chairman was Mr P K Dissanayake, who was still the Commissioner of Co-operative Development as well.
On my first day, I understood the culture of the new place. Being taken around, I was introduced to the staff and the building. We were on two floors of the MARKFED building in Grandpass. On my rounds, I noticed that one room shared by two consultants had no window curtains, but all other rooms had. Upon inquiry, I was informed that the two consultants had divergent views about the curtain. One wanted the curtains fully open, while the other wanted them fully closed. One morning, they discovered that the curtains had mysteriously vanished overnight. They were never replaced.
I did not see much enthusiasm at the staff meeting; most were with dull faces. Perhaps they disliked being bossed by a 33 year old General Manager. There was no vibrancy. The issues brought up were mostly petty issues. The next day, one consultant walked into my office with his cup of tea and blamed the administrative officer for the tea’s poor quality and lack of cleanliness. It was shocking. I had hoped they would be ready with plans to revive the co-operative sector rather than surface petty issues.
I realized that a complete overhaul of the culture was necessary. Most staff members were late to the office, and my first task was to issue a circular about being punctual and that there would be no grace period. Suddenly, all support staff, led by an “unofficial leader”, barged into my office about the circular. They had done their homework and found that many government organizations had a grace period except Tyre Corporation.
I stuck to my decision, and people got the message that I meant business. I transformed the sleepy office towards a more vibrant environment by organizing several training seminars for co-operative society staff. The sleepy office sprang to life, with even the idling drivers helping to fold and post the circulars. The place was beginning to change gradually. The older consultants gradually left with new opportunities brought about by the newly opening economy. I was sorry to lose the good experience, though.
More about CMSC in the next episode.
Sunil G Wijesinha
(Consultant on Productivity and Japanese Management Techniques
Retired Chairman/Director of several Listed and Unlisted companies.
Awardee of the APO Regional Award for promoting Productivity in the Asia and Pacific Region
Recipient of the “Order of the Rising Sun, Gold and Silver Rays” from the Government of Japan.
He can be contacted through email at bizex.seminarsandconsulting@gmail.com)
Features
Four post-election months as Chairman SLBC and D-G Broadcasting

I was Chairman of the Sri Lanka Broadcasting Corporation and Director-General of Broadcasting only for a period of a little over four months, before I was reassigned. Therefore, a lengthy account of my stewardship in this post would not be necessary. I would however, like to briefly touch upon some salient issues. Firstly, on the management side, I found the organization to lack sufficient vigour. There had developed a looseness dangerously bordering on the careless.
For instance, a Sinhala news reader, who had to do the 6.30 a.m. news bulletin came late by about ten minutes, delaying the station’s opening, in spite of the fact that a car was sent to her residence to pick her up. She had to be sent on compulsory leave pending an inquiry. A large number of employees had got into the habit of aimlessly walking the corridors. That had to be stopped. There were employees playing carom in the canteen, during office hours. The carom boards had to be taken into custody and released only during the lunch hour and after 5 p.m. Stern action was promised against anyone smelling of liquor.
‘The Directors of the divisions were enjoined to have a regular monthly meeting with their staff and the minutes of the meetings sent up to me. I met the Directors once a fortnight. I met the Trade Unions representing all parties and groups regularly. Through these meetings we were able to identify a long checklist of items that needed to be worked on and followed up. The list was then prioritized and specific time periods set for completion of action.
In some instances we later found, that implementation was on schedule, but the quality of the implementation poor. Quality checks were then installed. For some reason, the annual administration report of the Corporation had not been published for a number of years. Therefore, the reports and accounts had not been laid before Parliament. The rectification of this situation was begun. All in all, the entire administration and management of the institution had to be toned up and a degree of rigour injected into the system. This process was set in motion.
On the programme and quality side too, a great deal of collaborative effort had to be put in. Here, unfortunately, we did not have a free hand. Politics came into contention. During the period of the previous government some radio artistes, especially singers had been sidelined allegedly on political grounds, Now with a five-sixths majority in Parliament the rulers wanted to make up for lost time, and virtually demanded five-sixths of programs. The genre of many of them was Sinhala pop, and although I resisted consistently and continuously creating a serious imbalance in the Sinhala music programs, this happened. This initial surge could not be stopped, although towards my last month in office things were coming more into balance.
Amongst the varied programme activities, I was particularly interested in a program initiated by Mr. C. de S. Kulatillake on regional customs, dialects, and language peculiarities, including the Veddah language. We did not have television at this time and there was the danger, that with increased urbanization and migration, some of these linguistic and cultural aspects would be lost forever. I therefore, heavily backed Mr. Kulatilleke’s research and recordings and found ways and means of finding extra funds to sustain his program.
Practical Problems
In an era of non-existent T.V., radio in Sri Lanka had a powerful countrwide reach. Therefore, it naturally attracted the attention of politicians. This was not a healthy situation. Each one vied for more airtime. Each one kept tabs on the news bulletins and was disappointed and angry that their rivals and competitors appeared to get greater exposure. They all felt they were doing great things, but the SLBC only gave publicity to their rivals. This was a serious problem. It tended to disturb the balance of programming and the fair presentation of news.
On the other hand, it was also personally galling. Politicians, including Ministers, telephoned me with a degree of irritation and anger. Some of them accused my staff of partisanship and insisted on giving details of producer X’s close connections with Minister Y, leading to Minister Y getting undue and disproportionate publicity. Others, mercifully just a very few, accused me of trying to bring the government into disrepute. Apparently, according to this thinking the reputation of the government would depend to a large extent on maximizing the sound of their voices on radio.
To add to those woes was Mr. Premadasa, Minister of Local Government Housing and Construction and No. 2 in the UNP. He was obsessed with publicity to the point where all of us including the JSS felt that it was counter productive. He was happiest when arrangements were made for the country to hear his voice in abundance. None of us had a choice in this matter. But I got the flak, including some abusive phone calls, inquiring whether I was stooging Mr. Premadasa! Such are the difficulties of public servants who find themselves in the middle of political dog-fights.
To restore a degree of balance and equilibrium was exceedingly difficult, and it is to the credit of many in the Corporation, that as professional broadcasters, they resisted as far as possible irrespective of their party affiliations. Such resistance had my full encouragement and backing. The Corporation was not the United National Party Broadcasting Corporation or the Sri Lanka Freedom Party Broadcasting Corporation. It was the Sri Lanka Broadcasting Corporation set up by Parliamentary Statute. Therefore, as best as possible, Sri Lanka had to be served.
As Chairman of the Sri Lanka Broadcasting Corporation, I was also Ex-officio a member of the Board of Directors of the State Film Corporation. This was for me, a fascinating field and during my brief tenure there, I tried to bring whatever skills and experience I had, to the better management of the Corporation, as well as encouraging the beginning of a serious dialogue and reflection on policy.
The Artistic Temperament
Besides politics, the other central issue in the internal dynamics of the Corporation was the one of managing the artistic temperament. Artistes were sensitive people. Some of them were very talented. The problem was that the combination of these two qualities also made them very opinionated and often temperamental. Disputes among them were many. Some of them belonged to different schools of music, and had strong views about those of other schools. Some of them thought that they were trained in better musical academies than others. Some thought they had more modern views, which had to be given greater respect and weight.
Underlying these varied views was also the pervasive pressure of commercial competition. An Artiste’s standing in the Corporation was convertible to cash by way of a larger number of invitations to private shows, prospective work with recording companies, and other benefits. Given all these circumstances, an important preoccupation was the settling of squabbles among them, squabbles which threatened the smooth programming that was necessary in order to sustain a large variety of music programs, nvolving substantial broadcast time. I was to encounter later, similar problems with artists and artistes when I became Secretary to the Ministry of Education and Higher Education.
Within a day or two of our arrival in Sri Lanka (from a conference in Belgrade), I received a telephone call from Mr. S.B. Herat, Minister of Food and Cooperatives. He asked me to come and see him. I had neither known nor met Mr. Herat before. But I knew him by sight. When I saw him at his Campbell Place residence, where he stayed with his brother, after asking a few questions, he invited me to become the Secretary to his Ministry.
Mr. K.B. Dissanayke of whom I had written about in a previous chapter, was retiring from service. I inquired from Mr. Herat as to whether my present minister Mr. D.B. Wijetunge was aware that he was going to make this offer to me. He said “No”, but he would be speaking to him. I told him I was sorry, but if my present minister had not been informed, it was not possible for me to continue with this conversation.
This was the tradition we were brought up in. One did not discuss a matter like this behind the back of one’s minister. In fact, I remember the instance in the 1960’s when Mr. D.G. Dayaratne, a senior civil servant who was then functioning as the Port Commissioner when called by the Prime Minister Mrs. Bandaranaike and offered the post of Secretary to the Cabinet declined to discuss the issue, because she had not informed his Minister Mr. Michael Siriwardena. Mr. Dayaratne was later appointed, after the formalities had been concluded.
In my case, Mr. Herat was apologetic and said he would not discuss the matter further, but only wished to know whether I would serve if there was general agreement. I said, “Yes” and that this was based on a principle I followed, of taking up whatever assignment the government of the day wished me to undertake. Mr. Herat appreciated this, and we parted. As I was leaving he said “Please don’t mention this conversation to anybody. I will be clearing matters with your minister and the Prime Minister.” (Mr. Jayewardene was not President yet.)
I promised not to. Matters rested at this for two days. On the morning of the third day which was a holiday, where I had decided to go to the (radio) station later than usual, the telephone at home rang at about 9.30 a.m. The Minister of Lands and Irrigation Mr. Gamini Dissanayake was on the line. He said “Dharmasiri, what are you wasting your time at SLBC for? We are forming a new Ministry of Mahaweli Development. Join me and become its secretary.”
I was now in a serious quandary. I couldn’t tell him that the Food Minister had already spoken to me. I had promised to keep that conversation secret. I therefore rather lamely told Mr. Dissanayake that I knew nothing about irrigation systems or river diversions, and that it was best for him to look for someone with some experience in that area. I suggested Mr. Sivaganam, who was his Secretary in the Ministry of Lands. But Mr. Dissanayake was not to be so easily diverted.
He merely said, “No, you will pick it up in three months. It’s going to be an enormous challenge and a great creative endeavour. Please come. I will speak to the prime minister.” I reminded him that he should speak to my minister first. He promised to do so. To my relief, he did not request me to keep this conversation confidential. I therefore, rang Mr. Herat and was fortunate to find him at home. I requested an immediate appointment. I said that the matter was urgent. He asked me to come.
When I told him what happened, he was visibly upset. He thought that Mr. Dissanayake knew that he was interested in getting me. I told Mr. Herat that the last thing I wanted was to be in the middle of a tug of war between two ministers and to please understand that the present situation was none of my seeking. He was very understanding. He agreed that I should not be misunderstood by anyone.
Mr. Herat told me later that the matter was finally resolved in Cabinet. Both Ministers had argued for me. What had finally clinched the issue had been my previous experience as deputy food commissioner. The government was about to launch a major food policy reform, and they finally concluded that my presence in the food ministry was more important at the time.
Thus it was, that one afternoon, when I had just finished seeing off the French Cultural Attache (at SLBC), who had come to present some recordings of French music, an envelope bearing the seal of President’s House was hand delivered to me. It contained a letter from the Secretary to the President intimating to me that the President was pleased to appoint me as Secretary to the Ministry of Food and Co-operatives “with immediate effect.”
One could not however, abandon responsibilities involved in the only national broadcasting facility “with immediate effect.” What I did “with immediate effect” was to call a series of emergency meetings with all the relevant parties including Heads of Divisions, Trade Unions, and other important persons. The news of my imminent departure spread rapidly, and large numbers of employees sought to see me to express their shock and regret.
Inbetween meetings, I had to find the time to speak to them, however briefly. I had enjoyed good relations with everyone and I felt somewhat sad at the prospect of this sudden departure. I had to dissuade employees and trade unions going in delegation to see the Minister to protest at my going. Amongst the unions, one of the most affected seemed to be the JSS, the same union that protested at my appointment. Now they wanted to protest at my departure. This too, I successfully stopped.
The SLFP Union was extremely unhappy. They had felt secure because of my presence. Now they felt quite insecure. They did not know what type of person would succeed me. My Directors of Divisions were very upset. One of the problems was that to everyone this was a sudden blow. They did not possess my knowledge of the background to all this and I was of course sworn to secrecy.
My meetings went on till near midnight. I myself had not anticipated that my new appointment would come so fast. Therefore, there was much to discuss and decide on, particularly fairly urgent and important matters that would come up during the following few weeks. Then there were important matters to be pursued, both of a bilateral and international nature, consequent to the Non-Aligned Broadcasting conference. I had virtually just come back from that meeting. Responsibilities for follow up action had to be allocated. It turned out to be an exhausting day, and finally when I left the station for the last time another day had dawned.
(Excerpted from In Pursuit of Governance, autobiography of MDD Peiris)
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