Business
Dialog enhances accessibility for deaf community at Customer Care Centres through DeafTawk services
Dialog Axiata PLC, Sri Lanka’s #1 connectivity provider, has introduced DeafTawk interpreter services at its customer care centers islandwide, a move poised to enhance the accessibility and user-friendliness of its services to the deaf community. Highlighting the company’s unwavering dedication to enhancing outreach for Persons with Disabilities (PWDs), this initiative aligns with the GSMA Assistive Tech Programme, which drives inclusivity by improving access and use of mobile technologies and related services for PWDs.
The DeafTawk service is a trilingual platform that allows deaf users to connect with qualified interpreters, and they can now use the app to connect with customer service representatives with ease. By extending this platform to Dialog Customer Care Centres, customers will receive instructions displayed in sign language, directing them to a dedicated support area. Once there, a representative will use the DeafTawk app to connect with a sign language interpreter, who will then facilitate communication between the two parties.
Commenting, Sandra De Zoysa, Group Chief Customer Officer of Dialog Axiata PLC, said, “We are pleased to launch the second phase of our long-term roadmap for creating equal access to our services. Following the successful redesign of dialog.lk to cater to the diverse needs of individuals with disabilities, including those with vision impairments, cognitive challenges and more, integrating DeafTawk to our service offering significantly breaks down communication barriers the deaf community faces in terms of accessing support. Dialog remains steadfast in our dedication to keeping our customers at the heart of all that we do.”
Adding, Asanga Priyadarshana, Head of Sustainability and Group Chief Risk and Compliance Officer of Dialog Axiata PLC said, “Leveraging the power of technology to foster inclusivity continues to be a hallmark of Dialog’s ethos, reinforcing our commitment to Sustainable Development Goals. This latest initiative represents a significant milestone in Sri Lanka’s accessibility efforts. We’re excited to continue in this journey of empowering Sri Lankan lives by creating accessible and equitable spaces, whilst championing Diversity, Equity and Inclusion.”
As the third phase of the company’s Assistive Tech programme, Dialog aims to implement assistive technology across all its customer care centers, further offering PWDs easy access to its services.
(Dialog)
Business
India pledges $450 million for cyclone recovery while Sri Lanka’s top financial watchdog seat remains vacant
India extended a powerful hand of friendship on December 23, pledging $450 million to help Sri Lanka rebuild from Cyclone Ditwah. The aid, announced by Indian External Affairs Minister Dr. S. Jaishankar, is a lifeline for critical infrastructure, housing and agriculture.
Yet, even as this commitment was made, a crucial question hung in the air: Who will watch the money?
Sri Lanka has operated without a permanent Auditor General for eight months, an independent observer told The Island Financial Review.
“Since April 2025, the constitutional body meant to be the independent guardian of public spending has been led by temporary appointees. This isn’t just bureaucratic delay; it is a self-inflicted wound on democratic accountability,” he said.
He explained that the Auditor General, mandated by the Constitutional Council, is the linchpin that ensures public funds are used with integrity.
“In a nation still recovering from a devastating economic crisis, the AG’s role is the bedrock of trust. This office audits everything from social safety nets to state-owned enterprise losses and, critically, emergency expenditures,” he noted.
“The delay undermines public trust and robust oversight at a time when these are urgently needed. With no permanent AG, the oversight of billions in cyclone relief funds – including India’s generous package – can be fundamentally weakened.”
India’s decision to provide funds despite this oversight vacuum is a profound act of goodwill, the observer said.
“But the question now shifts squarely to the Sri Lankan government: How will it honour that faith? The $450 million is a mirror held up to Sri Lanka’s governance,” he stated.
He urged the Constitutional Council to act decisively to appoint a competent, independent Auditor General through a transparent process.
“This is the cornerstone of ensuring that disaster recovery builds not just physical infrastructure, but also public trust,” he concluded.
By Sanath Nanayakkare
Business
Robust overseas demand for Sri Lanka’s premier tea
Ceylon Tea exports have demonstrated notable volume growth for the first eleven months of 2025, reaching a cumulative total of 239.57 million kilograms. This figure represents a solid increase of 16.35 million kilograms compared to the corresponding period in 2024, signalling robust overseas demand for Sri Lanka’s premier commodity.
The broader trend, however, reveals a dynamic reshuffling among the nation’s key export markets, painting a picture of both promising diversification and shifting global trade currents.
A striking development is the continued ascendancy of Iraq as the single largest importer of Ceylon Tea. During the January to November period, Iraq purchased 36.77 million kilograms, marking a substantial 21% year-on-year increase and firmly securing its top position. In contrast, the traditional powerhouse market of Russia, while holding second place with 19.94 million kilograms, recorded a 13% decline in volume. Other markets show significant movement; Türkiye follows closely in third place, while Libya has emerged as a high-growth destination, witnessing a remarkable 115% surge in imports to claim fourth position. This evolving landscape underscores a strategic shift, where gains in emerging and regional markets are actively counterbalancing softer demand in some established ones.
Categories such as Instant Tea and Tea Bags have recorded encouraging gains in both volume and foreign exchange earnings, indicating a positive consumer trend towards convenience and value-added products. This gradual move up the value chain is crucial for enhancing the sector’s resilience and profitability.
Business
Sri Lanka to host South Asia’s inaugural Reggae festival in Bentota
Sri Lanka is poised to enter the regional cultural spotlight as the host of South Asia’s first-ever reggae music festival. “ONE LOVE 2026 – A Tribute to Bob Marley” will be held from 27 to 29 March 2026 on the beaches of Bentota, marking an unprecedented celebration of global reggae music within the Asia-Pacific region.
The landmark announcement was made at a press conference hosted by the ultra-luxury property, NUWA- City of Dreams in Colombo.
The festival represents a significant cultural and tourism initiative, featuring an unprecedented assembly of international reggae talent for the region. The confirmed lineup includes six globally acclaimed acts: Maxi Priest, The Wailers, Julian Marley & Ky-Mani Marley, Inner Circle and Big Mountain.
Organised by One In A Million Entertainment Ltd.—a Sri Lankan-owned firm with headquarters in Europe and Colombo – in strategic collaboration with Caribbean Entertainment, the event builds upon a proven track record of delivering major international entertainment to Sri Lanka. The festival is anticipated to attract thousands of attendees, including local enthusiasts and visitors from key markets such as India, the Maldives, and Bangladesh, as well as Western tourists seeking a tropical retreat.
Aligning with the commemoration of Bob Marley’s 81st birthday, the event carries profound cultural resonance. It also incorporates a charitable component, with a portion of proceeds dedicated to a children’s orphanage water purification project managed by the Indian Cultural Association in Sri Lanka, and to supporting the charitable activities of the Bob and Rita Marley Foundation in Jamaica.
The festival’s international delegation will be accommodated at NUWA Sri Lanka, the flagship ultra-luxury destination of Melco Resorts & Entertainment in Colombo.
Ticket Information: Daily General Admission: LKR 10,000, Daily VIP Admission: LKR 50,000, Early Bird Three-Day Festival Pass (Limited Offer):, General Admission: LKR 25,000, VIP Access: LKR 125,000 Tickets are available via the PickMe Events platform.
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