Business
COVID–19 is accelerating the technology takeover
– Shanil Fernando, Co-founder & Managing Director, Sysco LABS
The COVID-19 pandemic has revealed a great deal of vulnerabilities, and technology has proved to be an invaluable tool. Be it e-education, work from home tools, or essential services, our reliance on technology has deepened during the pandemic.
The Four Stages of Pandemic Behavior
The patterns of altered behavio

chools closed, work from home (WFH) and maintain social distancing. Then, we adapt to the virus, and return to more normal lives having developed a deeper understanding of how to live with the virus. Finally, after a vaccine is discovered, scaled and distributed, our behavior can return to how it was.
r can be divided into four stages. The Danger Zone is the period when the country goes into lockdown to try to contain the virus and flatten the curve. What follows is the New Normal; when countries try to open up a little while continuing to keep s
We have seen the reactions of different companies, and can predict certain trends: (Diagram 1)
The first group of companies are completely unable to operate in the danger zone, such as companies in the travel, hospitality and ride sharing industries. These companies have suffered predominantly because they rely on direct services to people.
Companies with low long-term stickiness prop themselves up during the pandemic by creating a simple business that addresses new needs. They take advantage large companies’ struggle to react effectively. Ultimately, these companies lose market share due to a lack of customer experience. Larger players also catch up eventually.
Businesses with high stickiness see increased patronage during lockdown, and only a small drop afterwards. Ultimately, the momentum gained through new customers may allow them to continue to grow their customer base, even after the lockdown ends.
The biggest successes though are the new outliers whose business is based on changing consumer behaviors. Once behavior has been changed, they feel comfortable continuing to operate that way post-lockdown.
Two Sri Lankan companies that succeeded in this environment are PickMe Delivery and oDoc. oDoc, a company that provides telemedicine software, saw a 374% increase in new customer registrations during the lockdown period in March growing at 10% per day. They became the official telemedicine provider for the government of Sri Lanka and released an online COVID-19 symptoms checker. The adoption of video-based consultations has increased, and some patients may now prefer this convenience.
Business
Cheaper credit expected to drive Sri Lanka’s business landscape in 2026
The opening weeks of 2026 are offering a glimmer of cautious hope for the business community weary from years of economic turbulence and steep financing costs. The Central Bank’s latest weekly economic indicators signal more than just macroeconomic stability. They point to early signs of a long-awaited trend; a measurable dip in borrowing costs.
“If sustained, this shift could transform steady growth into a robust, investment-led expansion,” a senior economist told The Island Financial Review.
The benchmark Average Weighted Prime Lending Rate (AWPR) declined by 21 basis points to 8.98% for the week ending 16 January, according to the Central Bank.
“For entrepreneurs and CEOs, this is not just another statistic. It could mean the difference between postponing an expansion and hiring new staff. Across boardrooms, the hope is that this marks the start of a sustained downward trend that holds through 2026,” he said.
When asked about the instances where Treasury Bills are not fully subscribed by the investors, he replied,” Treasury Bill yields remained broadly stable, with only minimal movement across 91-day, 182-day, and 364-day tenors. Strong demand was clear, with the latest T-Bill auction oversubscribed by about 3.5 times. This sovereign-level stability creates room for the gradual easing of commercial lending rates, allowing the Central Bank to nurture a more growth-supportive monetary policy.”
Replying to a question on how he views the inflation numbers in this context, he said, “The year-on-year increase in the National Consumer Price Index stood at a manageable 2.4% in November, with core inflation at 2.2%. Such an environment should allow interest rates to fall without sparking a price spiral. For businesses, it means the real cost of borrowing adjusted for inflation, and it is becoming more favourable for them. While consumers still face weekly price shifts in vegetables and fish, the broader disinflation trend gives policymakers leeway to keep credit affordable.”
Referring to the growth trajectory, he mentioned, “With GDP growth provisionally at 5.4% in the third quarter of 2025 and Purchasing Managers’ Indices signalling expansion in both manufacturing and services, the economy is in a growth phase. However, to accelerate this momentum businesses need capital at lower cost to modernise machinery, boost export capacity, and spur innovation. Affordable credit is, therefore, not merely helpful, it is essential to shift growth into a higher gear.”
In conclusion , he said,” The coming months will be watched closely, because for Sri Lankan businesses, a sustained decline in borrowing costs isn’t just an indicator; it’s the foundation for growth. There’s hope that this easing in the cost of money will prevail through most of the year.”
By Sanath Nanayakkare ✍️
Business
Mercantile Investments expands to 90 branches, backed by strong growth
Mercantile Investments & Finance PLC has expanded its national footprint to 90 branches with a new opening in Tangalle, reinforcing its commitment to community accessibility. The trusted non-bank financial institution, with over 60 years of service, now supports diverse communities across Sri Lanka with leasing, deposits, gold loans, and tailored lending.
This physical expansion aligns with significant financial growth. The company recently surpassed an LKR 100 billion asset base, with its lending portfolio doubling to Rs. 75 billion and deposits growing to Rs. 51 billion, reflecting strong customer trust. It maintains a low NPL ratio of 4.65%.
Chief Operating Officer Laksanda Gunawardena stated the branch network is vital for building trust, complemented by ongoing digital investments. Managing Director Gerard Ondaatjie linked the growth to six decades of safeguarding depositor interests.
With strategic plans extending to 2027, Mercantile Investments aims to convert its scale into sustained competitive advantage, supporting both customers and Sri Lanka’s economic progress.
Business
AFASL says policy gap creates ‘uneven playing field,’ undercuts local Aluminium industry
A glaring omission in the Board of Investment’s (BOI) Negative List is allowing duty-free imports of fully fabricated aluminium products, severely undercutting Sri Lanka’s domestic manufacturers, according to a leading industry association.
The Aluminium Fabricators Association of Sri Lanka (AFASL) warns that this policy failure is threatening tens of thousands of jobs, draining foreign exchange, and stifling local industrial capacity.
“This has created an uneven playing field,” the AFASL said, adding that BOI-approved developers gain cost advantages over local fabricators, while government revenue and foreign exchange are lost through imports of products already made in Sri Lanka.
The core of the issue lies in a critical policy gap. While raw aluminium extrusions are protected on the BOI’s Negative List – which restricts duty-free imports – finished products like doors, windows, and façade systems are not. Furthermore, the list’s lack of specific Harmonised System (HS) codes allows these finished items to be imported under varying descriptions, slipping through duty-free.
This loophole, the AFASL argues, disadvantages a robust local industry that employs over 30,000 people directly and indirectly. Supported by five local extrusion manufacturers, a skilled NVQ-certified workforce, and a well-established glass-processing sector, the industry has been operational since the 1980s.
The association highlights that the damage extends beyond fabrication. The imported systems often include glass, hinges, locks, and accessories, all of which are produced locally, thereby cutting off demand across the entire domestic value chain. Small and medium-sized enterprises (SMEs), a segment government policy aims to support, are feeling the impact most acutely.
Since May 2025, the AFASL has been engaged in talks with the BOI, Finance Ministry, and Industries Ministry. Their key demand is to include specific HS codes on the Negative List and to list fabricated aluminium doors, windows, and curtain wall systems under HS Code 7610 to close the loophole.
While welcoming supportive recommendations from the Industries Ministry to add these products to an updated Negative List, the AFASL sounded a note of caution. It warned that proposed reductions in the CESS levy could further incentivise imports, undermining the sector’s recovery from the economic crisis.
The association also pointed to an inequity in the current framework. With most subsidies withdrawn, BOI-registered property developers continue to benefit from duty-free imports, while locally made products remain subject to heavy taxes for the general population.
The AFASL is urging policymakers to align investment incentives with national industrial policy, protect domestic manufacturing, and ensure fair competition across the construction supply chain to safeguard an industry vital to Sri Lanka’s economy.
By Sanath Nanayakkare ✍️
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