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Commercial Bank- StrEdge Advisory successfully complete a BPR project

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Sri Lanka’s largest private bank- Commercial Bank of Ceylon PLC recently completed a three-year Business Process Reengineering (BPR) project with StrEdge Advisory, the business consultancy arm of StrEdge Group of Companies.

Covering the entire branch network of Commercial Bank, comprising 268 branches across the country, the project included reviewing of processes within the branch network, redesigning of job descriptions and implementation of the same. Further, this exercise covered a process review of the import and export departments and included review and redesigning of the Card Centre and credit card recoveries processes, a StrEdge news release said.

“The branch review covered processes related to assets and liability products and pawning. The BPR project also reviewed operations and centralized functions. The implementation of solutions was driven by a steering committee which consisted of both bank and StrEdge team members,” it said.

“With the customer at the heart of the transformation, Commercial Bank-StrEdge collaboration has added value to the quality of deliverables by the BPR project. ‘Right technology is imperative here, as customers want a quality service with least time spent on processes and  StrEdge was able to strengthen the platforms of the Bank further,’ Managing Director/Group CEO of Commercial Bank of Ceylon, S. Renganathan remarks.”

Despite the challenges brought about by the COVID pandemic and the lockdown that followed, the release explained, both teams adapted to new norms and implemented identified solutions, which was yet another feat. The active participation within the implementation supported by highly engaging steering committee structures was headed by Chief Operating Officer, Commercial Bank of Ceylon PLC, Sanath Manatunge who played a key role by facilitating the Bank to steer through change management and project management challenges. The support and the inputs provided by the members of the corporate management of the Bank also was a key factor in the success of the project.

As a home-grown consultancy firm catering to multiple industries covering tri-dimensional elements of ‘people-process and technology’, StrEdge was instrumental in creating the required space to identify the imparities in the key functional areas and provide the right solutions to Sri Lanka’s largest private bank.

“Although we are essentially a local consultancy team, we benchmark ourselves with the best global practices to meet local needs. Our high levels of understanding of the banking industry from both Sri Lankan and global perspectives, coupled with strong connections made towards all levels within the Bank enabled us to drive a BPR project of this scale successfully, going beyond an assignment of traditional consultancy. While it is important to have global best practices in place, the ‘cultural-sensitivity’ cannot be undermined,” says the CEO, StrEdge Advisory and Director, StrEdge Group of Companies, Sumedha Wijesekera.

“StrEdge team’s focus was to create value to the end customer to see Commercial Bank as the ‘Best place to bank with’ and for its employees to see the bank as the ‘Best place to work at’. To realize this, it was important that customer-engaging functions, centralized processing functions and closure of the processes were all interconnected. The approach from a ‘people, process and technology’ perspective which is fundamental to all StrEdge-driven ventures, was crucial for the success of the project,” notes Director, StrEdge of Group of Companies Janaka Epasinghe



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Sri Lanka Tourism makes a strong impression at CMT 2026 in Stuttgart, Germany

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Sri Lanka Tourism marked its presence at CMT 2026, held in Stuttgart, Germany, one of the largest consumer travel fairs in Europe. The Sri Lanka Stand accommodated representatives from the local tourism industry, providing a valuable platform to connect directly with the German travel community, particularly travellers with long-haul travel intentions.

Sri Lanka’s participation at CMT 2026 enabled direct engagement with consumers and helped stimulate interest in exploring the country’s diverse and year-round travel experiences. This presence addressed a long-standing need for Sri Lanka Tourism to participate in major consumer-focused travel platforms, effectively taking destination promotion directly to the travellers’ doorstep.

A wide range of travel packages, customised itineraries, accommodation options, and experiential offerings were presented to interested German consumers by Sri Lankan DMCs, under the umbrella of Sri Lanka Tourism. The platform also allowed potential travellers to clarify concerns and queries related to planning travel to Sri Lanka through direct, face-to-face interactions with industry professionals.

These direct engagements enabled Sri Lankan industry participants to gain valuable insights into emerging travel interests, changing consumer behaviour, and evolving customer expectations in the German market. The face-to-face discussions with end consumers strengthened the industry’s understanding of demand trends and product requirements.

Strategically, Sri Lanka Tourism’s focus on B2C promotions serves as a catalyst for strengthening B2B platforms, ensuring that final decision-makers—the travellers—are actively engaged alongside trade partners. This alignment enhances the overall effectiveness of trade collaborations. Well-designed consumer promotion activities, including giveaways, contests, experiential engagements, and cultural performances, created emotional connections with visitors, improved destination recall, and reinforced Sri Lanka’s positioning as a compelling long-haul destination. (Sri Lanka Tourism)

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Adora raises the bar for hospital-backed aesthetic care in Wattala

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Dr. Piyumini Gunasekara on advanced non surgical treatments

Hemas Hospitals has strengthened its regional healthcare positioning with the launch of Adora Cosmetic Centre at Hemas Hospital Wattala, introducing a hospital-backed, clinically governed model of aesthetic medicine at a time when South Asia’s cosmetic sector is expanding faster than regulation.

Unlike standalone cosmetic clinics, Adora is fully integrated into the Hemas Hospital ecosystem, embedding aesthetic services within hospital-grade infrastructure, multidisciplinary medical support and internationally aligned clinical governance.

Speaking at the launch, Dr. Lakith Peiris, Managing Director of Hemas Hospitals & Labs, said the centre represents a deliberate shift in strategy.

“Adora is not about cosmetic enhancement alone. It is built on protocols, trained clinicians and governance. As healthcare providers scale across the region, safety and medical credibility must remain non-negotiable,” he told The Island Financial Review.

The centre is positioned as a health-class facility, combining advanced aesthetic technologies with evidence-based medical pathways. This approach addresses growing regional concerns over unregulated cosmetic practices, offering patients reassurance through professional oversight and ethical medical standards.

Prabhan Gunawardena, Director General Manager of Hemas Hospital Wattala, said the initiative reflects both clinical responsibility and business foresight.

“The cosmetic industry is evolving rapidly across South Asia. Adora demonstrates how innovation can be scaled responsibly when anchored in medical expertise and hospital governance,” he said.

Detailing the centre’s scope, Dr. Piyumini Gunasekara, Medical Officer – Adora Cosmetic Centre, said treatments are designed to address medical and aesthetic concerns through personalised, evidence-based care.

She told The Island Financial Review:”We offer advanced non-surgical treatments for concerns such as hyperpigmentation, acne and acne scarring, fine lines and wrinkles, collagen loss, enlarged pores, rosacea, UV damage, excessive sweating, warts and moles. Every procedure is clinically assessed and delivered within a hospital-backed framework to ensure safe and sustainable outcomes.”

Clinical governance remains central to operations, reinforced by Dr. Malith Atapattu, Director – Medical Services and Quality, who highlighted the importance of protocol-driven care in a sector often challenged by inconsistent standards.

As Sri Lanka positions itself as a regional healthcare and medical tourism destination, hospital-led aesthetic centres such as Adora signal a broader industry shift—where growth is aligned with governance, trust and long-term sustainability.

For Hemas Hospitals, Adora represents a calculated entry into a high-growth segment without compromising medical integrity. For the region, it underscores a clear message: the future of aesthetic care lies in hospital-backed, clinically governed models—not cosmetic shortcuts.

By Ifham Nizam

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John Keells Consumer Foods Sector dominates SLIM National Sales Awards 2025 with landmark wins

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The John Keells Consumer Foods Sector (JKCF) has reinforced its standing as a powerhouse in Sri Lanka’s FMCG industry with an exceptional performance at the SLIM National Sales Awards 2025, securing an impressive total of 27 awards. This remarkable achievement reflects the sector’s unwavering commitment to building high-performing teams, nurturing sales excellence, and driving sustained growth across its diverse business verticals.

Representing the iconic brands of Ceylon Cold Stores PLC (CCS), Keells Food Products PLC (KFP), and Colombo Ice Company (CICL), JKCF has long been recognized for its rich legacy of innovation and leadership in beverages, frozen confectionery, and processed foods. Its long-standing focus on people capability and performance culture continues to fuel industry-leading achievements, with the latest recognition at SLIM NSA 2025 marking one of the largest collective wins by a single organization in the event’s history.

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