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Airtel Lanka reaffirms commitment to customers during challenging times

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In the wake of ongoing economic hardship faced by Sri Lankan consumers, the island’s most preferred telco among youth, Airtel Lanka, issued a statement reiterating its commitment to stand by its customers in difficult times, and hold to its promise of delivering maximum value for nation’s fast-growing base of mobile users.

“From the time we first commenced operations in Sri Lanka more than a decade ago, Airtel Lanka has been driven by a single mission: to deliver a world class network experience, while ensuring we deliver maximum value and superior customer service. Especially in the past three years, we have steadily delivered on this promise, as evidenced by the roll-out of a complete suite industry-first innovations of pre and post-paid packages that have helped shift the entire market towards offering users the best possible deal.

“We stand firm in our commitment to our customers, and in supporting them through this period of challenges in the Sri Lankan economy. Our aim is to continue easing their burden and ensure that affordability never becomes an obstacle for our customers who rely on our world-class network to stay connected with their studies, work, friends, and family” Airtel Lanka CEO, Ashish Chandra said.

Over the past year, Airtel has enjoyed the strongest growth in the Sri Lankan telco sector, has more users flocked to their pioneering pre and post-paid offers, as evidenced by over 1.1 million users that switched over to Airtel Freedom packs

Among the most recent Airtel offerings to take the market by storm has been the Airtel 888 Unlimited Freedom Plus pack which was the first in Sri Lanka to offer unlimited voice calls to any Airtel number, unlimited access to Facebook, Messenger, WhatsApp, and YouTube, and a generous data allocation, all valid for 30 days. This package has struck a chord with customers seeking a comprehensive and affordable connectivity solution.

“Within just a few months of launch, a staggering number of customers have switched over to this pack, with more users coming on board every day. Interestingly, over 50% of activations were from youth, reinforcing Airtel’s position as the people’s brand, especially among Sri Lanka’s youth. We are also careful to continuously assess the needs of our customers and upgrade our offerings, based on their app usage preferences. That is how we ensure that products like Airtel 888 pack are always value laden, and designed around the needs of our users; hence, we have recently enhanced the 888 pack by adding three more apps to its unlimited social media portfolio. Thus making it the strongest product offering currently in the market,” Chandra explained.

Notably, Airtel was the first telco in Sri Lanka to offer unlimited calls to any network in the post-paid market, following its earlier introduction of the same feature for prepaid users through the Freedom Unlimited packs. As part of its mission to revolutionize the Sri Lankan mobile industry by providing maximum value to customers, Airtel introduced the Unlimited 1098 postpaid plan, priced at Rs. 1,098 offering unlimited voice calls to any network, along with 40GB of 4G anytime data, full HD quality video streaming, social media and SMS facilities to meet monthly requirements.

Since implementing significant upgrades to its network, powered by state-of-the-art 5G-ready infrastructure, Airtel has consistently redefined the Sri Lankan telco market. The company has launched a flurry of innovative products, engaged in socially driven partnerships aimed at empowering Sri Lanka’s youth, and advocated for progressive industry policies to ensure a more vibrant future for the Sri Lankan telco sector.

Airtel Lanka’s efforts to empower Sri Lankan telco customers have also made it a powerful telco trendsetter, with all industry players having since emulated Airtel on several ‘industry-firsts’. These include Airtel’s extremely popular post-paid Data Rollover option, as well as the introduction of Unlimited Calls bundled with generous data allocations of up to 30GB of free data.

Airtel Lanka’s ‘Data Rollover’ feature enables post-paid users to carry-over of unused data to the next month, accumulating up to 200GB. This feature allows users to enjoy unrestricted HD quality social media, work from home, and downloads while saving data and expenses.



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Sri Lanka betting its tourism future on cold, hard numbers

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“From Data to Decisions” initiative jointly backed by Australia’s Market Development Facility holds its panel discussion

National Airport Exit Survey tells quite a story

Australia’s role here is strategic, not charitable

In a quiet but significant shift, Sri Lanka’s tourism sector is moving beyond traditional destination marketing and instinct-based planning. The recent launch of the “From Data to Decisions” initiative jointly backed by Australia’s Market Development Facility and the Sri Lanka Tourism Development Authority, sent an unambiguous message: sentiment is out, statistics are in.

The initiative is anchored by a 12-month National Airport Exit Survey, a trove of data covering 16,000 travellers. The findings sketch a new traveller profile: nearly half are young (20–35), independent, and book online. Galle, Ella, and Sigiriya are the hotspots; women travellers outnumber men; and a promising 45% plan to return. This isn’t just trivia. It’s a strategic blueprint. If Sri Lanka Tourism listens, it can tailor everything from infrastructure to marketing, moving from guesswork to precision.

Tourists have a real sense of achievement after hiking the trail to Ella Rock

The keynote speaker, Deputy Minister Prof. Ruwan Ranasinghe called data “a vital pillar of tourism transformation.” Yet the unspoken truth is that Sri Lanka has long relied on generic appeals -beaches, heritage, smiles. In today’s crowded market, that’s no longer enough. As SLTDA Chairman Buddhika Hewawasam noted, this partnership is about “elevating how we collect, analyse, and use data.”

Australia’s role here is strategic, not charitable. By funding research and advocating for a Tourism Satellite Account, it is helping Sri Lanka build a tourism sector that is both sustainable and measurable. Australian High Commissioner Matthew Duckworth linked this support to “global standards of environmental protection” – a clear nod to the growing demand for green travel. This isn’t just aid; it’s influence through insight.

“The real test lies ahead,” a tourism expert told The Island. “Data is only as good as the decisions it drives. Will these insights overcome bureaucratic inertia? Will marketing budgets actually follow the evidence toward younger, independent, female travellers?,” he asked.

“The comprehensive report promised for early 2026 must move swiftly from recommendation to action. In an era where destinations are discovered on Instagram and planned with algorithms, intuition alone is a high-stakes gamble. This forum made one thing clear: Sri Lanka is finally building its future on what visitors actually do – not just what we hope they’ll do. The numbers are in. Now, the industry must dare to follow them,” he said.

By Sanath Nanayakkare

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New ATA Chair champions Asia’s small tea farmers, unveils ambitious agenda

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New Chairman of the Asia Tea Alliance (ATA), Nimal Udugampola

In his inaugural address as the new Chairman of the Asia Tea Alliance (ATA), Nimal Udugampola placed the region’s millions of smallholders at the core of the global tea industry’s future, asserting they are the “indispensable engine” of a sector that produces over 90% of the world’s tea.

Udugampola, who is also Chairman of Sri Lanka’s Tea Smallholdings Development Authority, used his speech at the 6th ATA Summit held in Colombo on Nov. 27 to declare that the prosperity of Asian tea is “entirely contingent” on the resilience of its small-scale farmers, who have historically been overlooked by premium global markets.

“In Sri Lanka, smallholders account for over 75% of our national production. Across Asia, millions of families maintain the quality and character of our regional teas,” he stated, accepting the chairmanship for the 2025-2027 term.

To empower this vital community, Udugampola unveiled a vision focused on Sustainability, Equity, and Digital Transformation. The strategic agenda includes:

Climate Resilience: Promoting climate-smart agriculture and regenerative farming to protect smallholdings from environmental disruption.

Digital Equity: Leveraging technology like blockchain to create farm-to-cup traceability, connecting smallholders directly with premium consumers and ensuring fair value.

Market Expansion: Driving innovation in tea products and marketing to attract younger consumers and enter non-traditional markets.

Standard Harmonization: Establishing common regional quality and sustainability standards to protect the “Asian Tea” brand and push for stable, fair pricing.

Linking the alliance’s goals to national ambition, Udugampola highlighted Sri Lanka’s target of producing 400 million kilograms of tea by 2030. He presented the country’s “Pivithuru Tea Initiative” as a model for other ATA nations, designed to achieve this through smallholder empowerment, digitalization, and aligned policy objectives.

By Sanath Nanayakkare

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Brandix recognised as Green Brand of Year at SLIM Awards 2025

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Brandix has championed best practices in the sphere of sustainable manufacturing over the years

Brandix Apparel Solutions was recognised as the Green Brand of the Year at the Sri Lanka Institute of Marketing (SLIM) Brand Excellence Awards 2025, taking home Silver, the highest award presented in the category this year.

The ‘Green Brand of the Year’ recognises the brand that drives measurable environmental impact through sustainable practices, climate-aligned goals and long-term commitment to protecting natural resources.

A pioneer in responsible apparel manufacturing for over two decades, Brandix has championed best practices in the sphere of sustainable manufacturing covering environmental, social, and governance aspects. The company built the world’s first Net Zero Carbon-certified apparel manufacturing facility (across Scope 1 and Scope 2) and meets over 60% of its energy requirement in Sri Lanka via renewable sources.

Head of ESG at Brandix, Nirmal Perera, said: “Being recognised as Green Brand of the Year is an encouraging milestone for our teams working across sustainability.”

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