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Jetwing takes off and then July 1983 hits

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(Excerpted from The Jetwing Story on the Life of Herbert Cooray by Shiromal Cooray)

Though conscientious about records, accounts and compliance with regulations, Herbert Cooray was never a number- cruncher. His decision-making did not involve the detailed scrutiny of feasibility studies, balance sheets and financial analyses. Like most entrepreneurs of his generation, he navigated by intuition. He would consider a proposition, talk the matter over with those who could inform or advise him, and then make his decision. He never rushed into things – nor, on the other hand, did he waste time when it was of the essence. His instincts rarely let him down.

If he had a special talent, it was for property. He had an eye for location, and over the years acquired land in some of the most picturesque .yet accessible parts of an island famed around the world for its breathtaking beauty. When the opportunity arose, he would develop these locations in ways that enhanced rather than detracted from their natural beauty. His passion, reflected to this day in the mission statement of the company he founded, which was to make a visitor’s experience unique and legendary – in direct contrast to the uniformity of mass-market hospitality and tourism.

He never lost his belief in the power of the personal touch. Sri Lanka is a country of famously hospitable people, so a Sri Lankan company in the hospitality business simply had to be exceptional. In the early years, he spent long hours at the Blue Oceanic Hotel, ensuring that every detail was just right and constantly seeking improvements. He impressed this attitude on his employees, meeting frequently with them to discuss ways and means of adding value to the service they provided.

He was equally keen to see that his staff were well treated; the investment, he knew from long experience, would be repaid many times over in staff-customer relations. This is the legacy Herbert has left at Jetwing, the constant drive to ensure all visitors to Jetwing are touched by the company’s’ unique offering of the famed Sri Lankan hospitality at its best!

In 1987, Herbert’s son Hiran graduated in Marketing and returned home from America to join the family business, Ruan Samarasinghe, meanwhile, had developed into an accomplished hotelier. These two young men would become Herbert’s indispensable lieutenants.

His portfolio of hotels continued to grow. Over the next few years, he acquired St. Andrew’s Hotel, Nuwara Eliya, from Milhuissen and the Yala Safari Game Lodge, badly damaged in the ethnic riots of 1983, from his friend V. Balasubramaniam. He was also a member of the consortium that built Eastern Village, a property fronting the spectacular beach at Nilaveli on the East Coast. It would have been a great success, but the tragic events of 1983 ensured that it was never opened. Other investments included the building of Royal Oceanic Beach Hotel, another Geoffrey Bawa hotel, in Negombo, and a stake (as well as a management interest) in the Sigiriya Village Hotel.

With so many hotels to fill with guests and run, it made sense to set up his own hotel management and marketing company. With Hayleys, a blue-chip Sri Lankan conglomerate, as his investment partner, he launched Jetwing Hotels in 1995. Hayleys, which had decided to invest in what was now being called the ‘leisure sector’ had cause to congratulate itself on its choice of partner. When the group liquidated its investment in the sector in 2010, the value of its stake had risen many times over, in spite of operating during the dark days of Sri Lanka’s tourism.

A Sri Lankan magazine, Business Today, featured the Jetwing story in their February 1998 issue. It quotes Herbert Cooray: “The tourism industry was at a pioneering stage at the time, and we had to rely on ourselves for all the resources we needed. I had several good friends, among them George Ondaatjie and Lucien Perera who supported and encouraged me over the years.

Although not a marketing genius, Herbert knew that word of mouth was a potent tool to use to market his hotels. Hence, he insisted that a legendary service, a service which others will talk about, was provided. He would meet clients and chat with them to gather important market information.

In August 1997, Hayleys, then Sri Lanka’s top business group, featured heavily in a country report by SocGen-Crosby, a leading international investment bank. The report was full of praise for Hayleys’ partner in the leisure sector: ‘Industry experts, including some competitors,’ it said, `have high regard for Jetwing’s management style, using phrases such as professional, aggressive and marketing savvy to describe it:

This was a great endorsement to a man’s passion to build a company with a dream to be the best in the industry at driving value for the clients and all other stakeholders. To Herbert, his company had to be committed to the highest of standards, that features great people who will provide a great service – which will in turn attract loyal customers.

Herbert believed from his early construction days that trust and mutual respect among employees, customers and suppliers are the foundation for success. To quote Herbert again from the 1998 issue of Business Today, “our ideal is not to be number one in the industry but to give the best service, and to be above everyone else in service.”

July 1983 saw the commencement of the darkest era in Sri Lanka’s modern history. Ethnic riots and the escalation of a hitherto low-intensity separatist insurgency caused widespread insecurity and instability, creating an atmosphere of anxiety and tension. The decade saw numerous attacks by the LTTE, the so-called ‘Tamil Tigers, on public landmarks and infrastructure, including the destruction of several aircrafts belonging to the national airline, Air Lanka. Tourism all but collapsed. Sri Lanka’s magnificent east coast was rendered nearly inaccessible as Tigers and a short-lived Indian ‘Peace Keeping Force’ jockeyed for the upper hand.

As if this was not bad enough, in the late 80’s, the south of the country was soon terrorized by a second insurgency, mounted by a nationalist/ communist group, the JVP (Janatha Vimukthi Peramuna). There were more assassinations, reprisals, local, regional or even national knockdowns, and forced closures of private businesses. Implacably opposed to all things foreign JVP militants visited hotels and demanded their closure, or simply robbed the management and guests of their money and belongings at gunpoint. Finally, the chairman of the Tourist Board took an unusual step and requested foreign tour operators to repatriate their clients from Sri Lanka, effectively bringing the industry to a standstill.

In the vacuum that followed this decision, the industry was forced into severe retrenchment. With almost no tourists arriving from overseas, the competition for a few wealthy local customers and resident expatriates became fierce. Revenues plummeted as hotels and travel agencies began undercutting one another. War stories in the international media and citizen travel advisories by European countries kept the tourists away- airlines and air charter operators pulled out of the country, while trained and experienced Sri Lankan hotel and travel professionals were snapped up by overseas employers. Replacing them was almost impossible: educated young people no longer saw any future in a career in the tourism sector.

By the mid- 1990s, however, a recovery seemed to be underway. The trickle of visitors was growing and investment in tourism began to pick up again. Hostilities continued in the north and east, but the rest of the country seemed to be safe for travelers. In 2002, the government and the Tigers negotiated a ceasefire and began negotiating terms of peace. To the tourism industry, this was a much needed present – hopes soared.

They were only too soon dashed. First came 9/11, with its chilling effect on air travel and tourism worldwide. Then, at home, the peace negotiations ended in acrimony. Soon the country was back at war. The final blow came on December 26, 2004, when the Asian tsunami devastated almost the entire littoral of the island. It also all but killed the slowly reviving tourism industry. The country was in mourning and shock.

Jetwing was among the operators most severely affected by the Boxing Day tsunami; its south coast property, Yala Safari Beach Hotel, was utterly destroyed. Thirty-three people died, including the senior management of the hotel. Among the survivors were 40 other employees, who continued to be retained on the company payroll despite the total loss of their jobs, along with their workplace.

Herbert Cooray never let his people down. The families of those who perished were also taken care of, in spite of the severe financial loss to the company. It is not by accident that the senior managers of the hotel lingered to ensure that other colleagues and the clients were sent off, then costing them their lives, they lived the philosophy of customer care which is so sacred to Jetwing.

July 1983 saw the commencement of the darkest era in Sri Lanka’s modern history. Ethnic riots and the escalation of a hitherto low-intensity separatist insurgency caused widespread insecurity and instability, creating an atmosphere of anxiety and tension. The decade saw numerous attacks by the LTTE, the so-called ‘Tamil Tigers, on public landmarks and infrastructure, including the destruction of several aircrafts belonging to the national airline, Air Lanka. Tourism all but collapsed. Sri Lanka’s magnificent east coast was rendered nearly inaccessible as Tigers and a short-lived Indian ‘Peace Keeping Force’ jockeyed for the upper hand.

As if this was not bad enough, in the late 80’s, the south of the country was soon terrorized by a second insurgency, mounted by a nationalist/ communist group, the JVP (Janatha Vimukthi Peramuna). There were more assassinations, reprisals, local, regional or even national knockdowns, and forced closures of private businesses.

Implacably opposed to all things foreign JVP militants visited hotels and demanded their closure, or simply robbed the management and guests of their money and belongings at gunpoint. Finally, the chairman of the Tourist Board took an unusual step and requested foreign tour operators to repatriate their clients from Sri Lanka, effectively bringing the industry to a standstill.

In the vacuum that followed this decision, the industry was forced into severe retrenchment. With almost no tourists arriving from overseas, the competition for a few wealthy local customers and resident expatriates became fierce. Revenues plummeted as hotels and travel agencies began undercutting one another. War stories in the international media and citizen travel advisories by European countries kept the tourists away- airlines and air charter operators pulled out of the country, while trained and experienced Sri Lankan hotel and travel professionals were snapped up by overseas employers. Replacing them was almost impossible: educated young people no longer saw any future in a career in the tourism sector.

By the mid- 1990s, however, a recovery seemed to be underway. The trickle of visitors was growing and investment in tourism began to pick up again. Hostilities continued in the north and east, but the rest of the country seemed to be safe for travelers. In 2002, the government and the Tigers negotiated a ceasefire and began negotiating terms of peace. To the tourism industry, this was a much needed present – hopes soared.

They were only too soon dashed. First came 9/11, with its chilling effect on air travel and tourism worldwide. Then, at home, the peace negotiations ended in acrimony. Soon the country was back at war. The final blow came on December 26, 2004, when the Asian tsunami devastated almost the entire littoral of the island. It also all but killed the slowly reviving tourism industry. The country was in mourning and shock.

Jetwing was among the operators most severely affected by the Boxing Day tsunami; its south coast property, Yala Safari Beach Hotel, was utterly destroyed. Thirty-three people died, including the senior management of the hotel. Among the survivors were 40 other employees, who continued to be retained on the company payroll despite the total loss of their jobs, along with their workplace.

Herbert Cooray never let his people down. The families of those who perished were also taken care of, in spite of the severe financial loss to the company. It is not by accident that the senior managers of the hotel lingered to ensure that other colleagues and the clients were sent off, then costing them their lives, they lived the philosophy of customer care which is so sacred to Jetwing.



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Challenges faced by the media in South Asia in fostering regionalism

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Main speaker Roman Gautam (R) and Executive Director, RCSS, Ambassador (Retd) Ravinatha Aryasinha.

SAARC or the South Asian Association for Regional Cooperation has been declared ‘dead’ by some sections in South Asia and the idea seems to be catching on. Over the years the evidence seems to have been building that this is so, but a matter that requires thorough probing is whether the media in South Asia, given the vital part it could play in fostering regional amity, has had a role too in bringing about SAARC’s apparent demise.

That South Asian governments have had a hand in the ‘SAARC debacle’ is plain to see. For example, it is beyond doubt that the India-Pakistan rivalry has invariably got in the way, particularly over the past 15 years or thereabouts, of the Indian and Pakistani governments sitting at the negotiating table and in a spirit of reconciliation resolving the vexatious issues growing out of the SAARC exercise. The inaction had a paralyzing effect on the organization.

Unfortunately the rest of South Asian governments too have not seen it to be in the collective interest of the region to explore ways of jump-starting the SAARC process and sustaining it. That is, a lack of statesmanship on the part of the SAARC Eight is clearly in evidence. Narrow national interests have been allowed to hijack and derail the cooperative process that ought to be at the heart of the SAARC initiative.

However, a dimension that has hitherto gone comparatively unaddressed is the largely negative role sections of the media in the SAARC region could play in debilitating regional cooperation and amity. We had some thought-provoking ‘takes’ on this question recently from Roman Gautam, the editor of ‘Himal Southasian’.

Gautam was delivering the third of talks on February 2nd in the RCSS Strategic Dialogue Series under the aegis of the Regional Centre for Strategic Studies, Colombo, at the latter’s conference hall. The forum was ably presided over by RCSS Executive Director and Ambassador (Retd.) Ravinatha Aryasinha who, among other things, ensured lively participation on the part of the attendees at the Q&A which followed the main presentation. The talk was titled, ‘Where does the media stand in connecting (or dividing) Southasia?’.

Gautam singled out those sections of the Indian media that are tamely subservient to Indian governments, including those that are professedly independent, for the glaring lack of, among other things, regionalism or collective amity within South Asia. These sections of the media, it was pointed out, pander easily to the narratives framed by the Indian centre on developments in the region and fall easy prey, as it were, to the nationalist forces that are supportive of the latter. Consequently, divisive forces within the region receive a boost which is hugely detrimental to regional cooperation.

Two cases in point, Gautam pointed out, were the recent political upheavals in Nepal and Bangladesh. In each of these cases stray opinions favorable to India voiced by a few participants in the relevant protests were clung on to by sections of the Indian media covering these trouble spots. In the case of Nepal, to consider one example, a young protester’s single comment to the effect that Nepal too needed a firm leader like Indian Prime Minister Narendra Modi was seized upon by the Indian media and fed to audiences at home in a sensational, exaggerated fashion. No effort was made by the Indian media to canvass more opinions on this matter or to extensively research the issue.

In the case of Bangladesh, widely held rumours that the Hindus in the country were being hunted and killed, pogrom fashion, and that the crisis was all about this was propagated by the relevant sections of the Indian media. This was a clear pandering to religious extremist sentiment in India. Once again, essentially hearsay stories were given prominence with hardly any effort at understanding what the crisis was really all about. There is no doubt that anti-Muslim sentiment in India would have been further fueled.

Gautam was of the view that, in the main, it is fear of victimization of the relevant sections of the media by the Indian centre and anxiety over financial reprisals and like punitive measures by the latter that prompted the media to frame their narratives in these terms. It is important to keep in mind these ‘structures’ within which the Indian media works, we were told. The issue in other words, is a question of the media completely subjugating themselves to the ruling powers.

Basically, the need for financial survival on the part of the Indian media, it was pointed out, prompted it to subscribe to the prejudices and partialities of the Indian centre. A failure to abide by the official line could spell financial ruin for the media.

A principal question that occurred to this columnist was whether the ‘Indian media’ referred to by Gautam referred to the totality of the Indian media or whether he had in mind some divisive, chauvinistic and narrow-based elements within it. If the latter is the case it would not be fair to generalize one’s comments to cover the entirety of the Indian media. Nevertheless, it is a matter for further research.

However, an overall point made by the speaker that as a result of the above referred to negative media practices South Asian regionalism has suffered badly needs to be taken. Certainly, as matters stand currently, there is a very real information gap about South Asian realities among South Asian publics and harmful media practices account considerably for such ignorance which gets in the way of South Asian cooperation and amity.

Moreover, divisive, chauvinistic media are widespread and active in South Asia. Sri Lanka has a fair share of this species of media and the latter are not doing the country any good, leave alone the region. All in all, the democratic spirit has gone well into decline all over the region.

The above is a huge problem that needs to be managed reflectively by democratic rulers and their allied publics in South Asia and the region’s more enlightened media could play a constructive role in taking up this challenge. The latter need to take the initiative to come together and deliberate on the questions at hand. To succeed in such efforts they do not need the backing of governments. What is of paramount importance is the vision and grit to go the extra mile.

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When the Wetland spoke after dusk

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Environmental groups and representatives

By Ifham Nizam

As the sun softened over Colombo and the city’s familiar noise began to loosen its grip, the Beddagana Wetland Park prepared for its quieter hour — the hour when wetlands speak in their own language.

World Wetlands Day was marked a little early this year, but time felt irrelevant at Beddagana. Nature lovers, students, scientists and seekers gathered not for a ceremony, but for listening. Partnering with Park authorities, Dilmah Conservation opened the wetland as a living classroom, inviting more than a 100 participants to step gently into an ecosystem that survives — and protects — a capital city.

Wetlands, it became clear, are not places of stillness. They are places of conversation.

Beyond the surface

In daylight, Beddagana appears serene — open water stitched with reeds, dragonflies hovering above green mirrors.

Yet beneath the surface lies an intricate architecture of life. Wetlands are not defined by water alone, but by relationships: fungi breaking down matter, insects pollinating and feeding, amphibians calling across seasons, birds nesting and mammals moving quietly between shadows.

Participants learned this not through lectures alone, but through touch, sound and careful observation. Simple water testing kits revealed the chemistry of urban survival. Camera traps hinted at lives lived mostly unseen.

Demonstrations of mist netting and cage trapping unfolded with care, revealing how science approaches nature not as an intruder, but as a listener.

Again and again, the lesson returned: nothing here exists in isolation.

Learning to listen

Perhaps the most profound discovery of the day was sound.

Wetlands speak constantly, but human ears are rarely tuned to their frequency. Researchers guided participants through the wetland’s soundscape — teaching them to recognise the rhythms of frogs, the punctuation of insects, the layered calls of birds settling for night.

Then came the inaudible made audible. Bat detectors translated ultrasonic echolocation into sound, turning invisible flight into pulses and clicks. Faces lit up with surprise. The air, once assumed empty, was suddenly full.

It was a moment of humility — proof that much of nature’s story unfolds beyond human perception.

Sethil on camera trapping

The city’s quiet protectors

Environmental researcher Narmadha Dangampola offered an image that lingered long after her words ended. Wetlands, she said, are like kidneys.

“They filter, cleanse and regulate,” she explained. “They protect the body of the city.”

Her analogy felt especially fitting at Beddagana, where concrete edges meet wild water.

She shared a rare confirmation: the Collared Scops Owl, unseen here for eight years, has returned — a fragile signal that when habitats are protected, life remembers the way back.

Small lives, large meanings

Professor Shaminda Fernando turned attention to creatures rarely celebrated. Small mammals — shy, fast, easily overlooked — are among the wetland’s most honest messengers.

Using Sherman traps, he demonstrated how scientists read these animals for clues: changes in numbers, movements, health.

In fragmented urban landscapes, small mammals speak early, he said. They warn before silence arrives.

Their presence, he reminded participants, is not incidental. It is evidence of balance.

Narmadha on water testing pH level

Wings in the dark

As twilight thickened, Dr. Tharaka Kusuminda introduced mist netting — fine, almost invisible nets used in bat research.

He spoke firmly about ethics and care, reminding all present that knowledge must never come at the cost of harm.

Bats, he said, are guardians of the night: pollinators, seed dispersers, controllers of insects. Misunderstood, often feared, yet indispensable.

“Handle them wrongly,” he cautioned, “and we lose more than data. We lose trust — between science and life.”

The missing voice

One of the evening’s quiet revelations came from Sanoj Wijayasekara, who spoke not of what is known, but of what is absent.

In other parts of the region — in India and beyond — researchers have recorded female frogs calling during reproduction. In Sri Lanka, no such call has yet been documented.

The silence, he suggested, may not be biological. It may be human.

“Perhaps we have not listened long enough,” he reflected.

The wetland, suddenly, felt like an unfinished manuscript — its pages alive with sound, waiting for patience rather than haste.

The overlooked brilliance of moths

Night drew moths into the light, and with them, a lesson from Nuwan Chathuranga. Moths, he said, are underestimated archivists of environmental change. Their diversity reveals air quality, plant health, climate shifts.

As wings brushed the darkness, it became clear that beauty often arrives quietly, without invitation.

Sanoj on female frogs

Coexisting with the wild

Ashan Thudugala spoke of coexistence — a word often used, rarely practiced. Living alongside wildlife, he said, begins with understanding, not fear.

From there, Sethil Muhandiram widened the lens, speaking of Sri Lanka’s apex predator. Leopards, identified by their unique rosette patterns, are studied not to dominate, but to understand.

Science, he showed, is an act of respect.

Even in a wetland without leopards, the message held: knowledge is how coexistence survives.

When night takes over

Then came the walk: As the city dimmed, Beddagana brightened. Fireflies stitched light into darkness. Frogs called across water. Fish moved beneath reflections. Insects swarmed gently, insistently. Camera traps blinked. Acoustic monitors listened patiently.

Those walking felt it — the sense that the wetland was no longer being observed, but revealed.

For many, it was the first time nature did not feel distant.

Faunal diversity at the Beddagana Wetland Park

A global distinction, a local duty

Beddagana stands at the heart of a larger truth. Because of this wetland and the wider network around it, Colombo is the first capital city in the world recognised as a Ramsar Wetland City.

It is an honour that carries obligation. Urban wetlands are fragile. They disappear quietly. Their loss is often noticed only when floods arrive, water turns toxic, or silence settles where sound once lived.

Commitment in action

For Dilmah Conservation, this night was not symbolic.

Speaking on behalf of the organisation, Rishan Sampath said conservation must move beyond intention into experience.

“People protect what they understand,” he said. “And they understand what they experience.”

The Beddagana initiative, he noted, is part of a larger effort to place science, education and community at the centre of conservation.

Listening forward

As participants left — students from Colombo, Moratuwa and Sabaragamuwa universities, school environmental groups, citizens newly attentive — the wetland remained.

It filtered water. It cooled air. It held life.

World Wetlands Day passed quietly. But at Beddagana, something remained louder than celebration — a reminder that in the heart of the city, nature is still speaking.

The question is no longer whether wetlands matter.

It is whether we are finally listening.

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Cuteefly … for your Valentine

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Indunil with one of her creations

Valentine’s Day is all about spreading love and appreciation, and it is a mega scene on 14th February.

People usually shower their loved ones with gifts, flowers (especially roses), and sweet treats.

Couples often plan romantic dinners or getaways, while singles might treat themselves to self-care or hang out with friends.

It’s a day to express feelings, share love, and make memories, and that’s exactly what Indunil Kaushalya Dissanayaka, of Cuteefly fame, is working on.

She has come up with a novel way of making that special someone extra special on Valentine’s Day.

Indunil is known for her scented and beautifully turned out candles, under the brand name Cuteefly, and we highlighted her creativeness in The Island of 27th November, 2025.

She is now working enthusiastically on her Valentine’s Day candles and has already come up with various designs.

“What I’ve turned out I’m certain will give lots of happiness to the receiver,” said Indunil, with confidence.

In addition to her own designs, she says she can make beautiful candles, the way the customer wants it done and according to their budget, as well.

Customers can also add anything they want to the existing candles, created by Indunil, and make them into gift packs.

Another special feature of Cuteefly is that you can get them to deliver the gifts … and surprise that special someone on Valentine’s Day.

Indunil was originally doing the usual 9 to 5 job but found it kind of boring, and then decided to venture into a scene that caught her interest, and brought out her hidden talent … candle making

And her scented candles, under the brand ‘Cuteefly,’ are already scorching hot, not only locally, but abroad, as well, in countries like Canada, Dubai, Sweden and Japan.

“I give top priority to customer satisfaction and so I do my creative work with great care, without any shortcomings, to ensure that my customers have nothing to complain about.”

Indunil creates candles for any occasion – weddings, get-togethers, for mental concentration, to calm the mind, home decorations, as gifts, for various religious ceremonies, etc.

In addition to her candle business, Indunil is also a singer, teacher, fashion designer, and councellor but due to the heavy workload, connected with her candle business, she says she can hardly find any time to devote to her other talents.

Indunil could be contacted on 077 8506066, Facebook page – Cuteefly, Tiktok– Cuteefly_tik, and Instagram – Cuteeflyofficial.

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