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Unorthodox Innovations in Hospitality

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With Anura Dewapura at MLH on January 1st, 2024

Part 23 PASSIONS OF A GLOBAL HOTELIER

Dr. Chandana (Chandi) Jayawardena DPhil
President – Chandi J. Associates Inc. Consulting, Canada
Founder & Administrator – Global Hospitality Forum
chandij@sympatico.ca

Establishing a Security Company for Hospitality

During my tenure as General Manager of Mount Lavinia Hotel (MLH) in the early 1990s, security was a costly line item. Contracting external security companies was the norm, yet with MLH and its affiliated companies, we sought a more robust and economical solution. Following a brainstorming session with the company Chairman, we decided to form our own in-house security company. Named Security Systems (Private) Limited, I took on the added role of General Manager, overseeing its creation and development.

We recruited an initial team of 50 employees, favouring candidates with military and police backgrounds for their discipline and vigilance. To elevate their skillset further, we leveraged the International Hotel School (IHS) to provide training focused on communication—mainly in English—and essential soft skills. With employees selected for their positive attitude and customer-focused demeanour, this transition was seamless. Now, 33 years later, the company remains successful, securing the hospitality group and demonstrating the power of well-trained, in-house talent.

Spies at Five-Star Hotels

Despite MLH’s seaside allure as a 225-room resort, we faced fierce competition from six five-star international hotels in Colombo, including the Lanka Oberoi, Le Galadari Meridien, Colombo Hilton, Ramada Renaissance, Ceylon InterContinental, and Taj Samudra. These establishments had global support networks, standardised operational protocols, and substantial global knowledge capital.

To gain a competitive edge, I devised an unconventional plan: assign six members of my senior management team to ‘spy’ on the competition, regularly. “I need six volunteers to check into Colombo’s five-star hotels once a month,” I announced to my department heads, who initially looked at me with scepticism. The details—a fully expensed weekend stay with access to all facilities, aimed at observing service standards, trends, and new ideas—quickly won them over.

Each ‘spy’ created a detailed file on their assigned hotel, noting insights on everything from pricing strategies to seasonal promotions. This intelligence proved invaluable, allowing us to adapt pricing, enhance standards, and roll out offers with insights into the competition’s strengths and weaknesses. The initiative set a new precedent, not only strengthening our strategic planning but helping MLH thrive in a high-stakes market.

Six New Year’s eve dances at a single venue

Inspired by our ’spy’ findings, we were determined to outshine our competitors with a unique twist on New Year’s Eve celebrations. In 1991, no hotel in Sri Lanka had ever organised more than three New Year’s Eve events in a single night. We planned an ambitious six, tailored to attract different market segments:

1. A VIP dinner dance with unlimited Champagne for 50 exclusive guests, on the rooftop.

2. An open-air dinner dance with live music for 900 patrons on the Terrace, pool deck, and coffee shop.

3. A grand dinner dance with live music for 400 hotel guests in the main ballroom.

4. A lively dance with live music for 400 locals at the night club.

5. A youthful disco dance for 150 patrons in the second ballroom.

6. An electrifying beach disco with limited services for 1,100 younger locals.

Our competitors typically launched their New Year’s eve event promotions in early December, but we began in early November, introducing eye-catching six ticket booths in the courtyard to highlight our unique offerings. This proactive approach succeeded spectacularly, with tickets selling out before rival campaigns had even begun. We exceeded attendance targets and took out a full-page advertisement in leading newspapers with a single line: “We thank the 3,127 patrons at our six New Year’s Eve dances who ushered in 1992 at Mount Lavinia Hotel!” It became a legendary celebration in Colombo’s social calendar.

I was happy to be invited by my friend and current Director / General Manager of MLH – Anura Dewapura to usher 2024.

Shows at the Mount

Entertainment has always been close to my heart, and from the start of my hospitality career, I viewed it as essential to a hotel’s identity. My experience in producing large-scale shows at Le Meridien and Oberoi laid a strong foundation for MLH to be recognised as a centre for showbiz in Sri Lanka.

At MLH, we produced a variety of shows, each with its own distinctive flair. We hosted farewell concerts for departing bands, tribute performances to support families of musicians who had passed, and a memorable concert featuring a classical orchestra accompanying pop musicians. My earlier work with the Island Music Awards (a local Grammy-style event) during my time at Le Galadari Meridien led to an exciting development: The Island Newspaper invited me to produce the event at MLH. We eventually moved the awards show to BMICH, Sri Lanka’s largest auditorium, where they could be enjoyed by over 1,500 people.

Global ‘Showbiz’ Inspirations

Travel enriched my showbiz vision. In London, Paris, Hong Kong, and Singapore, I attended grand music productions and theatrical shows. The highlight was watching Michael Jackson’s Dangerous World Tour concert in Singapore in 1993, accompanied by my wife, our elder son, and a lively group of Sri Lankan friends. Jackson’s electric performance was unforgettable, part of a tour that grossed over $100 million and captivated 3.5 million fans globally.

During my training at Regent Hong Kong, I was fortunate to attend Kenny G’s Breathless Concert at the Coliseum. With over 15 million copies sold worldwide, Breathless became the best-selling instrumental album ever. Witnessing the concert live, I felt the power of well-crafted musical production and its potential to inspire audiences.

Later that year, my wife, son, and I embarked on a two-week trip to Paris and London followed with a month-long North American tour. With an unlimited Delta Airlines travel pass costing just $500 each, we visited friends and family in Florida, Georgia, Arizona, California, New York, and Ontario. Our son Marlon delighted in Disney and Water World theme parks in Paris, Olando, Anaheim, and San Diego. My wife loved meeting friends and family, while I revelled in the showbiz scene of Las Vegas, Los Angeles, and New York.

Las Vegas stunned me; the sheer grandeur of its productions was unparalleled, drawing top names in entertainment. That summer, the Strip headliners included legends like Frank Sinatra, George Burns, Bill Cosby, Ann-Margret, Debbie Reynolds, Don Rickles, Jerry Seinfeld, Gladys Knight, David Copperfield, Jeff Dunham, Natalie Cole, Johnny Mathis, Smokey Robinson, and Paul Anka.

A memorable meeting awaited me in California. Our hosts, Raju Rasiah and his wife, had invited Kumar Navaratnam, a celebrated Sri Lankan musician and show producer to meet me. Kumar had been a trailblazer in Colombo’s music scene in the 1960s and ’70s, introducing rock and hard rock to Sri Lankan audiences. Inspired by Woodstock, he pioneered Sri Lanka’s first all-night rock festival, sparking a music revolution. Recalling my attendance at both of Colombo’s legendary rock festivals—where I wore a tie-dye shirt and bell-bottom jeans—Kumar joked that he was “too drugged to remember much” from those nights. Despite his emigration to the USA, his influence on Sri Lankan music endures.

Kumar’s encouragement fuelled my passion for producing more memorable stage shows. Inspired and energised, I returned to Sri Lanka, determined to deliver the grandest show of my career before my MLH contract ended in 1993.

Legacy of Creativity

These unorthodox innovations—creating an in-house security team, launching a competitive intelligence initiative, hosting record-breaking New Year’s Eve celebrations, and producing unforgettable shows—reflect my commitment to shaping a vibrant, unforgettable experience for guests and team members alike. By challenging norms and drawing inspiration from the global stage, I was able to establish MLH as a hub of innovation and entertainment in Sri Lanka’s hospitality industry.

Looking back, these experiences taught me the value of boldness and adaptability. Whether managing security, perfecting service delivery, or producing shows that spark joy, each innovation was fuelled by a desire to exceed expectations. As I move forward, the lessons from these “unorthodox” strategies remain the cornerstone of my approach to hospitality, keeping alive the spirit of creativity and transformation that I hope will inspire the next generation of hoteliers.



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‘The devil is in the details’ in West Asian peace

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President Donald Trump at the current G7 summit in France. Evelyn Hockstein/Getty Image

It is obviously too early for an outpouring of joy over the seeming cessation of hostilities between the main antagonists in West Asia. While the prospect of there being a measure of calm in the region is being welcomed by considerable sections of the international community, what is ‘on the table’ currently is only a Memorandum of Understanding between the US and Iran to give peace a chance. The hard part in the peace effort remains to be achieved.

In the Middle East of today we have one of the most complex conflicts to break out in modern international politics and the observer would be naive in the extreme to expect a facile and early closure to the tangle. Yet, for the sake of the world’s publics who have been hurting badly in the prolonged hostilities one could only hope that the US-Iran MoU that is expected to be signed by the sides on Friday would lead eventually to a substantive peace. The world’s thanks are due to Pakistan in this connection for its sustained support in the peace drive.

While the sides have agreed to a ceasing of hostilities in the most general terms and have reached accord on the facilitation of uninterrupted oil and gas supplies to the rest of the world, for instance, the ‘devil will prove to be in the details’ in an envisaged comprehensive peace settlement. It is these details that would make or break peace if the negotiations go on in earnest.

Nevertheless, the details would need to be worked out consensually in a spirit of compromise with an eye to the greater good of the world community. Realpolitik or a narrow focus on solely the national interest among the protagonists, for example, would need to give way to a measure of humanity that would encompass within it a consideration of the overall well being of the world. In other words, it is statesmanship that would crucially matter.

The next few weeks would establish whether humanists are ‘asking for far too much’ when they broach the questions at issue in these terms. Yet it is essentially self interest and national security considerations of the first importance that drove the conflict from even prior to February this year and these questions would need to be taken up and resolved to the satisfaction of the US and Iran in the main if some headway is to be made towards a durable settlement.

The nuclear issue would prove to be the proverbial Gordian Knot. From a realistic viewpoint, Iran could not be expected to be without a potential nuclear deterrent in the face of perceived nuclear threats emanating for it from the West and Israel. In the short term, Iran would need to possess this deterrent to a measure, within a mutually agreed international legal framework maybe, until wide agreement is reached on the nuclear tangle. Specifically, Iran’s immediate threat perceptions with regard to her nuclear-powered rivals would need to be defused during initial negotiations.

Ideally it is a world free of nuclear weapons that must be aimed at but since this goal cannot be achieved in the near or medium terms, unfolding negotiations would need to ensure Iran’s absolute security in a world of powers that continue to swear by the nuclear deterrent, if it is to give up the suspected latter capability.

However, it is to the degree to which the present nuclear powers divest themselves of this capability that Iran could be put at ease on this score. Accordingly, it is nothing short of a complete elimination of nuclear weapons from the world that could dissuade keenly security conscious states from developing nuclear weapons of their own with a mass destruction capability.

This is the number one dilemma the international community needs to grapple with going forward and it is to the extent to which it resolves it that a nuclear weapons free world could be envisaged. No doubt, an uphill challenge.

Compelling Israel to support the present negotiatory process constitutes another grueling challenge for the US. Currently the Iranian position essentially is that a Middle East peace is inseparable from a normalization of the security situation in Lebanon. That is, the present Israeli attacks on the Hezbollah presence in Lebanon must cease if a comprehensive peace is to be realized in West Asia.

However, Israel is showing no signs of drawing back from its attacks on Hezbollah strongholds in Lebanon since the security of the Israeli state is being seen as threatened by the militant group. Co-opting Israel into the negotiatory effort therefore would turn out to be a matter of paramount concern for the US.

Moreover, elements in the rightist administration in Israel are seeing the current peace efforts as a ‘sell out’ to the enemies of Israel. They would have none of it. It is left to be seen how the US would be managing these virtual storm centres in the diplomatic process that could very well bring down the overall purported peace drive.

A recent pronouncement by US Vice President J.D. Vance points to yet another problem area in the US’ current peace overtures. He said that, ‘Regional peace and stability includes stopping the funding of terrorist organizations.’ He was obviously referring to the support extended by Iran to Hezbollah when he mentioned ‘terrorist organizations’ but he has given fresh life to the age-old conundrum of ‘Who is a terrorist?’ by these words.

To the Netanyahu government the Hezbollah and other militant organizations fighting Israel are ‘terrorists’ but from the viewpoint of the Iranian regime they are ‘freedom fighters’. This seemingly insurmountable definitional issue would not only stubbornly bedevil the peace effort but could even figure in bringing about its collapse, unless judiciously handled.

Thus, it’s the thorny details that need to be watched to keep the West Asian peace process afloat, once it gets going in earnest. There is no doubt that US President Trump would be receiving a considerable amount of support from the G7 in this historic peace undertaking and his personal appeals to the grouping currently meeting in France for continuous support are likely to elicit a positive response from it.

Likewise, Trump would need to appeal to also the BRICS countries if almost total global support is to be garnered for the peace drive in West Asia. BRICS’ solidarity with the US and the West is likely to carry considerable weight with Iran and other Eastern actors who are key to a sustained peace drive in the Middle East.

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Sri Lanka’s elephant paradox: Govt. counts tourism dollars while playing a dangerous numbers game: Expert

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At a time when Sri Lanka is enjoying a resurgence in wildlife tourism, with elephants remaining the undisputed stars of the country’s national parks and one of its most marketable natural assets, elephant conservationist Supun Lahiru Prakash has sounded a stark warning: the nation is in danger of losing the very species that helps attract millions of tourism dollars while sustaining some of the island’s most important ecosystems.

Supun says repeated claims by authorities that Sri Lanka’s elephant population is increasing, despite the absence of a final survey report and amid continuing elephant deaths, risk creating a misleading narrative that could undermine conservation efforts and encourage retaliation against elephants.

According to Supun, the issue is not merely about numbers. It is about political priorities, scientific credibility and the future of one of Sri Lanka’s most iconic species.

“Repeatedly claiming that the elephant population is increasing appears to be an attempt to hide the Government’s inability to manage the rising annual elephant death rate and the complications of human-elephant conflict,” Supun said.

For decades, the Sri Lankan elephant has been a symbol of the country’s rich natural heritage. It is the centrepiece of wildlife tourism, drawing visitors from across the globe to national parks such as Yala, Udawalawe, Minneriya, Kaudulla and Wilpattu. International wildlife documentaries, tourism campaigns and social media promotions frequently place elephants at the heart of Sri Lanka’s nature tourism brand.

Yet, according to Supun, the country’s conservation policies do not reflect the value of the species.

“On one hand, the Government is enjoying increasing tourism revenue, and elephants remain one of Sri Lanka’s most important wildlife attractions. On the other hand, narratives are being promoted that could encourage retaliation against the very species that contributes significantly to the country’s tourism industry,” Supun said.

According to the First Countrywide National Survey of Elephants conducted in 2011, Sri Lanka had 5,879 elephants. However, official statistics show that 4,167 elephants died between 2012 and 2024.

Supun stressed that these figures represent only the deaths officially recorded by the Department of Wildlife Conservation.

“In a context where more than 70 percent of the country’s elephant population reported in 2011 has died within 13 years, it is difficult to accept claims that the population has increased,” Supun said.

The conservationist pointed out that elephants have the longest gestation period among land mammals and that scientific studies have reported increasing interbirth intervals among female elephants together with high calf mortality.

“When such biological realities are taken into consideration, claims of a dramatic increase in elephant numbers become difficult to understand,” Supun said.

Supun believes that repeated references to increasing elephant populations risk fuelling public hostility towards elephants, particularly among farming communities already affected by crop raids and property damage.

“Such claims can create the impression that elephant populations are exploding and thereby promote retaliation against elephants as well,” Supun said.

According to Supun, Sri Lanka’s elephant crisis cannot be understood solely through population estimates. The real issue lies in the country’s failure to address human-elephant conflict through long-term, science-based solutions.

Sri Lanka continues to record among the highest levels of human-elephant conflict in the world. Every year, hundreds of elephants and dozens of people lose their lives as competition for land and resources intensifies.

Despite the scale of the crisis, Supun says authorities continue to rely on strategies that have repeatedly failed.

Lahiru Prakash

These include driving elephants into protected areas, strengthening electric fences to confine them there and allocating additional manpower to maintain fencing systems.

Supun was also critical of several proposals that emerged from district-level discussions on conflict mitigation, including the sowing of paddy and corn using Air Force drones and the planting of fruit orchards within protected areas.

“Such proposals fail to address the real ecological and social dimensions of the conflict,” Supun said.

While welcoming reports that the Government intends appointing a national-level mechanism to tackle human-elephant conflict, Supun said the challenge required intervention at the highest level of government.

“Given the gravity, complexity and geographical spread of human-elephant conflict, appointing any committee other than a Presidential Task Force is not useful,” Supun said.

He argued that a Presidential Task Force chaired by either the President or the Secretary to the President would be better positioned to overcome the bureaucratic delays and institutional fragmentation that have hindered previous efforts.

Supun also stressed the urgent need to restore and protect elephant corridors and home ranges that allow elephants to move safely across landscapes.

He cited the Koholankala elephant corridor in Hambantota as one example where removing obstacles could help reduce conflict while improving habitat connectivity.

At the same time, Supun questioned policies that permit the allocation of forest lands in areas identified by environmental assessments as crucial elephant ranges and movement corridors.

“The opening of elephant corridors and the protection of elephant home ranges must be carried out scientifically and consistently if they are to succeed,” Supun said.

Beyond tourism, Supun emphasised the ecological importance of elephants.

“Elephants are ecosystem engineers. Through their feeding habits and movements, they help maintain habitats that support numerous other species. In many ways, they create safer and healthier environments for wildlife,” Supun said.

According to Supun, protecting elephants means protecting entire ecosystems and the biodiversity upon which Sri Lanka’s wildlife tourism industry depends.

“By protecting elephants, we are also protecting the biodiversity that makes Sri Lanka one of the world’s premier wildlife tourism destinations,” Supun said.

As Sri Lanka seeks to expand tourism earnings and strengthen its reputation as a wildlife destination, Supun believes the country faces a defining choice: continue with policies that have failed to stem elephant deaths and human-elephant conflict, or embrace a science-based conservation strategy that safeguards both people and wildlife.

Without a fundamental shift in policy and political will, Supun warned, Sri Lanka risks losing not only one of its most iconic species but also the ecological and economic benefits that elephants continue to provide.

“The suffering of both farmers and elephants will only intensify unless meaningful action replaces rhetoric,” Supun said.

 

By Ifham Nizam

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Top Model of the World 2026

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Back-to-back victory for Colombia

Katherine Castaño of Colombia claimed the Top Model of the World 2026 crown, securing a historic back-to-back victory for her country. Angelica Sanchez of Puerto Rico was named first runner-up, and Eunice Deza of the Philippines finished as second runner-up.

Katherine was crowned by outgoing titleholder Natalia Garizabal Vera of Colombia.

Several special category awards, and subsidiary titles, were also presented during the Top Model of the World 2026 pageant.

These awards recognised excellence in modelling, peer support, and regional representation.

Primary Subsidiary Titles

Sri Lanka’s Netalie Withanage: Top 16 at
the grand finale

Miss Globe 2026: Valentina Tabares (Ecuador) — Awarded to the contestant who perfectly balances fashion modelling with traditional beauty queen qualities.

Queen of Europe 2026: Mia Danielle Williams (United Kingdom) — Given to the highest-ranking candidate from a European nation.

Special Awards Recognition

Audience Iconic Award: Charly (Dominican Republic) — Won via the official public online vote, granting her a fast-track direct entry into the Top 6.

Exotic Model of the World: Angel Emeka (Nigeria) — Awarded for exceptional editorial presence and strong runway performance.

Best Body Award: Thailand — Voted directly by fellow contestants at the Flow Spectrum Hotel. The highest-ranking runners-up for this category included Zambia, South Africa, Colombia, and Ghana.

Angelica Sanchez (Puerto Rico): 1st Runner-up

Final Placement

Winner: Katherine Castaño (Colombia)

1st Runner-Up: Angelica Sanchez (Puerto Rico)

2nd Runner-Up: Eunice Deza (Philippines)

Top 6 Finalists: Included contestants from the Dominican Republic, Romania, and Germany.

The pageant, known for focusing on professional modelling careers over just beauty, brought together 36 models from around the globe for two weeks of runway, photoshoots, and cultural events.

Sri Lanka’s Netalie Withanage walked among 36 of the world’s best and powered her way into the Top 16 at the grand finale.

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