The Sri Lanka Institute of Directors (SLID) together with the Sri Lanka Association of Software and Services Companies (SLASSCOM) organized a webinar, moderated by Dilshan Rodrigo-Chief Operating Officer of Hatton National Bank Plc., to discuss, explore and share insights on “Leveraging Technology to Transform Business in the Post-Covid Era”.
The keynote address was delivered by Uber’s Global Head of Support Operations and Co-Chair for Women of Uber – Lisa Stoner. The panel comprised of two eminent technology and business leaders Madu Ratnayake-Executive Vice President, Global CIO and General Manager of Virtusa Sri Lanka Operations/Independent Director of HNB and Director of ICTA, and Asanka Ratnayake-Group Director of Hayleys Advantis Limited.
“Covid brought unprecedented times to Uber and to everyone else. From connecting 16 million trips per day in March 2020, we went on to very publicly urging our riders to stay at home. During this time Uber fundamentally redefined its mission for the year and went from ‘setting the world in motion’ to ‘moving only what matters’. We closed all our offices and moved tens of thousands of workers home although Uber did not have a work from home environment. During this time, under the leadership of the CEO and of the Board one of the key principles we followed was that we would do the right thing and empowered business leaders in every market to make decisions around doing the right thing. Every positive matter we were able to do was absolutely enabled by our people and technical innovation” said Lisa Stoner adding that during the Covid period, Uber’s business changed from being a rides business to a delivery business and also saw a complete change in their top markets.
“We started a campaign to get local restaurants on the Uber platform which meant we had to onboard them as quickly as possible. To achieve this, we made some internal technology changes and most importantly we leveraged a lot of small startup technology tools available for menu creation etc. As a young company we had a lot of pockets and places to incorporate technical innovation including machine learning” she said.
She highlighted that technology automation, diversity and inclusion, relentless elevation of standards, and changing the definition of success as the things that helped Uber to come out of Covid stronger than before. On the automation front, Uber used machine learning and predictions to predict most likely issues helping customers to reach out to Uber more easily while fully automating the customer self-help process devoid of agent involvement resulting in a high level of efficiency and positive customer experience. She also said that customer experience will be a priority for Uber in 2021. Lisa noted that it is important to recognize the pace of change of business and to accordingly adopt technology which will also help to push the bar higher, challenging one to think about what diversity means to the team and whether one does actually have a diverse team which values ideas over hierarchy.
Dialog Enterprise with Fortinet strengthens the security of its Managed SD-WAN Service for Sri Lankan Enterprises
Dialog Enterprise, the corporate solutions arm of Dialog Axiata PLC, announced the strengthening of its Flexnet managed SD-WAN service leveraging the Secure SD-WAN solution from Fortinet, a global leader in cybersecurity with broad and integrated solutions.
Dialog Enterprise pioneered the Sri Lanka’s first Managed SD-WAN service with the release of its Flexnet offering since September 2019. Two years after, most modern organisations are embracing digital acceleration, driving demand for greater agility in networks in order to stay competitive and deliver superior customer experiences. With the scale and variety of cyber threats continuing to grow, Dialog Enterprise enhances its Flexnet service with the Fortinet Secure SD-WAN. Fortinet Secure SD-WAN accelerates network and security convergence, aims at simplifying WAN architecture, and securing work-from-anywhere new normality with embedded ZTNA (zero-trust network access) Access Proxy for explicit per-user application access controls. It delivers integrated security and safer access to internal and external data and applications wherever they are residing, on-premises, or in the cloud.
By integrating Fortinet Secure SD-WAN solution to its Flexnet managed SD-WAN service, Dialog Enterprise will enable its customers the ability to cost-effectively eliminate security gaps in their network while gaining the benefits of advanced routing and self-healing WAN capabilities to ensure superior quality of experience for their users, and an increased business uptime. Additionally, an improved connectivity and user experience can be achieved through an integrated security by prioritizing network traffic and reduced latency. As well as the benefit of an integrated security by prioritizing network traffic is achieved by offering, unified thread management, SSL inspection and proactive security threat prevention.
“With the recent shift to remote working, cloud adaptation and SaaS usage accelerating SD-WAN adoption with organizations, many of our customers in the government, finance, retail, services and manufacturing industries will benefit from Dialog Enterprise’s Managed SD-WAN based on the Fortinet Secure SD-WAN solution. It provides us with an integrated, one-stop management and orchestration console to ensure that connections, configurations, advanced routing features and protections are easily configurable. Being the only Fortinet Managed Security Service Provider in Sri Lanka, we have already been able to provide Secure SDWAN solutions with Fortinet in over 1000 locations across the island.” said Navin Pieris, Group Chief Officer – Dialog Enterprise at Dialog Axiata PLC.
SLT-MOBITEL completes first phase of Amazon Alexa integrations for Home Broadband customers offering exciting digital lifestyles
The first phase of fully integrating Amazon Alexa for SLT-MOBITEL Home Broadband customers was successfully concluded recently. Now customers can seek help from Amazon’s virtual smart assistant Alexa and obtain a range of information on SLT-MOBITEL services such as Voice, Broadband, PEO TV services etc. ensuring subscribers experience exciting new intelligent built digital lifestyles.
Pictured Dilshan Boteju, Chief Executive Officer of The Connection Workshop, handing over the report on the concluded project to Prabhath Dahanayake, Chief Marketing Officer SLT. Also present were Lathika Weerasinghe, Administrative Coordinator, Anup Silva, Lead Developer Alexa program of The Connection Workshop, Ayoma Wickramaarachchi, Deputy General Manager, Product Development & Management of SLT, Ruwan Rekogama, Engineer-Product Development & Management of SLT.
Loops wins big at SLIM DIGIS
Award-winning creative-led integrated marketing agency, Loops Integrated, received 6 recognitions, including a Gold, at the SLIM DIGIS Awards, held on the 25th of January 2022. Loops Integrated received the only Gold DIGI in the Banking and Finance category for Softlogic Invest’s “This Could Be You” campaign, a Silver DIGI in the Performance Marketing category for British Council’s IELTS programme, and another Silver DIGI in the Best Use of Branded Content category for Sri Lankan Airlines. In addition to these three prestigious awards, Loops Integrated also received 3 finalist awards for the Banking & Finance, Performance Marketing and Best Use of Branded Content categories.
Discussing the awards, CEO at Loops, Wasaam Ismail said, “We work with our clients as partners, therefore it’s important to say a big thank you to them for having faith in us and letting us take their campaigns to town. Putting together creative-led campaigns amidst working from home during periodic lockdowns is nothing short of a herculean undertaking, which would not have been possible without our stellar team. Therefore, I must also acknowledge and appreciate our exceptionally talented, committed, dedicated and mind-blowingly fun team here at Loops, without whom none of this would be possible. A big thank you also to SLIM for ensuring that digital marketers in Sri Lanka have a national platform upon which to be recognized.”
The SLIM DIGIS awards is organized by the Sri Lanka Institute of Marketing (SLIM) and recognizes and celebrates Sri Lanka’s best digital marketing work, innovation and talent. SLIM is the national body for marketing in Sri Lanka and the SLIM DIGIS is among Sri Lanka’s most prestigious awards programmes that recognize innovation and budding talent in the digital marketing space.
Loops is an award-winning Creative Led Integrated Marketing Agency with operations in Sri Lanka, Qatar, Malaysia & Australia. The agency has worked with over 250 brands in 15 countries and has over 50 awards for its efforts in creative and digital excellence, awarded by both international and local bodies. Visit www.loops.lk to learn more.
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