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DIMO reigns supreme at Mercedes-Benz Service Excellence – Regional Award Ceremony

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DIMO has once again earned the prestigious “General Distributor Award” by Mercedes-Benz AG, outperforming others in the region, in the General Distributor category, at the recently held Mercedes-Benz Service Excellence – Regional Award Ceremony.   DIMO has created new standards in regional service excellence by gaining a higher Customer Satisfaction Index and Net Promoter Scores. This resulted in DIMO receiving the best Service Excellence Award ranking among the General Distributors in the region.

Mercedes-Benz Service Excellence – Regional Award Ceremony also recognised Hirun Koralage, Amantha Yapa and Sahinda Wasalathanthrige – three members of DIMO’s Mercedes-Benz Service Facility, as “Top Service Advisers of the Year” in the region.  These recipients are selected based on several criteria and they have once again raised the bar in Service Excellence and have demonstrated their superior professionalism and commitment in serving their customers, which has earned them this incredible accolade.

 DIMO Chairman & Managing Director Ranjith Pandithage stated “Our constant winning streak portrays that DIMO is the only trustworthy place for Mercedes-Benz vehicles in Sri Lanka. This also demonstrates DIMO’s passion towards ensuring maximum customer delight, while keeping in line with our purpose of fuelling dreams and aspirations of the communities we serve in. Our team constantly strives to provide peace of mind to our customers, with the promise of best service for their beloved three-pointed star.”

 This phenomenal accomplishment further showcases DIMO’s focus on creating and delivering exceptional customer service, even during the challenging times similar to the COVID-19 pandemic. The continuous success at the Mercedes-Benz Service Excellence – Regional Award ceremonies solidifies DIMO’s commitment to delivering the best in terms of service and experience, to its customers.

 DIMO believes that continuous technical training supplemented with knowledge shared by Mercedes-Benz certified trainers plays an integral part in delivering a pleasant and a luxurious journey for the customer. DIMO’s investments on software, special tools and equipment recommended by Mercedes-Benz AG always guarantee the best quality of service, at each customer contact point.

DIMO also adheres rigorously to all Mercedes-Benz repair processes and guidelines to ensure that every vehicle repaired or serviced at DIMO 800, is attended to with the utmost care and efficiency, as it is the only Mercedes-Benz AG authorised Service Centre in Sri Lanka, fully equipped with the latest technology and technical experts, catering to all Mercedes-Benz vehicles.

The trust placed on DIMO for the past eight decades is not only a constant reassurance to its clientele and valued Principals such as Mercedes-Benz AG, but also a testament to the fact that DIMO is committed to provide reliable and trustworthy service, of the highest quality, making it the true home of Mercedes-Benz in Sri Lanka.



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Cavinkare Lanka unveils Meera Facewash – unique combination of natural actives

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FMCG Major’s latest product for the Sri Lankan market, Meera Facewash was unveiled in an official event at Colombo. Celebrating the young contemporary Sri Lankan woman, Meera facewash will be introduced in three different variants providing functional solutions to everyday skincare problems – Red Sandal (for soft skin), Neem & Tea Tree (for pimple clear skin) and Wild Turmeric (for clear skin).

Meera facewash is a range of formulation that is Soap-free, Sulphate free, Paraben free and is milder on the skin. It has a unique combination of Natural actives mentioned in ancient Ayurvedic textbooks. It includes a very special product which is Salicyclic acid- free acne treatment facewash. It helps to remove 99.9% of acne causing bacteria using prebiotic technology.

Meera facewash is aimed at modern young women of Sri Lanka who hold a strong belief in traditional practices & natural ingredients. Today young women are well read, understand the importance of healthy skin and have a holistic view of how healthy skin is beautiful skin. It comes out from the confidence of understanding scientific literature that supports these natural ingredients rather than following it naively.

Virtually connecting at the event, Arun Chacko, Business Head of Personal care category (Sri Lanka, Bangladesh & Nepal) said, “With the Launch of Meera Face Wash today, we add to the hugely successful Meera portfolio of shampoos. With this, we intend to enhance the Richness of Tradition that Meera as a brand has been offering to the Sri Lankan Populace over the years. We are sure that the variants, would endear to the needs of Sri Lanka. We promise to bring more such exciting products to cater to the consumers.”

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All-time record prices for two estates

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Halpewatte Uva Estate located in Bandarawela, which is renowned for producing high quality, light liquoring bright orthodox teas established an all-time record price of Rs.1,000 per kg on a liquoring BOPSP grade in the Uva Medium Category at the tea auction held on 18th January 2022. This invoice of tea was purchased by Shan Teas (Pvt) Ltd.Halpewatte Uva Estate is managed by Halpewatte Estate (Pvt) Ltd, and the teas were marketed and sold by John Keells PLC.

Venture Estate located in Bogawantalawa which is renowned for producing high quality orthodox teas over the past years, established an all-time record price, of Rs 1,060 per kg on a liquoring FBOPF1 grade in the Western High Grown Category at this week’s tea auction held on 18th January 2022. This line of tea was purchased by Inter Tea (Pvt) Ltd. Venture Estate is managed by Madulsima Plantations PLC and the teas were marketed and sold by John Keells PLC.

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HNB-Indra Traders offer exclusive leasing solutions for unregistered vehicles, freezers and pre-owned vehicles

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Sri Lanka’s leading private sector bank, HNB PLC, partnered with local automotive giant Indra Traders to provide customers with exclusive leasing solutions for unregistered and pre-owned vehicles and freezers.

Customers can make use of exciting benefits and discounts during the promotional period from January to December 2022. HNB Executive Director Chief Operating Officer Dilshan Rodrigo and Indra Traders Managing Director Rushanka Silva participated in the special ceremony to sign the MoU at HNB Towers.

“Given the import restrictions, the market for unregistered and pre-owned vehicles has grown exponentially. Each year we offer our loyal customers the very best deals in the market. As such, we have renewed our partnership with Indra traders, renowned for its incomparable service, to offer those looking for vehicles with access to exceptional after-sales services and great discounts,” HNB Executive Director and Chief Operating Officer Dilshan Rodrigo said.

HNB will offer the prevailing interest rate for structured leases and lease facilities with a 25% residual value market value under the partnership. Customers also have access to special discounts on automobile products, servicing, spare parts, tyres, and batteries via the Prestige Prime card, with the annual fee waived off the first year.

“We are delighted to partner with HNB once again to offer our mutual customer base exciting leasing solutions and great benefits. Our continued partnership with the Bank has proven to be very beneficial to our customers, and we hope they will make use of this opportunity once again to invest in their own set of wheels,” Indra Traders Managing Director Rushanka Silva said.

Indra Traders will provide customers looking to purchase unregistered cars, vans and freezers with free insurance from SLIC for the first year. HNB customers are also eligible for discounts of up to 10% for spare parts from Indra Motor Spares and labour charges from Indra Service Park for the first year.

Customers investing in a new or unregistered passenger vehicles are eligible to have their vehicles outfitted with a free entertainment system and reverse camera. Indra Traders will also offer customers a two-year warranty for engines and gearboxes and a three-year warranty for hybrid batteries.

Notably, the company will provide free labour for services up to one year and a maximum of six services for pre-owned vehicles. A six-month warranty will also be offered for the engines and gearboxes of these vehicles.

Established in 1975, Indra Traders has diversified to various business segments in the automobile industry. A supplier of high-quality motor vehicles and related vehicles, Indra Traders today stands as not only a supplier of high-quality vehicles but also a transport solutions provider.

With 254 customer centres across the country, HNB is one of Sri Lanka’s largest, most technologically-innovative banks, having won local and global recognition for its efforts to drive forward a new paradigm in digital banking. HNB has a national rating of AA- (lka) by Fitch Ratings (Lanka) Ltd. The Bank was also ranked among the World Top 1,000 Banks list compiled by the prestigious UK-based Banker Magazine for five consecutive years. HNB was also declared Best Sub-Custodian Bank in Sri Lanka at the Global Finance Awards 2020.

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