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ComBank voted Sri Lanka’s ‘Most Loved’ Bank brand once again

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The Commercial Bank of Ceylon has been voted Sri Lanka’s ‘Most Loved’ Bank brand and the second ‘Most Loved’ Service brand in the country overall, while ComBank Digital has been named Sri Lanka’s ‘Most Loved E-Commerce (Finance) brand, in a survey commissioned by the leading business magazine LMD.

This impressive triple affirmation of public approbation is the outcome of a comprehensive study conducted by PepperCube Consultants in January. The study, which aimed to identify the most loved brands among LMD readers, utilised meticulous research methodologies and data analysis techniques. It was based on a random sample of 400 respondents from LMD’s readership database, interviewed via telephone by trained professionals.

The sample represented a diverse demographic, with 52 percent female and 48 percent male respondents, and included individuals from key regions across the Western, Southern, Central, North-Western, and Northern Provinces.

“The ultimate success of a brand is earning the love of its customers and the community, because that love is built on trust and satisfaction, created through positive customer experiences,” Commercial Bank Managing Director/CEO Sanath Manatunge said. “The results of this year’s survey of public sentiment is particularly significant because it also reflects the strong trust the general public has for Commercial Bank’s e-Commerce solutions, which is an area of ever-increasing importance.”

He said the Bank assigns the highest priority to customer service excellence, and regularly monitors customer sentiment through purpose-designed research. Each business unit is required to promptly implement actions to address customer feedback, and customer needs are given primary consideration when designing products and services. Furthermore, the Bank emphasises inclusive brand communications, fostering customer interactions through national-level event sponsorships and dynamic digital marketing campaigns.

Commercial Bank also prioritises active engagement with audiences via its digital and social media channels, going beyond mere product promotion to establish meaningful connections. This customer-centric approach has propelled the Bank’s brand to become the most loved in the country.

Earlier this year, Commercial Bank was also voted the ‘People’s Private Banking Services Brand of the Year’ for the third consecutive year at the SLIM Kantar People’s Awards 2025, in another significant validation of the Bank’s status as the most popular private sector bank in the country.

Commercial Bank is the first Sri Lankan bank to be listed among the Top 1000 Banks of the World and has the highest market capitalisation in the Banking Sector in the Colombo Stock Exchange (CSE). The Bank is the largest private sector lender, the largest lender to the SME sector, is a leader in digital innovation and is Sri Lanka’s first 100% carbon-neutral bank.

Commercial Bank operates a strategically located network of branches and automated machines island-wide, and has the widest international footprint among Sri Lankan banks, with 20 outlets in Bangladesh, a fully-fledged Tier I Bank with a majority stake in the Maldives, and a Microfinance company in Myanmar. The Bank recently received approval from Dubai Financial Services Authority to establish a representative office within the Dubai International Financial Centre (DIFC) and is the first Bank in Sri Lanka to achieve this milestone, making a significant step towards broadening its global footprint. The Bank’s fully-owned subsidiary CBC Finance Ltd., also delivers a range of financial services via its own branch network.



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Business

First Sri Lankan company to receive Client Protection Certification

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Sarvodaya Development Finance PLC (SDF) has become the first Sri Lankan company to receive the Client Protection Certification, awarded by MFR under the Cerise + SPTF methodology, marking a significant milestone in the country’s responsible finance sector and reaffirming the Company’s commitment to ethical, inclusive and client-centered financial services.

SDF was awarded the Bronze level of achievement in client protection, signifying that the institution meets all standards necessary for adequate Client Protection under the Universal Standards for Social and Environmental Performance Management.

The certification was awarded by MFR, a leading global rating agency that provides assessments, data and technical expertise to the sustainable finance industry. Headquartered in Italy, MFR operates through five regional offices across Ecuador, Mexico, Kenya, the Kyrgyz Republic and India, covering four continents and maintaining one of the widest global footprints among specialized rating agencies. With more than 2,800 assignments conducted across over 110 countries, MFR holds a leading position in the global responsible finance certification and assessment landscape.

The Client Protection Certification is widely recognized and valued across the responsible finance industry, particularly among investors, donors and development finance stakeholders. It reflects an institution’s ability to uphold the principle of “doing no harm to clients”, which is considered a minimum expectation within the responsible and inclusive finance sector.

For SDF, the certification further strengthens its position as a purpose-driven financial institution committed to serving underserved communities, micro and small enterprises, rural entrepreneurs and productive sectors that require accessible, responsible and sustainable financial support. It also reinforces the Company’s approach to balancing financial inclusion with sound governance, transparency and client welfare.

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Green Cabin advances growth strategy through Havelock City collaboration

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(From left) At the signing of the MoU - Assistant Manager - Clubhouse, Overseas Realty (Ceylon) PLC - Manula Perera, Head of Legal/ Company Secretary, Overseas Realty (Ceylon) PLC - Melissa Jansz, CEO/ Director, Overseas Realty (Ceylon) PLC - Pravir Samarasinghe with Managing Director, Cyril Rodrigo's Restaurants (Pvt) Ltd - Chirath Devasurendra and Chief Operating Officer, Cyril Rodrigo's Restaurants (Pvt) Ltd - Kanishka Sumithrarachchi

Cyril Rodrigo’s Restaurants (Pvt) Ltd (Green Cabin) has expanded its presence in Sri Lanka’s hospitality and events sector through a strategic partnership with Havelock City to manage and operate its banquet facilities, introducing ‘Havelock City Banquets by Green Cabin’. The collaboration brings together Havelock City’s premium event infrastructure and Green Cabin’s expertise in catering, hospitality, creating an integrated offering for weddings, corporate functions, private celebrations, and large-scale social events in Colombo.

The partnership represents a significant milestone in Green Cabin’s broader growth strategy as the company continues to diversify its hospitality portfolio beyond its traditional restaurant and bakery operations. Under the new arrangement, Green Cabin will serve as the exclusive catering partner for all events hosted at the venue, delivering end-to-end culinary and hospitality services supported by decades of operational expertise.

As demand continues to grow for professionally managed event spaces that combine convenience, quality service, and premium dining experiences, ‘Havelock City Banquets by Green Cabin’ aims to address an increasingly sophisticated market seeking seamless event execution under a single trusted provider.

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Investor sentiment dips amid mixed signals from West Asian peace bid

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CSE investor sentiment dropped yesterday amid what seemed to be an initial lack of clarity over the signing of the ceasefire agreement between the US and Iran, market analysts said.

Amid those developments both indices moved downward. The All Share Price Index went down by 88.08 points while the S and P SL20 declined by 4.35 points.

Turnover stood at Rs 1.86 billion with five crossings. NDB 796,000 shares crossed for Rs 87.6 million and its shares traded at Rs 110, Dialog Axiata 500,000 shares crossed to the tune of Rs 23 million; its shares traded at Rs 46, Singer SriLanka 300,000 shares crossed to the tune of Rs 22.8 million; its shares sold at Rs 76.10, Sampath Bank 150,000 shares crossed for Rs 21.8 million; its share s traded at Rs 145 and CIC Holdings 625,000 shares crossed for Rs 20 million; its shares traded at Rs 32.

In the retail market companies that mainly contributed to the turnover were; Hemas Holdings Rs 281 million (8.6 million shares traded), Dialog Rs 127 million (2.8 million shares traded), NDB Rs 101 million (916,000 shares traded), JKH Rs 62 million (three million shares traded), Lanka Realty Investments Rs 55 million (948,000 shares traded), Commercial Bank Rs 52 million (248,000 shares traded) and Central Finance Rs 40 million (177,000 shares traded). During the day 75.6 million share volumes changed hands in 18167 transactions.

It is said banking sector counters, especially NDB and Sampath Bank, performed well while telecom sector counters, especially Dialog, were also active at the floor. Manufacturing sector, especially JKH, performed well too.

Yesterday the rupee was quoted at Rs 333.50/334.00 to the US dollar in the spot market from Rs 333.90/334.20 the previous day, while bond yields were down further as the market continued to rally, dealers said.

The telegraphic transfer rate for Sri Lanka’s rupee against the US dollar was 329.50 buying, Rs 338.50 selling; the euro was Rs 374.8506 selling, Rs 388.7676 buying; and the pound was Rs 433.7044 buying, Rs 447.7500 selling.

By Hiran H. Senewiratne

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