Business
SLT-MOBITEL’s BizChat introduces FB Chatbot to support SMEs and micro businesses
SLT-MOBITEL, the National ICT, Telecommunications and Mobile Services Provider has enhanced its SLT-MOBITEL BizChat operation by introducing an exciting Facebook Chatbot, supporting Small and Medium Enterprises (SMEs) to ramp up their business operations on the social media platform, capitalising on the benefits of modern technology.
SLT-MOBITEL BizChat powered by artificial intelligence (AI), is an automated conversational experience, simulated through natural language that responds and engages with a large number of customer queries simultaneously. SLT-MOBITEL BizChat provides Sri Lankan companies a unique way to engage with customers on websites and on social media.
FB Chatbot as the latest addition to SLT-MOBITEL BizChat provides a smart solution and a novel method for small businesses to engage customers in the social media platform. While, installing the FB Chatbot is a simple process and includes copying a simple line of code and pasting it on the website, SLT-MOBITEL also provides installation services on request.
Importantly, placing FB Chatbot on the company’s Facebook page also ensures customers have direct access to intelligent interactions. Especially for smaller businesses that do not have a website, they receive the benefits of SLT-MOBITEL BizChat through a FB Chatbot as an ideal solution to optimise their online presence, meeting customer expectations and leveraging the power of social media.
Particularly during the pandemic where social distancing has become the new normal, and SMEs repeatedly endure setbacks, adopting a FB Chatbot is a valuable asset. The chatbot helps small businesses perform a range of key tasks including automating customer support, building brand awareness and even acquiring new customers through leads.
SLT-MOBITEL BizChat is of immense benefit to SMEs as it is an ideal solution to automate customer support and help desk conversations, and improve customer experiences with better service, speed and quality. With SLT-MOBITEL BizChat, SMEs can maintain customer interactions 24/7 and solve customer issues through automated replies. Incorporating this form of automation enables SMEs to focus on their core business, saving valuable time and resources.
Further information on the service may be obtained online via www.slt.lk/bizchat, by contacting 011 2389 389 or 070 500 4000 (WhatsApp only)
To ensure SMEs experience real-time tangible business results through the generation of new leads and sales, the SLT-MOBITEL Bizchat can be used on any device and, placed and optimized by professionals. By using the A/B testing process, the chatbot ensures the highest possible conversion rates compared to competitor bots.
A valuable feature of the SLT-MOBITEL Bizchat is that it is an excellent platform to build and capture brand awareness. It can support an SME’s brand awareness efforts by educating audiences and providing interactive experiences that are customer-orientated.
SLT-MOBITEL BizChat is a learning and self-updating chatbot that is able to manage multiple users at once. It offers a secure cloud-hosted chatbot service which ensures privacy and security for SMEs, easily configurable with the ability to create a chatbot in a few minutes and also comprises a user-friendly approach to content.
Helping SMEs adapt to the digital world, SLT-MOBITEL BizChat comprises enterprise level out of the box features. These include the capacity to build seamless conversational interactive forms to gather and capture customer information, a chat based search, natural language processing, answer training, payments, and subscriptions. The facility to directly integrate with CRM platforms and also Facebook integration are other key benefits offered to SMEs through SLT-MOBITEL BizChat.
Leveraging advances in technology, SLT-MOBITEL BizChat is able to provide support to a range of organisations including hotels, private hospitals, online retailers, educational institutions, distributors, stores, supermarkets and real estate companies etc., helping them exceed rising expectations of customers and achieve greater success.
Business
CEB successor company breaks into top three in competitive BESS tender
By Ifham Nizam
National Transmission Network Service Provider (Pvt) Ltd. (NTNSP), has secured third place in Sri Lanka’s fiercely contested 160 MW/640 MWh Battery Energy Storage System (BESS) tender, beating a number of established private-sector energy players in a major competitive procurement exercise just six months after the restructuring of the Ceylon Electricity Board (CEB).
The result marks a significant early indication that a newly restructured CEB successor company can compete on a commercial footing with established players in the rapidly expanding energy market, Senior Engineer Pubudhu Niroshan told The Island Financial Review.
More significantly, Niroshan said NTNSP’s entry into the tender helped intensify competition and contributed to a roughly 10% reduction in the lowest bid compared with the previous 160 MW/640 MWh BESS procurement, potentially delivering a more favourable outcome for electricity consumers.
“Entering such a highly competitive bidding process within just six months of restructuring and emerging third is by no means an easy task, Niroshan said.
He said the achievement had to be viewed in the context of the calibre and number of competitors involved in the process, adding that NTNSP had demonstrated that a successor company emerging from the CEB restructuring could step into a competitive commercial environment and hold its own against established businesses.
The significance of NTNSP’s participation, however, extended beyond its third-place ranking.
According to Niroshan, the company’s decision to enter the BESS procurement created an additional layer of competition, forcing other bidders to sharpen their commercial offers.
‘The first and second-ranked bidders had NTNSP as another competitor. That itself created additional competitive pressure, he said.
The BESS procurement involved a total capacity of 160 MW/640 MWh, with the programme divided into individual projects.
The procurement was designed to bring private and other eligible project proponents into the development and operation of battery storage facilities, providing an important mechanism for integrating renewable energy and strengthening the electricity system.
The outcome, he said, was particularly important for electricity consumers because greater competition in procurement could ultimately translate into lower costs for the power system.
‘Once you have several serious players competing, offering a fair and competitive price becomes essential. That is ultimately good for the consumer, he said.
Niroshan also referred to concerns previously raised by NTNSP before the Public Utilities Commission of Sri Lanka (PUCSL) regarding prices submitted for BESS projects under the Feed-in Tariff (FiT) mechanism.
He said subsequent market developments had provided support for the view that some of the prices submitted under the FiT mechanism were comparatively high.
For Niroshan, the experience also demonstrated why competition must remain at the heart of the restructuring of the electricity sector.
Business
Hundred farming elders witness Sacred Dalada Perahera
Serendib Flour Mills continued its longstanding commitment to rural communities through the fifth edition of Serendib Uththama Dalada, more than 100 elderly mothers and fathers from remote farming communities to experience the sacred Sri Dalada Perahera in Kandy.
Held on 26 August 2026, the initiative brought together elderly parents from Mahalakotuwa, Elahera and Attanakadawala, many of whom have spent a lifetime engaged in agriculture and contributing towards sustaining communities across the country. For these elders, the initiative offered an opportunity to undertake a deeply meaningful spiritual journey and witness one of Sri Lanka’s most revered religious and cultural traditions.
Conducted under the campaign thought, “Nourishing the hearts of elderly parents with spiritual merits, who once nourished a generation,” Serendib Uththama Dalada recognises the lifelong contribution and sacrifices of farming mothers and fathers while creating an experience that may otherwise remain beyond their reach.
Serendib Flour Mills facilitated the entire journey, providing safe and comfortable return transportation to Kandy aboard three dedicated buses. Special arrangements were also made to enable the participants to worship at the Sri Dalada Maligawa, followed by reserved seating at a specially erected VIP stand, allowing them to comfortably witness the grandeur of the Dalada Perahera.
Business
Siyapatha Finance records ‘exceptional financial performance for 1H2026’
Siyapatha Finance PLC, the largest fully-owned finance company of the Sampath Bank Group, delivered an exceptional financial performance for the six months ended 30 June 2026, reflecting the Company’s continued strategic growth initiatives, resilient asset quality, and unwavering commitment to sustainable value creation.
The Company recorded a profit after tax (PAT) of Rs. 1,007 million, a robust 43 percent increase from Rs. 706 million in the corresponding period of 2025, while profit before taxes (PBT) grew 38 percent to Rs. 2,334 million from Rs. 1,689 million, demonstrating sustained market and customer confidence in the Company’s core operations.
“Our performance in the first half of 2026 is a clear reflection of Siyapatha Finance’s strategic foresight and our unwavering commitment to sustainable growth,” said Siyapatha Finance Chief Executive Officer Mathisha Hewawitharana. “Surpassing the Rs. 104 billion mark in total assets while significantly improving our asset quality underscores the strength of our core operations and the deep trust our customers place in us. As we navigate the evolving macroeconomic landscape, we remain focused on prudent risk management and delivering enhanced value to our stakeholders.”
The Company’s core business operations continued to yield strong returns, with total interest income growing to Rs. 7,719 million from Rs. 5,272 million a year earlier, driving net interest income up to Rs. 3,487 million from Rs. 2,629 million, signifying the Company’s efficient management of assets and liabilities. Other income strengthened to Rs. 1,054 million from Rs. 826 million, reinforcing the effectiveness of the Company’s revenue diversification strategy. The cost-to-income ratio improved to 49 percent from 54 percent, a testament to the Company’s continued focus on operational efficiency and process optimization.
Asset quality strengthened markedly during the period, underscoring the success of Siyapatha Finance’s prudent credit risk management and proactive recovery initiatives. The gross stage 3 loans ratio improved to 4 percent from 8 percent a year earlier, while the net stage 3 loans ratio declined to 2 percent from 3 percent.
-
News6 days agoDenied of promotion to SC despite vacancies, justice Gurusinghe retires
-
Latest News6 days agoGrade 5 scholarship exam results released
-
News6 days ago22A: SC urged to suspend hearing, appoint full bench
-
Midweek Review7 days agoThe local and global dynamics of Sri Lanka’s 22nd Amendment
-
News4 days agoNamal remanded until Sept. 18 over Airbus deal investigation
-
Latest News3 days agoTharanga creates history with Diamond League crown in Brussels
-
News6 days agoGovt. seeks NATO assistance
-
News7 days ago40 professional organisations and TU oppose proposed 22A
