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SLT-MOBITEL’s BizChat introduces FB Chatbot to support SMEs and micro businesses

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SLT-MOBITEL, the National ICT, Telecommunications and Mobile Services Provider has enhanced its SLT-MOBITEL BizChat operation by introducing an exciting Facebook Chatbot, supporting Small and Medium Enterprises (SMEs) to ramp up their business operations on the social media platform, capitalising on the benefits of modern technology.

SLT-MOBITEL BizChat powered by artificial intelligence (AI), is an automated conversational experience, simulated through natural language that responds and engages with a large number of customer queries simultaneously. SLT-MOBITEL BizChat provides Sri Lankan companies a unique way to engage with customers on websites and on social media.

FB Chatbot as the latest addition to SLT-MOBITEL BizChat provides a smart solution and a novel method for small businesses to engage customers in the social media platform. While, installing the FB Chatbot is a simple process and includes copying a simple line of code and pasting it on the website, SLT-MOBITEL also provides installation services on request.

Importantly, placing FB Chatbot on the company’s Facebook page also ensures customers have direct access to intelligent interactions. Especially for smaller businesses that do not have a website, they receive the benefits of SLT-MOBITEL BizChat through a FB Chatbot as an ideal solution to optimise their online presence, meeting customer expectations and leveraging the power of social media.

Particularly during the pandemic where social distancing has become the new normal, and SMEs repeatedly endure setbacks, adopting a FB Chatbot is a valuable asset. The chatbot helps small businesses perform a range of key tasks including automating customer support, building brand awareness and even acquiring new customers through leads.

SLT-MOBITEL BizChat is of immense benefit to SMEs as it is an ideal solution to automate customer support and help desk conversations, and improve customer experiences with better service, speed and quality. With SLT-MOBITEL BizChat, SMEs can maintain customer interactions 24/7 and solve customer issues through automated replies. Incorporating this form of automation enables SMEs to focus on their core business, saving valuable time and resources.

Further information on the service may be obtained online via www.slt.lk/bizchat, by contacting 011 2389 389 or 070 500 4000 (WhatsApp only)

To ensure SMEs experience real-time tangible business results through the generation of new leads and sales, the SLT-MOBITEL Bizchat can be used on any device and, placed and optimized by professionals. By using the A/B testing process, the chatbot ensures the highest possible conversion rates compared to competitor bots.

A valuable feature of the SLT-MOBITEL Bizchat is that it is an excellent platform to build and capture brand awareness. It can support an SME’s brand awareness efforts by educating audiences and providing interactive experiences that are customer-orientated.

SLT-MOBITEL BizChat is a learning and self-updating chatbot that is able to manage multiple users at once. It offers a secure cloud-hosted chatbot service which ensures privacy and security for SMEs, easily configurable with the ability to create a chatbot in a few minutes and also comprises a user-friendly approach to content.

Helping SMEs adapt to the digital world, SLT-MOBITEL BizChat comprises enterprise level out of the box features. These include the capacity to build seamless conversational interactive forms to gather and capture customer information, a chat based search, natural language processing, answer training, payments, and subscriptions. The facility to directly integrate with CRM platforms and also Facebook integration are other key benefits offered to SMEs through SLT-MOBITEL BizChat.

Leveraging advances in technology, SLT-MOBITEL BizChat is able to provide support to a range of organisations including hotels, private hospitals, online retailers, educational institutions, distributors, stores, supermarkets and real estate companies etc., helping them exceed rising expectations of customers and achieve greater success.

 

 



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Business

India pledges $450 million for cyclone recovery while Sri Lanka’s top financial watchdog seat remains vacant

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Indian External Affairs Minister Dr. S. Jaishankar wraps up his official visit to Sri Lanka on 23rd December,2025

India extended a powerful hand of friendship on December 23, pledging $450 million to help Sri Lanka rebuild from Cyclone Ditwah. The aid, announced by Indian External Affairs Minister Dr. S. Jaishankar, is a lifeline for critical infrastructure, housing and agriculture.

Yet, even as this commitment was made, a crucial question hung in the air: Who will watch the money?

Sri Lanka has operated without a permanent Auditor General for eight months, an independent observer told The Island Financial Review.

“Since April 2025, the constitutional body meant to be the independent guardian of public spending has been led by temporary appointees. This isn’t just bureaucratic delay; it is a self-inflicted wound on democratic accountability,” he said.

He explained that the Auditor General, mandated by the Constitutional Council, is the linchpin that ensures public funds are used with integrity.

“In a nation still recovering from a devastating economic crisis, the AG’s role is the bedrock of trust. This office audits everything from social safety nets to state-owned enterprise losses and, critically, emergency expenditures,” he noted.

“The delay undermines public trust and robust oversight at a time when these are urgently needed. With no permanent AG, the oversight of billions in cyclone relief funds – including India’s generous package – can be fundamentally weakened.”

India’s decision to provide funds despite this oversight vacuum is a profound act of goodwill, the observer said.

“But the question now shifts squarely to the Sri Lankan government: How will it honour that faith? The $450 million is a mirror held up to Sri Lanka’s governance,” he stated.

He urged the Constitutional Council to act decisively to appoint a competent, independent Auditor General through a transparent process.

“This is the cornerstone of ensuring that disaster recovery builds not just physical infrastructure, but also public trust,” he concluded.

By Sanath Nanayakkare

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Robust overseas demand for Sri Lanka’s premier tea

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Categories such as Instant Tea and Tea Bags have recorded encouraging gains in both volume and foreign exchange earnings

Ceylon Tea exports have demonstrated notable volume growth for the first eleven months of 2025, reaching a cumulative total of 239.57 million kilograms. This figure represents a solid increase of 16.35 million kilograms compared to the corresponding period in 2024, signalling robust overseas demand for Sri Lanka’s premier commodity.

The broader trend, however, reveals a dynamic reshuffling among the nation’s key export markets, painting a picture of both promising diversification and shifting global trade currents.

A striking development is the continued ascendancy of Iraq as the single largest importer of Ceylon Tea. During the January to November period, Iraq purchased 36.77 million kilograms, marking a substantial 21% year-on-year increase and firmly securing its top position. In contrast, the traditional powerhouse market of Russia, while holding second place with 19.94 million kilograms, recorded a 13% decline in volume. Other markets show significant movement; Türkiye follows closely in third place, while Libya has emerged as a high-growth destination, witnessing a remarkable 115% surge in imports to claim fourth position. This evolving landscape underscores a strategic shift, where gains in emerging and regional markets are actively counterbalancing softer demand in some established ones.

Categories such as Instant Tea and Tea Bags have recorded encouraging gains in both volume and foreign exchange earnings, indicating a positive consumer trend towards convenience and value-added products. This gradual move up the value chain is crucial for enhancing the sector’s resilience and profitability.

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Sri Lanka to host South Asia’s inaugural Reggae festival in Bentota

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A tribute to Bob Marley" will be held from 27 to 29 March 2026 on the beaches of Bentota

Sri Lanka is poised to enter the regional cultural spotlight as the host of South Asia’s first-ever reggae music festival. “ONE LOVE 2026 – A Tribute to Bob Marley” will be held from 27 to 29 March 2026 on the beaches of Bentota, marking an unprecedented celebration of global reggae music within the Asia-Pacific region.

The landmark announcement was made at a press conference hosted by the ultra-luxury property, NUWA- City of Dreams in Colombo.

The festival represents a significant cultural and tourism initiative, featuring an unprecedented assembly of international reggae talent for the region. The confirmed lineup includes six globally acclaimed acts: Maxi Priest, The Wailers, Julian Marley & Ky-Mani Marley, Inner Circle and Big Mountain.

Organised by One In A Million Entertainment Ltd.—a Sri Lankan-owned firm with headquarters in Europe and Colombo – in strategic collaboration with Caribbean Entertainment, the event builds upon a proven track record of delivering major international entertainment to Sri Lanka. The festival is anticipated to attract thousands of attendees, including local enthusiasts and visitors from key markets such as India, the Maldives, and Bangladesh, as well as Western tourists seeking a tropical retreat.

Aligning with the commemoration of Bob Marley’s 81st birthday, the event carries profound cultural resonance. It also incorporates a charitable component, with a portion of proceeds dedicated to a children’s orphanage water purification project managed by the Indian Cultural Association in Sri Lanka, and to supporting the charitable activities of the Bob and Rita Marley Foundation in Jamaica.

The festival’s international delegation will be accommodated at NUWA Sri Lanka, the flagship ultra-luxury destination of Melco Resorts & Entertainment in Colombo.

Ticket Information: Daily General Admission: LKR 10,000, Daily VIP Admission: LKR 50,000, Early Bird Three-Day Festival Pass (Limited Offer):, General Admission: LKR 25,000, VIP Access: LKR 125,000 Tickets are available via the PickMe Events platform.

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