Business
SLT-MOBITEL’s BizChat introduces FB Chatbot to support SMEs and micro businesses

SLT-MOBITEL, the National ICT, Telecommunications and Mobile Services Provider has enhanced its SLT-MOBITEL BizChat operation by introducing an exciting Facebook Chatbot, supporting Small and Medium Enterprises (SMEs) to ramp up their business operations on the social media platform, capitalising on the benefits of modern technology.
SLT-MOBITEL BizChat powered by artificial intelligence (AI), is an automated conversational experience, simulated through natural language that responds and engages with a large number of customer queries simultaneously. SLT-MOBITEL BizChat provides Sri Lankan companies a unique way to engage with customers on websites and on social media.
FB Chatbot as the latest addition to SLT-MOBITEL BizChat provides a smart solution and a novel method for small businesses to engage customers in the social media platform. While, installing the FB Chatbot is a simple process and includes copying a simple line of code and pasting it on the website, SLT-MOBITEL also provides installation services on request.
Importantly, placing FB Chatbot on the company’s Facebook page also ensures customers have direct access to intelligent interactions. Especially for smaller businesses that do not have a website, they receive the benefits of SLT-MOBITEL BizChat through a FB Chatbot as an ideal solution to optimise their online presence, meeting customer expectations and leveraging the power of social media.
Particularly during the pandemic where social distancing has become the new normal, and SMEs repeatedly endure setbacks, adopting a FB Chatbot is a valuable asset. The chatbot helps small businesses perform a range of key tasks including automating customer support, building brand awareness and even acquiring new customers through leads.
SLT-MOBITEL BizChat is of immense benefit to SMEs as it is an ideal solution to automate customer support and help desk conversations, and improve customer experiences with better service, speed and quality. With SLT-MOBITEL BizChat, SMEs can maintain customer interactions 24/7 and solve customer issues through automated replies. Incorporating this form of automation enables SMEs to focus on their core business, saving valuable time and resources.
Further information on the service may be obtained online via www.slt.lk/bizchat, by contacting 011 2389 389 or 070 500 4000 (WhatsApp only)
To ensure SMEs experience real-time tangible business results through the generation of new leads and sales, the SLT-MOBITEL Bizchat can be used on any device and, placed and optimized by professionals. By using the A/B testing process, the chatbot ensures the highest possible conversion rates compared to competitor bots.
A valuable feature of the SLT-MOBITEL Bizchat is that it is an excellent platform to build and capture brand awareness. It can support an SME’s brand awareness efforts by educating audiences and providing interactive experiences that are customer-orientated.
SLT-MOBITEL BizChat is a learning and self-updating chatbot that is able to manage multiple users at once. It offers a secure cloud-hosted chatbot service which ensures privacy and security for SMEs, easily configurable with the ability to create a chatbot in a few minutes and also comprises a user-friendly approach to content.
Helping SMEs adapt to the digital world, SLT-MOBITEL BizChat comprises enterprise level out of the box features. These include the capacity to build seamless conversational interactive forms to gather and capture customer information, a chat based search, natural language processing, answer training, payments, and subscriptions. The facility to directly integrate with CRM platforms and also Facebook integration are other key benefits offered to SMEs through SLT-MOBITEL BizChat.
Leveraging advances in technology, SLT-MOBITEL BizChat is able to provide support to a range of organisations including hotels, private hospitals, online retailers, educational institutions, distributors, stores, supermarkets and real estate companies etc., helping them exceed rising expectations of customers and achieve greater success.
Business
Environmental devastation seen as precipitating economic crisis in Northern Sri Lanka

As parched soil cracks underfoot and once-thriving fields lie fallow, the farmers of Mannar are living on the frontlines of a crisis that is no longer just environmental — it’s economic. Climate change has tightened its grip on this northern region, and with each failed monsoon and dwindling harvest, the livelihoods of entire communities are evaporating.
The Centre for Environmental Justice (CEJ), along with local stakeholders, has raised urgent concerns over the increasingly hostile conditions faced by farmers in the region. At the heart of the problem are erratic weather patterns — prolonged droughts, unpredictable rainfall, and extreme heat — all of which disrupt the delicate balance required for traditional farming practices.
“The erratic weather patterns triggered by climate change are not only drying up water sources but also pushing already vulnerable farming communities deeper into poverty, Dilena Pathragoda, Executive Director, CEJ told The Island Financial Review.
He added: “The economic consequences are severe — from crop failures to loss of livelihoods — and without timely interventions and climate-resilient strategies, the long-term sustainability of agriculture in regions like Mannar is in jeopardy.”
In 2024 alone, nearly 3,000 acres of paddy land in Mannar District were left uncultivated due to lack of water, according to data from local agrarian offices.
In other words, this represents an estimated loss of over Rs. 225 million in potential harvest income, based on average yields and market prices. Farmers who once cultivated rice, onions and vegetables with predictable seasonal success now face devastating uncertainty.
The failure of rain-fed tanks (reservoirs) and the drying up of canals have made irrigation nearly impossible in some areas. In Nanattan and Musali divisions, water availability dropped by some 60 per cent compared to historical averages. As water becomes scarcer, so do incomes, leading many families to take on debt or abandon agriculture altogether in search of daily-wage labour.
This agricultural downturn is having ripple effects throughout the local economy. In Mannar, where over 60% of households depend directly or indirectly on farming, the collapse of agricultural productivity has led to rising food prices, shrinking local markets, and reduced cash flow for small businesses. Fertilizer vendors, seed suppliers and even transport workers are reporting significant losses.
“Some farmers have seen their seasonal incomes drop from Rs. 200,000 to under Rs. 50,000, noted one local agriculture officer. “Many are defaulting on informal loans and are now relying on relief aid to survive.”
Economists warn that this trend, if unchecked, could contribute to broader socio-economic instability. Rural depopulation, youth migration, and heightened inequality are already being observed in vulnerable districts. Women, in particular, face added burdens as household food security becomes more precarious and access to clean water requires greater physical labor.
Despite these challenges, experts insist that solutions are within reach. Climate-resilient farming techniques — such as drip irrigation, drought-tolerant crops, and community-managed water systems — have shown promise in pilot projects across other dry zones. However, scaling these up requires political will, coordinated planning, and substantial investment.
Environmental advocates also call for a shift in national agricultural policy. “Rather than pouring money into outdated infrastructure or monoculture subsidies, Sri Lanka must pivot towards sustainable, adaptive farming models, said Pathragoda. “This includes better support for farmers’ education, access to technology, and integrated land and water management.”
Civil society groups, including CEJ, are urging both the government and international donors to treat the Mannar crisis as a wake-up call. Climate finance mechanisms, they argue, must be made accessible to grassroots communities, not just large-scale development firms. Moreover, climate justice must take center stage — recognizing that those suffering most have contributed least to the global emissions causing these disruptions.
As Sri Lanka navigates an uncertain economic recovery, ensuring food security and rural resilience is more than an environmental imperative — it’s a matter of national stability, Pathragoda stressed.
By Ifham Nizam
Business
CSE and NCE partner to empower Sri Lankan exporters

The Colombo Stock Exchange (CSE) and the National Chamber of Exporters of Sri Lanka (NCE) entered into a strategic partnership to support Sri Lankan exporters by enhancing their access to capital market opportunities and broadening visibility for their businesses.
The partnership agreement was signed by Shiham Marikar, Secretary General / CEO, The National Chamber of Exporters of Sri Lanka, and Ms. Vindhya Jayasekera, Chief Executive Officer Designate, CSE. The signing ceremony was attended by Ms. Dilini Gamlathge, Assistant Director, Member Services/Operations, The National Chamber of Exporters of Sri Lanka; Ms. Punyamali Saparamadu, SVP Commercial, CSE; Ms. Himashi Wickramasinghe, Manager, Commercial, CSE; Ms. Shivandini Liyanage, SVP, Legal, Enforcement and Compliance, CSE; and Kanishka Gunawardana, Manager, Enforcement and Compliance, CSE.
This partnership with the CSE will provide NCE members—both experienced exporters and aspiring ones—with access to vital capital market knowledge and services to support their business expansion efforts.
This collaboration aims to offer exporters tools and resources to strengthen their market presence and growth potential. It also creates a platform for SMEs within the export sector to consider listing on the Colombo Stock Exchange, particularly through the Empower Board—dedicated to facilitating capital raising for small and medium-sized businesses.
Through this partnership, CSE will also gain direct access to a network of established exporters, enhancing the reach of capital market education, awareness-building, and strategic financing solutions among key players in Sri Lanka’s export economy.
The collaboration will further enable opportunities for joint forums, knowledge-sharing sessions, and networking events, providing exporters with guidance on alternative avenues for capital generation and highlighting the benefits of corporate good governance and transparency through listing.
This partnership adds credibility to the CSE and NCE’s shared efforts and signals trustworthiness to potential stakeholders, offering significant advantages for fostering growth, strategic opportunities, and long-term development within Sri Lanka’s export sector.
Business
A case for a visa-free tourism regime in SL

Sri Lanka should not have any restrictions for tourist arrivals and a visa-free regime is the need of the hour to woo more visitors, said travel and aviation expert Nihal C.B. Perera.
The founder of a family-owned company in Sri Lanka, Sparklink Travels, Perera said that Sri Lanka should offer the same ‘Visa Free facility’ initiated by Singapore and now successfully implemented by Thailand.
A former Ceylon Tourist Board, Development and Publicity Director, he said that during his time, they leased or gave several unused state land areas to build hotels. “But we told the investors that the construction has to start in six months, and this happened.”
One such venture was the opening of the Pegasus Reef Hotel at Wattala.
Perera also initiated the creation of special tourism zones in Bentota, Hikkaduwa and several other areas.
After a nearly 15-year stint at the Tourist Board, he formed his own travel company, Sparklink Travels, in 1979 with just 4 employees. “With the rapid expansion of business, and being recognized as an IATA-accredited travel agency, we increased our employee strength and moved into our own four-storey building in Bambalapitiya. We also opened a branch in Australia, he said.
“After the COVID pandemic, we also negotiated with airlines and refunded all passenger tickets purchased and cancelled due to COVID-19, Perera explained.
He recalled the days when people were issued small booklet-type air tickets and how his staff had to visit the airline offices to collect them. Perera added: “The online has changed these and I think this is a time-saving move.
“Unlike two decades ago, online and payment gateways have enabled people to book their own air tickets from home and we too have changed our strategies to find new businesses.”
Today, Sparklink Travels continues with his son Praki Perera, heading the company’s operations in Sri Lanka and Australia.
Their dedication ensures that the company remains a premier provider of air travel, cruises and tours, with professional services tailored to enhance the true essence of travel.
Perera, who has been a pioneering force in Sri Lanka’s tourism sector, was also honored as a ‘Tourism Legend’ at the annual industry awards.
By Hiran H. Senewiratne
-
Features3 days ago
SAITM Graduates Overcome Adversity, Excel Despite Challenges
-
Latest News7 days ago
NPP win Maharagama Urban Council
-
Business6 days ago
John Keells Properties and MullenLowe unveil “Minutes Away”
-
Sports3 days ago
ASBC Asian U22 and Youth Boxing Championships from Monday
-
News3 days ago
Destined to be pope:Brother says Leo XIV always wanted to be a priest
-
Foreign News4 days ago
Mexico sues Google over ‘Gulf of America’ name change
-
Opinion6 days ago
Ratmalana: An international airport without modern navigational and landing aids
-
Opinion3 days ago
Drs. Navaratnam’s consultation fee three rupees NOT Rs. 300